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Follow the steps below to set up your D-Link DSL-2780 router and get connected.

D-Link DSL-2780

Before you start

Before you set up your router, please ensure that:

• Your router is connected to your computer via an Ethernet cable.
• You have your TalkTalk broadband username and password to hand. You'll need these to complete step 5 below. You can find these details in your welcome letter. If you don't have your welcome letter, you can call 0870 0875 562 to retrieve your details. This call is free from your TalkTalk landline.
  Note: You must call this number from your TalkTalk landline for security reasons. If you call from another number you will be unable to retrieve your TalkTalk broadband username and password.
• Your router is connected to the phone socket via a microfilter and your cables and connections are set up as they are here:
  

Setting up your D-Link router

Follow these steps to set up your D-Link router:

1. Open a web browser such as Internet Explorer, Firefox or Safari.
2. Type http://192.168.1.1 into the Address bar and press Enter on your keyboard.
   Note: Do not type www.
   
   
   
   
3. You will be asked to enter a username and password. These details are for your router. They are NOT your TalkTalk broadband username and password. Enter admin in both the User Name and Password boxes. Then click OK.
4. Click Quick Start on the left-hand side of the screen.
   
   
   
   
5. Enter your TalkTalk broadband username into the Username box and your password into the Password box. You can find these details in your welcome letter. If you don't have your welcome letter, please call 0870 0875 562 to retrieve your details. You must call this number from your TalkTalk landline. If you call from another number you will be unable to retrieve your details. This call is free of charge.
   Note: The next two images are examples only. Please do NOT change your Wireless Network Name (SSID) or Wireless Network Password to match the details in the images.
   
   
   
   
6. Click Connect at the end of the screen.
   
   
   
   
7. Click OK to continue and save the settings.
   
   
   
   
8. In the Address bar, type www.talktalk.co.uk and press Enter on your keyboard.
   
   
   
   

That's it - you're connected to the internet. Enjoy using your TalkTalk broadband.

Note: If you've completed the above steps and are having problems connecting, please see:I'm unable to connect.

The steps on this page will help you to set up your Huawei HG520b router and get online.

Before you start

Before you set up your router, please ensure that:

• Your router is connected to your computer via an Ethernet cable.
• You have your TalkTalk broadband username and password to hand. You'll need these to complete the steps below. You can find these details in your welcome letter. If you don't have your welcome letter, you can call 0870 0875 562 to retrieve your details. This call is free from your TalkTalk landline.
  Note: You must call this number from your TalkTalk landline for security reasons. If you call from another number you will be unable to retrieve your TalkTalk broadband username and password.
• Your router is connected to the phone socket via a microfilter and your cables and connections are set up as they are here:
  

Setting up your Huawei HG520b router

The steps to set up your router differ depending on the type of firmware that's on your Huawei HG520b router. Firmware is the software on your router. Some routers use custom firmware that makes it easy to change the basic settings of the router. Follow the steps below to find out what type of firmware you are using.

1. Open a web browser such as Internet Explorer, Firefox or Safari.
2. Type http://192.168.1.1 into the Address bar and press Enter on your keyboard.
   Note: Do not type www.
   
   
   
   
3. You will be asked to enter a username and password. These details are for your router. They are NOT your TalkTalk broadband username and password. Enter admin in both the User Name and Password boxes. Then click OK.

Here you can tell what type of firmware your router uses:

• If you see a Quick Start option on the left-hand side of the screen, your router uses custom firmware. Please follow the steps below for custom firmware.
• If there's no Quick Start option, please follow the steps for non-custom firmware below.

Custom firmware

If your router uses custom firmware, please continue with the following steps:

1. Click Quick Start on the left-hand side of the screen.
   
   
   
   
2. Enter your TalkTalk broadband username into the Username box and your password into the Password box. You can find these details in your welcome letter. If you don't have your welcome letter, please call 0870 0875 562 to retrieve your details. You must call this number from your TalkTalk landline. If you call from another number you will be unable to retrieve your details. This call is free of charge.
   Note: The next two images are examples only. Please do NOT change your Wireless Network Name (SSID) or Wireless Network Password to match the details in the images.
   
   
   
   
3. Click Connect at the endof the screen.
   
   
   
   
4. Click OK to continue and save the settings.
   
   
   
   
5. In the Address bar, type www.talktalk.co.uk and press Enter on your keyboard.
   
   
   
   

That's it - you're connected to the internet. Enjoy using your TalkTalk broadband.

Note: If you've completed these steps and are having problems connecting, please see, I'm unable to connect.

Non-custom firmware

If your router uses non-custom firmware, please continue with the following steps:

1. Select Basic on the left-hand side of the screen.
   
   
   
   
2. Select WAN Setting.
   
   
   
   
3. Set VPI to 0 and VCI to 38.
4. Select Yes from the Active drop-down list, and select Routing from the Mode drop-down list.
5. Select PPPoA from the Encapsulation drop-down list and select VC from the Multiplex drop-down list.
6. Enter your TalkTalk broadband username into the Username box and your password into the Password box. You can find these details in your welcome letter. If you don't have your welcome letter, please call 0870 0875 562 to retrieve your details. You must call this number from your TalkTalk landline. If you call from another number you will be unable to retrieve your details. This call is free of charge.
   
   
   
   
7. Under IP Address, set Default Route and NAT to Enable, and then select Set Obtain an IP Address Automatically.
8. Under MTU Options, set MTU to 1432 and set RIP to Disable.
9. Click Submit at the end of the screen.
   
   
   
   
10. In the Address bar, type www.talktalk.co.uk and press Enter on your keyboard.
    
    
    
    

That's it - you're connected to the internet. Enjoy your TalkTalk broadband.

