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  • Can I format the recording media such as external hard disk drives without deleting the copied images?

  • The message '[The Image Database File is damaged. Do you want to create a new file?]' appears.

    • This message appears when the image database files are damaged. By touching [YES], you can create new image database files to use the camcorder normally.

      If this happens...

      • By selecting the medium you want to repair from [MENU] --> [Show others] --> [REPAIR IMG.DB F.] (under the [MANAGE MEDIA] category), you can register previously recorded movies and photos to the new image database files again to handle them with the camcorder.

      This message appears when the image database files are damaged. By selecting [YES], you can create new image database files to use the camcorder normally.

      If this happens...

      • You can register previously-recorded STD movies and photos to the new image database files again to handle them with the camcorder. To do so, select [MENU] --> [Show others] --> [REPAIR IMG.DB F.] (under the [MANAGE MEDIA] category) --> the medium you want to repair.
      • As for the HD movies, previously-recorded data can't be handled with the camcorder even after creating new database files. However, the image files themselves are not damaged, and you can import them to the computer using supplied PMB.

      This message appears when the image database files are damaged. By selecting [YES], you can create new image database files to use the camcorder normally.

      You can register previously-recorded STD movies and photos to the new image database files again to handle them with the camcorder.

      To do so, select [MENU] --> [Show others] --> [REPAIR IMG.DB F.] (under the [MANAGE MEDIA] category) --> the medium you want to repair.

      This message appears when the image database files are damaged.

      By selecting [Yes], you can create new image database files to use the camcorder normally.

      If this happens...

      • You can register previously-recorded STD movies and photos to the new image database files again to handle them with the camcorder. To do so, select [MENU] --> [Setup] --> (Media Settings icon) --> [Repair Img.DB F.].
      • As for the HD movies, previously-recorded data cannot be handled with the camcorder even after creating new database files.

      However, the image files themselves are not damaged, and you can import them to the computer using supplied PMB.


    • View More: Sony The message '[The Image Database File is damaged. Do you want to create a new file?]' appears.
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  • When I try to copy recorded images to the external medium, the message '[Cannot save all images to the connected external media. Copy as much as possible?]' appears.

  • What is '[exFAT]'?

    • This is a file system that Microsoft Corporation has designed and developed for removable media.

      SDXC memory cards have adopted this file format, thus they can be used with devices compatible with this file format.


    • View More: Sony What is '[exFAT]'?
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  • Which VAIO model supports SDXC memory cards?

    • Operations with SDXC memory cards are verified on the VAIO models listed below.

      Importing from the memory card slot is verified :

      • E Series models released in Jan. 2010 or later
      • P Series models released in May. 2010 or later
      • L/J/F/S/Z Series models released in Jun. 2010 or later

      Importing using a USB cable is verified :

      • E Series models released in Jan. 2010 or later
      • P Series models released in May. 2010 or later
      • L/J/F/S/Z/X Series models released in Jun. 2010 or later

      If the OS in use is Windows XP, you need to update the Windows XP to use the SDXC memory cards.

      Operations of all SDXC memory cards are not guaranteed.


    • View More: Sony Which VAIO model supports SDXC memory cards?
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  • When I copy images to the recording medium such as an external hard disk drive (DIRECT COPY function), are there any limits on the numbers of images to be copied?

  • Which type of SDXC memory cards can I use?

    • We have verified operations for the following SDXC memory cards:

      • SanDisk : SDSDH-064G-J95
      • Toshiba : THNSU064GAA2BC

      This is the information as of January 2011. Operations of all SDXC memory cards are not guaranteed.

      We have verified operations for the following SDXC memory cards:

      • SanDisk : SDSDH-064G-J95
      • Toshiba : THNSU064GAA2BC

      This is the information as of June 2010. Operations of all SDXC memory cards are not guaranteed.

      We have verified operations for the following SDXC memory cards:

      • SanDisk : SDSDH-064G-J95
      • Toshiba : THNSU064GAA2BC

      This is the information as of November 2010. Operations of all SDXC memory cards are not guaranteed.


    • View More: Sony Which type of SDXC memory cards can I use?
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  • Can I copy directly the images stored in the recording media such as external hard disk drives to a DVD disc?

  • Images recorded on an SDXC memory card cannot be imported to the computer or AV device such as a blu-ray disc recorder.

  • Can I use an SDXC memory card?

    • Yes, you can.

      However, there are some restrictions for importing and exporting images stored on the SDXC memory cards.

      • When the camera is connected to another device such as a computer or an AV device using a USB cable, the device must be compatible with the file format "exFAT" which is adopted for SDXC memory cards.
      • When you insert the SDXC memory card into the card slot of the devise and import images directly, the card slot must be compatible with the SDXC memory cards.

