Web pages seem very slow to load
Step 1: Close any on-demand players
Step 2: Set the MTU size to 1432 bytesThe MTU (Maximum Transfer Unit) setting for the TalkTalk network is 1432 bytes. If the MTU size on your modem or router is not set to this, you may experience problems. To change the MTU setting on your modem or router, please follow the steps for your modem or router below:
- View More: TalkTalk Web pages seem very slow to load
- View Answer at http://help.talktalk.co.uk/app/answers/detail/a_id/1399
How can I improve my connection speed?
Always use the master phone socket where possible
Ensure all the telephone sockets that you are using are filtered
Check your microfilters
Avoid using long extension cables between your modem/router and the phone socket
Where possible use an Ethernet cable to connect your computer to the router rather than a wireless connection
Check your wireless settings are optimised
Clear your computer’s cache
Make sure you have adequate security software and that it’s up to date
Disable any Peer to Peer (P2P) file sharing software currently installed on your computer, e.g. bit torrent
Check the speed with just one computer connected to your network
Check the MTU setting in your router
Check your own computer and broadband equipment
Still having problems?
- View More: TalkTalk How can I improve my connection speed?
- View Answer at http://help.talktalk.co.uk/app/answers/detail/a_id/1406
How can I test my broadband speed?
Here you can use our speed-tester to test your broadband speed. We'll then tell you how to understand the test results, and how to make simple changes to make sure you get the fastest speed possible.
First things first...
If you're not a BT Broadband customer: check what speed you could get with BT.
If you're new to BT Broadband: read this important information on what to expect in the first few days of broadband.
How does broadband work?
Ever wondered about broadband speed - or why you have faster or slower broadband than someone else you know?
Broadband to your home
Learn how broadband gets to your home and what affects your speed.
Ready to run the test?
Follow the steps below to start the speed test, and we'll give you personalised help with the results.
Step 1: Before you start the speed test
Test from your home
Make sure you're connected to your home broadband service - otherwise it won't work.
Connect using wires
Connecting via Wi-Fi can suffer from wireless interference that reduces your speed. For the most accurate results, your computer should be connected to your Hub or router using an Ethernet cable. More information on connecting using an Ethernet cable.
Disconnect other devices
Close all other programs and internet browsers running on your computer and stop any active downloads. Make sure no other devices or people use the broadband connection during the speed test.
Choose your type of broadband connection
So we can give you the best advice, please tell us how you're connecting. Click on the picture or wording which best describes your connection.
- View More: BT How can I test my broadband speed?
- View Answer at http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346
How is my broadband speed affected by the way I connect in my home?
The way you connect to your broadband at home can significantly affect the broadband speed you experience.
Click the numbered buttons above for advice on simple changes you can make at home to achieve the best speed.
- View More: BT How is my broadband speed affected by the way I connect in my home?
- View Answer at http://bt.custhelp.com/app/answers/detail/a_id/12666/c/346
My Sky Broadband connection is slow
- If your Sky Broadband connection seems slower than usual, try:- Closing and restarting your browser- Checking your hardware set up- Changing your router settings.Check your connection speedFirst, check whether there's a problem with the connection from the exchange to your router, or between the router and your computer. Our help guide, Check the speed of your Sky Broadband connection explains how to do this.Router rebootSwitch your Sky wireless router off, leave it for 30 seconds, then switch it back on again. Don't press a pen into the reset button at this stage, as you'll lose all your current settings. If this doesn't help, you need to check the phone points in your home.Microfilters checkEvery phone socket in use in your home must be fitted with a microfilter. Microfilters are small white boxes with a phone lead or connector on them, supplied with your Sky Broadband router, which stop intereference between your broadband signals and signals from other items that use your phone line, such as Sky boxes, telephones, faxes and games consoles. It's vital that a microfilter is the first thing plugged into each telephone socket - no other connectors, splitters or devices should be directly connected to a telephone socket - every one should be connected via a microfilter.New or upgraded subscriptionHave you recently switched to Sky Broadband, or upgraded your package? If you have a new Sky Broadband product, we test your connection over 10 days, gradually bringing it up to fastest speed it can support while still giving you a stable connection. During this time, your speed will