Note: If you've completed these steps and are having problems connecting, please see: I'm unable to connect.

Follow the steps below to set up your Netgear DG834G or DG834PN router and get connected.

Before you start

Before you set up your router, please ensure that:

• Your router is connected to your computer via an Ethernet cable.
• You have your TalkTalk broadband username and password to hand. You'll need these to complete step 5 below. You can find these details in your welcome letter. If you don't have your welcome letter, you can call 0870 0875 562 to retrieve your details. This call is free from your TalkTalk landline.
  Note: You must call this number from your TalkTalk landline for security reasons. If you call from another number you will be unable to retrieve your TalkTalk broadband username and password.
• Your router is connected to the phone socket via a microfilter and your cables and connections are set up as they are here:
  

Setting up your Netgear DG834G or DG834PN router

Follow these steps to set up your Netgear DG834G or DG834PN router:

1. Open a web browser such as Internet Explorer, Firefox or Safari.
2. Type http://192.168.0.1 into the Address bar and press Enter on your keyboard.
   Note: Do not type www.
   
   
   
   
3. You will be asked to enter a username and password. These details are for your router. They are not your TalkTalk broadband username and password. Enter admin in the User Name box and password in the Password box. Then click OK.
4. Select Basic Settings on the left-hand side of the screen.
   
   
   
   
5. Enter your TalkTalk username into the Login box and your password into the Password box. You can find these details in your welcome letter. If you don't have your welcome letter, please call 0870 0875 562 to retrieve your details. You must call from your TalkTalk landline. If you call from another number you will be unable to retrieve your details. This call is free of charge.
   
   
   
   
6. Set Internet IP Address to Get Dynamically From ISP, and then set Domain Name Server (DNS) Address to Get Automatically From ISP.
7. Set NAT (Network Address Translation) to Enable.
8. Click Apply at the end of the screen.
   
   
9. In the menu on the left, under Setup, select ADSL Settings.
10. Set Multiplexing Method to VC-Based. Then set VPI to 0 and VCI to 38 and click Apply.
11. In the menu on the left, under Advanced, select WAN Setup.
12. Set MTU Size (in bytes) to 1432.
13. Click Apply at the end of the screen.
14. In the Address bar, type www.talktalk.co.uk and press Enter on your keyboard.
    
    
    
    

That's it - you're connected to the internet. Enjoy using your TalkTalk broadband.

Note: If you've completed these steps and are having problems connecting, please see: I'm unable to connect.

The easiest way to check when your Sky Broadband line will be activated is by using our onlineOrder Tracking service.

On the My Sky homepage, enter your Sky iD username and password in the Sign in with your Sky iD section. If you don't have a Sky iD, you can create one by selecting Sign up now.

Once you've signed in, look for the My Account section in the top navigation bar. Choose theOrder Tracking link on the left of the page to see the status of your order, including your Sky Broadband line activation date, if it's available. 

 

If you're already a Sky TV customer and you're waiting for a Sky Broadband order to be completed, you can also access Order Tracking using your Sky remote control. Pressinteractive on your Sky remote control and select Sky Active, then choose My Account & Help. Here, you can view your statements, track your orders and manage your account via your TV.

If you provided us with your mobile or landline telephone number and gave us permission to call you when you ordered Sky Broadband, we may send you a text message to let you know when your line's been activated.

Please note that your line activation date may not be the same day as when the engineer visits to install Sky TV, or the day your Sky Broadband router arrives in the post.

To set up a wireless connection with Sky Broadband you will need the Sky wireless router and a wireless-enabled computer. If you want to set up a connection using wires, please read our instructions on 
how to set up a wired connection with Sky Broadband. 

Your SSID (a unique identifier for your wireless network) and Network Key (a password which keeps your wireless connection secure) are printed on a label on your router.

First you will need to unpack and start up your Sky Broadband Wireless router. You can find help and advice on doing this in our Setting up your Sky Broadband router guide.

Don't forget to check your Sky Broadband activation date - you will not be able to set up your wireless connection if your Sky Broadband has not been activated yet. You should have received this in a letter from Sky or you can check online.

Once you have set up your router, watch the relevant instructional video or follow the step-by-step guide below. Please note that the router in the videos may be different from your router at home, but the principle of connecting to the internet is exactly the same.

STEP 1

Firstly, ensure you can see a wireless symbol on your computer similar to one of the examples in the picture.

If you can't see a symbol like this, or you know that your computer is not wireless-enabled, you can buy an adaptor from Sky Customer Services. See our Contact Us page to find out how to get in touch.

STEP 2

Insert the install CD supplied with your Netgear Wireless Network Adaptor and follow the instructions on screen. Don't plug the adapter into your computer until you're prompted to do so by the instructions.

During installation you will be asked to select your wireless network (SSID) from a list of options and enter your Network Key (the password that keeps your wireless connection secure). These are both printed on a label on the Sky wireless router.

Your SSID and Network Key will be unique to your Sky Broadband router and use the format:

SSID – SKY12345. 
Network Key – ABCDEFGH

This guide explains how to set up your router and get online wirelessly with Sky Broadband. You can download our PDF wireless set up guide so you can follow the instructions on your computer when you're not connected to the internet. You could also save the PDF to a memory stick and read the instructions on your home computer while you're setting up the connection. To set up the Sky wireless router, you'll need the cables we sent in your pack and microfilters for each telephone socket in use in your home. It’s also important to fit microfilters to the sockets connected to your set top boxes. Microfilters are very important, as they stop your broadband signal interrupting other devices that plug into your phone line, like telephones or your Sky box. 

