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  • ‘N’ wireless technology and buying an Adapter

    • The BT Home Hub 2.0 and BT Home Hub 3 (the latest two versions) use '802.11n', or 'N' wireless technology.

      'N' technology is the latest available for connecting your computer or other device wirelessly to your Hub. The previous versions of the BT Home Hub use '802.11g' or '11g' wireless technology.

      'N' wireless is faster, more reliable, and the stronger connection it provides means you can use your computer further from your Hub. Buy a Wireless 'N' Adapter now.

      Do I need a Wireless 'N' Adapter?

      Many computers sold since 2008 already have 'N' built in. Find out if you have it by checking your computer's user guide or wireless settings.

      Don't worry if your computer has an older version of wireless, or doesn't have wireless built in at all. You can simply upgrade it by plugging in a Wireless 'N' Adapter.

      You can then enjoy the freedom of surfing without wires, and even connect to wi-fi hotspots when out and about.

      Can I use the adapter to get a mobile broadband (3G) signal?

      No, the adapter can connect you to your Hub or other wi-fi hotspots, but it's not designed to connect to a mobile broadband signal.

      Can I use the adapter with a Mac?

      Sorry no, the adapter doesn't work with Apple Macs.

      Will my internet speeds be faster when using the adapter?

      The adapter could make your wireless connection faster and more reliable. But it won't improve the speed of the broadband entering your house, which depends on lots of other factors.

      How do I buy one?

      We're now offering BT customers an exclusive deal on our latest Wireless 'N' Adapter.

      Buy an adapter now using a credit or debit card Buy an adapter now using a credit or debit card

      If you're not a BT customer you can buy an alternative adapter online at the BT Shop.


    • View More: BT ‘N’ wireless technology and buying an Adapter
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    • View Answer at http://bt.custhelp.com/app/answers/detail/a_id/13746
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  • BT Infinity User Guide

  • Why are BT Infinity speed quotes preceded by 'Up to'?

  • Factors affecting the speed you'll get with BT Infinity

  • How can I test the speed of my BT Infinity service?

    • Here you can use our speed tester to test your broadband speed. We'll then tell you how to understand the test results, and how to make simple changes to make sure you get the fastest speed possible.

      First things first...

      If you don't have BT Infinity yet, see what speed you could get using our availability checker.

      If you already have BT Infinity installed, and want to test your speed, there's a few things you need to do before running the speed tester:

      1. Make sure you're connected to the line you're trying to test
      2. Close down all other applications and any extra browser windows you might have open
      3. Remove the impact of any wi-fi issues by using a wired Ethernet connection between your computer and Hub
      4. Make sure other computers or devices connected to your Hub aren't using the internet
      5. Turn off VPN connections to your company's network if you're using a work computer that has one set up

      Ready to run the test?

      During the test you may be asked for your Network ID when it asks for your "normal login name". This is: bthomehub@btbroadband.com

      Test my speed now Test my speed now



    • View More: BT How can I test the speed of my BT Infinity service?
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    • View Answer at http://bt.custhelp.com/app/answers/detail/a_id/13761
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  • What does a speed test for BT Infinity tell me?

  • Hints on getting an accurate speed test result for BT Infinity

    • Please see: How can I test my broadband speed?

      The tips below will help you get the most accurate test result:

      1. Only run from a computer connected to the line you're trying to test.
      2. Remove the impact of any Wi-Fi issues by using a wired Ethernet connection between your computer and your Hub.
      3. Close all applications on your computer before you start the speed test so that the computer processor can focus on the speed test.
      4. Make sure other computers or devices connected to your Hub aren't accessing the Internet.
      5. Turn off VPN connections to your company's network if you're using a work computer that has one set up. The VPN connection acts like a tunnel within your broadband pipe. The traffic has to flow to the end of the VPN tunnel before it can go out to the Internet. Because most corporate networks use traffic shaping to manage the data flowing through the tunnels, you won't get an accurate speed test result.
      6. Don't run a test too often. Some speed testers limit the number of times you can run a test from the same line to make sure they can cope with demand. If you want to run multiple tests to see how different things impact on your speed, you may have to wait up to three hours before using the same speed test website.
      7. Run the test at different times of day. At busy times (5pm to midnight) the throughput rate can momentarily drop as low as 2.4Mb/s. It's nothing to worry about if you get this result once, but there may be a problem with our network if you get a result this low again.

      Find out how to get the best speeds at www.bt.com/help/infinityspeed.


    • View More: BT Hints on getting an accurate speed test result for BT Infinity
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    • View Answer at http://bt.custhelp.com/app/answers/detail/a_id/13764
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  • Improving your fibre-based broadband speed

  • Why is a wired connection better than wireless for fibre?

    • To make the most of the higher speeds of fibre-based broadband we think it's best to use a wired connection to your computer. We'll set this up for you as part of the installation process.

      Connecting your laptop or games console via Wi-Fi can be convenient and avoid trailing wires. But weak wireless connections may not be fast or reliable enough for certain bandwidth-intensive activities such as watching HD content, or sending or receiving large files.

      If you do connect wirelessly, then we suggest using the newer 'N' wireless standard. See: What is Wireless 'N' technology?

      A wired connection removes a speed bottleneck that you would get if you used wireless. With wireless, all of the devices connected wirelessly share the approximate equivalent of an Ethernet cable.

      Rather than each device getting to use the full speed available when it sends data to the Hub, it has to share the space with data being sent from all the other wireless devices. However, if you connect a computer to your Hub using an Ethernet cable, that computer can send and receive up to the full speed of your fibre-based broadband line.


    • View More: BT Why is a wired connection better than wireless for fibre?
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    • View Answer at http://bt.custhelp.com/app/answers/detail/a_id/13765
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  • What is the Smart Wireless feature in my Hub?

    • Your Hub has a smart wireless feature which ensures you maintain a good connection to all your wireless devices.

      When the Hub is first turned on it monitors all the available wireless channels and then chooses channel 1, 6 or 11 depending on which has the least congestion and interference. This way, you automatically get the channel with the best reception.

      The Hub keeps on monitoring the channel it's chosen, and if interference increases to such an extent that it is likely to cause a problem, it will automatically switch to a better channel.

      It does this automatic channel selection up to three times every 24 hours. But if you feel you're not getting the best wireless performance from your Hub, you can force it to do a refresh - scanning the channels again and choosing the best one.

      Here's how:

      1. Enter http://bthomehub.home in your web browser
      2. If this is the first time you have visited the Hub Manager you'll be asked to change the password.
      3. Click on Settings and enter your password if required.
      4. Click on Wireless.
      5. In the Wireless Channel section click on Refresh.
      6. The Hub will check the wireless channels and after about a minute will have chosen the best one.

      We think you're a lot better off using Refresh than selecting an individual wireless channel yourself. Manually selecting a channel will turn off Smart Wireless and if the channel you've chosen then experiences any interference, you may end up with poor wireless performance yet again.


    • View More: BT What is the Smart Wireless feature in my Hub?
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    • View Answer at http://bt.custhelp.com/app/answers/detail/a_id/36939
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