Home / Product Selection / Energy / Meter Readings / Why isn't my full top up showing on my meter?
  • Question

    Why isn't my full top up showing on my meter?

    • Answer
    • If the full amount you topped up by is not showing on your meter it may be that:

      • you have used up your emergency credit, find out more aboutemergency credit
      • you have an outstanding balance to pay off - if this is the case, an amount may be taken from your top up. If you are a debt customer follow the links below:

      Gas meter

      Electricity meter

      If you're still concerned, Contact us online or you can call us on 
      0800 048 0303*. We're open 24 hours a day 7 days a week.

      *Calls may be recorded and/or monitored for quality assurance and compliance purposes.



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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=13,CASE=2223
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