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  • What can I do to protect my safety, security and privacy online?

  • How do I sign up to the Super Safe Boost?

    • If you're a TalkTalk broadband customer and want to protect your devices from viruses, phishing scams, and other online threats, the SuperSafe Boost is a smart add-on. It’s powered by F-Secure and covers multiple devices—from PCs to tablets and smartphones.

      What Is SuperSafe Boost?

      SuperSafe Boost is TalkTalk’s premium security suite. It keeps you and your family safe online by protecting against:

      Viruses and ransomware

      Spyware and phishing attacks

      Malicious websites

      Hackers and identity theft

      It also includes:

      Parental controls

      A secure password manager

      Automatic updates so you’re always protected

      You can cover up to 10 devices for £6/month, or get one device free with certain TalkTalk packages.

      Who Can Get SuperSafe Boost?

      You need to be a TalkTalk broadband customer with access to the My Account portal. If you’re unsure, log in or contact TalkTalk support.

      How to Sign Up to SuperSafe Boost

      Here’s how to get started:

      Step 1: Log in to My Account Go to TalkTalk My Account and enter your username and password. If you’ve forgotten these, click “Forgot password?” to reset.
      Step 2: Go to Manage Your Security In your account dashboard, find the section called Manage Your Security and select SuperSafe Boost.
      Step 3: Activate SuperSafe Boost Tick the checkbox next to SuperSafe Boost and confirm. You’ll receive an email from F-Secure with your login details and download link.
      Step 4: Check Your Email Look for an email from F-Secure (and check spam if needed). It will include:

      Your SuperSafe username

      A temporary password

      A secure download link

      You’ll only get this email once. If you cancel or restart, you won’t receive another—keep it safe.

      How to Install SuperSafe Boost on Your Device

      For Windows PCs

      Click the download link in your F-Secure email.
      When prompted, click Run and allow the software to make changes.
      Log in with your SuperSafe credentials.
      Give your PC a name (e.g. “Scott’s Laptop”) and click Continue.

      For Other Devices (Mac, Android, iOS)

      Use the same email link, follow on-screen instructions for your device, log in, name it, and you’re protected.

      How to Share SuperSafe Boost with Family

      In the SuperSafe app:

      Open Manage Licenses.
      Enter a family member’s name and email.
      They get an activation email to set up their own account and install on their devices.

      How to Release a License

      In the SuperSafe app, select the device you want to remove and click Release License. That slot becomes available again.

      How to Uninstall SuperSafe Boost

      Click the F-Secure SAFE icon (with the TalkTalk logo), follow uninstall prompts, enter your computer password if asked, then close.

      For help, visit the F-Secure support site.

      Costs and Billing

      £6/month covers up to 10 devices. One device free on select TalkTalk plans. Extra devices cost £2/month (up to 8 additional). Charges appear on your TalkTalk bill and you can cancel anytime in My Account.

      Troubleshooting Tips

      Can’t find the activation email? Check your spam folder.

      Forgot your SuperSafe password? Use the “Forgot password?” link in the app.

      Device not showing? Open the SuperSafe app and verify license status.

      More help at the TalkTalk SuperSafe Troubleshooting Guide .

      Final Thoughts

      SuperSafe Boost delivers quiet, reliable protection for homes. Automatic updates, parental controls, and multi-device coverage mean you can browse, shop, and stream with confidence.

      Sources

      • TalkTalk SuperSafe Overview: community.talktalk.co.uk/t5/Articles/SuperSafe-Overview/ta-p/2429531

      • TalkTalk SuperSafe for Windows PC: community.talktalk.co.uk/t5/Articles/SuperSafe-for-Windows-PC/ta-p/2205236

      • MoneySavingExpert Forum on SuperSafe Boost: forums.moneysavingexpert.com/discussion/5873900/talktalk-supersafe-booost


    • View More: TalkTalk How do I sign up to the Super Safe Boost?
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    • This article was generated for general information only and does not constitute legal or any other form of advice.
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  • What are computer viruses and how can I prevent them?

    • Whether you're browsing the web, checking emails, or streaming your favourite shows, your computer is constantly interacting with the internet. But just like in the real world, there are digital threats lurking online—and one of the most common is the computer virus.

      This guide explains what computer viruses are, how they spread, and the simple steps TalkTalk customers can take to protect their devices and personal information.

      🧠What Is a Computer Virus?

      A computer virus is a type of malicious software (often called “malware”) designed to harm your device or steal your data. Once inside, it can slow performance, delete or corrupt files, steal personal information, or even hijack your device for criminal activity.

