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  • Question

    Will customers on smart meters be disconnected remotely?

    • Answer
    • Only in exceptional cases, such as for safety reasons if we can't gain access. We have set out a whole series of commitments about how we will treat our smart meter customers. Click to download our Customer Charter
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    • View Answer at https://www.britishgas.co.uk/HelpAndAdvice/LookUp/?SXI=13,CASE=3794
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