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    • Follow the steps below to set up your D-Link DSL-2780 router and get connected.

      D-Link DSL-2780
      D-Link DSL-2780

      Before you start

      Before you set up your router, please ensure that:

      • Your router is connected to your computer via an Ethernet cable.
      • You have your TalkTalk broadband username and password to hand. You'll need these to complete step 5 below. You can find these details in your welcome letter. If you don't have your welcome letter, you can call 0870 0875 562 to retrieve your details. This call is free from your TalkTalk landline.
        Note: You must call this number from your TalkTalk landline for security reasons. If you call from another number you will be unable to retrieve your TalkTalk broadband username and password.
      • Your router is connected to the phone socket via a microfilter and your cables and connections are set up as they are here:
        Correct physical connections

      Setting up your D-Link router

      Follow these steps to set up your D-Link router:

      1. Open a web browser such as Internet Explorer, Firefox or Safari.
      2. Type http://192.168.1.1 into the Address bar and press Enter on your keyboard.
        Note: Do not type www.

        Address bar in Internet Explorer

      3. You will be asked to enter a username and password. These details are for your router. They are NOT your TalkTalk broadband username and password. Enter admin in both the User Name and Password boxes. Then click OK.
      4. Click Quick Start on the left-hand side of the screen.

        Quick Start option

      5. Enter your TalkTalk broadband username into the Username box and your password into the Password box. You can find these details in your welcome letter. If you don't have your welcome letter, please call 0870 0875 562 to retrieve your details. You must call this number from your TalkTalk landline. If you call from another number you will be unable to retrieve your details. This call is free of charge.
        Note: The next two images are examples only. Please do NOT change your Wireless Network Name (SSID) or Wireless Network Password to match the details in the images.

        Username and Password boxes

      6. Click Connect at the end of the screen.

        Connect

      7. Click OK to continue and save the settings.

        OK button

      8. In the Address bar, type www.talktalk.co.uk and press Enter on your keyboard.

        Address bar in Internet Explorer

      That's it - you're connected to the internet. Enjoy using your TalkTalk broadband.

      Note: If you've completed the above steps and are having problems connecting, please see:I'm unable to connect.


    • View More: TalkTalk Setting up your D-Link DSL-2780 Router
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    • View Answer at http://help.talktalk.co.uk/app/answers/detail/a_id/1845
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  • Setting up your Huawei EchoLife HG520b

    • The steps on this page will help you to set up your Huawei HG520b router and get online.

      Huawei HG520b

      Before you start

      Before you set up your router, please ensure that:

      • Your router is connected to your computer via an Ethernet cable.
      • You have your TalkTalk broadband username and password to hand. You'll need these to complete the steps below. You can find these details in your welcome letter. If you don't have your welcome letter, you can call 0870 0875 562 to retrieve your details. This call is free from your TalkTalk landline.
        Note: You must call this number from your TalkTalk landline for security reasons. If you call from another number you will be unable to retrieve your TalkTalk broadband username and password.
      • Your router is connected to the phone socket via a microfilter and your cables and connections are set up as they are here:
        Correct physical connections

      Setting up your Huawei HG520b router

      The steps to set up your router differ depending on the type of firmware that's on your Huawei HG520b router. Firmware is the software on your router. Some routers use custom firmware that makes it easy to change the basic settings of the router. Follow the steps below to find out what type of firmware you are using.

      1. Open a web browser such as Internet Explorer, Firefox or Safari.
      2. Type http://192.168.1.1 into the Address bar and press Enter on your keyboard.
        Note: Do not type www.

        Address bar in Internet Explorer

      3. You will be asked to enter a username and password. These details are for your router. They are NOT your TalkTalk broadband username and password. Enter admin in both the User Name and Password boxes. Then click OK.

      Here you can tell what type of firmware your router uses:

      • If you see a Quick Start option on the left-hand side of the screen, your router uses custom firmware. Please follow the steps below for custom firmware.
      • If there's no Quick Start option, please follow the steps for non-custom firmware below.

