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  • Motorola XOOM Wi-Fi - Wi-Fi Set Up

    • Motorola XOOM Wi-Fi supports WEP, WPA/WPA2 PSK

       

      Turning Wi-Fi on or off

      Locating MAC address  

      Adding from available networks

      Adding a network manually  

      Scanning for available networks  

      Deleting a saved network  

      Troubleshooting

      Turning Wi-Fi on or off

      To turn Wi-Fi on or off, perform the following steps:
      1.      From the home screen, tap Apps         
      2.      Tap Settings.
      3.      Tap Wireless & networks.
      4.      Tap Wi-Fi to turn on or turn off Wi-Fi networks.

      Locating a MAC address

      To locate the Wi-Fi MAC address from the phone status, perform the following steps:
      1.      From the home screen, tap Apps .        
      2.      Tap Settings.
      3.      Scroll to and tap About tablet.
      4.      Tap Status.
      5.      Scroll to view Wi-Fi MAC address.

      Adding from available networks

      To add from available networks, perform the following steps:
      1.      From the home screen, tap Apps.  
      2.      Tap Settings.
      3.      Tap Wireless & networks.
      4.      Tap Wi-Fi settings.
      5.      If necessary, tap Wi-Fi to turn on and view Wi-Fi networks.
      6.      Scroll to and tap the Wi-Fi network to which you want to connect.
      7.      If security is enabled, enter the key or wireless password.
      8.      Tap Connect.

      Adding a network manually


      To add a network manually, perform the following steps:
      1.      From the home screen, tap Apps   
      2.      Tap Settings.
      3.      Tap Wireless & networks.
      4.      Tap Wi-Fi settings.
      5.      If necessary, tap Wi-Fi to turn on and view Wi-Fi networks.
      6.      Scroll to and tap Add Wi-Fi network.
      7.      Enter the Network SSID.
      8.      Tap Save.
      9.      Tap the Security field.
      10.    Select one of the following options: WEP, WPA/WPA2 PSK
      11.    If required, enter additional security settings.
      12.    Tap Save.

      Scanning for available networks

      To scan for available networks, perform the following steps:
      1.      From the home screen, tap Apps . 
      2.      Tap Settings.
      3.      Tap Wireless & networks.
      4.      Tap Wi-Fi settings.
      5.      If necessary, tap Wi-Fi to turn on and view Wi-Fi networks.
      6.      Tap the Menu key.
      7.      Tap Scan.
      8.      Scroll to and tap the Wi-Fi network to which you want to connect.
      9.      If security is enabled, enter the key or wireless password.
      10.    Tap Connect.

      Deleting a saved network

      To delete a Wi-Fi network, perform the following steps:
      1.      From the home screen, tap Apps    
      2.      Tap Settings.
      3.      Tap Wireless & networks.
      4.      Tap Wi-Fi settings.
      5.      Scroll to and tap the Wi-Fi network you want to delete.
      6.      Tap Forget.

       

      Troubleshooting tips

      If you are experiencing WiFi related problems, here are a few steps that may help you resolve them.


      1. First step - Make sure your phone software is up-to-date

      o From the home screen, touch Apps > Settings

      o Scroll down to "About Tablet"

      o Select "System Updates". If any update is available, please accept and wait for the installation to complete.


      2. Make sure the firmware of your wireless router is up-to-date.

      o Please follow the link to the manufacturer of your wireless router to search for the right firmware that fits to your device

      o A list of links for common wireless router manufacturers


       

      · Apple - http://support.apple.com/downloads/#airport

      · Belkin - http://en-us-support.belkin.com/app/product/list/q/routers/

      · Cisco - http://homesupport.cisco.com/en-us/wireless/valet

      · Dlink - http://www.dlink.com/support/products/

      · Linksys - http://homesupport.cisco.com/en-us/wireless/linksys

      · Netgear - http://kb.netgear.com/app/products/list/p3/164

      · Trendnet - http://www.trendnet.com/downloads/category.asp?iType=24


       

      o Note: please follow the instructions of the wireless router manufacturer. If needed, back up the router configuration before updating the software.


      3. Restart your wireless router by unplugging it from the power outlet for about 30 seconds and then plugging it back

      4. Enable SSID broadcasting on your wireless router (if it was disabled previously)

      5. Turn off the MAC filtering feature on your wireless router

      6. If you are using security, please make sure you password/passkey on both router and phone are identical

      Note: We are continuously trying to improve our products and will release software updates when possible to resolve issues.
    • View More: Motorola Motorola XOOM Wi-Fi - Wi-Fi Set Up
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  • Eee Pad Transformer TF101 - How do I connect a wireless access point (AP)?

  • Eee Pad Transformer TF101 - How to access Internet with Windows XP

    • Solution
      Step 1: Please enable the WLAN device in BIOS setup. 
      When booting, press "F2" repeatedly to enter BIOS setting==>[Advanced]==>[Onboard Device]==>Set "WLAN" as "enabled"==>press "F10" to save the setting.