      🕵️‍♂️How Do Viruses Spread?

      Email attachments: Viruses often arrive disguised as invoices, photos or documents in your inbox.

      Malicious websites: Clicking unsafe links or pop-ups can trigger a hidden download.

      USB drives: Plugging in an infected stick can spread malware instantly.

      Free software or apps: Downloads from unofficial sites sometimes include hidden viruses.

      Trojan horses: Programs that look useful but secretly install malware when opened.

      🔍Spotting the Signs of a Virus

      Your computer runs much slower than usual.

      Programs crash or freeze unexpectedly.

      Strange pop-ups or ads appear.

      Files go missing or won’t open.

      Your browser redirects you to unfamiliar sites.

      You’re locked out of accounts or settings.

      🛡️How TalkTalk Helps You Stay Safe

      1. HomeSafe® – Network-Level Protection

      HomeSafe is a free web filter included with all TalkTalk broadband plans. It works at the network level, meaning it protects every device connected to your home Wi-Fi.

      Features include:

      Virus Alerts: Blocks websites known to contain malware

      KidSafe: Filters inappropriate content for children

      Scam Protection: Helps avoid phishing and fraud sites

      You can turn HomeSafe on or off and customise settings via your TalkTalk My Account.

      Note: HomeSafe can’t scan files you download or detect viruses hidden in email attachments. For that, you’ll need SuperSafe.

      2. SuperSafe Boost – Device-Level Protection

      SuperSafe is downloadable security software that protects individual devices, whether you're at home or on the go. It includes real-time virus scanning, safe browsing tools, banking and shopping protection, and parental controls. You can add SuperSafe Boost to your TalkTalk plan for up to 10 devices.

      🧰10 Steps to Prevent Computer Viruses

      1. Turn On HomeSafe: Log into your TalkTalk account and activate HomeSafe. Enable Virus Alerts and Scam Protection.
      2. Install Antivirus Software: Use SuperSafe Boost or another trusted antivirus tool for real-time scanning.
      3. Keep Software Updated: Always install updates for your operating system, browser and apps.
      4. Enable a Firewall: Make sure your device’s built-in firewall is turned on.
      5. Be Cautious with Email: Don’t open attachments or links from unknown senders.
      6. Avoid Dodgy Websites: Leave any page that looks suspicious or asks for personal info unexpectedly.
      7. Download Carefully: Only use official websites or app stores for software.
      8. Scan USB Drives: Always run a quick virus scan before opening files.
      9. Use Strong Passwords: Create long, unique passwords or use a password manager.
      10. Back Up Your Data: Regularly save important files to an external drive or cloud service.

      🧒Keeping Kids Safe Online

      Children are especially vulnerable to online threats. TalkTalk’s HomeSafe includes KidSafe filters to block inappropriate content, but here are extra tips:

      Set up parental controls on devices

      Use child-friendly browsers or apps

      Talk to your kids about online safety

      Monitor screen time and browsing habits

      For more advice, TalkTalk supports InternetMatters.org, a UK resource for keeping children safe online.

      🧑‍💻What If You Already Have a Virus?

      1. Disconnect from the internet to stop the virus spreading.
      2. Run a full scan using your antivirus software.
      3. Delete or quarantine any infected files.
      4. Change your passwords—especially for banking or email.
      5. Restore from a backup if needed.
      6. If the virus persists, contact a professional or TalkTalk support.

      🧾Final Thoughts

      Computer viruses are a real threat—but with the right tools and habits, you can stay safe. As a TalkTalk customer, you’ve got access to powerful protection like HomeSafe and SuperSafe Boost. Combine these with smart browsing and regular updates, and you’ll be well defended against digital nasties.

      Remember: prevention is easier than cure. So take a few minutes today to check your settings, install updates, and back up your files. Your future self will thank you.

      Sources

      1. TalkTalk HomeSafe® Guide

      2. EE Business: What Is a Computer Virus & How to Prevent Them

      3. BuddyCompany: Types of Computer Virus and How to Avoid Them


    • View More: TalkTalk What are computer viruses and how can I prevent them?
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    • This article was generated for general information only and does not constitute legal or any other form of advice.
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  • TalkTalk HomeSafe - An Overview

    • HomeSafe® is TalkTalk’s free, network-level web filter that protects every device on your home broadband. No downloads, no fuss—just peace of mind. In minutes, you can block scams, viruses, inappropriate content and reduce distractions for the whole family.

