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There are a number of ways to pay your BT bill. You can set up a Monthly Payment Plan (where you pay a set amount each month) or a Whole Bill Direct Debit (where you pay your whole bill automatically when it is due). Alternatively you can pay by credit or debit card online, over the telephone, bank transfer, cheque or cash.

It's worth noting that your bill will show that we charge in advance for our services. Your first bill will also include charges for any calls you have made in the first few days of having the service.

Pay online

See your latest bill and pay it online by credit or debit card now at My BT.

We accept Maestro (Switch), Solo, Visa Delta, Visa Electron, Visa and Mastercard.

Monthly Payment Plan

Spread the cost of your bills over the year by paying a set amount each month by Direct Debit on the day you choose. Monthly Payment Plan is subject to status. To set up a Monthly Payment Plan, visit www.bt.com/payments or call our automated telephone service on 0800 44 33 11. You will need your bank account details.

Whole Bill Direct Debit

Automatically pay the whole of each bill when it is due by Direct Debit. We give the date on your bill when we'll collect payment (normally 10 days after the bill date). To set up a Whole Bill Direct Debit, visit www.bt.com/payments or call our automated telephone service on 0800 44 33 11. You will need your bank account details.

Over the telephone

Pay your bill with your credit or debit card by calling our automated telephone service on 0800 44 33 11.

Bank transfer

You may be able to pay your bill through a simple bank transfer from your current account, over the phone or online. We don't charge for this facility, but you should check with your bank or building society concerning any charges or terms and conditions that might apply. You will need to quote our bank account number (00375853) and sort code (20-00-00). You may also be asked for a reference number - please use your BT account number (shown at the top of your bill, for example EA12345678).

Cheque

Make your cheque payable to BT Payment Services Ltd; cross it A/C payee only and write your account number on the back. Send the cheque and completed payment slip to Telephone Payment Centre, Durham, DH98 1BT (or use the envelope provided). We don't accept post-dated cheques. Don't send cash by post.

Cash

Use your BT Payment Card to pay your bill in full or make payments towards it, providing you pay the full balance by the date stated. You can pay at PayPoints in supermarkets, newsagents, stores or petrol stations displaying the yellow PayPoint sign. Alternatively, please take your bill and barcoded payment slip to any PayPoint outlet. Please retain your receipts.

Late payment charges

Please pay your bill promptly as failure to do so could lead to a late payment charge of £7.50. Switching to Monthly Payment Plan or Whole Bill Direct Debit means there's no risk of getting a late payment charge.

There is no need to call us to let us know you have paid your bill.

When you change your telephone calling plan, calling feature, a broadband or BT Vision package (like changing from a Silver Value Pack to a Gold Value Pack) you may get a bill that's confusing or looks like you've been charged twice.

Don't worry, you won't be charged twice. But because BT charges in advance for our services, you'll see charges for both your old and new services on the bill - even though your old service has been cancelled. You'll be refunded what you paid in advance for your old service on the same bill that shows the advance charges for your new service.

• View an example of how charges on your bill are shown after changing a calling plan or feature

This can also happen when BT renames or reprices our products and services. When name changes occur, it is common to see that you've been refunded for the old product name and then charged the same price for the new product name.

There may be other reasons why you think you have been charged twice, please use the links below for further information:

• Charged for free Caller Display or BT Privacy
• Charged for equipment you no longer have
• I've recently taken up Line Rental Saver
• I've checked all of the above, and still think I've been charged twice 

Example of a bill after a package or plan has been changed

Mr. Smith is on the Unlimited Evening and Weekend Plan and is charged in advance for his service. This is shown on the bill he gets every three months.
Mr. Smith's bill is issued on 1st May and will show the standard advance charges from 1st May to the 31st July, as shown below.

On the May 23rd Mr. Smith calls BT to change from the Unlimited Evening and Weekend Plan to the Unlimited Anytime Plan. Because he's already been charged for the Unlimited Evening and Weekend Plan on the bill from the 1st May, the changes he's made will be shown on his next bill.

When Mr. Smith's next bill is produced on 1st August, he can see the changes to his rental charges. You can see from the highlighted area on the bill pictured below that Mr. Smith has been refunded the charges he's paid in advance for his old Unlimited Evening and Weekend Plan.

This refund is from the time Mr. Smith changed the package (23rd May) until the end of the previous billing period (31st July). The refunded amount shows as -£35.63.

On the same bill, Mr. Smith is charged for that same period of time for his new Unlimited Anytime Plan - highlighted below.

Mr. Smith is also charged the standard advance charges for his new Unlimited Anytime Plan for the period of the new bill (1st August to the 31st October) - shown below the highlighted area in the picture above.

Note: charges used in the above images are for demonstration purposes only and do not reflect actual prices.

Charged for free Caller Display or BT Privacy

The Caller Display service is only free as part of BT Privacy, if you make two chargeable calls each month. Click on the link below for more information:

 BT Privacy

Charged for equipment you no longer have

If you're being charged for equipment (such as a rented phone or bell), which you no longer have, please contact us using the link below.