If you've already plugged in your router and attached microfilters to your telephone points, and would like to set up a wireless connection, use the following link to find out how.

Setting up a wireless connection with Sky Broadband 

New to Sky or installing a replacement router? Use the following link to find out how to set up a wireless connection.

Set up a wireless connection with your Sky wireless N router 

If you want to set up a connection using wires, please read our instructions on 
how to set up a wired connection with Sky Broadband. 
 

To find out how to set up your Sky wireless router, watch the instructional video or follow the step-by-step guide below. Please note that the router in the video may be different from your router at home, but the principle of connecting to the internet is exactly the same.

An IP address is an identifier giving you a location on the internet, and you will be assigned one each time you log on.

A static IP address means that instead of getting a different IP address each time you log on to the internet you will keep the same one.

This is useful if you are running a server from within your home, or if you have set up remote access from another location to your home PC. This is an optional extra and doesn't carry a general benefit for standard internet use.

If you would find a static IP address useful, we can add this to your account for an additional £5.11 per month charge to your regular O2 Home Broadband bill.

You can opt for this at the "sign-up" stage or after your service has gone live with us.

If you chose the static IP address option when you signed up for O2 Home Broadband, you'll need to enter your static IP details to get everything set up.

You can find all the information you'll need in your Welcome Pack, and we emailed it to you as well. The set up CD will prompt you for this information when you get to the 'testing your connection' stage. Just type it into the relevant boxes.

Check out our O₂ Guru TV video below:

Help Videos

How to apply static IP on O2 Home Broadband

The O2 Home Broadband advanced settings let you view and change settings that can't be altered using the set up CD. These include:

• Checking your connection speed accurately
• Seeing statistics for your connection
• Changing some of the security settings
• Returning to the O2 wireless box's standard settings
• Changing the name of your wireless network
• Viewing information about the computers connected to the O2 wireless box
  

The O2 Home Broadband advanced settings are stored on your O2 wireless box. You can access them through a web browser, so they're sometimes referred to as the 'web interface' or 'Router GUI'.

If you can, we recommend using the set up CD rather than the O2 Home Broadband advanced settings to make changes to your set up. This is because changing the advanced settings can affect your broadband if you’re not 100% sure on what you’re doing.

Most common tasks can be carried out using the set up CD, including adding computers to your connection and setting up a home network.

For more information about accessing the O2 Home Broadband advanced settings, see 'How to open the O2 Home Broadband advanced settings'.

View our interactive guide to get more support setting up and going wireless

You can change the settings of your O2 wireless box through the O2 Home Broadband advanced settings. You can reach these through your browser:

• Make sure your computer is connected to the O2 wireless box, either wirelessly or via a network cable. If you can see websites then you're connected.

• Open your your internet browser, such as Internet Explorer 
  
  
• Type 'http://o2wirelessbox.lan' into the browser's address bar and press 'Enter'.
  
  
• The O2 Home Broadband advanced settings should load.

View our interactive guide to get more support setting up and going wireless

If you're an existing O2 Home Broadband customer and decided to add a static IP address, you'll need to set this up manually instead. We'll send you the details you need in the post and via email.  

You need to open the O2 Home Broadband advanced settings and enter this information. We've explained exactly what to do here – but please don't follow these instructions until you've received the details through the post.

This guide will only work if you're using the O2 wireless box to connect to O2 Home Broadband. If you're using your own router then please consult the manufacturer's instructions.  

Ready to go? Here's what you need to do:

1. Open Microsoft Internet Explorer. - In Windows XP, click on the 'Start' button and choose 'Internet'.
2. Type 'http://o2wirelessbox.lan' into Internet Explorer's address bar and press 'Enter'.
3. The O2 Home Broadband advanced settings should load in Internet Explorer. If you have trouble accessing them, see the 'Related Links', below, for troubleshooting advice.
4. A new window will open. Click 'Next'.
5. You’ll see the text 'Select a service' with a list by it. Click 'Static IP' so it's highlighted in blue, and then click 'Next'.
6. In the 'Static WAN IP Address' text box enter the 'Static IP address' that's printed on the letter we sent in your Welcome Pack.
7. You don't need to change anything in the 'WAN NetMask' box.
8. In the 'Gateway IP address' text box, enter the 'Default gateway' that's printed on the letter we sent you.
9. Click 'Next'.
10. The next window will contain two text boxes. You don't need to change anything here, so just click 'Next' again.
11. You'll see a screen summarising the information you entered
12. Click 'Start'. The O2 wireless box will restart itself.
13. When the screen changes to say that 'You have successfully completed the SpeedTouch™ Easy Setup', click 'Finish'.

That's it – you'll now be connected to O2 Home Broadband with your static IP address.

This is how long it should take to get you up and running:

• Broadband only: 6-10 working days
• Broadband and Home Phone: 10 working days. But if you’re having a new line installed, it could actually be bit quicker than this. 
  
  Note: a working day is Monday to Friday, and not on a public holiday

We'll send you a text message and email when it's done. If you’re taking home phone from us too, everything will go live on the same day.

You'll probably be raring to go by then. So as soon as the message comes through, you can insert the set up CD, follow the instructions and connect your O2 wireless box.

The O2 Home Broadband Pack will probably arrive before your line is activated. When it turns up, check that we've included everything.

Please don't try and connect your O2 wireless box before your get our message to say the line's been activated.

Yes, but don't start until after we've connected your line. We'll send you a text and  email when everything's ready.

The easiest way to get going with broadband is to use your installation CD. If you're having trouble with it, or you prefer to do the job manually, this is what you do.

Broadband filters

Plug in your broadband filters first. They're the small boxes that look like telephone adapters.