      🛡️What Is HomeSafe?

      HomeSafe sits on TalkTalk’s DNS servers, filtering harmful or inappropriate websites before they reach any device on your Wi-Fi.

      Free for all TalkTalk broadband customers

      No software downloads needed

      Protects every device on your home network

      Customisable filters for kids, scams and viruses

      🔧How to Set Up HomeSafe

      Go to TalkTalk My Account and log in.
      Select “My Security Settings” then “HomeSafe Settings”.
      Toggle HomeSafe to “On” and save.
      Choose filters (Kids Safe, Homework Time, Scam Protection, Virus Alerts) and click “Save Changes”.

      👶Kids Safe: Protecting Young Browsers

      Block adult content, gambling, violence and more. HomeSafe’s Kids Safe filter keeps unsuitable sites out of reach.

      Toggle Kids Safe to “On”.
      Select categories to block.
      Add any specific sites you wish to allow or block.
      Save your settings.

      📚Homework Time: Reduce Online Distractions

      Schedule block periods for social media and gaming sites so study time stays focused.

      Toggle Homework Time to “On”.
      Set your desired start and end times (e.g. 4pm–6pm).
      Save changes.

      🚨Scam Protection: Avoid Online Fraud

      Blocks known scam websites and enables Safe Search to filter out unsafe links in search results.

      Toggle Scam Protection to “On”.
      Safe Search activates automatically.

      🦠Virus Alerts: Stop Malware in Its Tracks

      Pre-checks each website and blocks those hosting malware or phishing scripts.

      Toggle Virus Alerts to “On”.

      ⚠️What HomeSafe Can’t Do

      Does not block mobile apps or VPNs

      Does not scan downloaded files for viruses

      Only works when using TalkTalk DNS servers

      🧩HomeSafe vs SuperSafe: What’s the Difference?

      HomeSafe filters at the network level; SuperSafe is device-based antivirus. Together they cover sites and downloads.

      HomeSafe: free, no install, all devices

      SuperSafe: paid add-on, software install, individual devices

      🧑‍💻Troubleshooting Tips

      Ensure your router uses TalkTalk’s default DNS

      Restart your router to apply changes

      Clear your browser cache

      Visit the TalkTalk HomeSafe help page

      📱Using HomeSafe with eero Routers

      If you’re on a TalkTalk-branded eero, manage filters via the eero Secure app instead of My Account.

      🧒Why Online Safety Matters

      With 43% of UK children aged 12–15 owning a tablet, HomeSafe helps parents safeguard screen time without complex installs.

      ✅Final Checklist

      Activate HomeSafe in My Account

      Enable Kids Safe, Homework Time, Scam Protection, Virus Alerts

      Review settings regularly

      📞Need Help?

      TalkTalk Community: How to use HomeSafe
      Customer Service: 0345 172 0088

      📝Conclusion

      HomeSafe is your free, all-in-one web filter for TalkTalk broadband. Set it up today to protect your family, block scams, and keep devices virus-free.


    • View More: TalkTalk TalkTalk HomeSafe - An Overview
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    • This article was generated for general information only and does not constitute legal or any other form of advice.
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  • Computer security explained

    • You probably use your computer to send and receive emails. Maybe you bank online, pay bills or buy things too. All these things involve sending sensitive information – like your credit card number – over the Internet.

       

      Computer security is all about keeping this information safe.

       

      Sometimes it's as simple as taking a few precautions. You wouldn't give your credit card number to a stranger in the street, so don't give it to a stranger on the Internet either.

       

      In every community you find people who are intent on doing harm. Sadly, that's true of the Internet as well.

       

      There are people who write computer viruses. There are people who try and steal your identity. And there are people who will try and clog up your email with promises of get rich quick schemes.

       

      The good news is that these are only a tiny proportion of all Internet users. And by taking a few precautions, as well as using some security software like the McAfee Security for O2 Home Broadband, you can take advantage of all the good stuff online without putting yourself at risk.

       

      View our interactive guide to get more support setting up and going wireless


    • View More: O2 Computer security explained
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    • View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=201,E=0000000003153675279,K=8216,Sxi=2,T=guruCase,VARSET_COBJID=24008,Problem=Obj(24008)
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    • This article was generated for general information only and does not constitute legal or any other form of advice.
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  • What does Virgin Media Security do automatically?

      • Virgin Media Security Anti-Virus offers real-time protection that runs transparently in the background to protect your computer from online threats like viruses, Trojans and worms. Infected files are simply detected and repaired, or just blocked whilst you work. To make sure you are constantly protected against new threats, our virus definitions database is continuously updated with the latest virus information. All updates are sent to your computer automatically.

