Home / Product Selection / SetTop / Error Messages / My phone line is not connected
  • Question

    My phone line is not connected

    • Answer
      • Telephone line not connected

        You need to make sure an operating telephone line is connected to see Sky interactive services. If you're having problems watching some Sky programmes or operating your Sky box, there may be a problem with the connection between your box and the phone point. 

        Don’t forget you’ll need to disconnect your Sky box from the mains before you connect it to, or disconnect it from, any other equipment. 

        Check your telephone line 

        First, check whether your phone line is physically connected to your Sky box. 

        1. Press services to see the Options menu.
        2. Press right arrow to highlight "Settings" and press select.
        3. Press right arrow to highlight the Signal menu. Press select then Channel+/- to access the next page.


        If you get the message 'Telephone line not connected', you need to make sure the phone lead is connected properly. If you see the message 'Telephone line connected', try the solutions below.


    •  
    • View Answer at http://www.sky.com/helpcentre/tv/sky-plus-hd/phone-line-not-connected/
    •  
    •  
    • Not the answer you were looking for?
    •  
    • Click a problem area below for more SetTop solutions
    •  
    •  
    •  
    •  
    • Loading
    •  
ad_holder