      Check the system requirements of the device in advance.

      If you insert the SDXC memory card into a non-compatible device, a message to recommend card format may appear. In this case, do not format the card, otherwise all the data will be lost.

      Yes, you can.

      However, there are some restrictions for importing and exporting images stored on the SDXC memory cards.

      • When the camcorder is connected to another device such as a computer or an AV device using a USB cable, the device must be compatible with the file format "exFAT" which is adopted for SDXC memory cards.
      • When you insert the SDXC memory card into the card slot of the devise and import images directly, the card slot must be compatible with the SDXC memory cards.

      Check the system requirements of the device in advance.

      If you insert the SDXC memory card into a non-compatible device, a message to recommend card format may appear. In this case, do not format the card, otherwise all the data will be lost.


    • View More: Sony Can I use an SDXC memory card?
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  • Can I use a memory card which was formatted with the computer?

  • What types of memory cards can I use?

    • We recommend the use of following memory cards for recording movies.

      SD Memory Card

      • SD Memory Cards with Class 2 or faster
      • SDHC Memory Cards with Class 2 or faster
      • SDXC Memory Cards with Class 2 or faster

      Memory Stick

      • Memory Stick PRO Duo (Mark2)
      • Memory Stick PRO-HG Duo

      We recommend the use of following memory cards for recording movies.

      SD Memory Card

      • SD Memory Cards
      • SDHC Memory Cards
      • SDXC Memory Cards with Class 4 or more

      Memory Stick

      Memory Sticks with the following marks are recommended.

      • Memory Stick PRO Duo (Mark2)
      • Memory Stick PRO-HG Duo

      We recommend the use of following memory cards for recording movies

      SD Memory Card

      • SD Memory Cards
      • SDHC Memory Cards
      • SDXC Memory Cards with Class 2 or more.

      Memory Stick

      Memory Sticks with the following marks are recommended.

      • Memory Stick PRO Duo (Mark2)
      • Memory Stick PRO-HG Duo

      You can use the following memory cards.

      With the Memory Stick slot:

      • Memory Stick
      • Memory Stick (with memory select function)
      • Memory Stick DUO
      • Memory Stick (MagicGate / High-Speed Transfer Compatible) *1
      • Memory Stick DUO (MagicGate / High-Speed Transfer Compatible) *1
      • MagicGate Memory Stick *1
      • MagicGate Memory Stick Duo *1
      • Memory Stick PRO *1
      • Memory Stick PRO Duo *1
      • Memory Stick PRO-HG *2
      • Memory Stick-ROM *3
      • Memory Stick Micro *4
      *1 Cannot read/write the data subject to MagicGate copyright protection. Operation has been confirmed for Sony memory sticks up to 32 GB.
      *2 8-bit parallel data transfer is not supported.
      *3 Playback only.
      *4 An adapter is necessary.

      With the SD Card/xD-Picture Card slot:

      • SD memory card *5
      • SDHC memory card *6
      • miniSD memory card / microSD card *7
      • MMC standard memory card *8
      • xD-Picture Card *9
      *5 The photo frame has been validated with a SD card up to 2 GB.
      *6 The photo frame has been validated with a SDHC card up to 32 GB.
      *7 An adaptor is necessary. Some commercially available card adaptors have projected terminals on the rear. This type of adaptor may not work properly with the photo frame.
      *8 The photo frame has been validated with an MMC standard memory card up to 2GB.
      *9 The photo frame has been validated with a xD-Picture Card up to 2GB.

      Note : Operations are not guaranteed for all memory cards metioned above.


    • View More: Sony What types of memory cards can I use?
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  • Can I check the free space of the recording media such as external hard disk drives?

  • Can I play back images stored in the external media with other Sony camcorder?

  • The used space of the recording media does not become 0MB even if I format it.

  • Can I dub movies or copy photos from a memory card to the camcorder?

  • Movies stored in the external media are not displayed in the index.

  • What types of recording media such as external hard disk drives can be used?

    • Following external media with the USB interface can be used.

      Media compatible with USB 2.0

      • Hard disk or USB flash memory under 2TB. Optical disc drives such as a DVD drive or a CD drive can't be used. Use of an AC adaptor is recommended if you use a hard disk drive.
      • Media formatted in FAT32 and without extended partition. If the media is not formatted with FAT32, you can use it by formatting it with the camcorder. Note that formatting erases all the data in the media.

      We do not guarantee the operation of all the devices listed above.