1. If a telephone's plugged into your telephone socket, unplug it.
2. Plug a broadband filter into the socket.
3. Plug your telephone into the phone socket on the broadband filter.
4. Add a filter to anything else that's connected to your landline: other telephones, fax machines, Sky boxes – the lot. Anything that's plugged into a phone socket needs a filter.
   

O2 wireless box

Connect your O2 wireless box next.

1. Plug one end of the grey DSL cable into the socket marked ADSL modem on the broadband filter.
2. Plug the other end of the grey cable into the grey socket marked DSL on your O2 wireless box.
3. Plug the Ethernet cable (the cable with the yellow ends) into the yellow socket marked 1 on your O2 wireless box.
4. Plug the other end of the Ethernet cable into your PC or laptop. There's usually only one place where it fits.
5. Connect the wire for the power supply to the O2 wireless box. The power socket's just by the aerial.
6. Plug the power supply into your wall socket and switch on.
7. If you have the Pro Router , all the lights on the front of the O2 wireless box will come on as green. On other routers, they all show green apart from one – the Wireless light, which is amber.
8. If the lights show any other colour, check the troubleshooting links below.
9. When all the lights are on, you can get onto the internet by opening your browser.
10. If your wireless PC or laptop has no Ethernet port, check the link below about setting up wirelessly without the O2 broadband setup CD. If your PC or laptop isn’t wireless and has no Ethernet port, you'll have to buy a USB Ethernet or wireless adapter.
11. If you chose a static IP , your Internet light will stay red until you put your static IP details into the box. See the link below for instructions on setting up a static IP.

Check out our O₂ Guru TV video below:

Help Videos

How to set up an O2 Wireless Box

You've set up broadband on your main computer and now you want the Internet on all your other computers too. Don't worry it's not as complicated as it sounds. Just follow our step-by-step guide and you'll be up and running in no time:

• Insert your set up CD into the computer you want to set broadband up on. Don't put it in your main computer - it already has broadband and might get confused.

• You'll be asked whether you want to set up O2 Home Broadband for the first time or whether you have already set up O2 Home Broadband. Choose 'Add an extra computer to my O2 Home Broadband connection'.

• Next, choose whether you want to set up a wireless or wired / ethernet network. You'll need a standard network cable to set up a wired connection. You can use the yellow Ethernet cable that was included in your O2 Home Broadband pack. If you're already using it, it's too short, or the cat chewed it, you should be able to buy another one from most computer stores.

• If you chose the wireless option, you'll be asked to enter your 'SSID' and 'WEP' codes. You can find them on the bottom of your O2 wireless box or on the label of your quick start guide.

• Then you just need to click 'Next' when asked and your computer will set up the O2 Home Broadband Assistant. If anything goes wrong in the future, this'll help you fix it.

• That's it. You're ready for action.

Got a problem?

If you used the CD to set up O2 Home Broadband, the O2 Home Broadband Assistant will guide you through quick fixes for most common problems.

If you're still having issues, try one of the following.

• Check your cables – are they all properly plugged in? If you find any loose ones, plug them in and start the process again.

• If you're using wireless, check you typed the SSID and WEP codes correctly and that caps lock hasn't been accidentally turned on.

• All cables and codes present and correct? It might just be a glitch, so try the whole thing from the start again.

Still not working?

Sadly not everything can be solved this easily. So if you're still have problems, call us on 0800 230 0202 free from a landline, or drop the first '0' to call free from an O2 mobile. One of our customer service advisors will take you through the whole process, if it is your first wireless or first wired PC. If it is an additional device, this would fall into the remit of our O2 Techies and would be potentially a chargeable service. Please see our related link about O2 Techies and what they do.

View our interactive guide to get more support setting up and going wireless

If you’ve got Mac OS 10.4 or higher, just pop in our setup CD and follow the instructions. It’ll help you get your wireless going too. Just make sure you’ve switched on AirPort. And when it asks for a password, you need the one for your Mac.

If you don’t have 10.4 or higher, or if the CD doesn’t work, here’s what you need to do. (It’ll help if you’re near a landline socket.)

Step 1: Plug in your broadband filters

1. Unplug everything that’s plugged into your landline (phones, fax machines, answering machine).
2. Plug a broadband filter into every phone socket you use.
3. Plug all your other equipment into the broadband filters. (Use slot marked ‘phone’.)

Step 2: Plug in your O2 wireless box

1. Plug one end of the grey DSL cable into the ‘ADSL modem’ slot on your broadband filter.
2. Plug the other end into your wireless box. (Use the grey DSL socket.)
3. Plug the yellow Ethernet cable into your wireless box. (Use socket ‘1’.)
4. Plug your wireless box’s power cable in.
5. Switch it on.

Step 3: Connect your Mac

1. Make sure your Mac is off.
2. Plug the yellow Ethernet cable from your wireless box into the Ethernet socket on your Mac. 
3. Make sure your wireless box is on. 
4. When the lights marked ‘Power’, ‘Broadband/DSL’ and ‘Internet’ go green, switch on your Mac.

That’s it. When your Mac starts up, it’ll connect to the internet automatically. To test it, just try to open any website in an internet browser (like Safari).

Problems?