      Custom firmware

      If your router uses custom firmware, please continue with the following steps:

      1. Click Quick Start on the left-hand side of the screen.

        Quick Start option

      2. Enter your TalkTalk broadband username into the Username box and your password into the Password box. You can find these details in your welcome letter. If you don't have your welcome letter, please call 0870 0875 562 to retrieve your details. You must call this number from your TalkTalk landline. If you call from another number you will be unable to retrieve your details. This call is free of charge.
        Note: The next two images are examples only. Please do NOT change your Wireless Network Name (SSID) or Wireless Network Password to match the details in the images.

        Username and Password

      3. Click Connect at the endof the screen.

        Connect button

      4. Click OK to continue and save the settings.

        OK button

      5. In the Address bar, type www.talktalk.co.uk and press Enter on your keyboard.

        Address bar in Internet Explorer

      That's it - you're connected to the internet. Enjoy using your TalkTalk broadband.

      Note: If you've completed these steps and are having problems connecting, please see, I'm unable to connect.


      Non-custom firmware

      If your router uses non-custom firmware, please continue with the following steps:

      1. Select Basic on the left-hand side of the screen.

        Basic option

      2. Select WAN Setting.

        WAN Setting option

      3. Set VPI to 0 and VCI to 38.
      4. Select Yes from the Active drop-down list, and select Routing from the Mode drop-down list.
      5. Select PPPoA from the Encapsulation drop-down list and select VC from the Multiplex drop-down list.
      6. Enter your TalkTalk broadband username into the Username box and your password into the Password box. You can find these details in your welcome letter. If you don't have your welcome letter, please call 0870 0875 562 to retrieve your details. You must call this number from your TalkTalk landline. If you call from another number you will be unable to retrieve your details. This call is free of charge.

        Username and Password boxes

      7. Under IP Address, set Default Route and NAT to Enable, and then select Set Obtain an IP Address Automatically.
      8. Under MTU Options, set MTU to 1432 and set RIP to Disable.
      9. Click Submit at the end of the screen.

        Submit button

      10. In the Address bar, type www.talktalk.co.uk and press Enter on your keyboard.

        Address bar in Internet Explorer

      That's it - you're connected to the internet. Enjoy your TalkTalk broadband.

      Note: If you've completed these steps and are having problems connecting, please see: I'm unable to connect.


    • View More: TalkTalk Setting up your Huawei EchoLife HG520b
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    • View Answer at http://help.talktalk.co.uk/app/answers/detail/a_id/1607
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  • Setting up your Netgear DG834G or DG834PN router

    • Follow the steps below to set up your Netgear DG834G or DG834PN router and get connected.

      Netgear DG834G/PN


      Before you start

      Before you set up your router, please ensure that:

      • Your router is connected to your computer via an Ethernet cable.
      • You have your TalkTalk broadband username and password to hand. You'll need these to complete step 5 below. You can find these details in your welcome letter. If you don't have your welcome letter, you can call 0870 0875 562 to retrieve your details. This call is free from your TalkTalk landline.
        Note: You must call this number from your TalkTalk landline for security reasons. If you call from another number you will be unable to retrieve your TalkTalk broadband username and password.
      • Your router is connected to the phone socket via a microfilter and your cables and connections are set up as they are here:
        Correct physical connections

      Setting up your Netgear DG834G or DG834PN router

      Follow these steps to set up your Netgear DG834G or DG834PN router:

      1. Open a web browser such as Internet Explorer, Firefox or Safari.
      2. Type http://192.168.0.1 into the Address bar and press Enter on your keyboard.
        Note: Do not type www.

        Address bar in Internet Explorer 8

      3. You will be asked to enter a username and password. These details are for your router. They are not your TalkTalk broadband username and password. Enter admin in the User Name box and password in the Password box. Then click OK.
      4. Select Basic Settings on the left-hand side of the screen.

        Basic Settings screen

      5. Enter your TalkTalk username into the Login box and your password into the Password box. You can find these details in your welcome letter. If you don't have your welcome letter, please call 0870 0875 562 to retrieve your details. You must call from your TalkTalk landline. If you call from another number you will be unable to retrieve your details. This call is free of charge.

