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  • Question

    I'm due to have my meter exchanged: what do I need to do?

    • Answer

    • If you're getting a:

      • replacement pay as you go meter, the engineer will transfer your balance from your old meter to your new meter
      • new credit meter, try to keep your balance as low as possible the week before the new meter is fitted

      If there's any credit left on your meter on the day of exchange you can arrange for it to be transferred to your account by contacting us on 
      0800 048 0303*. We're open 24 hours a day, 7 days a week.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.


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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=13,CASE=1975
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