1. Make sure your landline and broadband line have been activated. If you haven’t had a text or email from us saying it’s ready, you’ll have to wait until we do and try again. (It normally takes us a couple of weeks to activate your broadband from the time you order it.)
2. Check if the ‘Broadband/DSL’ and ‘Internet’ lights on your wireless box are green. .
3. Check that AppleTalk is switched on, on your Mac:

1. 'Go to the Apple menu’.
2. 'Choose ‘System preferences’.
3. 'Choose ‘Network.
4. 'Choose ‘Built-in Ethernet’ from the ‘Show’ menu. 
5. 'Under ‘TC/IP’, choose ‘Using DHCP’. 
6. 'Under AppleTalk, click ‘Make AppleTalk Active’.
7. 'Look for the ‘Configure’ dropdown menu, under Ethernet.
8. 'Choose ‘Automatically’. 
9. 'Click ‘Apply now’.

View our interactive guide to get more support setting up and going wireless

And if you’re still stuck, call 0800 230 0202 free from any landline (drop the first ‘0’ to call us free from your O2 mobile).

Check out our O₂ Guru TV video below:

Help Videos

How to connect to O2 Home Broadband when using a Mac

If the you want to use O2 Home Broadband with your own router, you may need to enter some settings for it to work properly.

Some routers come set up correctly. Others will come with a set up CD or wizard to help you get connected. You'll need to refer to the manufacturer's instructions to find out exactly how to enter these details.

If your router has an ADSL2+ setting, make sure it's enabled. ADSL2+ is the technology we use to get a high-speed connection into your home.

There are different settings for our service depending on whether you are using our standard service or our Home Access service. Settings for both are provided below:

Standard settings (Standard, Premium, Pro,  The Basics, The All Rounder, and The Works packages)

These are the other settings you'll need to enter into your router:

• ISP name: O2 Home Broadband  
• Multiplexing method: LLC-Based  
• VPI: 0  
• VCI: 101  
• Username: leave blank  
• Password: leave blank  
• Domain name: leave blank  
• IP address type: this depends on whether you chose our static IP address option or not:
  • If you didn't choose our static IP address option, set this to dynamic IP
  • If you did choose our static IP address, enter the IP address printed in your welcome letter 
• DNS servers: choose to get these dynamically from the Internet provider  
• NAT: enable  
• Primary DNS server: 87.194.255.154  
• Secondary DNS server: Leave blank

Once you've entered these, you should be able to connect your router to your landline as described in the manufacturer's instructions, and get online.

Please note that if you have problems using your own router, we can't offer any help to fix it.  

If you have a static IP address, you should enter the following DNS server address:

Primary DNS server: 87.194.255.155

Home Access settings 

These are the IP Stream settings you will need to enter into the router:

Username: Radius Name
Password: Radius Password
Your radius username and password will have been sent to you when you joined. If you've lost them, click on the 'Email us' link below and ask us to re-send them to you.

• IP Address: Get automatically from ISP
• DNS (Domain Name Server): Get automatically from ISP
• NAT (Network Address Translation): On
• VPI: 0
• VCI: 38  
• MTU Size: 1492  
• Multiplexing Method: VC Based  
• Encapsulation: PPPoA (PPP over ATM)  
• DSL Modulation: G.DMT (Optional)  
• Security Type: CHAPS  
• Does Internet Connection Require Login: Yes  
• QoS: UBR (Optional)  
• Primary DNS Server: 87.194.255.154  
• Secondary DNS Server: Leave blank

Please note: If there are complications or technical issues whilst using a third party router, we can't offer any further support. This is because there are so many makes and models of router it would be almost impossible to offer accurate and up to date support for them all.

O2 Home Broadband comes with the O2 wireless box. It's a fully-featured wireless router which has been designed to work specifically with O2 Home Broadband. We recommend you use the O2 wireless box because it's easy to set up, and we can offer comprehensive help if you run into any problems.

Having said that, you're welcome to use your own router with O2 Home Broadband if you want to. Just bear in mind that if you do this, we can't offer support if anything goes wrong. It's not that we don't want to – it would just be really difficult for us to learn how every single router works.

If you do want to use your own router, you need to make sure it can work with ADSL2+. That's the technology we use to get such high connection speeds into your home.

You'll also need to enter some settings into your router. You can get these from the previous FAQ above this one: 'How to set up O2 Home Broadband on your own router'.

For a reliable broadband service, you must have correctly fitted microfilters. These modest devices stop the voice service on your telephone and your broadband signal from interfering with each other. If this happens your broadband connection may not work, or you may hear high-pitched noises when you make phone calls.

Fitting microfilters is straightforward, but can get more difficult if you have a more complicated arrangement of telephone equipment and line extensions. Things like Sky TV's telephone connection, fax machines and burglar alarms can all cause problems. This guide will tell you everything you need to know to make sure you have your microfilters attached correctly.

Key terms

	Microfilter (also known as a filter or splitter) It looks like a telephone adapter/line splitter (a device that lets you connect two telephones to one line). A microfilter is different because it filters out signals that might cause problems. There are two sockets on a microfilter, one for your broadband hardware, and one for an optional telephone device.
	Telephone master socket  This is the box into which your telephone line arrives from outside. You might have several telephone sockets in your home or office, but this is the one from which all other sockets are extended.
	Telephone extension  These can be built in, and may look just like your master socket, or you might use a "loose wire" extension. Extensions can give you more options for the placement of your broadband connected computer, but can cause problems if they are of poor quality, or damaged. Faulty extensions are a common cause of broadband faults. The first thing you should do if you suffer a connection problem is test your service from your master socket.

Connecting direct to the master socket

This is the ideal layout, with less potential for problems. If you experience problems with your broadband connection, you need to test your service with this layout to confirm the problem isn't down to a bad extension cable, or interference from another connected telephone device. In case there is a problem with your telephone handset, you should disconnect it from your microfilter duing testing.

If you still find you have problems, make sure that you test an alternative microfilter. Broadband hardware is usually supplied with a spare microfilter.

