Looking for help with your Internet connection?
Find FAQ's, Forum Posts, Video Tutorials and much more from BT, TalkTalk, Sky, O2, Virgin, Orange and Plusnet.
Start by selecting your problem area from below
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How do I set up my wireless network?
Before you can set up wireless, you must ensure that your router is working with a wired connection. If you haven't done this yet, please ensure that the Ethernet cable is connected from your router to your computer and follow the instructions at: How do I set up my router?
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I can't connect or my connection keeps dropping
If you have no Sky Broadband connection, or if your Sky Broadband connection is intermittent and keeps disconnecting and then reconnecting, there could be a number of reasons for this. To fix the problem, select the issue you are experiencing from the options below.
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How can I improve my broadband speed?
So we can give you the best advice on how to fix the problem, tell us how you're connecting. Click on the picture or wording which best describes your connection.