      Step 2: Activate the wireless LAN function by pressing "Fn" + "F2" before configuring a wireless network connection. 


      Step 3: Double-click the crossed wireless network icon  in the Notification area.

      Step 4: Select the wireless access point you want to connect to from the list and click “Connect” to build the connection .
      (If you cannot find the desired access point, click Refresh network list in the left pane and search the list again.) 

      Step 5: When connecting, you may have to enter a password.


      Step 6: After a connection has been established, the connection is shown in the list. 


      Step 7: You can see the wireless network icon in the Notification area. 
    • View More: Asus Eee Pad Transformer TF101 - How to access Internet with Windows XP
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  • Eee Pad Transformer TF101 - How to access Internet with Windows 7

    • Solution
      Step 1: Please enable the WLAN device in BIOS setup. 
      When booting, press "F2" repeatedly to enter BIOS setting==>[Advanced]==>[Onboard Device]==>Set "WLAN" as "enabled"==>press "F10" to save the setting.
       

      Step 2: Activate the wireless LAN function by pressing "Fn" + "F2" before configuring a wireless network connection. 


      Step 3: Click the wireless network icon with an orange star  in the Windows Notification area.

      Step 4: Select the wireless access point you want to connect to from the list and click “Connect” to build the connection. (If you cannot find the desired access point, click the Refresh icon on the upper right corner to refresh and search the list again) 


      Step 5: When connecting, you may have to enter a password


      Step 6: After a connection has been established, the connection is shown in the list. 

      Step 7: You can see the wireless network icon in the Notification area. 
    • View More: Asus Eee Pad Transformer TF101 - How to access Internet with Windows 7
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  • Eee Pad Transformer TF101 - Failed to access the wireless network

    • Solution

      Linux:

      1. When booting up your Eee PC, press "F2" to enter BIOS setting==>[Advanced]==>[Onboard Device]==>Set "WLAN" as "enable"==>press "F10" to save the setting.

      2. Press Fn +F2 to activate the wireless LAN function

      3. Select the wireless access point from the list

      4. Set the router/AP properly

      5. Using the F9 function to Restore the system for a try.

      6. If it is a hardware related problem, please contact the local service center.

       

      XP:

      1. When booting up your Eee PC, press "F2" to enter BIOS setting==>[Advanced]==>[Onboard Device]==>Set "WLAN" as "enable"==>press "F10" to save the setting.

      2. Press Fn +F2 to activate the wireless LAN function

      3. Select the wireless access point from the list

      4. Set the router/AP properly

      5. Please reinstall the wireless LAN driver

      6. Using the support DVD or hard disk partition (requires a recovery partition) to restore the system for a try.

      7. If it is a hardware related problem, please contact the local service center.
    • View More: Asus Eee Pad Transformer TF101 - Failed to access the wireless network
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  • Eee Pad Transformer TF101 - Why does WLAN always stays at Pending state?

    • Solution

      Please do the following to reset and connect the WLAN.

      1: Choose "Network" in the Internet option, disconnect it and then delete the Connection in the "Manage". 

      2: Click "Create" to recreate the connection, choose "Local Area Network- Wireless", then Next. 

      3: Choose "Next". 

      4: Select Address Type, and then Next. 

      5: Browse Wireless Networks and then choose the one you want to use, choose the mode to be "infrastructure" and the Transfer rate to be "auto", and then Next. 

      6: Wireless Channel Settings, choose any channel. 

      7: If your AP is using the WEP or WPA encryption, you need to choose "Enable encryption" and then input the Key and Key index, choose Next. 

      8: Fill in the Name of connection, then choose Next. 

      9: You can choose the "Connect automatically at system startup" or "Start this connection when finished" if you want, and then choose Finish.
    • View More: Asus Eee Pad Transformer TF101 - Why does WLAN always stays at Pending state?
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  • Wireless LAN signal unstable on Iconia Tab A500

    • Why does the signal strength of my Iconia Tab A500 wireless network vary?

      The product sticker on the Iconia Tab A500 may cause the wireless LAN antenna to loose signal strength. As a result, the wireless network can become slow or intermittently loose connection. Remove the promotion label from the screen to resolve the issue.
    • View More: Acer Wireless LAN signal unstable on Iconia Tab A500
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  • Wifi stops working after Android update on the Iconia Tab A500

  • No connection to Wireless LAN on the Iconia Tab A500

    • Why does the Iconia Tab A500 not detect my wireless network?

      Each wireless network uses a channel for the communication. When the wireless network is configured to use channel 12 or 13, the Iconia Tab A500 fails to detect it. To correct this behaviour, a patch for the Android operating system will be made available shortly.
    • View More: Acer No connection to Wireless LAN on the Iconia Tab A500
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  • iPad Joining and troubleshooting Wi-Fi networks

    • Join the network

      Verify Wi-Fi is enabled and that you are connected to a Wi-Fi network.

      Tap Settings > Wi-Fi. If Wi-Fi is off, turn it on by tapping the on/off icon.