        Login and Password boxes

      6. Set Internet IP Address to Get Dynamically From ISP, and then set Domain Name Server (DNS) Address to Get Automatically From ISP.
      7. Set NAT (Network Address Translation) to Enable.
      8. Click Apply at the end of the screen.

        Apply
      9. In the menu on the left, under Setup, select ADSL Settings.
      10. Set Multiplexing Method to VC-Based. Then set VPI to 0 and VCI to 38 and click Apply.
      11. In the menu on the left, under Advanced, select WAN Setup.
      12. Set MTU Size (in bytes) to 1432.
      13. Click Apply at the end of the screen.
      14. In the Address bar, type www.talktalk.co.uk and press Enter on your keyboard.

        Address bar in Internet Explorer

      That's it - you're connected to the internet. Enjoy using your TalkTalk broadband.

      Note: If you've completed these steps and are having problems connecting, please see: I'm unable to connect.


    • View More: TalkTalk Setting up your Netgear DG834G or DG834PN router
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    • View Answer at http://help.talktalk.co.uk/app/answers/detail/a_id/1610
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  • Set up a wired broadband connection

    • To set up a wired connection with Sky Broadband you will need the Sky router, a computer or laptop and the yellow (Ethernet) cable. If you want to set up a wireless connection, please read our instructions on 
      how to set up a wireless connection with Sky Broadband

      First you will need to unpack and start up your Sky Broadband router. You can find help and advice on doing this in our Setting up your Sky Broadband router guide
      Don't forget to check your Sky Broadband activation date - you will not be able to set up your broadband connection if your Sky Broadband has not been activated yet. You should have received this in a letter from Sky or you can check online to see if your service has been activated

      Once you have set up your router, watch the instructional video or follow the step-by-step guide below. Please note that the router in the video may be different from your router at home, but the principle of connecting to the internet is exactly the same. 

      Connect your ethernet cable to your computer
      Take the yellow Ethernet cable and put one end into the back of your computer or laptop where you see the symbol below and be sure it clicks in.

      Connect the other end of the ethernet cable to your router
      Check to see that the power light on the router is lit. The internet light should also be on. The internet light on your router may look like an ‘i’ or an ‘@’ sign   If these lights are on, push the other end of the Ethernet cable in to the back of the router as shown in the diagram. On the back of the router there are four ports. This will allow you to connect up to four devices (including games consoles and handheld devices) to the internet.

      Click on your internet browser icon
      Click on your internet browser icon or your desktop, if you have one there. You should now be able to connect to the internet. To test this, try sending an email or visit Sky.com.

      Are you still having trouble getting online?
      If you have any difficulty connecting to the internet, we have information to help you get online in no time. 

      I can’t connect to the internet or my connection keeps dropping out 

      My broadband connection is slow 

      Understand your broadband connection speed

    • View More: Sky Set up a wired broadband connection
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    • View Answer at http://www.sky.com/helpcentre/broadband/set-up/set-up-wired/
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  • Sky Broadband compatibility

  • Has your Sky Broadband service been activated?

    • The easiest way to check when your Sky Broadband line will be activated is by using our onlineOrder Tracking service.

       

      On the My Sky homepage, enter your Sky iD username and password in the Sign in with your Sky iD section. If you don't have a Sky iD, you can create one by selecting Sign up now.

       

      Once you've signed in, look for the My Account section in the top navigation bar. Choose theOrder Tracking link on the left of the page to see the status of your order, including your Sky Broadband line activation date, if it's available. 

       

      If you're already a Sky TV customer and you're waiting for a Sky Broadband order to be completed, you can also access Order Tracking using your Sky remote control. Pressinteractive on your Sky remote control and select Sky Active, then choose My Account & Help. Here, you can view your statements, track your orders and manage your account via your TV.

       

      If you provided us with your mobile or landline telephone number and gave us permission to call you when you ordered Sky Broadband, we may send you a text message to let you know when your line's been activated.

       

      Please note that your line activation date may not be the same day as when the engineer visits to install Sky TV, or the day your Sky Broadband router arrives in the post.


