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  • What is my wireless network name and wireless password?

    • If you have forgotten your wireless name or password, there are a couple of ways you can find it.


      Check your sticker

      Most routers have a sticker on it showing the details you need.

      On the sticker, your wireless network name could be called:

      • Wireless network name
      • SSID
      • WLAN
      • WLAN SSID


      Your wireless password could be called:

      • Wireless password
      • WPA
      • WEP


      Note: If you have changed your network name/password manually it will be different to your sticker


      Check your router

      If you do not have a sticker on your router, or you have changed it yourself, you can check the settings on your router. Simply select your router and follow the wireless setup guide to reset the password.


      Note: If you have changed your login details to access your router settings and do not know them, you will need to hard reset your router and re-enter the settings.

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  • I need help connecting using wireless

  • Wireless - safety and security

    • You might wonder what's to stop other people tuning into your wireless network. After all, your personal data is being sent on radio waves in the same way as a radio station sends a signal.

      The answer is that your Hub has an in-built security system that scrambles the signal it sends. It does this with an encryption code, so the signal doesn't make any sense to other computers. We then give you a unique code - called a wireless key - to enter into your computer. This means you're the only one who can pick up your Hub's signal. This keeps your data safe at all times.

      What do WEP and WPA mean?

      Your BT Home Hub can use one of two security levels:

      • WEP (Wired Equivalent Privacy) – Strong. Used by most computers and wireless routers.
      • WPA (Wi-Fi Protected Access) – Extra Strong. Used by new computers and the BT Home Hub 2.0.

      We recommend using WPA as it's the most secure way of protecting your network. All BT Home Hubs can use WPA, but remember that your computer (and everything else you're connecting to your Hub wirelessly) has to be able to use it too.

      How do I change from WEP to WPA on a wireless connection to my BT Home Hub? How do I change from WEP to WPA on a wireless connection to my BT Home Hub? 
      How can I ensure that my wireless connection is secure? How can I ensure that my wireless connection is secure? 

      Use the link below for information on how to change the WEP key for a wireless connection to your BT Home Hub when using the following:

      • Windows 7
      • Windows Vista
      • Windows XP Zero Configuration Service
      • BT Wireless Connection manager
      • Apple Mac OS-X
      • BT HTC S620

      How do I change the WEP key for a wireless connection to my BT Home Hub? How do I change the WEP key for a wireless connection to my BT Home Hub?

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  • Set up a wireless connection

    • To set up a wireless connection with Sky Broadband you will need the Sky wireless router and a wireless-enabled computer. If you want to set up a connection using wires, please read our instructions on 
      how to set up a wired connection with Sky Broadband

      Your SSID (a unique identifier for your wireless network) and Network Key (a password which keeps your wireless connection secure) are printed on a label on your router.


      First you will need to unpack and start up your Sky Broadband Wireless router. You can find help and advice on doing this in our Setting up your Sky Broadband router guide.


      Don't forget to check your Sky Broadband activation date - you will not be able to set up your wireless connection if your Sky Broadband has not been activated yet. You should have received this in a letter from Sky or you can check online.


      Once you have set up your router, watch the relevant instructional video or follow the step-by-step guide below. Please note that the router in the videos may be different from your router at home, but the principle of connecting to the internet is exactly the same.

      Wireless Network logoSTEP 1

      Firstly, ensure you can see a wireless symbol on your computer similar to one of the examples in the picture.


      If you can't see a symbol like this, or you know that your computer is not wireless-enabled, you can buy an adaptor from Sky Customer Services. See our Contact Us page to find out how to get in touch.

      STEP 2

      You'll need your SSID and Network Key codes. These ensure that only you can access your internet connection. They are printed on the bottom of your Sky wireless router.

      STEP 3

      Different versions of Windows may have slightly different ways of accessing your wireless network settings. There may be a sticker telling you which operating system you're using, but if you're not sure, use the Start key or menu button, select Run, type'winver' in the text field and select OK

      A pop-up window will display information about your operating system, including the version of Windows you are using. If you are using Linux, Mac OSX or another operating system, you should find that while the menus and buttons may have different names, the process is similar.