      Available Wi-Fi networks appears under "Choose a Network..."

      Locate and tap the Wi-Fi network you want to join.

      The Settings > Wi-Fi option opens Wi-Fi Networks panel, with a Wi-Fi on/off switch and a list of networks under 'Choose a network'
      Note: If the Wi-Fi network is not displayed on iPad as an available option, it may be a "closed" or "private" network. This requires entering the name to join. See this article for more information.

      Verify password

      Some Wi-Fi networks require a password to join. Password-protected Wi-Fi networks are indicated by the padlock icon Padlock icon . If you receive an error while joining a password-protected Wi-Fi network:

      • Type slowly to verify you are entering the correct password.
      • If you cannot tap Join, the password is too short for that Wi-Fi network.
      • If you don't know the password, check with the Wi-Fi network administrator.


      Password-protected Wi-Fi networks padlock icon
      Note: Some Wi-Fi access points or routers may have default passwords. Check the manufacturer's website for more information.

      Check connection

      Check the Wi-Fi signal strength in the status bar or Wi-Fi menu. The more bars the stronger the signalWi-Fi signal strength indicator .

      If you only have a single bar or you still cannot locate your Wi-Fi network:
      • Move closer to the Wi-Fi access point or router.
      • Avoid potential sources of interference that can affect a Wi-Fi signal, such as concrete walls and microwave ovens.

      Next, check your connection by using Safari to open a web page.

      When using some public Wi-Fi networks, Safari may display a web page that allows you to sign in to use the service. Check this web page for additional information on signing into or subscribing to the Wi-Fi network service at that location.

      Wi-Fi signal stength indicator
      See this article for more information about using public Wi-Fi networks that require a subscription.

      Check the Wi-Fi network

      If you have a strong Wi-Fi signal, but still can't access the Internet, verify the Wi-Fi network you are using.

      • Ensure you are connecting to the correct Wi-Fi network, and not another nearby Wi-Fi network.
      • Check the cable connection to your Wi-Fi access point or router.
      • If you can't identify your Wi-Fi network due to other networks with similar names nearby, contact the ISP or manufacturer for assistance in naming your Wi-Fi network.

      Reset network settings

      To reset your network settings, tap Settings > General, then tap Reset > Reset Network Settings.

      When the device restarts, try to locate and join the Wi-Fi network again.

      Settings icon

      Note: This will clear your current network settings, including saved networks, Wi-Fi passwords, and VPN settings.
    • View More: Apple iPad Joining and troubleshooting Wi-Fi networks
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  • Setting up and troubleshooting Mail

  • iPad: Connecting to the Internet

    • Summary

      To connect to the Internet, use any application that accesses the Internet.

      Products Affected

      iPad

      When you use any Internet-enabled application, iPad does the following, in order, until connected:

      1. Attempt to connect using the last Wi-Fi network you used that's available.
      2. If no Wi-Fi network you've used is available, iPad shows a list of Wi-Fi networks in range. Tap a network and if necessary, enter the password to join. Networks that require a password show Lock next to them.
      3. If no Wi-Fi networks are available or if you choose not to join one, iPad connects over the cellular data network*.

      Wi-Fi

      • Wi-Fi is often faster than a cellular data network. Wi-Fi networks, however, cover limited areas. iPad can join AirPort and other Wi-Fi networks at home, at work, or at Wi-Fi hotspots around the world. When iPad is connected to a Wi-Fi network, the Wi-Fi icon Wi-Fi symbol in the status bar at the top of the screen shows the connection strength. The more bars you see, the better the connection.
      • To see all the Wi-Fi networks in range: From the Home screen, choose Settings > Wi-Fi. Tap a network to join it.
      • Many Wi-Fi networks can be used free of charge, and some require a fee. For Wi-Fi networks requiring a fee, in most cases you can open Safari to see a webpage that will allow you to sign up for service.

      For information on configuring Wi-Fi settings, see the Wi-Fi section of the iPad User's Guide.

      Cellular data networks*

      • Cellular data networks allow Internet connectivity over the cellular network. Check your carrier's network coverage in your area for availability.
      • You can tell that iPad is connected to the Internet over a cellular data network if you see 3G symbol, Edge symbol, or Cellular symbol in the status bar at the top of the screen.
      • If you're outside your carrier's network, you may be able to use a cellular data network from another carrier. Roaming charges may apply.