Note that it is possible to connect your broadband hardware to the phone point without the use of a microfilter IF you have the appropriate modem cable (a telephone cable from an old dial-up modem will often work). Make sure that there are no other telephone devices plugged in on the same line, or extensions.

Connecting using an extension

Many people need their broadband service carried to a different room in the house from the one containing the telephone master socket. Unless you are using wireless equipment this is done using a telephone extension of some type. It is vital that a microfilter is placed on all extension points on which telephone devices are attached.

Connecting with a complicated layout

 
If you have a complicated arrangement of telephone equipment and extensions on your line, it becomes increasingly important that you test your broadband service from the master socket, with all other devices disconnected. You can then re-connect each device in sequence to see which device is causing the problem.

Attaching more than 4 telephone devices (phones, fax machines etc) to a telephone line is likely to cause problems as each device reduces the signal strength and increases noise. 

Connecting it wrongly

You should never have your broadband equipment attached to a telephone extension that is itself attached to another microfilter. This is because the broadband signal will be mostly blocked, and is unlikely to work at all.

Your Plusnet Fibre service will be installed by a BT Openreach engineer. This involves work at your telephone exchange, your green street cabinet and your home. The engineer will replace your master socket and install a BT fibre modem in your home (the engineer will bring this).

This guide will help you know what to expect on the day and explain how to get your new broadband service up and running quickly.

Before you get started

• If you have any questions about your router or you're having trouble getting connected, please see Thomson 585: FAQs and troubleshooting
• Make sure your broadband connection is up and running before you set up your router - we'll contact you (via email and text message if we have your mobile number) when it's ready
• Broadband works best when your router is connected to the master telephone socket (it’s usually the one closest to where your phone line enters your home)
• Your router can get too warm if air can’t flow around it. Try to avoid putting it under a desk, on a carpet/other fabric, or behind large objects
• If you’re going to use wireless, try to place your router close to where you’ll be using broadband the most. Thick walls, concrete floors and large metal surfaces can weaken the wireless signal, so try to avoid these where possible
• We recommend leaving your router switched on all the time (even if you're not using it - read our broadband speed tips to find out why). If you can, connect it to an unused power socket and make sure that it won't be switched off with other items

Plug a microfilter into each telephone socket you use in your property. If you had to unplug something you can plug it back into thePhone socket of the microfilter.

Phone sockets can be used by phones, alarm systems, fax machines and digital TV boxes, so make sure you don't miss anything out. Microfilters are essential for keeping your phone and Internet services from interfering with each other. Without microfilters you'll see poor speeds and connection drops.

• You can use a microfilter before or after an extension lead, but not both
• You can connect two devices to one microfilter if you use a phone adapter
• If you need more microfilters, you can get them from most electrical stores and supermarkets
• Don't plug a microfilter into the socket of another microfilter

For more help, please see our guide to fitting microfilters.

3.Connect your router

Follow the steps below to set up your D-Link DSL-2680 router and get connected.

Before you start

Before you set up your router, please ensure that:

• Your router is connected to your computer via an Ethernet cable.
• You have your TalkTalk broadband username and password to hand. You'll need these to complete step 5 below. You can find these details in your welcome letter. If you don't have your welcome letter, you can call 0870 0875 562 to retrieve your details. This call is free from your TalkTalk landline.
  Note: You must call this number from your TalkTalk landline for security reasons. If you call from another number you will be unable to retrieve your TalkTalk broadband username and password.
• Your router is connected to the phone socket via a microfilter and your cables and connections are set up as they are here:
  

Setting up your D-Link router

Follow these steps to set up your D-Link router:

1. Open a web browser such as Internet Explorer, Firefox or Safari.
2. Type http://192.168.1.1 into the Address bar and press Enter on your keyboard.
   Note: Do not type www.
   
   
   
   
3. You will be asked to enter a username and password. These details are for your router. They are NOT your TalkTalk broadband username and password. Enter admin in both the User Name and Password boxes. Then click OK.
4. Click Quick Start on the left-hand side of the screen.
   
   
   
   
5. Enter your TalkTalk broadband username into the Username box and your password into the Password box. You can find these details in your welcome letter. If you don't have your welcome letter, please call 0870 0875 562 to retrieve your details. You must call this number from your TalkTalk landline. If you call from another number you will be unable to retrieve your details. This call is free of charge.
   Note: The next two images are examples only. Please do NOT change your Wireless Network Name (SSID) or Wireless Network Password to match the details in the images.
   
   
   
   
6. Click Connect at the end of the screen.
   
   
   
   
7. Click OK to continue and save the settings.
   
   
   
   
8. In the Address bar, type www.talktalk.co.uk and press Enter on your keyboard.
   
   
   
   

That's it - you're connected to the internet. Enjoy using your TalkTalk broadband.

Note: If you've completed the above steps and are having problems connecting, please see:I'm unable to connect.

Follow the steps below to set up your D-Link DSL-2640R or DSL-2740R router and get connected.

D-Link DSL-2640R	D-Link DSL-2740R

Follow the steps below to set up your Huawei HG521 router and get connected.

Huawei HG521

Before you start

Before you set up your router, please ensure that:

• Your router is connected to your computer via an Ethernet cable.
• You have your TalkTalk broadband username and password to hand. You'll need these to complete step 5 below. You can find these details in your welcome letter. If you don't have your welcome letter, you can call 0870 0875 562 to retrieve your details. This call is free from your TalkTalk landline.
  Note: You must call this number from your TalkTalk landline for security reasons. If you call from another number you will be unable to retrieve your TalkTalk broadband username and password.
• Your router is connected to the phone socket via a microfilter and your cables and connections are set up as they are here:
  

Setting up your Huawei router

Follow these steps to set up your Huawei router:

1. Open a web browser such as Internet Explorer, Firefox or Safari.
2. Type http://192.168.1.1 into the Address bar and press Enter on your keyboard.
   Note: Do not type www.
   