    • View More: Sky Has your Sky Broadband service been activated?
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    • View Answer at http://www.sky.com/helpcentre/broadband/set-up/has-service-been-activated/
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  • Set up a wireless connection

    • To set up a wireless connection with Sky Broadband you will need the Sky wireless router and a wireless-enabled computer. If you want to set up a connection using wires, please read our instructions on 
      how to set up a wired connection with Sky Broadband


      Your SSID (a unique identifier for your wireless network) and Network Key (a password which keeps your wireless connection secure) are printed on a label on your router.

       

      First you will need to unpack and start up your Sky Broadband Wireless router. You can find help and advice on doing this in our Setting up your Sky Broadband router guide.

       

      Don't forget to check your Sky Broadband activation date - you will not be able to set up your wireless connection if your Sky Broadband has not been activated yet. You should have received this in a letter from Sky or you can check online.

       

      Once you have set up your router, watch the relevant instructional video or follow the step-by-step guide below. Please note that the router in the videos may be different from your router at home, but the principle of connecting to the internet is exactly the same.


      Wireless Network logoSTEP 1

      Firstly, ensure you can see a wireless symbol on your computer similar to one of the examples in the picture.

       

      If you can't see a symbol like this, or you know that your computer is not wireless-enabled, you can buy an adaptor from Sky Customer Services. See our Contact Us page to find out how to get in touch.


      STEP 2

      You'll need your SSID and Network Key codes. These ensure that only you can access your internet connection. They are printed on the bottom of your Sky wireless router.


      STEP 3

      Different versions of Windows may have slightly different ways of accessing your wireless network settings. There may be a sticker telling you which operating system you're using, but if you're not sure, use the Start key or menu button, select Run, type'winver' in the text field and select OK


      A pop-up window will display information about your operating system, including the version of Windows you are using. If you are using Linux, Mac OSX or another operating system, you should find that while the menus and buttons may have different names, the process is similar.


      STEP 4

      Right-click the wireless network icon. The exact icon may vary, depending on your brand of computer, but this will commonly feature the connectivity bars, as shown in our examples from Windows XP and Vista and may appear in the lower right corner of your screen.

      STEP 5
      You need to see a list of the wireless networks that are in range of your computer, so look for an option that will give you this. If you're using Windows XP, for example, select View Available Wireless NetworksIf you're using Windows Vista, choose Connect to a Network. Other operating systems may have different wording.
       
      STEP 6

      When the Wireless Network Connection window appears, select the connection labelled with your Sky SSID and choose Connect. The SSID will appear as written on the bottom of your router and on the 'Keep me handy' card.

       

      If you don't see your network at first, try refreshing network list. The list of available networks looks similar in Windows XP (top image) and Windows Vista (bottom image).


      STEP 7

      Enter your network key when prompted. It's case sensitive and doesn’t contain any numbers, so there are no zeros, only Os.

      STEP 8
      Once you've followed these steps, you should be able to connect to the internet wirelessly. If the yellow ethernet cable is still connected to your computer, remove it. You'll notice that the ethernet lights on your router will go out when you do this. Wait a minute to give your wireless connection time to connect, then open your web browser and start enjoying the web without wires. 



    • View More: Sky Set up a wireless connection
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    • View Answer at http://www.sky.com/helpcentre/broadband/set-up/set-up-wireless/
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  • Set up a Netgear Wireless Network Adaptor purchased from Sky

    • Insert the install CD supplied with your Netgear Wireless Network Adaptor and follow the instructions on screen. Don't plug the adapter into your computer until you're prompted to do so by the instructions.

       

      During installation you will be asked to select your wireless network (SSID) from a list of options and enter your Network Key (the password that keeps your wireless connection secure). These are both printed on a label on the Sky wireless router.

       

      Your SSID and Network Key will be unique to your Sky Broadband router and use the format:

       

      SSID – SKY12345. 
      Network Key – ABCDEFGH


    • View More: Sky Set up a Netgear Wireless Network Adaptor purchased from Sky
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    • View Answer at http://www.sky.com/helpcentre/broadband/set-up/set-up-netgear-wireless-adaptor/
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  • Connecting your Apple device to your Sky wireless router

    • It’s quick and easy to connect your iPhone, iPod Touch or iPad to the internet using your Sky Broadband wireless connection. Before you start, switch on your Apple device and check that your Sky wireless router is connected to the internet. 