      Additional Information

      * Cellular data requires iPad Wi-Fi + 3G and an activated cellular data plan.
    • View More: Apple iPad: Connecting to the Internet
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  • Troubleshoot a Wi-Fi® connection on a BlackBerry® PlayBook

    • To troubleshoot a Wi-Fi® connection on a BlackBerry® PlayBook™ tablet, please try the following actions:

      • On the status bar, tap the Wi-Fi indicator and verify that the switch is set to On

      • The connection might have timed out. Try connecting again

      • The minimum Wi-Fi password length allowed on the BlackBerry PlayBook is 8 characters. Anything number less then 8 will prevent the connect button from being active

      • The BlackBerry PlayBook™ might be too far away from the wireless access point or wireless router to connect. Move the BlackBerry PlayBook closer and try connecting again

      • Verify that the BlackBerry PlayBook is in a Wi-Fi coverage area. If connecting to a home network, see if other wireless devices are able to connect. If connecting to an enterprise Wi-Fi network or a hotspot, contact the enterprise network administrator or an employee at the hotspot

      • Verify that the time on the BlackBerry PlayBook is synchronised with the network time. If the times are different, it could prevent the BlackBerry PlayBook from connecting (for example, if connecting to the network requires a certificate to be installed on the BlackBerry PlayBook and the certificate has an expiry date)

      • If the Wi-Fi network doesn't appear in the list of available networks, the network might be hidden. If the network name is known, try connecting to it manually

      • Verify that the options for the Wi-Fi network are correct. To find out what options to use, for a home network, refer to the information that came with the home wireless router; for an enterprise Wi-Fi network, contact the enterprise network administrator; for a public hotspot, refer to any information provided for the hotspot or contact an employee at the hotspot who might have details about how to connect

      • If the Wi-Fi network was manually switched and does not work, try manually switching to another Wi-Fi network

      • When using the Push Button Setup method, verify that the access point uses Wi-Fi Protected Setup™, and that it has been set to send its profile. Verify that another device is not also attempting to connect at the same time, and that not more than one access point within range is in this mode. For more information, see the information that came with the wireless router

      • The wireless router may need to be reset. Refer to the user manual for the wireless router. If connecting to an enterprise Wi-Fi network or a hotspot, contact the enterprise network administrator or an employee at the hotspot

      • If using PEAP, EAP-TLS, EAP-FAST or EAP-TTLS to connect to a Wi-Fi network, verify that the root certificate has been installed for the certificate authority server that created the certificate for the authentication server. The certificate must be transferred to the BlackBerry PlayBook before it can connect to the network. For more information, contact the network administrator.

      • If using EAP-TLS to connect to a Wi-Fi network, verify that the authentication certificate has been added to the BlackBerry PlayBook. The certificate must be transferred to the BlackBerry PlayBook before it can connect to the network. For more information, contact the network administrator

      • If any kind of MAC filtering/whitelisting is enabled on the Wi-Fi network, ensure that PlayBook MAC address has been added to the whitelist. MAC address can be obtained from: Options -> About -> Network Information

      • If using a hotspot that requires username and password or credit card information to provide Internet access, go toKB26582
      Please see the Additional Information section for more advanced troubleshooting steps.
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      • BlackBerry® PlayBook™
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      If problems occur when connecting the BlackBerry PlayBook to a Wi-Fi network for the first time, there are some details that can be accessed on the BlackBerry PlayBook that will help BlackBerry Technical Support diagnose the issue. Additionally, typical networking tools to troubleshoot most forms of network connectivity issues are also available. These tools and their locations will be expanded upon below.

      Accessing the tools
      During the initial setup, if there is a problem connecting to a Wi-Fi network, click the Settings icon  in the bottom left of the screen to access the diagnostic tools.

      Once in this menu, click the drop-down list on the right half of the screen. A list of diagnostic options is available as shown in the image below:

      After initial setup these options can be accessed using the following steps:

      1. Click the Settings icon in the top right corner of the home screen.
      2. Select Wi-Fi from the navigational menu that appears on the left pane.
      3. In the bottom left corner of the right pane select the Wi-Fi signal icon with a question mark on it as show in the image below:

      Note: A longer list of tools will be displayed in this drop-down list, after the initial set up as shown in the image below.

      All of these tools are explained in more detail below.

      Wi-Fi Troubleshooting Tools

      Wi-Fi Information - This tool includes detailed information about a Wi-Fi connection such as SSID, Channel etc. If there is a failure related to associating with a Wi-Fi hotspot it will be shown in theFailure Reason section of this tool.

      Note: The Failure Reason field is only available if you access this drop down option outside of the initial setup. For issues during the initial setup refer to the Logs tool.

      Logs - This tool provides the ability to see any logging related to associating with a Wi-Fi connection. Touching one of the lines will display the entire error message. This information can help a system administrator determine cause of failure when attempting to connect a BlackBerry PlayBook to a corporate network.  It can also help any Wi-Fi service provider determine cause of failure from a home network or a public hotspot.

      Network Troubleshooting Tools

      Internet Connection - This is not a tool that can be used to perform any action or review, but provides information related to the network connection including the IP address assigned to the BlackBerry PlayBook, subnet, gateway and DNS servers.

      Ping - In the initial setup this tool will allow the BlackBerry PlayBook to ping a host or IP address to determine response time. When this tool is accessed from the Settings > Wi-Fi option, additional pre-configured Ping options are displayed such as Ping Type, which provides a drop-down list of options namely IP Address or Name (a specific address or IP), Wi-Fi Gateway, (the network gateway) or Self(the BlackBerry PlayBook IP address).

      Traceroute - Enter a destination IP address or domain name address to determine the number of router hops a request would take to reach the destination address.

