How do I repay my outstanding balance through my electricity meter?

To repay a debt using your meter we first agree a weekly amount that will be taken from your electricity meter.

We take 1% of your agreed amount every 101 minutes. So if your agreed amount is £6, we take 6p every 101 minutes until we have taken £6. That works out as 85p a day.

What if I don't top up every week?
It is part of the agreement to top up your meter with credit every week even if you aren't using electricity.

If there's not enough credit on the meter to collect your repayment, the meter will switch off and you'll have to pay any debt owed before it can be turned back on.

Struggling to make your weekly payments?
To help you with your debt repayment, we can arrange for your weekly recovery to be increased or decreased for short periods of time to suit your lifestyle.

Contact us online: Or over the phone on 0800 048 0303*. We are open 24 hours a day, 7 days a week.

Your debt might not appear on your meter straight away. If this is the case, we will always write and let you know when it will be added.

*Calls may be recorded and/or monitored for quality assurance and compliance purposes