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  • Enter the Product Key for your 2007 Office system program

  • Questions relating to your Office 2010 product key?

    • Welcome to the Office 2010 Product Key Solution

       Select the product key problem you are experiencing:

         Where is my product key? 
      Select this option to find the location of your Microsoft Office 2010 product key. 

         Where do I enter my product key? 
      Select this option to explore methods you can follow to enter your Microsoft Office 2010 product key depending on your install scenario. 

         What do I do if I get an error after entering my product key? 
      Select this option to troubleshoot "invalid product key" type errors you may get when entering your Microsoft Office 2010 product key. 

         Can I get a replacement Microsoft Office 2010 product key if I lost it? 
      Select this option to find out if you are eligible to get a replacement Microsoft Office 2010 product key. 
    • View More: Getting Started Questions relating to your Office 2010 product key?
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  • Cannot start Microsoft Office Outlook. Cannot open the Outlook window.

    • Question

      Cannot start Microsoft Office Outlook. Cannot open the Outlook window.

      Applies To: Office | Office 2007 | Microsoft Office Outlook | Windows Vista

      I cannot open the default profile in outlook 2007 since service pack 2 was installed on my vista ultimate 64-bit edition machine by windows update.  I receive the error "Cannot start Microsoft Office Outlook.  Cannot open the Outlook window."  I have created a new profile and it works ok, but would really like to get the settings from the other profile.  Is there anyway to recover this apparently "broken" profile?

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      407 People had
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      pdhot

      pdhot

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      331

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      Hi All - I tried it and every other thing MS recommended.  Still cannot open outlook.

      Help?

      Hi there.

      Start->run..then type the following -> "Outlook.exe /resetnavpane"

      Should solve your problem.
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      dayneb
    • View More: Outlook Cannot start Microsoft Office Outlook. Cannot open the Outlook window.
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  • Can't install Office 2003 in Windows 7

    • Question

      Can't install Office 2003 in Windows 7

      Applies To: Office | Office 2003 | Installing and Activating Microsoft Office Products | Windows 7
      I'm trying to install Office 2003 back on my PC after installing Windows 7, and it keeps giving me an error message that the installer is 'not a valid Win32 application?'  I've seen posts that others have successfully installed it, so am I missing something that I need to do?  I was curious if Office would only run in XP mode possibly, which I have not set up on my computer, but may need to if this is the case
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      17 People had
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      Josh D7777

      Josh D7777

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      Hi Josh D7777,

      Thanks for using the Answers Forum.

      What version of XP did you upgrade from? 32-bit or 64-bit?
      Is this Windows 7 32-bit or 64-bit?

      Are you installing it the default folder or are you choosing a different location?

      Windows 7 is compatible with Office 2003.
      You might try copying the contents of the CD to the hard drive and installing from there.
      You could also try XP compatibility mode.

      You can also use the System File Checker to make sure there are no corrupt or missing Windows 7 files causing the issue.
      Here's an article on how to use SFC:

      http://support.microsoft.com/kb/936212


      It says Vista, but it should work the same for Windows 7.

      Please let us know how this works out.

       

      Chris 
      Microsoft Answers Support Engineer 
      Visit our Microsoft Answers Feedback Forum and let us know what you think.
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      Chris - Support Engineer

      Forum Moderator
    • View More: Getting Started Can't install Office 2003 in Windows 7
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  • Microsoft Office Professional Plus 2010 encountered an error during setup.

    • Question

      Microsoft Office Professional Plus 2010 encountered an error during setup.

      Applies To: Office | Office 2010 | Installing and Activating Microsoft Office Products | Windows 7

      I've finally gotten Office 2003 out of the way so that I can install 2010. Unfortunately, every time I try, this error appears.

       

      Helpful as ever, no extra information (not even a mere error code) is provided.

       

      Does anybody have any ideas as to what is going on and how I can remedy this? Please don't make my go back to 2003... it's more than a little outdated for a Windows 7 computer.

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      42 People had
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      AHadley

      AHadley

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      Thanks Ezil. I had the same problem.

      I had badly installed office 2007. then I removed manually office 2007 by following this: http://support.microsoft.com/kb/928218/en-us

      Then when I was trying to install office 2010, i got the exact same error on this thread subject without giving me details.