      • Virgin Media Security Anti-Virus scans POP3 (e.g. Outlook Express) email attachments to provide additional security to protect your system from viruses, worms and Trojans. When your Virgin Media Security Anti-Virus scans an incoming email, it scans the body of the message as well as any attachments.

      • If a virus is found, the text of the message is replaced by information about the virus and all the attachments are deleted. The original email header (From:, To:, CC:, Subject: ) remains intact.

      • Virgin Media automatically scan all emails before they arrive at in your inbox for viruses and spam.

      • Virgin Media Security firewall offer 'Always-on' Protection (XP users only): with the ability to be continuously connected to the Internet, it is important to ensure that you have protection against malicious hackers. Even when you are not logged in, 'Always on protection' continues to keep your computer safe.

      • Intrusion Detection: Virgin Media Security Firewall monitors the connectivity to your system ports. Your system's ports are used by programs to channel information to and from your computer. Virgin Media Security Firewall will detect if your port is being scanned and will block the port to prevent malicious programs from accessing your system.

      • Virgin Media Security Anti-Spyware protects your privacy on the Internet by eliminating spyware software. It works in a similar way to the Virgin Media Security Anti-Virus by scanning the memory and drives on your computer. If spyware is found then it can be deleted and recorded in a log.
      • Virgin Media Security comes with Anti-Spyware already turned 'on' and will pick up any spyware that appears as you use your computer but you will need to run a full system scan as soon Virgin Media Security is installed to pick up any dormant spyware files that may already reside on your computer.

      • To make sure you are constantly protected against new threats, our spyware definitions database is continuously updated with the latest spyware information. All updates are sent to your computer via automatic updates system over the Internet.

    • View More: Virgin Media What does Virgin Media Security do automatically?
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    • View Answer at http://help.virginmedia.com/system/selfservice.controller
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    • This article was generated for general information only and does not constitute legal or any other form of advice.
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  • BT Home Hub security advice

  • What security features are included with BT Total Broadband?

    • BT Broadband includes the following security features for all customers:

      • Email anti-virus - scans your BT Yahoo! email attachments for viruses.
      • Spam blocker - diverts junk emails to a separate folder.
      • Anti-spyware protection - scans your computer for spyware and adware.
      • Pop-up blocker - stops pop-up windows appearing when you browse the Internet.

      BT Total Broadband Option 2 and 3, BT Infinity customers also get BT NetProtect Plus, a PC and Mac comprehensive security suite provided by McAfee. This includes:

      1. VirusScan - protects you from the latest security threats, including viruses, Trojans, tracking cookies, spyware and adware.
      2. Personal Firewall - acts as a security barrier against hackers and other online threats, allowing you to access the Internet, but keeping unauthorised intruders locked out.
      3. Parental Controls - lets you filter potentially inappropriate websites, turn on age-appropriate searching, and set web browsing time limits. Parental Controls also lets you universally restrict access to specific Web sites, and block access based on associated keywords.
      4. SiteAdvisor - warns you before you interact with a dangerous website by checking for threats such as spyware, online scams, and spam.

      It's included free of charge with BT Total Broadband Options 2, 3 and BT Infinity. To download now, go to www.bt.com/netprotectplus If you're on BT Total Broadband Option 1 you can buy BT NetProtect Plus for a small monthly fee. To buy now, go to www.bt.com/netprotectplus


    • View More: BT What security features are included with BT Total Broadband?
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    • View Answer at http://bt.custhelp.com/app/answers/detail/a_id/12629/c/346,510,512
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    • This article was generated for general information only and does not constitute legal or any other form of advice.
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  • Why have other people claimed I have sent them emails that I know I haven't?

    • Your PC or Mac may have a virus or a "trojan", or may have been used as an "open relay server". We advise you to use virus protection software to ensure you have no trojans on your computer.

      Alternatively, your email address may have been used by spammers, where, in order to hide their own identity, they will have sent spam emails which will appear to have come from you. They can do this by using your email address as their "Reply To" address (this is called "email spoofing").


    • View More: BT Why have other people claimed I have sent them emails that I know I haven't?
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    • View Answer at http://bt.custhelp.com/app/answers/detail/a_id/9192/c/346,510,512
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    • This article was generated for general information only and does not constitute legal or any other form of advice.
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  • How to apply age restricted access to the internet using McAfee Security Centre

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