      STEP 4

      Right-click the wireless network icon. The exact icon may vary, depending on your brand of computer, but this will commonly feature the connectivity bars, as shown in our examples from Windows XP and Vista and may appear in the lower right corner of your screen.

      STEP 5
      You need to see a list of the wireless networks that are in range of your computer, so look for an option that will give you this. If you're using Windows XP, for example, select View Available Wireless NetworksIf you're using Windows Vista, choose Connect to a Network. Other operating systems may have different wording.
      STEP 6

      When the Wireless Network Connection window appears, select the connection labelled with your Sky SSID and choose Connect. The SSID will appear as written on the bottom of your router and on the 'Keep me handy' card.


      If you don't see your network at first, try refreshing network list. The list of available networks looks similar in Windows XP (top image) and Windows Vista (bottom image).

      STEP 7

      Enter your network key when prompted. It's case sensitive and doesn’t contain any numbers, so there are no zeros, only Os.

      STEP 8
      Once you've followed these steps, you should be able to connect to the internet wirelessly. If the yellow ethernet cable is still connected to your computer, remove it. You'll notice that the ethernet lights on your router will go out when you do this. Wait a minute to give your wireless connection time to connect, then open your web browser and start enjoying the web without wires. 

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  • Set up a Netgear Wireless Network Adaptor purchased from Sky

    • Insert the install CD supplied with your Netgear Wireless Network Adaptor and follow the instructions on screen. Don't plug the adapter into your computer until you're prompted to do so by the instructions.


      During installation you will be asked to select your wireless network (SSID) from a list of options and enter your Network Key (the password that keeps your wireless connection secure). These are both printed on a label on the Sky wireless router.


      Your SSID and Network Key will be unique to your Sky Broadband router and use the format:


      SSID – SKY12345. 
      Network Key – ABCDEFGH

    • View More: Sky Set up a Netgear Wireless Network Adaptor purchased from Sky
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  • Have you tried a different wireless channel?

    • Using the same wireless channel as your neighbours can slow your connection or cause it to drop. Try changing the channel your router uses to fix this problem.

      How to change the channel of your router

      1. First connect your computer to your Sky wireless router using the yellow Ethernet cable.
      2. Open your web browser, type in the address bar and press Enter.
      3. In the login box, enter the username admin and the password sky.
      4. Select Wireless Settings from the menu.
      5. You'll see a list of numbers in the Channel drop-down menu. Change it to a different channel number. The recommended channels are 1, 6 or 11.
      6. Click Apply when you've chosen one.
      7. Try each of the three numbers to see which gives you the best signal. The best option for you will depend on which channels your neighbours are using.

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  • What is a home network?

    • When two or more computers are connected, they become a network. If you connect them at home, they're known as a home network. And you can add games consoles, media centres and storage equipment.


      When you connect your computers, you can do more with them:


      • Share a single internet connection.


      • Share printers.


      • Work on one computer and save the files to another. This is a simple way to back up your files – if one computer goes wrong, you have a copy of all your work on another.


      • Share photos, music and video.


      • Share games for multiplayer challenges.


      How do I set up a home network?

      With O2 Home Broadband, it's easy to set up a home network. You don't need any special computer skills.


      Make sure that all your computers or other equipment can connect to a network. They need to have an Ethernet socket or a wireless connection. You'll find your Ethernet socket at the back of your computer. (It looks like a phone socket, but a bit bigger.) Most newer PCs and consoles have wireless as standard. Just look at the specification. If you're not sure, there's probably a section on 'networking' in the manual.


      Connect your equipment. You should be able to do this using your O2 Home Broadband setup CD. Pop the CD into each computer in turn and follow the on-screen instructions. If your O2 Home Broadband is already working, you'll have to choose the option  Add an extra computer to my O2 Home Broadband connection.


      Your O2 Home Broadband setup CD won't work on consoles or other devices. If you can't find the instructions in your manual, call the O2 Techies. They'll help you add them to your network.

    • View More: O2 What is a home network?
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  • What’s the difference between a wireless network and a wired one?

  • How far will my wireless signal reach?

  • Why doesn’t my wireless speed ever reach 54Mb?



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