Are you getting an error message when you try to add a programme to your TV planner? If you can’t add a programme, the channel you have selected might not be part of your subscription package, or there might be an issue with the planner.
You can try rebuilding your planner to check the hard drive and the TV Guide listings for temporary errors and missing space. This should allow the box to function as normal.
Rebuilding your planner is an easy process (taking just a few minutes) which may prevent future recording problems. A planner rebuild can be performed using your Sky remote.
Please note that this procedure will stop any recordings currently in progress – if you're currently recording a programme, you may wish to wait until it's finished before continuing.
