Home / Product Selection / SetTop / Error Messages / What to do if you're not getting a satellite signal
  • Question

    What to do if you're not getting a satellite signal

    • Answer
      • There are a number of reasons why a "No satellite signal" message is shown on your screen.


        Extreme weather

        Large snowfall or heavy rain can affect your signal but your viewing should return to normal when the weather improves. If there is snow on the dish this can cause the dish to move out of alignment, so you may be able to watch some channels but not others and will see the "No satellite signal" message.


        Obstructions around your Sky dish

        If there is scaffolding, for example, blocking your dish, this can prevent the signal reaching your Sky box. Your viewing should return to normal when the obstruction is removed. You will also need to visually check that your satellite dish is still firmly secured to your home. If it is not attached, please do not attempt to fix it yourself. You can arrange for a qualified engineer to come and fix it. Visit the Contact Us page and scroll to the bottom for email, telephone and live chat (when available) options.


        From time to time there may be temporary broadcasting problems with some channels, which means that you may not be able to view all the channels. Press 501 on your Sky remote control and you should see Sky News. If you can see Sky News, return to the channel you were previously having issues with and check to see if the problem has been resolved. If not try the steps outlined below.

         

        Reboot and check your cable connections

         

        Connect Satellite CablesSwitch off your Sky box and TV at the mains for three minutes. Check that all the wires are firmly inserted into your Sky box and television. The diagram shows you how the wires should be connected into the back of your Sky box. Please note that if you only have a single feed from the dish to your box you'll only have one satellite connection cable. For more information about single feeds read the Single Feed instructions further down this article.

          

           

          

        Satellite signal check

        Signal strength indicatorYou can check the strength of your signal using your Sky remote control:

         
        1. Press services on your Sky remote control and you will see the main menu withOptions highlighted.
        2. Highlight the Settings menu using the right arrow button and press select.
        3. Use the left/right arrows to scroll toSignal and press select.
        4. The grey bars displayed will show you the strength of the signal to your Sky+HD box.

        If there are no bars displayed this would indicate there is a physical issue, for example, a cable has fallen out of the back of the box, or a dish related fault. If the bars on both strength and quality are shown, this would suggest that there is a broadcast issue.

         

        If the steps outlined above have not resolved your problem, please use the instructions below to carry out a LNB reset.


    •  
    • View Answer at http://www.sky.com/helpcentre/tv/sky-plus-hd/error-messages/no-satellite-signal/
    •  
    •  
    • Not the answer you were looking for?
    •  
    • Click a problem area below for more SetTop solutions
    •  
    •  
    •  
    •  
    • Loading
    •  
ad_holder