      • When you use the DIRECT COPY function, supply the power of the camcorder from the wall outlet using the AC adaptor.
      • Optional Camcorder Cable VMC-UAM1 is necessary.
      • Using a USB hub is not supported.
      • Ask manufacturer of the media for details on the media.

    • View More: Sony What types of recording media such as external hard disk drives can be used?
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  • While recording movies in a memory card, the [Buffer overflow. Writing to the media was not completed in time.] message appears and the recording automatically stops

  • I connect the recording medium such as an external hard disk drive to the camcorder, but [Easy Copy] is not displayed.

    • When you connect the external recording medium to the camcorder, [Easy Copy] does not appear if all the images recorded in the internal memory of the camcorder were copied to the external recording medium before.

      If you want to copy the images you copied before or want to copy the images recorded on the memory card, select [MENU] --> [Show others] --> [MOVIE DUB] or [PHOTO COPY], then select memory card or internal memory which contains images you want to copy.

      When you connect the external recording medium to the camcorder, [Easy Copy] does not appear if all the images were copied to the external recording medium before.

      If you want to copy the images you copied before, select [MENU] --> [Show others] --> [MOVIE DUB] or [PHOTO COPY].

      [Easy Copy] does not appear if all the images recorded in the memory card or the internal memory of the camcorder were copied to the external recording medium before.

      - Select the medium which contains the images you want to copy in [Media Select] in advance.

      If you want to copy the images you copied before, select [MENU] --> [Edit/Copy] --> [Direct Copy], select the recording medium, and select the images.


    • View More: Sony I connect the recording medium such as an external hard disk drive to the camcorder, but [Easy Copy] is not displayed.
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  • Can I convert HD (high definition image quality) movies to STD (standard image quality) movies and save them on a DVD disc using the DVD Writer VRD-P1?

  • Can I write back images from the recording media such as external hard disk drives to the camcorder?

  • Can I check the remaining space of the recording media?

    • Yes, you can.

      Select [MENU] --> [Show others] --> [MEDIA INFO] (under the [MANAGE MEDIA] category).

      Information and the remaining recordable time by the recording mode of the medium selected in [MOVIE MEDIA SET] are displayed.

      Note:

      • Only the information for the medium selected on [MOVIE MEDIA SET] is displayed.
      • You can't check [MEDIA INFO] in the Photo mode. You cannot check the information of the medium selected in [PHOTO MEDIA SET], either.
      • Since there is an image database file area, the used space will not be 0MB even if you perform [MEDIA FORMAT].

      Yes, you can.

      Select [MENU] --> [Show others] --> [MEDIA INFO] (under the [MANAGE MEDIA] category).

      Information and the remaining recordable time by the recording mode of the medium are displayed.

      Note:

      • You can't check [MEDIA INFO] in the Photo mode.
      • Since there is an image database file area, the used space will not be 0MB even if you perform [MEDIA FORMAT].

      Yes, you can.

      Select [MENU] --> [Show others] --> [MEDIA INFO] (under the [MANAGE MEDIA] category).

      Information and the remaining recordable time by the recording mode of the medium selected in [MOVIE MEDIA SET] are displayed.

      Note:

      • Only the information for the medium selected on [MOVIE MEDIA SET] is displayed.
      • You can't check [MEDIA INFO] in the Photo mode. You cannot check the information of the media selected in [PHOTO MEDIA SET], either.
      • Since there is an image database file area, the used space will not be 0MB even if you perform [MEDIA FORMAT].

      Yes, you can.

      Select [MENU] --> [Setup] --> (Media Settings icon) --> [Media Info]. Information and the remaining recordable time by the recording mode of the medium selected in [Media Select] are displayed.

      Note:

      • Only the information for the medium selected on [Media Select] is displayed.
      • You cannot check [Media Info] in the Photo mode.
      • Since there is an image database file area, the used space will not be 0MB even if you perform [Format].
      • In the calculation for the remaining space, 1MB is defined as 1,048,576 bytes. The displayed remaining space may be a little smaller than the actual remaining space as the number is rounded down when calculating.

    • View More: Sony Can I check the remaining space of the recording media?
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  • The message '[There is no Image Database File. Movies cannot be recorded or played.]' appears when connecting a recording medium such as an external hard disk

  • Sony Camcorder Support Telephone Number


    • Phone Support

      For post sale product support, you can call us on :

      0844 8466 555Our call centres are open : 
      Mon-Fri: 9am to 5pm

      4p per minute from a standard BT line, charges from other networks may vary. 

      To buy Sony Products, call 0845 6000 124 


    • View More: Sony Sony Camcorder Support Telephone Number
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