      DNS Lookup - In order to use this tool, type in the Primary or Secondary DNS address in the Serverfield. After doing this, enter any domain name in the 'Host' field and then click Send to confirm that the BlackBerry PlayBook can resolve the domain name to an IP address.
    • View More: Blackberry Troubleshoot a Wi-Fi® connection on a BlackBerry® PlayBook
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  • Blackberry Playbook - Connect to a Wi-Fi network

    • Connect to a Wi-Fi network

      Watch the video

      Your BlackBerry® PlayBook™ tablet can connect to the Internet using Wi-Fi®. Public Wi-Fi networks are available in many public places, such as libraries, airports, hotels, coffee shops and so on. When you connect to a Wi-Fi network, your tablet saves the network and connects to it automatically the next time you're within range.
      1. On the Status bar, tap  > Wi-Fi.
      2. Tap the network you want to connect to. To only see networks that don't require a password, in theNetworks drop-down list, select Open Networks.
      3. If necessary, type the network password.
      4. Tap Connect.

      Connect using aWi-Fi Protected Setup™ button

      Tap  > Wi-Fi >Use WPS > Press WPS Button on Router. On your Wi-Fi router, press the button. On your tablet, tap Start.

      Connect using aWi-Fi Protected Setup PIN code

      Tap  > Wi-Fi >Use WPS > Enter PIN into Router > Start. On the administration screen for your Wi-Fi router, type the PIN displayed.

      Connect manually

      If you want to connect to a hidden Wi-Fi network or save the settings for a network that's not currently available, you can connect manually.

      Tap  > Wi-Fi > Connect Manually. Type the name of the network. If the network is hidden, select Hidden SSID. Select the security type and specify any additional information. TapConnect to connect now or tap Save to save without connecting.
    • View More: Blackberry Blackberry Playbook - Connect to a Wi-Fi network
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  • Blackberry Playbook - Change, delete or reorder saved Wi-Fi networks

    • Your BlackBerry® PlayBook™ tablet remembers the Wi-Fi® networks you connect to and automatically connects whenever you're in range. If multiple networks are available, your tablet connects to the one closest to the top of your list of saved networks.
      1.  On the status bar, tap  > Wi-Fi.
      2.  In the drop-down list, tap Saved Networks.
        • To change options for a saved network, tap the network.
        • To move a saved network up or down in the list, touch and hold the network. Drag it to where you want it.
        • To delete a saved network, tap . Beside the network, tap .
        • To stop your tablet from automatically connecting to a saved network, tap the network. Clear the Enable Profile check box. Tap Save.
    • View More: Blackberry Blackberry Playbook - Change, delete or reorder saved Wi-Fi networks
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  • Blackberry Playbook - Wi-Fi network options

    • For most Wi-Fi® networks, you won't need to change the network options. If you're having trouble connecting or if you need to connect manually, you can set the network options yourself.

      The options available depend on the type of network you're connecting to. To find out what settings to use, if you're connecting to a home network, see the information that came with your Wi-Fi router; if you're connecting to an enterprise Wi-Fi network, talk to your administrator; if you're connecting to a hotspot, see the information provided about the hotspot or talk to an employee at the hotspot who might have details about how to connect.

      Option

      Description

      Name

      Enter the name that you want to see in your list of saved Wi-Fi networks.

      SSID

      If the Wi-Fi network is hidden, type the SSID (the name the network uses to identify itself). Your BlackBerry® PlayBook™ tablet uses this name to find the network.

      Hidden SSID

      If the Wi-Fi network is hidden, select this check box. Hidden networks don't appear in the list of available networks.

      Security Type

      Set the security type that the Wi-Fi network uses.

      Security Sub Type

      If you're connecting to an enterprise Wi-Fi network, set the security subtype that the Wi-Fi network uses.

      VPN Profiles

      To use a VPN Profile when connecting to this network, select the profile you want to use. For more information, see the Security section of the help.

      Automatically Obtain IP Address

      Clear this check box if you need to manually specify an IP address for your tablet. When you clear this check box, additional options appear. To find out what information to enter, talk to your administrator.

      Enable IPv6

      Set whether the network uses the IPv6 protocol.

      Use HTTP Proxy

      Select this check box if you want to connect to a proxy server. When you select this check box, additional options appear. To find out what options to use, see the information provided for the proxy server.

      Allow inter-access point handover

      If the network spans multiple access points, set whether your tablet should remain connected when you move from one access point to another.

      CA Certificate

      If necessary, set the root certificate that your tablet should use to verify that it's connecting to the correct Wi-Fi network. If the network requires a certificate, you need to transfer it to your tablet before you can connect. For more information, talk to your administrator.