 Contact Us

Line Rental Saver

If you've taken up the Line Rental Saver Offer, your next bill will be adjusted to include the payment you have made. If you pay your bill by Monthly Payment Plan, your monthly payment may also be adjusted.

I've checked all of the above, and still think I've been charged twice

Unfortunately mistakes can sometimes happen. Where the mistake is a genuine error on our part we'll do our best to rectify the mistake quickly. If you believe you have been charged for a product or service more than once, please contact us using the link below:

 Contact Us

Register for free online billing at www.bt.com/mybt and you'll benefit from having your BT account information at your fingertips online.

Sign up to:

• View all your bills, stored online for up to 15 months
• Easily pay your bill or change your payment method
• Check your recent usage and call costs, updated daily
• Check your advanced line rental charges
• Download and print your bills if you want to
• Manage the features of your services, such as Friends & Family add-ons

Sign up at My BT now. All you need is an email address and your account number, which you’ll find at the top of your latest bill.

If you register for online billing and choose to go paper-free, we'll stop sending your bills through the post. All your bills will be online for you instead.

• We'll send you an email when your new bill is ready to view.

All you need to register at My BT is an email address and your account number, which you’ll find at the top of your latest bill.

Your first Sky bill

Your second Sky bill

To access your online bill, follow the steps below:

1. Go to My Account.
2. Enter your Email address and Password and click Log in.
3. Click Bills & payments on the left menu.
4. Click Summary.

Your online bill is much more detailed than your regular paper bill and can look complicated at a first glance. Here, you can find out how to get the information you need from your online bill, as well as some suggestions on how to choose the right Boosts and calling features to help you to save money on your bill.

Setting up online billing

To view your bills online, you must sign up to My Account and set your billing method to online billing. If you haven't already done this, please see: How do I sign up for online billing? There, you'll find step-by-step instructions on how to set up online billing.

Your online bill explained

To help make your online bill easier to understand, please see the pdf here. This expalins all the areas of the bill.

Itemised calls

Click Itemised calls on the left where you'll find details about each of the calls you've made. The details you can see are:

• Call type - for example, national, international or mobile
• Date and time the call was made
• The number that was dialled
• Destination
• Call duration
• Cost of the call (including VAT)

You can sort the list of calls according to any of these details. This makes tracking certain types of calls easier. For example, if you want to see all the calls made to a particular number, clickNumber at the top of the list and the list will be sorted numerically. Scroll through the list to find the number you want to see, and all the calls made to that number will be listed together, regardless of the date and time the call was made.

Note: The list is automatically sorted by date. If you wish to return to this view, click Date at the top.

Frequently called numbers

Click Frequently called on the left to find out which numbers you dialled most frequently. You can you use the information in this area to decide what Boosts and calling features can save you money on your monthly bills. This area can also help you to decide which numbers should be included in your Calling Circle.

Call analysis

Click Call analysis on the left for a breakdown of the types of calls that you make most frequently. You can you use the information in this area to decide what calling features can save you money on your monthly bills. The types of calls you make can help you to help decide what Boosts to choose to save money on your bills.

Manage bill method

You can choose your billing method by clicking Manage bill method on the left. You can choose online billing or paper billing. Paper billing costs £1.48 per bill printed. Select the option you want and click Confirm.

Payments

The Payment option on the left allows you to set up or change your direct debit details. You can also make a one-off card payment in this area.

Looking for an explanation of your paper bill? Please see: How do I read my TalkTalk paper bill?

On your first billing date with TalkTalk, you will be charged your first month's subscription in advance, as well as a part-month charge for any services that were active before your billing date. This is because your TalkTalk services are paid for in advance.

Boosts are also charged in advance so you may incur a part month charge for a Boost on your first bill, your first bill will also include charges for any calls you have made in the first few days of having the service.

For a more detailed explanation, read the example below.

• 5th September - A new TalkTalk customer signs up to Essentials
• 20th September - The landline service goes live.
• 5th October - The first bill will be generated. This is because the customer signed up on 5th September. Therefore all future bills will be generated on the 5th of each month. 

On 5th October, the customer will be charged their full month's subscription charge for the coming month (5th October to 5th November), as well as a part-month charge for the days between 20th September and 5th October (15 days). This is because the service was active for that period, but no payment was made to cover those days.

Here is a detailed breakdown of the part-month charge for September:

• Monthly fee for Essentials plus line rental
• divided by 30 (days in September)
• multiplied by 15 (days until the next billing date)

Therefore, the first bill will be the part month charge for September plus the full month charge for October.

There is a National Numbering Plan in the UK that is designed to be easy to understand and consistent across the country. The plan shows what numbers are used by different types of service. Depending on what TalkTalk package you have bought, the prices will vary and we recommend that you look to www.talktalk.co.uk/pricing for more detailed information about the price of calling from a TalkTalk line.

If you still have questions about a number on your bill, you can get further detail on our Common Number page talktalk.co.uk/commonnumbers. Just type in the number at the top of the page and it will explain a non-geographic number (e.g. business, government, discounted numbers etc). The table below shows the major categories of numbers.