fluctuate. Please leave your Sky wireless router turned on for the first 10 days to help us test your connection speed. If you're a Broadband Everyday Lite or Broadband Unlimited customer, you can check whether we are testing your line - sign into My Sky and and follow the View my details link in the My Broadband section to see the Your Service Details dashboard. Look in the Your Connection Details section for information about line testing.Evenings and weekendsAt peak times, when huge numbers of people are online, your Sky Broadband may slow down. This is simply because there are so many people using the network. Our network is busiest between 4pm and 11pm on weekdays and all day at the weekend, but can be busy at other times too, depending on regional, national and international demand. You may find certain sites slower during major sporting or news events, for example.Sky Connect customersIf you are a Sky Broadband Connect customer, certain online applications may run more slowly during peak times. We give priority to browsing, email, streaming, instant messaging, gaming and Voice over Internet Protocol (VoIP). So high-bandwidth applications such as peer-to-peer file-sharing, large file downloads and newsgroups, may run more slowly. We monitor bandwidth to avoid anyone's use having a negative effect on other customers. A small number of customers who regularly download large files at peak times may have restrictions placed on their account to reduce download speeds, but we remove these restrictions when the Connect network is not busy.Extreme weatherExceptionally hot or cold weather can affect the speed of your broadband. On particularly hot or cold days you may notice an effect on your broadband speeds.Router positionIt's possible that a physical obstacle is interfering with your wireless signal. To get the strongest and most reliable wireless connection:Put your router in or near the room where you're most likely to use your computer.Don't put your router in the corner of the room or on the floor.Use your computer in a position where, if you imagine a straight line from your router to your computer, there are no thick or shiny objects in the way.Your wireless signal will pass through most obstacles, but dense objects such as brick, stone, concrete and metal floors and walls can weaken your wireless signal. Some reflective household objects, such as mirrors, fish tanks and metallic decorations can deflect the signal, so move your computer and router away from these objects.Phone line faultsPick up you phone receiver and listen. If you hear crackling or silence then contact your phone provider. A faulty phone line can cause problems with your internet connection, even if you can still make phone calls. If your phone sounds fine, you can still test it to see if it’s affecting your broadband:Remove the face plate of your master socket to get access to the test socket.Plug a microfilter directly into the master socket.Connect your router to the microfilter.If your broadband connection is fine when you're connected to the test socket, then the problem isn’t with the connection between your home and the telephone exchange. There may be problems with the phone wiring to the other sockets in your house. You could move your router, so that it's plugged into the master socket, ask a professional to check your wiring or report the fault to your telephone provider.Cabling, extension cords and telephone socketsCheck any telephone extension cords carefully for any damage, and make sure that all the telephone connections are firmly plugged in, and fitted with microfilters. Old or damaged telephone or master sockets should be repaired or replaced. Using a telephone extension cord more than 10 metres long between your telephone socket and your Sky router can slow your connection. Try using a shorter or better quality cable. Check that the wires have not been damaged or frayed, this will slow down or stop your connection.Wireless channelsYour wireless router can broadcasts on several different channels. Sky Broadband uses channels. A nearby wireless connection may be broadcasting on the same channel, if your neighbour has Sky Broadband, for example, and this can interfere with your signal. It's easy to change your router settings and select a different channel, which will resolve this conflict. You may find that one channel is clearer in your home than others. You can access your router settings and try to improve your signal strength using our help guide, Have you tried a different wireless channel?. You won't need to adjust your computer settings, just go online and your computer will detect the new channel automatically.Interference from other devicesDo you use a wireless adapter or other wireless gadgets and devices, including baby monitors, wireless printers or peripherals (keyboard, mouse etc.) or cordless phones? Our help article, contains tips on resolving this issue.Viruses and malwareIf you have picked up a virus or other type of harmful program, this can slow your computer down and affect your browsing speeds. Learn more about the tell-tale signs of this kind of 'malware' infection, and how to protect yourself with McAfee Internet Security software, in our Security Centre.