      Client Certificate

      If necessary, set the authentication certificate that your tablet should use to connect to the Wi-Fi network. If the network requires a certificate, you need to transfer it to your tablet before you can connect. For more information, talk to your administrator.
    • View More: Blackberry Blackberry Playbook - Wi-Fi network options
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  • Blackberry Playbook - I can't connect to a Wi-Fi network

    • Try one of the following actions:

      • On the status bar, tap  and verify that the switch is set to On.
      • The connection might have timed out. Try connecting again.
      • Your BlackBerry® PlayBook™ tablet might be too far away from the wireless access point or wireless router to connect. Move your tablet closer and try connecting again.
      • Verify that you're in a Wi-Fi® coverage area. If you're connecting to a home network, see if other wireless devices are able to connect. If you're connecting to an enterprise Wi-Fi network or a hotspot, talk to your administrator or an employee at the hotspot.
      • Verify that the time on your tablet is synchronised with the network time. If the times are different, it could prevent your tablet from connecting (for example, if connecting to the network requires you to have a certificate on your tablet and the certificate has an expiration date).
      • If the Wi-Fi network doesn't appear in the list of available networks, the network might be hidden. If you know the network name, try connecting to it manually.
      • Verify that the options for the Wi-Fi network are correct. To find out what options to use, for a home network, refer to the information that came with your router; for an enterprise Wi-Fi network, talk to your administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect.
      • If you switched Wi-Fi networks manually, try switching to another Wi-Fi network.
      • If you are using the Push Button Setup method, verify that the access point uses Wi-Fi Protected Setup™ and that it has been set to send its profile. Verify that another device is not also attempting to connect at the same time, and that not more than one access point within range is in this mode. For more information, see the information that came with your router.
      • If you use PEAP, EAP-TLS, EAP-FAST or EAP-TTLS to connect to a Wi-Fi network, verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server. The certificate must be transferred to your tablet before you can connect to the network. For more information, talk to your administrator.
      • If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your tablet. The certificate must be transferred to your tablet before you can connect to the network. For more information, talk to your administrator.
      • To view details about your tablet and the network you're connected to that might help with advanced troubleshooting, on the status bar, tap  > Wi-Fi. In the lower-left corner, tap .
    • View More: Blackberry Blackberry Playbook - I can't connect to a Wi-Fi network
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  • Blackberry Playbook - Share files between your computer and tablet using Wi-Fi

    • Want an easy way to connect your BlackBerry® PlayBook™ tablet for easy file sharing? By using the file-sharing option with Wi-Fi®, you can drag and drop documents, pictures, videos, music and other files from your computer to your tablet. If you set a password to help protect your files, you are prompted to enter it before you can move files between your tablet and your computer.
      1.  On your tablet, tap  > Storage and Sharing.
      2. Set the Wi-Fi Sharing switch to On.
      3. To set a password to help protect your files, tap Password.
      4. On your tablet, tap  - About.
      5. In the drop-down list, tap Network and make a note of the USB IPv4 address for your tablet.
      6.  Do one of the following:
        • If your computer uses a Windows® operating system, click Start > Run. Type your tablet IP address in the following format: \\xx.xxx.xxx.xxx.
        • If your computer uses a Mac operating system, select Go > Connect to Server. Type your tablet IP address in the following format: smb://xx.xxx.xxx.xxx.
      7. Drag a file from a location on your computer to a folder on your tablet.
    • View More: Blackberry Blackberry Playbook - Share files between your computer and tablet using Wi-Fi
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  • Blackberry Playbook - Browsing the web

    • Browsing the web

      Watch the video

      When you browse to a webpage using your BlackBerry® PlayBook™ tablet, you might have the option of viewing either the mobile or the regular version of the webpage. Choose the regular view to take advantage of your tablet's full screen.

      Search for or go to a webpage

      In the address bar, type search terms or a web address. Tap Go.

      Reload a webpage

      In the address bar, tap the Reload icon.

      Open a new tab for a webpage

      Swipe down from the top frame. Tap the New Tab icon.

      Switch between tabs

      Swipe down from the top frame. Tap a thumbnail.

      Save an image from a webpage

      Touch and hold an image. Tap Save Image.

      View your browsing history

      Tap the Browser History icon.

      Zoom

      Slide your fingers together or apart to zoom in or zoom out. Double-tap to zoom in to an image or a column of text.

      Open a file that you downloaded

      Swipe down from the top frame. Tap the Downloads icon.

      Hide the navigation bar

      On the navigation bar, tap the Hide Navigation Bar icon.

      Show the navigation bar

      Swipe down from the top frame. Tap the Show Navigation Bar icon.
    • View More: Blackberry Blackberry Playbook - Browsing the web
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  • Acer Iconia Tab A500 - Connecting to a Wireless LAN

  • Asus UK Twitter Page

  • Samsung UK Twitter Page

  • Blackberry Twitter Page

  • Blackberry Blog

    • About

      Welcome to Inside BlackBerry® Help Blog, Research In Motion’s BlackBerry smartphone support blog and the newest edition to the Inside BlackBerry blog family!

      You’ve probably seen us (or our work) around in spaces such as the BlackBerry Support Community Forums, @BlackBerryHelp on Twitter, and the Official BlackBerry® Channel on YouTube™. We’ve loved being engaged with the community through these channels (and will continue to do so!) and hope we have helped many of you out along way.

