Home / Product Selection / Energy / Meter Readings / I have a Pay as you go meter and have no gas: what should I do?
  • Question

    I have a Pay as you go meter and have no gas: what should I do?

    • Answer
    • First check you've got credit on your meter. If you have run out of credit, for your safety, turn off all appliances before topping up.

      If there's no error message on your meter, see No message on meter in copy below

      If there is an error message on your meter, get instructions on how to solve the problem by choosing the error message you're seeing from the list below.

      Card fail (possibly with number after it)
      Call help
      Battery fail
      Card Pass
      Invalid Card
      Card not accepted
      Please Wait (stuck on meter screen)
      Blank screen

      Card fail (possibly with number after it) you need a new card. See: My gas card is faulty/damaged: what should I do?

      Call help, Battery, Battery fail, ----- (5 dashes), M***** (5 stars), Card Pass, Invalid Card, Card not accepted, Please Wait (stuck on meter screen, Blank screen.

      We may need to send an engineer out. Please call us on 0800 048 0303* or textphone 18001 0800 072 86268* when you're at home and have access to your meter. Our lines are open 24 hours a day 7 days a week.

      No message on meter
      Check your gas appliances are turned on and that you have credit. If youhave credit and there's no error message on your meter, call gas emergency services on 0800 111 999.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.

    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=13,CASE=3202
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