      By following Ezil's advice, Renaming "%Programdata%\Microsoft Help" folder, it installed successfully.

      -

      Nasir

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      Nasir Sarker

      Nasir Sarker

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      Finally got it installed. Step-by-step guide for other users who encounter the same issue:

       

      1) Create a new administrator account.

      2) Log on and launch the installer.

       

      If things don't quite work perfectly now:

       

      3) If you recieve errors accessing your ProgramData folder, use the TakeOwnership registry hack to take control of the entire ProgramData folder, and if needed, create a "Microsoft Office" folder with "Microsoft Office 2010 Tools" inside it under %programdata%\Microsoft\Windows\Start Menu.

      4) Your error may return at the end of the installation, but don't worry, it's finished and Office is now installed. Switch user (don't log off!) and go back to your own user. Double-check that everything works. Now, to turn off your computer, press and hold the power button for ~five seconds. This will force the computer to shut down instantly, which will close the installer with the error without giving it the opportunity to roll back its changes.

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    • View More: Getting Started Microsoft Office Professional Plus 2010 encountered an error during setup.
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  • Receiving an error that my product key is invalid

    • Question

      Receiving an error that my product key is invalid

      Applies To: Office | Office 2007 | Installing and Activating Microsoft Office Products | Windows XP
      My Office program is asking me to enter my product key, and when I do, it keeps giving a message saying that my product key is invalid.  I don’t know what else to do, I’m sure I’m entering the right numbers and letters.
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      49 People had
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      Sangeetha T

      Sangeetha T

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      8

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      Answer

      Hi Sangeetha

      This is a very common question, and the answer is usually one of these two scenarios:

      1.       Did you just install Office from a retail box you just purchased?  If so, go to Control Panel, Programs, Programs and Features and see if there is another copy of Office installed besides the suite you just installed.  Some pre-installed Trial Office 2007 suites can conflict with the product key validation process.  If you see a duplicate copy of Office installed, then uninstall it and try to run your new Office program again.  Chances are your product key will work now.

      2.       If you are using the 25-digit product key that you found on a sticker on the bottom of your laptop or on the back of your desktop case, then you are using the wrong key.  This key is the product key for theWindows operating system, and NOT for the Office Suite.  The correct product key for the Office suite will be in one of these places:

      a.       Inside the retail Office 2007 box (if you bought Office from a retail store)

      b.      Inside an e-mail from the online website where you purchased Office

      c.       On the outside of the CD case, on a sticker

       

      Microsoft has a knowledge base article that goes into more detail around the invalid product key scenario.  It is located at http://support.microsoft.com/kb/836178  , and would be a good place to go if these instructions above do not resolve your issue.

       

       

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    • View More: Getting Started Receiving an error that my product key is invalid
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  • word could not create the work file - check the temp environment variable

    • Question

      "word could not create the work file - check the temp environment variable"

      Applies To: Office | Office 2007 | Microsoft Office Word | Windows Vista
      Dear folks

      I've attempted at least 6 searches across different parts of the microsoft site to find some instructions to fix this error (message received when trying to attach word 2007 vista files to an email). 

      Started about a day ago and I've already done a system restore which has not fixed it

      must be looking at the wrong spots on this website because I would be certain the instructions to fix this would surely already exist. 

      Thanking you for your assistance

      Torrie
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      32 People had
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      Torrie1

      Torrie1

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      5

      Votes

      Answer
      Hi Torrie,

      please see and follow carefully this Microsoft Knowledge Base article:
      http://support.microsoft.com/kb/822005
      "How to reset user options and registry settings in Word".


      [If this post helps to resolve your issue, click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]
      Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~ My Blog: http://blogs.dotnethell.it/vincent/
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    • View More: Word word could not create the work file - check the temp environment variable
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  • Error message: Word cannot start the converter mswrd632.wpc. How can I correct?

    • Question

      Error message: Word cannot start the converter mswrd632.wpc. How can I correct?