      Through this support blog we feel we can add a little extra to the community by sharing knowledge and tips… before you even have to ask!

      What this blog is about

      We’ve assembled some of our best technical support experts to provide tips and tricks, go in depth on features and show you how it all works.

      But we know this blog isn’t just about us and our perspectives – it’s about YOU and what you need to know to get the most out of your BlackBerry smartphone. Be sure to join in the conversation and get connected with the great information being shared online!

      What this blog isn’t about

      We’re excited to continue to contribute to the conversation, but that said, this isn’t the place to discuss topics like unreleased products, financial and forward-looking statements, service outages or carrier matters. Besides, these are matters where our topic experts aren’t, well, the experts.

      Let us know what’s working and what’s not. See our Comments Policy, and you can also suggest a topicyou’d like to see discussed.
    • View More: Blackberry Blackberry Blog
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  • Motorola Facebook Page

  • Asus UK Facebook Page

    • Welcome to the Official ASUS Facebook page. Stay up to date with the latest news and announcements surrounding ASUS and its products. As always, we’d love to hear from you, so feel free to leave a message on our wall.
    • View More: Asus Asus UK Facebook Page
    •  
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  • Samsung UK Facebook Page

    • To assist our customer support team, please have your model number, serial number and date of purchase ready when calling.


      UNITED KINGDOM
      Samsung mobile: 0845 MSAMSUNG (67267864)
      Monday - Saturday: 9am - 6pm
      Sunday: CLOSED

      All other Samsung products: 0330 SAMSUNG (7267864)
      Monday - Saturday: 9am - 6pm
      Sunday: CLOSED

      Samsung memory cards: 00 800 8010 8011
      Monday - Friday: 8am - 4pm
      Saturday - Sunday: CLOSED
    • View More: Samsung Samsung UK Facebook Page
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  • Acer Facebook Page

  • Blackberry Facebook Page

    • Research In Motion (the makers of BlackBerry) is a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market.
    • View More: Blackberry Blackberry Facebook Page
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  • Motorola Customer Support telephone number

  • Asus Hotline Telephone Number

    • Hotline Information

      LocationPhone NumberOpen Hour
      AsiaAustralia1300-2787-88 09:00-18:00 Mon. ~ Fri.
      New Zealand0800-278-788 09:00-18:00 Mon. ~ Fri.
      Japan0800-123-2787(free)09:00~18:00 Mon.~ Fri. ; 9:00~17:00 Sat.
      047-390-5630 (charge)09:00~18:00 Mon.~ Fri. ; 9:00~17:00 Sat.
      Korea+82-2-1566-686809:30-17:00 Mon. ~ Fri.
      Thailand+66-2-401-171709:00-18:00 Mon. ~ Fri.
      001-800-852-5201
      Singapore+65 6622176611:00-19:00 Mon. ~ Fri.
      +65-6720-3835(Check Repair Detail Status Only)11:00-19:00 Mon. ~ Fri. ; 11:00-13:00 Sat.
      Malaysia+60-3-6279-507710:00-19:00 Mon. ~ Fri.
      PhilippineToll Free:18001441057309:00-17:00 Mon. ~ Fri.
      Local No:+632 636 8504
      India1800-2090-36509:00-18:00 Mon.~ Sat.
      India(WL/NW)
      Indonesia+6221 612 282509:30-17:00 Mon. ~ Fri.
      Vietnam1900 55 55 8108:00-17:30 Mon.~ Sat. / break time: 12:00 ~ 13:30
      Taiwanclick here
      Chinaclick here
      Hong Kong852-35824770 10:00-19:00 Mon.~ Sat.
      Middle East + AfricaSaudi Arabia800-121-278709:00-18:00 Sat. ~ Wed.
      UAE+971-4-2958941  09:00-18:00 Sun. ~ Thu.
      Turkey+90-216-524-300009:00-18:00 Mon. ~ Fri.
      South Africa 0861 27877208:00-17:00 Mon. ~ Fri.
      Balkan CountriesRomania0040-213310067
      0040-213310068
      0040-213310069      		09:30-18:00 Mon. ~ Fri.
      Bosnia Herzegovina00387-3377316309:00-17:00 Mon. ~ Fri.
      Bulgaria00359-7001441109:30-18:30 Mon. ~ Fri.
      Croatia00385-1640111109:00-17:00 Mon. ~ Fri.
      Estonia00372-667179609:00-18:00 Mon. ~ Fri.
      Latvia3716740883809:00-18:00 Mon. ~ Fri.
      Lithuania-Kaunas00370-3732900009:00-18:00 Mon. ~ Fri. (Sat 10:00-15:00 only reception)
      Lithuania-Vilnius00370-52210116009:00-18:00 Mon. ~ Fri.
      Montenegro00382-2060825109:00-17:00 Mon. ~ Fri.
      Serbia00381-11207067709:00-17:00 Mon. ~ Fri.
      Slovenia00368-59045400
      00368-59045401      		08:00-16:00 Mon. ~ Fri.
      EuropeCyprus800 9536309:00 - 13:00 ; 14:00 - 18:00 Mon. ~ Fri.
      France0033-17094940009:00-18:00 Mon. ~ Fri.
      Germany0049-180501092009:00-18:00 Mon. ~ Fri.
      0049-1805010923 (component support)10:00-17:00 Mon. ~ Fri.
      0049-2102959911 (Fax)09:00-18:00 Mon. ~ Fri.
      Hungary0036-1505456109:00-17:30 Mon. ~ Fri.
      Italy199 400 089 (Asus Italia)
      0039-0800122791 (Asus Telecom)
      0039-022023101 (Asus Commerciale)
      0039-09416785411 (Asus Point)
      0039-09416785511 (Asus Retail)      		09:00 - 13:00 ; 14:00 - 18:00 Mon. ~ Fri.
      Greece00800 4414204409:00 - 13:00 ; 14:00 - 18:00 Mon. ~ Fri.
      Austria0043-82024051309:00-18:00 Mon. ~ Fri.
      Netherlands / Luxembourg 0031-591-57029009:00-17:00 Mon. ~ Fri.
      Belgium0032-7815023109:00-17:00 Mon. ~ Fri.
      Norway0047-2316-268209:00-17:00 Mon. ~ Fri.
      Sweden0046-85876940709:00-17:00 Mon. ~ Fri.
      Finland00358-96937969010:00-18:00 Mon. ~ Fri.
      Denmark0045-3832294309:00-17:00 Mon. ~ Fri.
      Poland0048-22571804008:30-17:30 Mon. ~ Fri.
      Spain0034-90288968809:00-18:00 Mon. ~ Fri.
      Portugal00351-70750031009:00-18:30 Mon. ~ Fri.
      Slovak Republic00421-23216262108:00-17:00 Mon. ~ Fri.
      Czech Republic00420-59676688808:00-17:00 Mon. ~ Fri.
      Switzerland-German0041-84811101009:00-18:00 Mon. ~ Fri.
      Switzerland-French0041-84811101409:00-18:00 Mon. ~ Fri.
      Switzerland-Italian0041-84811101209:00-18:00 Mon. ~ Fri.
      United Kingdom0044-870120834009:00-17:00 Mon. ~ Fri.
      UK(Ireland)0035-3189071991809:00-17:00 Mon. ~ Fri.
      Russia008-800-100-ASUS09:00-18:00 Mon. ~ Fri.(except Nat.Hol.)
      Ukraine0038-044-545772709:00-18:00 Mon. ~ Fri.(except Nat.Hol.)
      AmericaCanadaclick here
      USA


