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  • Question

    What to do if you get a password reminder email

    • Answer
    • If you've received an email from Sky about your Sky iD password which was unexpected, don't worry. It's possible that someone has accidentally attempted to sign into your Sky iD instead of their own. 

      For peace of mind, you may wish to reset your password anyway - it's a good idea to do this from time to time. 
       

      1.   Sign in to Sky iD
         
      2.   Then click the Forgotten Password link. 
         
      3.   Enter your username and click Continue. 
         
      4.  Choose to reset your password using either: your email address, security question or Sky account details 

        (Either your Sky account number, the last six digits of the account number you use to pay your monthly Sky bill; or the last six digits of the debit/credit card you use to pay your monthly Sky bill). 
         
      5.  Choose a new password, confirm your choice and click Submit.

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    • View Answer at http://www.sky.com/helpcentre/account-and-billing/sky-id/unexpected-password-reminder-email/index.html
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