      Applies To: Office | Unknown/Other | Microsoft Office Word | Other/Unknown
      This error shows up when I try to open certain Word documents using the .doc extension.
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      23 People had
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      LMatth

      LMatth

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      4

      Votes

      Answer
      Hi LMatth,

      Look at the "Known Issues" section of this Microsoft article.

      http://support.microsoft.com/kb/973904


      Let me fix it myself To unregister the mswrd632 converter yourself, edit the registry as follows:
      1. Click Start, click Run, type regedit, and then click OK.
      2. Locate and then click the following registry subkey:
        HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\MSWord6.wpc
      3. On the Edit menu, click Delete.
      4. Click Yes.
      5. Exit Registry Editor.
      This change will effectively unregister the converter and disable it for third-party applications and for Microsoft Office. Microsoft Office will use its own text converters to open these kinds of files.



      ©2010 Microsoft Corporation.
      Ramesh Srinivasan, Microsoft MVP [Windows Desktop Experience]
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    • View More: Word Error message: Word cannot start the converter mswrd632.wpc. How can I correct?
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  • Can't open Word File because of end tag/start tag mismatch error...need XML help!

    • Question

      Can't open Word File because of end tag/start tag mismatch error...need XML help!

      Applies To: Office | Office 2010 | Microsoft Office Word | Windows 7

      I get the following message when i try to open a word document that i desperately need

        The name in the end tag of the element must match the element type in the start tag

      Location: Part: word/document.xml, Line: 2, Column: 96760

       

      I know how to "unzip" the docx files and get to the main document.xml file, but i know nothing about xml programming. Any suggestions? i got an xml editor and found that there are 6 mismatch errors, but i don't know how to fix them. I also don't know how to rezip al the files back into a docx format. I would love any help. Thanks.

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      88 People had
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      hs88

      hs88

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      2

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      Answer

       

      You're welcome Catherine.

      Going forward if you or anyone else comes across this issue again, we have a FixIt solution created that should address this problem.  You can go to the following KB article and it should give you the details about how you can correct these documents.

      http://support.microsoft.com/kb/2528942


      Brandon

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    • View More: Word Can't open Word File because of end tag/start tag mismatch error...need XML help!
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  • 'Microsoft PowerPoint has stopped working' (new install of 2010 on Vista). Crashes every time on start up, even in safe mode.

    • Question

      "Microsoft PowerPoint has stopped working" (new install of 2010 on Vista). Crashes every time on start up, even in safe mode.

      Applies To: Office | Office 2010 | Microsoft Office PowerPoint | Windows Vista

      Hi -

      I just installed Office 2010 Professional, and all of the programs open fine except PowerPoint.  When I open it, it starts to load and then flashes the message "Microsoft PowerPoint has stopped working" and then just stops.  It will not start, open or load.  I have tried to start it in Safe mode, but the same thing happens.  I have also tried to 'repair' the software.  Still the same message.

      My operating system is Windows Vista SP 2

      Help?  Thanks in advance!

       

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      14 People had
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      cindyhugg

      cindyhugg

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      Answer

       

      I had this exact same problem.  It is related to Bootcamp 3.2 and how it treats the keyboard.  For me the solution was covered under a web posting entitled "Bootcamp broke my powerpoint".  I listed the steps that corrected the issue below as a reference:

      The latest Bootcamp update disables a keyboard setting in Windows. To fix:

      Open Control Panel
      In view mode “View by Category”, find the section “Clock, Language and Region”
      Click “Change Keyboards or other input methods”
      Press the button “Change Keyboards”
      Press the button “Add”
      Scroll down to “English (United States)” and expand.
      Check box “US”
      Press OK.
      Press OK. — You’ll see two keyboards listed “US” and “United States (Apple)”
      Press OK.

       

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    • View More: Powerpoint 'Microsoft PowerPoint has stopped working' (new install of 2010 on Vista). Crashes every time on start up, even in safe mode.
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  • Powerpoint 2010 crashes when typing

    • Question

      Powerpoint 2010 crashes when typing

      Applies To: Office | Office 2010 | Microsoft Office PowerPoint | Windows 7

      Powerpoint 2010 began crashing whenever I try to add text. I will open a document, make a textbox active, and as soon as I try to enter the first character, the program crashes. It has no problems if I cut and paste text in, and all other functionality (i.e. adding shapes, deleting slides, etc...) appears to work fine. I can even delete existing test with no problems. As soon as I try to add any new character to the document using the keyboard, the program crashes. I restarted my computer and the problem did not go away. I have not installed any new software between the last time it was working and now, but there may have been some system updates.