      If you haven't set-up your Sky Broadband router, first you will need to unpack it and start it up. You can find help and advice on doing this in our Setting up your Sky Broadband router guide

      If you've not connected your router yet, don't forget to check your Sky Broadband activation date - you will not be able to set up your broadband connection if your Sky Broadband has not been activated. You should have received this in a letter from Sky or you can check online to see if your service has been activated

      Once you have set up your router, watch our instructional video or follow the step-by-step guide below. Please note that the router in the video may be different from your router at home, but the principle of connecting to the internet is exactly the same.

      Step 1 - Switch on your apple device
      Switch on your Apple device and find and select the Settingsicon. Unless you’ve moved it, this should be available on the first screen you see.

      Step 2 - Select the Wi-Fi option
      In the Settings menu, find and select the Wi-Fi option

      Step 3 - Make sure Wi-Fi is set to on
      If it’s not already, make sure the Wi-Fi selection option is set to ‘On’.

      Step 4 - Find your wireless network name
      For the next steps, you’ll need to know your wireless network name, also known as your SSID code. This is printed on the Keep Me Handy Card that came with your Sky Broadband wireless router. If you’ve lost it, don’t worry, your network name can also be found printed on a sticker at the base of your router. 

      Unless you’ve changed it, your wireless network name will probably be something like “SKY” followed by five numbers. For example SKY 12345.

      Step 5 - Choose a network on your apple device
      Now that you’ve found your SSID code, go back to your Apple device. 

      In the “Choose a Network” category, look through the list of available networks until you find your wireless network.

      Step 6 - Type in your password
      Click on your chosen network and you’ll be asked for a password. Your password can be found below your wireless network name on your Keep Me Handy Card or under your Sky Broadband wireless router. This is also known as Network Key

      The Network Key is case sensitive so make sure you enter the letters exactly as they’re printed.  There are no numbers in the Network Key , so if you see any circles they’ll be letter 'O's, not zeros. 

      When you type in the password you’ll see a series of dots instead of the letters. Don’t worry, your keyboard isn’t broken, this is just for security reasons.

      Step 7 - Select Join
      Once you’ve entered your network key, select join

      Step 8 - That's it. You are now online
      Your iPhone, iPod Touch or iPad will now connect to your Sky Broadband network and you’ll see a tick against your highlighted wireless network name.



    • View More: Sky Connecting your Apple device to your Sky wireless router
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    • View Answer at http://www.sky.com/helpcentre/broadband/set-up/connecting-your-ipod-touch-ipad-or-iphone/
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  • Set up your Sky wireless router

    • This guide explains how to set up your router and get online wirelessly with Sky Broadband. You can download our PDF wireless set up guide so you can follow the instructions on your computer when you're not connected to the internet. You could also save the PDF to a memory stick and read the instructions on your home computer while you're setting up the connection. To set up the Sky wireless router, you'll need the cables we sent in your pack and microfilters for each telephone socket in use in your home. It’s also important to fit microfilters to the sockets connected to your set top boxes. Microfilters are very important, as they stop your broadband signal interrupting other devices that plug into your phone line, like telephones or your Sky box. 

      If you've already plugged in your router and attached microfilters to your telephone points, and would like to set up a wireless connection, use the following link to find out how.

      Setting up a wireless connection with Sky Broadband 

      New to Sky or installing a replacement router? Use the following link to find out how to set up a wireless connection.

      Set up a wireless connection with your Sky wireless N router 

      If you want to set up a connection using wires, please read our instructions on 
      how to set up a wired connection with Sky Broadband
       

      To find out how to set up your Sky wireless router, watch the instructional video or follow the step-by-step guide below. Please note that the router in the video may be different from your router at home, but the principle of connecting to the internet is exactly the same.


    • View More: Sky Set up your Sky wireless router
    •  
    • View Answer at http://www.sky.com/helpcentre/broadband/set-up/set-up-router/
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