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  • Question

    How to submit your meter reading

    • Answer
    • You can give us your latest meter reading:

      • online
      • using the British Gas iPhone app
      • over the phone - in some cases our automated service will call and ask you to enter your meter reading
      • by SMS (text)

      Online:

      If you have an online account:

      1. Log in to your online account
      2. go to submit meter readings and select the account(s) you wish to give a meter reading for.
      3. enter your reading.

      Don't have an online account? You can still submit your meter reading online. Just enter your customer number(s) for your gas/electricity account(s) and your name, email address and phone number.

      Alternatively, you can register for an online account now.

      Using the British Gas iPhone app:

      Download the British Gas iPhone app and follow the on-screen instructions.

      Over the phone:

      You can tell us your meter reading by using our 24 hour automated service on 0800 107 0224.*

      By SMS (text):

      You can submit your meter reading by text by replying to the text message we send you (we'll do this if you have already registered). If you haven't registered you can do so by calling us on 0800 048 0202* When we send you a text message just put the relevant letter in front of the meter reading you're sending us:

      • G for gas
      • E for electricity

      Just joined British Gas? Submit your opening reading

      Moving home? Submit your final meter read online

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.


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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/Solution/?solutionID=5496
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