Home / Product Selection / Internet / BT Infinity / What is the Smart Wireless feature in my Hub?
  • Question

    What is the Smart Wireless feature in my Hub?

    • Answer
    • Your Hub has a smart wireless feature which ensures you maintain a good connection to all your wireless devices.

      When the Hub is first turned on it monitors all the available wireless channels and then chooses channel 1, 6 or 11 depending on which has the least congestion and interference. This way, you automatically get the channel with the best reception.

      The Hub keeps on monitoring the channel it's chosen, and if interference increases to such an extent that it is likely to cause a problem, it will automatically switch to a better channel.

      It does this automatic channel selection up to three times every 24 hours. But if you feel you're not getting the best wireless performance from your Hub, you can force it to do a refresh - scanning the channels again and choosing the best one.

      Here's how:

      1. Enter http://bthomehub.home in your web browser
      2. If this is the first time you have visited the Hub Manager you'll be asked to change the password.
      3. Click on Settings and enter your password if required.
      4. Click on Wireless.
      5. In the Wireless Channel section click on Refresh.
      6. The Hub will check the wireless channels and after about a minute will have chosen the best one.

      We think you're a lot better off using Refresh than selecting an individual wireless channel yourself. Manually selecting a channel will turn off Smart Wireless and if the channel you've chosen then experiences any interference, you may end up with poor wireless performance yet again.

    • View Answer at http://bt.custhelp.com/app/answers/detail/a_id/36939
    • Not the answer you were looking for?
    • Click a problem area below for more Internet solutions
    • Loading