    • View More: Asus Asus Hotline Telephone Number
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  • Samsung Contact Telephone Number

    • To assist our customer support team, please have your model number, serial number and date of purchase ready when calling.


      UNITED KINGDOM
      Samsung mobile: 0845 MSAMSUNG (67267864)
      Monday - Saturday: 9am - 6pm
      Sunday: CLOSED

      All other Samsung products: 0330 SAMSUNG (7267864)
      Monday - Saturday: 9am - 6pm
      Sunday: CLOSED

      Samsung memory cards: 00 800 8010 8011
      Monday - Friday: 8am - 4pm
      Saturday - Sunday: CLOSED
    • View More: Samsung Samsung Contact Telephone Number
    •  
    •  

  • Acer Support Telephone Number

    • Service and Support

      To report a fault with your Acer product, please use the following numbers:
      Opening hours: Monday - Friday; 9.00am - 6.00pm (excl. Bank Holidays).

      If calling from UK :
       •  0871 760 1000*
      If calling from Southern Ireland :
       •  0818 202 210
      If you require assistance with a server product. Please Call
       •  0871 760 1006*

      If you need technical support please access our online support section. 

      Calls may be recorded for training purposes. Please have your Acer product serial number or current Case reference number (ending with letter "n") to ensure calls are dealt with efficiently.
      * Calls Cost 10p per minute from BT Landline. Calls from mobiles and other networks may cost more.

      Technical Support

      For Technical Support, or for customers with products outside of the warranty period, please call
      0906 706 8000 (Mon-Fri 8.30am - 6pm)
      Calls to this line are charged at 50 pence per minute. Calls from a mobile may vary.
      Please note that all Acer products purchased from PC World, Dixons or Curry's are supported via the store from which the product was purchased.

      Repair Centre:
      Infoteam International Services (Acer repairs)
      Unit M Eagle Road
      Plympton Devon
      UK PL7 5JY

      Authorised Service Centres:
      Malta Klikk Computer Store
      B´kara By Pass B´kara (near Mater Dei Hospital)

      Isle of Man Waltons Digital World
      The Milesone Peel Road Isle of Man IM1 5ED

      As an alternative: The product registration number. This number will be enough to identify you and your product. To get this number, click here
    • View More: Acer Acer Support Telephone Number
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  • Apple Support Contact Details

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