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You can set your ring time to 5, 10, 15, 20, 25 or 30 seconds.

• Tap **61*121*11* into your phone as if you're making a call.
• Next enter a time between 5 and 30 (the number of seconds in multiples of 5)
• Press # and then the call button. Don't put the phone to your ear - just look at the display until you see a message confirming your ring time has been set.

Visual Voicemail allows you to see who has left you a voice mail, when the message was left, delete a message, view contact information and call the person back without having to listen to the message first.

Visual Voicemail allows you to go directly to any of your messages without listening to the prior messages; so you can quickly select the messages that are most important to you.

You can access visual voicemail on the iPhone by tapping the phone icon then voicemail. If you have any new Voicemails it will indicate how many before you tap in a small red circle to the right of the icon.

When you’ve accessed voicemail you’ll be presented with a list of voicemails that you have stored. A blue dot to the left of the name / number indicates an unheard message. You can play, pause, delete and rewind messages from this screen.

Please note: Visual Voicemail and call merging are not available with Pay & Go.

Visual Voicemail is automatically activated when you activate it on iTunes. This can take up to 10 minutes after activation. To access Visual Voicemail tap the Phone button and then tap the Voicemail button. The first time you access Visual Voicemail you will be prompted to set a PIN and personal greeting.

Note: if you are allocated a temporary mobile number as part of the 'porting' process, any voicemails on the temporary number will be deleted when your existing mobile number becomes live. Also, any Voicemail 901 messages which are saved will be deleted when VVM is set up.

To switch divert to Visual Voicemail on dial 1750 free from your iPhone and to switch it off dial 1760.

Check out our O₂ Guru TV video below:

Help Videos

How to switch off voicemail on an iPhone

Accessing Visual Voicemail on the iPhone is easy; just tap the phone and then voicemail and you can see all you messages. You can scroll up and down, see who’s left you a message, and listen to a message simply by tapping it.

You can also access voicemail from your iPhone by dialling 901.

You can access your voicemail from another phone by dialling your own mobile number and press the * key to interrupt your greeting. Enter your voicemail password when requested and you can then access your voicemail messages.

Yes. From another phone, dial your own mobile number and press the * key to interrupt your greeting. Enter your voicemail password when requested and you can then access your voicemail messages.

Please note: Visual Voicemail and call merging are not available with Pay & Go.

You can save up to 40 minutes worth of messages. Each message can be between 3 seconds and 4 minutes long – messages less than 3 seconds will automatically be deleted.

Messages will be saved for 30 days from the day they are listened to

You will be able to recover deleted messages from the iPhone for 7 days after you have deleted them, after this point they will be permanently removed from the handset. Before they are removed they can be listened to or undeleted.

Important Note

To listen to a deleted message - Tap Deleted Messages (at the end of your voicemail messages), then tap the message you want to hear. To undelete a message - Tap Deleted Messages (at the end of your voicemail messages), then tap a message and tap Undelete. The message returns to your messages list.

To enter your voicemail number:

1. Tap Settings

2. Swipe left or right to applications and tap phone

3. Tap the box under voicemail number

4. Enter the desired voicemail number, usually 901

5. Tap save

To check your voicemail:

1. Tap Phone

2. Tap Voicemail

3. When prompted, enter your voicemail password.

Follow the instructions in your voicemail to listen to, replay, delete and manage your voicemails. Press End call to hang up.

X10 and X8

To find where to enter the Voicemail number your phone:

1. Press the Menu key
2. Tap Settings
3. Tap Call settings
4. Tap Voicemail
5. Tap the text box to enter 901 then tap OK.

Vivas

1. Press the Menu key (white key)
2. Tap Settings
3. Tap Telephony
4. Tap Voicemail
5. Tap Options
6. Tap Change number
7. Tap the text box, enter the mailbox number (901 for O2 voicemail) and the tap the green tick.
8. To confirm tap OK.

W995

1. Press Menu (Navi key)
2. Highlight Messaging and Select (press Navi key)
3. Highlight Messages and Select (press Navi key)
4. Highlight Settings and Select (press Navi key)
5. Highlight Voicemail number and Select (press Navi key)
6. Enter 901 and press OK
7. You will now see the message "Number saved. Press and hold 1 to call".
8. Press OK (left soft key).

First decide if you want standard voicemail or immediate voicemail. 

To have callers automatically put through to your voicemail when there's no reply, your phone is switched off or there's no reception - choose standard voicemail.

• to turn on standard voicemail - call 1211 from your mobile phone
• to turn off standard voicemail - call 1210 from your mobile phone.

• to turn on immediate voicemail - call 1212 from your mobile phone
• to turn off immediate voicemail - call 1213 from your mobile phone.

never miss an important call

Not only does Orange Answer Phone pick up your calls for you when you're unable to answer your phone but there's also a range of other helpful services.

• Hold '1' down or dial '123' to access and manage all of your Answer Phone services; just follow the instructions.
• Record a personalised greeting and change it as often as you want.
• Pause, rewind, skip and fast forward through messages.
• Delete messages or save them for up to 7 days.
• Send or forward messages to other Orange phones without having to call the recipient.
• Listen to your messages from any Orange phone or from any UK landline by dialling 07973 100 123 all you need to do is set up your pin first*.
• Free missed call alerts let you know by text when someone's called, even if they haven't left a message. Up to 3 calls in 24 hours will be listed.

Pin numbers

You can find out more about setting up a security pin and using other phones to get your messages on the next tab. 

Orange recommend that you set up your Answer Phone PIN as soon as you receive your phone or SIM card. Here are a few hints and tips to keep in mind when setting your PIN number:

• When choosing a PIN number make sure it's memorable but not too obvious; avoid numbers like 1111, 1234 or your date of birth.
• Never share your PIN number with anyone. If you suspect someone knows your PIN number, please change it immediately.
• Avoid writing your PIN number down.

*To set up a PIN and to find out about other Answer Phone services just hold '1' or dial '123' on your Orange phone.

You can find out more about how to use Answer Phone on your phone on the using your phone pages.

^† 5p per minute from a BT landline, other providers’ charges may vary. 

^† 5p per minute from a BT landline, other providers’ charges may vary. 
^‡ Local rate from a BT landline, other providers’ charges may vary 

Existing Vodafone customer
You can contact us by calling 191 from your Vodafone phone.

Already a Vodafone customer and calling from another phone?

Calling us in the UK
(Lines open 24 hours*)

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Please note that your calls may be monitored for quality assurance and training purposes.

*Opening hours: 8am-8pm Mon to Sun