      Any help would be greatly appreciated!

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      17 People had
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      Aart Douglass

      Aart Douglass

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      I recently ran into this problem and doc mck solution for changing the keyboard lay out really helped.  I'm running Windows 7 x64 on a MacBook Pro with Powerpoint 2007.  I had to go into the Control Panel > Region and Language Settings > Keyboards and Languages.  Selected "Change Keyboards" and added "English (United States) - US" to the input languages and now everything works.  I guess Microsoft no longer enjoyed the "English (United States) -  United States (Apple)" input any longer.  

      Today is the first time I had this problem, but Powerpoint 2007 had worked earlier in January without issue.

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      QuarterWorthy
    • View More: Powerpoint Powerpoint 2010 crashes when typing
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  • 0x8004010F 'Outlook data file cannot be accessed'

    • Question

      0x8004010F 'Outlook data file cannot be accessed'

      Applies To: Office | Office 2010 | Microsoft Office Outlook | Windows 7

      Can anyone help ?. I get this message when I try and send mail from Outlook included in Office 2010. I am using Windows 7 on the new laptop  and transferred my files using windows 'easy transfer'.

      Nothing sends or receives, yet the system on Vista works perfectly (even though I never liked Vista much) . I have looked for two days at various 'fixes' but they all seem to apply to Outlook 2007. I am def not a computer whizz as some of u are , but would appreciate assistance (if anyone can) to make an old guy happy. Windows 7 seemed superb, until I hit this error code......  

       

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      63 People had
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      AJBW

      AJBW

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      4

      Votes

      Answer

       

      You cannot use Windows Easy Transfer with Outlook. The profile it creates is corrupt. So while you should repaire your PST file, you should also create a new Outlook profile and use a supported method to connect it to your PST file: Open the PST file in the news profile and then set it as your default.
      Russ Valentine
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      Russ Valentine

      Russ Valentine 
      Community Star
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  • 'cannot open your default e-mail folders. The information store could not be opened'

    • Question

      "cannot open your default e-mail folders. The information store could not be opened"

      Applies To: Office | Unknown/Other | Microsoft Office Outlook | Other/Unknown
      I installed office 2007 and configured outlook to my email as following instructions by the university of liverpool csd department. However, when i try to open outlook the above message appears. I uninstalled office 2007 and reinstalled but now as soon as i try to open outlook after installation the same message appears....
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      14 People had
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      etimson

      etimson

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      Answer

       

      Hi,

      Try the following methods.

      Method 1: 

      Start->Start Search >  then type the following -> "Outlook.exe /resetnavpane" without the quotes.

      (Look for the space between outlook.exe and /)

      Method 2:       

      Check if Outlook is in a compatibility mode: 
      1> Open My Computer>Local Disk C>Program Files>Microsoft Office>Office 12>Outlook.exe.
      (If you are using a 64 bit machine, go to C:\Program Files x86\Microsoft Office>Office 12>Outlook.exe) 


      2> Right click on Outlook.exe and click on Properties and then click on Compatibility tab. Check if you have any check mark in any of the compatibility mode options. Make sure you also click on the option "change settings for all users" tab at the bottom of the same screen and look for similar check boxes in the window.
       
      3> If you see any check boxes in the compatibility mode options, uncheck all the boxes and click onApply and OK. 

      4> Try to open outlook again

      Method 3: 
      Try repairing Office. Check the link below.

      http://support.microsoft.com/kb/924611 

      Trinayan Baruah, Microsoft Answers Support Engineer. 
      • We appreciate your participation in MS Forums, Help us understand your needs better. To share your valuable Feedback please Click here.
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  • Outlook 2010 Autocomplete not working

    • Question

      Outlook 2010 Autocomplete not working

      Applies To: Office | Office 2010 | Microsoft Office Outlook | Windows 7

      I had been running the beta version of Outlook 2010 for a couple of months. After a while, my autocomplete of contacts stopped working. I recently upgraded to the RTM version hoping this would fix the issue, but it didn't.