   
   
   
3. You will be asked to enter a username and password. These details are for your router. They are NOT your TalkTalk broadband username and password. Enter admin in both the User Name and Password boxes. Then click OK.
4. Click Quick Start on the left-hand side of the screen.
   
   
   
   
5. Enter your TalkTalk broadband username into the Username box and your password into the Password box. You can find these details in your welcome letter. If you don't have your welcome letter, please call 0870 0875 562 to retrieve your details. You must call this number from your TalkTalk landline. If you call from another number you will be unable to retrieve your details. This call is free of charge.
   Note: The next two images are examples only. Please do NOT change your Wireless Network Name (SSID) or Wireless Network Password to match the details in the images.
   
   
   
   
6. Click Connect at the end of the screen.
   
   
   
   
7. Click OK to continue and save the settings.
   
   
   
   
8. In the Address bar, type www.talktalk.co.uk and press Enter on your keyboard.
   
   
   
   

That's it - you're connected to the internet. Enjoy using your TalkTalk broadband.

Note: If you've completed the above steps and are having problems connecting, please see:I'm unable to connect.

Follow the steps below to set up your Huawei HG532 router and get connected.

Huawei HG532

Before you start

Before you set up your router, please ensure that:

• Your router is connected to your computer via an Ethernet cable.
• You have your TalkTalk broadband username and password to hand. You'll need these to complete step 5 below. You can find these details in your welcome letter. If you don't have your welcome letter, you can call 0870 0875 562 to retrieve your details. This call is free from your TalkTalk landline.
  Note: You must call this number from your TalkTalk landline for security reasons. If you call from another number you will be unable to retrieve your TalkTalk broadband username and password.
• Your router is connected to the phone socket via a microfilter and your cables and connections are set up as they are here:
  

Setting up your Huawei router

Follow these steps to set up your Huawei router:

1. Open a web browser such as Internet Explorer, Firefox or Safari.
2. Type http://192.168.1.1 into the Address bar and press Enter on your keyboard.
   Note: Do not type www.
   
   
   
   
3. You will be asked to enter a username and password. These details are for your router. They are NOT your TalkTalk broadband username and password. Enter admin in both the User Name and Password boxes. Then click OK.
4. Click Quick Start on the left-hand side of the screen.
   
   
   
   
5. Enter your TalkTalk broadband username into the Username box and your password into the Password box. You can find these details in your welcome letter. If you don't have your welcome letter, please call 0870 0875 562 to retrieve your details. You must call this number from your TalkTalk landline. If you call from another number you will be unable to retrieve your details. This call is free of charge.
   Note: The next two images are examples only. Please do NOT change your Wireless Network Name (SSID) or Wireless Network Password to match the details in the images.
   
   
   
   
6. Click Connect at the end of the screen.
   
   
   
   
7. Click OK to continue and save the settings.
   
   
   
   
8. In the Address bar, type www.talktalk.co.uk and press Enter on your keyboard.
   
   
   
   

That's it - you're connected to the internet. Enjoy using your TalkTalk broadband.

Note: If you've completed the above steps and are having problems connecting, please see:I'm unable to connect.

Follow the steps below to set up your Huawei HG520s router and get connected.

Before you start

Before you set up your router, please ensure that:

• Your router is connected to your computer via an Ethernet cable.
• You have your TalkTalk broadband username and password to hand. You'll need these to complete step 9 below. You can find these details in your welcome letter. If you don't have your welcome letter, you can call 0870 0875 562 to retrieve your details. This call is free from your TalkTalk landline.
  Note: You must call this number from your TalkTalk landline for security reasons. If you call from another number you will be unable to retrieve your TalkTalk broadband username and password.
• Your router is connected to the phone socket via a microfilter and your cables and connections are set up as they are here:
  

Setting up your Huawei EchoLife HG520s router

Follow these steps to set up your Huawei HG520s router:

1. Open a web browser such as Internet Explorer, Firefox or Safari.
2. Type http://192.168.1.1 into the Address bar and press Enter on your keyboard.
   Note: Do not type www.
   
   
   
   
3. You will be asked to enter a username and password. These details are for your router. They are NOT your TalkTalk broadband username and password. Enter admin in both the User Name and Password boxes. Then click OK.
4. Click Basic on the left-hand side of the screen.
   
   
   
   
5. Select WAN Setting.
   
   
   
   
6. Set VPI to 0 and VCI to 38.
7. Select Yes from the Active drop-down list, and select Routing from the Mode drop-down list.
8. Select PPPoA from the Encapsulation drop-down list and select VC from the Multiplex drop-down list.
9. Enter your TalkTalk broadband username into the Username box and your password into the Password box. You can find these details in your welcome letter. If you don't have your welcome letter, please call 0870 0875 562 to retrieve your details. You must call this number from your TalkTalk landline. If you call from another number you will be unable to retrieve your details. This call is free of charge.
   
   
   
   
10. Under IP Address, set Default Route and NAT to Enable, and then select Set Obtain an IP Address Automatically.
11. Under MTU Options, set MTU to 1432 and set RIP to Disable.
12. Click Submit at the bottom of the page.
    
    
    
    
13. In the Address bar, type www.talktalk.co.uk and press Enter on your keyboard.
    
    
    
    

That's it - you're connected to the internet. Enjoy using your TalkTalk broadband.

