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  • Question

    Speed and connection testing

    • Answer
    • To test the performance of your line, we will start your Sky Broadband at a low speed on the first day. Over the first ten days we will try to increase your speeds and will then set your line to provide the best speeds supported with a reliable connection – note if your phone line is very long or has a lot of 'noise' on the line your connection may be set slower than your first day's speed, this is only done where our testing determines that the line cannot maintain a reliable broadband connection at a faster speed. 

      During these first ten days you may notice some variations in speed and your connection may be intermittent at times – this is normal. Please keep your Sky wireless router turned on for the first ten days of active Sky Broadband – this helps us to get the maximum information about your line's performance during testing, so we can select the best settings for your connection.

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    • View Answer at http://www.sky.com/helpcentre/broadband/speed-and-connection-problems/understand-your-speed/speed-and-connection-testing/
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