      Some of my address still work via autocomplete, so it doesn't appear that the entire cache has failed. I haven't noticed any pattern to what addresses come up and I don't know of any installations that I've performed that could have caused this.

      Any recommended solutions?

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      13 People had
      this question       

      nafej

      nafej

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      2

      Votes

      Answer

      The autocomplete data was stored as an .nk2 file in previous versions of Outlook. However When you upgrade to Outlook 2010 you can try to import the .nk2 file to update the autocomplete information.

      You can refer the KB article mentioned below for more assistance.

      http://support.microsoft.com/kb/980542

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    • View More: Outlook Outlook 2010 Autocomplete not working
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  • Outlook 2010 - Emails will not leave outbox

    • Question

      Outlook 2010 - Emails will not leave outbox

      Applies To: Office | Office 2010 | Microsoft Office Outlook | Windows 7
      Outlook 2010 - Any time I try to send an email, the email will not leave the outbox.  It does not matter whether there is an attachment or not.  I have tried repairing, working offline to delete the stuck email and everything else I can think of, however, deleting it and retyping the whole email to prepare for another send only ends up with the same result - it's stuck and won't leave the outbox.  I have even tried sending emails as a test... with only one word in the subject and body... so it's not the size.  Does anyone know of a fix?
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      56 People had
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      luvmandlevm

      luvmandlevm

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      2

      Votes

      Answer

       

      POP3, Outlook 2010, AVG 2011 Free.
      Disabling AVG Add-In seems to do the trick, shame as I've used AVG for a long time and am generally happy with it. Hopefully AVG will fix it soon if it is them!

      (File, Options, Add-Ins, Manage COM Add-Ins, Go, Uncheck AVG Add-In for Outlook.)

      Keith

       

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    • View More: Outlook Outlook 2010 - Emails will not leave outbox
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  • No ODBC Drivers available for Excel or Access in Windows 7 ?!

    • Question

      No ODBC Drivers available for Excel or Access in Windows 7 ?!

      Applies To: Office | Office 2007 | Microsoft Office Excel | Windows 7

      No ODBC Drivers available for Excel or Access! Even after a complete new installation of Windows 7 and Office 2003 professional or Office 2007 professional on another computer. When I want to add a driver in the ODBC Data Source Administrator, the response is: "To install new drivers use the driver's setup program!"

      In the ODBC Data Source Administrators Windows only the SQL-Native Client and SQL-Server, from Microsoft shows to be installed!

      How to install these ODBC Drivers or how to go about it? Thanks a lot for your responses!

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      44 People had
      this question       

      Ernst Koch

      Ernst Koch

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      1

      Vote

      Answer
      Office setup can be run again from the "Change" item when you highlight the Office listing in Control Panel/Programs and Features. You run the ODBC setup files there by choosing to install that feature.
      Rating posts helps other users
      Mark L. Ferguson MS-MVP
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      Mark L. Ferguson

      Mark L. Ferguson

      Rating posts helps other users
      Mark L. Ferguson MS-MVP

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      Are you running Win7 64bit? If so, launch c:\windows\SysWOW64\odbcsys32.exe and see if the drivers are there. I don't know why they are there on my system and not in the ODBC administrator in the Control Panel. Very irritating.
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      EdHans

      EdHans MVP 
      Community Star

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      Same aggravating problem here...

      And nowwhere on the internet i can find any solution.

      Incredible,

      I still used XP because Vista was no good and now there finally is a good OS i can't make invoices with it.


      Maby i am cursed to use XP for the rest of my days...

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    • View More: Excel No ODBC Drivers available for Excel or Access in Windows 7 ?!
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  • can't empty clipboard using Excel 2007 in Windows 7

    • Question

      can't empty clipboard using Excel 2007 in Windows 7

      Applies To: Office | Office 2007 | Microsoft Office Excel | Windows 7
      When I try to copy and paste in Excel 2007 I get the error "can't empty clipboard". 
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      21 People had
      this question       

      pegasus00

      pegasus00

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      7

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      Answer

       

      Yeah baby, finally something that works!  Pesky Skype add-in!!

      Just for reference:  Windows7, Office 2007, after disabling and enabling the Skype add-in in IE the issue is now repeatable: when IE is running the error appears, when IE is not the copy and past operation happens with no unwanted messages.
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