- View More: Sky My Sky Broadband connection is slow
- View Answer at http://www.sky.com/helpcentre/broadband/speed-and-connection-problems/slow-connection/
Glossary of Sky Broadband speeds
- There are different types of speeds for broadband. Below is a guide to each term:Download speedThe download speed of your broadband connection is the speed at which data is transferred from the internet to you. Faster download speeds mean you can download files like music tracks, photos or video clips faster. The download speed will also affect the quality of watching streamed videos online. Faster download speeds should make the video less likely to pause while you are watching it.Upload speedThe upload speed of your broadband connection is the speed that data is transferred from you to the internet. A faster upload speed should improve your overall internet experience, as your actions (even clicking on a link while surfing a web page) are communicated out to the internet quicker.Faster upload speeds can also make it quicker to send emails with photos or other large files attached, upload photos and video clips to your page on a social networking site, give you quicker reactions when online gaming and enhance the quality of video conferencing and phone calls you make over the internet.Maximum product headline speedsThese are the advertised maximum speeds offered with your Sky Broadband product, and refer to the fastest download and upload speeds that the Sky Broadband connection could achieve between a router and the Sky Broadband equipment in the telephone exchange.Please bear in mind that the speed you will actually experience when using the internet can be anything up to the maximum speeds offered by your Sky Broadband product, and are affected by many factors with the most important being the length and quality of your phone line. Maximum download and upload speeds offered with the Sky Broadband products are:Everyday Lite: up to 20Mb download / up to 1.3Mb uploadUnlimited: up to 20Mb download / up to 1.3Mb uploadConnect (available in areas outside of Sky's broadband network): up to 8Mb download / up to 448Kb uploadYour Estimated Access Line SpeedWhen you are selecting a Sky Broadband product to order, we will provide you with an estimate of the fastest download speed that your phone line can support. This is an estimate based on information including the length and quality of your phone line, and refers to the download speed that we believe a Sky Broadband connection could achieve between your router and Sky's broadband equipment in the local telephone exchange.Actual speedsThe actual download and upload speeds that you experience when using the internet will be slower than the Estimated Access Line Speed for your line. This is because of various factors, including:If you are using a wireless connection between your computer and the Sky Wireless router - wireless connections can be affected by interference from thick walls in your home, other electrical items such as baby monitors or cordless phones, and local congestion if there are a number of wireless connections using the same wireless channels (frequency) in your neighbourhood.The number of people that are using the same website as you at the same time, and at peak times (weekday evenings and weekends) as well as the number of people using the internet in the UK and worldwide at the same time, can cause speeds can vary throughout the day.Sky Broadband Connect customers onlyPlease note: You may experience slower speeds during peak times (from 5pm to 12am each day) for certain applications that use up a lot of bandwidth and are not time critical, such as peer-to-peer and newsgroups. This is as a result of Sky's Traffic Management, which is applied to the Connect network so that we are able to provide a sustainable quality broadband service to our Connect customers.There is also an Excessive Use Policy that applies to Connect customers during peak times. If you are in the top 2% of Connect customers using an excessive amount of bandwidth and impacting other customers' experience on the Connect product we may apply more severe restrictions to your speeds for all applications during peak times (for more details see the Usage Policies section of the Sky Broadband Terms and Conditions ).Speed & Connection TestingTo test the performance of your line, we will start your Sky Broadband at a low speed on the first day. Over the first ten days we will try to increase your speeds and will then set your line to provide the best speeds supported with a reliable connection. During these first ten days you may notice some variations in speed and your connection may be intermittent at times; this is normal.Everyday Lite and Unlimited customers onlySign in to My Sky and check the Broadband Service Details section under My Broadband for the current status of testing on your line, and the maximum download and upload speeds your Sky Broadband connection has been set to after testing.
- View More: Sky Glossary of Sky Broadband speeds
- View Answer at http://www.sky.com/helpcentre/broadband/speed-and-connection-problems/understand-your-speed/glossary-of-broadband-speed-terms/
Find your broadband speed
Speed and connection testing
- To test the performance of your line, we will start your Sky Broadband at a low speed on the first day. Over the first ten days we will try to increase your speeds and will then set your line to provide the best speeds supported with a reliable connection – note if your phone line is very long or has a lot of 'noise' on the line your connection may be set slower than your first day's speed, this is only done where our testing determines that the line cannot maintain a reliable broadband connection at a faster speed.
During these first ten days you may notice some variations in speed and your connection may be intermittent at times – this is normal. Please keep your Sky wireless router turned on for the first ten days of active Sky Broadband – this helps us to get the maximum information about your line's performance during testing, so we can select the best settings for your connection.
