Home / Product Selection / SetTop / Error Messages / This is the wrong card for this set top box
  • Question

    This is the wrong card for this set top box

    • Answer
    • Insert your viewing cardThere are two reasons why you might this see message on your screen. Firstly, if you have a Multiroom subscription it may be that your cards have been mixed-up. Secondly, if you have just had a service call/engineer visit or you have self set-up your Sky+HD box it may be that your card has not linked-up correctly.

       

      Multiroom Subscription Steps: 

      1. Insert your viewing card into your Sky+HD box.
      2. Tune to a channel you pay a subscription for, such as a Sky Movies or Sky Sports channel. If this channel is not part of your package, you'll see a message prompting you to upgrade, so choose a different channel that you do pay a subscription for.
      3. If the correct card is in place you’ll be able to watch this channel. If the incorrect card is in place you will continue to see the wrong card message, so try a different viewing card orContact us for further assistance.

        

      Engineer Visit/Self Set-Up 
      If you have had an engineer visit, wait 2-4 hours after the visit and then check the channel again. If you have carried out a self set-up make sure you have followed all the set-up steps. If the problem continues, you’ll need to Contact us for further assistance. 


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    • View Answer at http://www.sky.com/helpcentre/tv/sky-plus-hd/error-messages/wrong-card-for-set-top-box/
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