- View More: Sky Speed and connection testing
- View Answer at http://www.sky.com/helpcentre/broadband/speed-and-connection-problems/understand-your-speed/speed-and-connection-testing/
What can I do to speed up my broadband?
Check your connections
Don't use extension cables. Connect your O2 wireless box straight into the telephone master socket. That's the phone point closest to where the landline comes into your home. It's usually somewhere easy to get to, like the hallway.
Only use the cables we gave you
The cables that came with your O2 wireless box are designed for broadband. They reduce interference as much as possible. So don't use other cables.
Ease the pressure on your landline
Anything that's plugged into your landline could cause interference. The more equipment on the connection, the slower your broadband. If you're watching a video, someone else is downloading music and your games console is online too, your speed will be slower. Unplug anything that doesn't need to be connected to your landline.
Move your cables away from interference
Electrical equipment can interfere with your signal. If your DSL cable runs close to electrical equipment, move the cable or the equipment.
Fit broadband filters
Broadband filters are small white boxes that look like phone adapters. They separate your broadband signal from your phone signal. So you can go online and talk on the phone at the same time.
Everything that's plugged into your phone line must be connected through a filter. That includes phones, fax machines, burglar alarms and satellite receivers.
Stop things interfering with your wireless
Wireless connections are more exposed to interference. They can be slower than wired ones. There are a few things you can do to make it faster:
- If you have other wireless equipment (like cordless phones) in your home, move it away from your O2 wireless box.
- Adjust the wireless channel on your O2 wireless box. (You'll find instructions in the Broadband speed links below.)
- Connect your equipment to your O2 wireless box directly using an Ethernet cable.
Turn off software you’re not using
Your computer might contain programs that run in the background. Things like security programs or the peer-to-peer software you use to download songs or videos. They could be using your connection when you're not aware of it. See if it makes a difference when you turn them off.
Check your speed accurately
There are lots of online broadband speed tests. But not all of them are accurate. Many don't do a full bandwidth test. To find out how to test properly, see the Broadband speed links below.
- View More: O2 What can I do to speed up my broadband?
- View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=64,E=0000000003153600202,K=1722,Sxi=2,T=guruCase,VARSET_COBJID=23960,Problem=Obj(23960)
What affects my broadband speed?
All sorts of things: some you can control, some you can't.
Things you can't control
Where you live
Your broadband comes through the telephone cables from your local BT exchange. So if you live one kilometre away from it, you'll get faster broadband than someone who lives five kilometres away.
The state of your phone line
The better the phone line, the stronger the broadband signal.
Noise and interference on your phone line
Underground phone lines that run beneath motorways or large buildings suffer interference, known as 'noise'. Noise also affects older phone lines strung from telegraph poles. The more noise you have on your line, the worse your connection.
Things you can control
The layout in your home
The closer your O2 wireless box is to your master phone socket, the better. So plug it straight into the main BT master socket using the filter and cables we supply. (Don't use extension telephone cables because they weaken the signal.)
Plug a filter into every phone socket that has telephones or other equipment attached. If you want to connect to your O2 wireless box with wires, use Ethernet cables.
You'll get better performance from a newer computer, and new equipment (like wires and sockets). If you're using other modems or routers, replace them with your O2 wireless box. We designed it to work with the O2 Home Broadband network.
The websites you visit
Some websites send out information slower than others. Sites hosted overseas can be slower to download than sites hosted in the UK.
When you visit
At peak times, websites that stream video can't always keep up with demand. You get something called a ‘buffering’ message. That's nothing to do with your broadband connection. It's the server that can't send out data fast enough for everyone who wants it. Give the video clip time to load up or see if you can download the file to watch later.
If you share your internet connection with other people in your home, you'll slow each other down. Your broadband speed has to be shared out between all the computers and equipment that are online at any one time.
Some internet applications slow your broadband down. You can easily find out by switching them off and testing your speed. The usual culprits are peer-to-peer and file-sharing software.
Viruses and spyware
Viruses or spyware will slow you down. Use up-to-date anti-virus or anti-spyware software to keep them out. And run a regular scan to check that nothing's in your system already.
- View More: O2 What affects my broadband speed?
- View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=64,E=0000000003153600202,K=1722,Sxi=2,T=guruCase,VARSET_COBJID=23960,Problem=Obj(23960)