Follow the steps below to set up your Netgear DGN2000 router and get connected.

Before you start

Before you set up your router, please ensure that:

• Your router is connected to your computer via an Ethernet cable.
• You have your TalkTalk broadband username and password to hand. You'll need these to complete step 5 below. You can find these details in your welcome letter. If you don't have your welcome letter, you can call 0870 0875 562 to retrieve your details. This call is free from your TalkTalk landline.
  Note: You must call this number from your TalkTalk landline for security reasons. If you call from another number you will be unable to retrieve your TalkTalk broadband username and password.
• Your router is connected to the phone socket via a microfilter and your cables and connections are set up as they are here:
  

Setting up your Netgear DGN2000 router

Follow these steps to set up your Netgear DGN2000 router:

1. Open a web browser such as Internet Explorer, Firefox or Safari.
2. Type http://192.168.1.1 into the Address bar and press Enter on your keyboard.
   Note: Do not type www.
   
   
   
   
3. You will be asked to enter a username and password. These details are for your router. They are not your TalkTalk broadband username and password. Enter admin in both the User Name and Password boxes. Then click OK.
4. Click Quick Start on the left-hand side of the screen.
   
   
   
   
5. Enter your TalkTalk username into the Login box and your password into the Password box. You can find these details in your welcome letter. If you don't have your welcome letter, please call 0870 0875 562 to retrieve your details. You must call from your TalkTalk landline. If you call from another number you will be unable to retrieve your details. This call is free of charge.
   Note: The next two images are examples only. Please do NOT change your Wireless Network Name (SSID) or Wireless Network Password to match the details in the images.
   
   
   
   
6. Click Connect at the end of the screen.
   
   
   
   
7. Click OK to continue and save the settings.
   
   
   
   
8. In the Address bar, type www.talktalk.co.uk and press Enter on your keyboard.
   
   
   
   

That's it - you're connected to the internet. Enjoy using your TalkTalk broadband.

Note: If you've completed the above steps and are having problems connecting, please see:I'm unable to connect.

Unfortunately, we cannot provide you with assistance or support while you are setting up an unsupported router or troubleshooting any issues with one - apart from providing you with the settings listed below.

When you set up your router, you will be prompted to enter certain details. Depending on the router you have, the method for entering these details will differ. In some cases the options are named differently, so if you have any have problems please refer to the documentation included with your router or contact the manufacturer of the router.

Note: Some early models of Netgear router (including the DG834 v1 and v2) are not compatible with TalkTalk and may display an error message, even when the correct details are entered.

Generic router settings

• Username: Your telephone number@talktalk.net, for example 02079460009@talktalk.net*
• Password: Your TalkTalk broadband password*
• VPI: 0
• VCI: 38
• MTU: 1432
• DNS settings: Set to obtain automatically (or equivalent) 
• Encapsulation: PPP over ATM (PPPoA) using VC-MUX
• Modulation Type: Auto

*We sent your TalkTalk broadband username and password to you in a letter when you joined TalkTalk. If you can't find this letter or can't remember your details, please call our automated service on 0870 0875 562 at any time FOR FREE from your TalkTalk home phone line.

Wireless setup

If you need help setting up wireless on an unsupported router, please consult the documentation that came with your router. Otherwise contact the manufacturer.

Did you know that you can purchase broadband equipment from us?

Any router purchased from TalkTalk will be fully supported by our Tech advisors.  

Visit our DSL Shop for more information.

This answer only applies to ex-Tiscali customers who originally signed up with Tiscali, but have now joined us as TalkTalk members

To enter the web admin for your 585 wireless router, open a browser window (Internet explorer or equivalent) and type 192.168.1.254 into the address bar or click here.

This will open the Speedtouch web admin screen. If this screen does not open then you do not have an active connection to the router. If you are running in wired mode, ensure your Ethernet cable is connected to port 1 on the router. If you are running on a wireless connection, double check your wireless connection is connecting correctly, to prove the router is operational try connecting via a wired connection with the supplied RJ45 lead.

At the bottom of this screen is a section to 'Pick a task…'

From this menu select 'Set Up'

This will open the Speedtouch Easy Setup Wizard.

Click 'Next' to start the wizard.

The next screen will detail the settings for the broadband connection. The default service will setup the router correctly for TalkTalk broadband.

Click the 'Next' button to accept these settings.

The next screen that opens will display the default VPI/VCI (0.38) and Connection Type (PPPoA).

Enter your username and your password in the relevant areas.

Then click the 'Next' button.

This will open the next screen detailing the settings you have entered that will be stored by the router.

Review the details, if you find anything is incorrect click the back button and correct the information.
The key elements to ensure are correct are the VPI/VCI, the connection type and that your username is correct.

Once you are happy with the contents click the 'Start' button.
The setup wizard will now write those settings to the routers memory.

Once this action has been completed the following screen will be displayed.

Click finish to complete the wizard.

You should now be able to connect to the Internet.

This article only applies to ex-Tiscali customers who originally signed up with Tiscali, but have now joined us as TalkTalk members

To enter the web admin for your 585 wireless router, open a browser window (Internet explorer or equivalent) and type 192.168.1.254 into the address bar or click here.

This will open the Speedtouch web admin screen. If this screen does not open then you do not have an active connection to the router. If you are running in wired mode, ensure your Ethernet cable is connected to port 1 on the router. If you are running on a wireless connection, double check your wireless connection is connecting correctly, to prove the router is operational try connecting via a wired connection with the supplied RJ45 lead.

If you are prompted for a Username and Password to login to the router and you do not know this information please see this answer for guidance.

Click on Thomson Gateway from the menu.

At the bottom of this screen is a section to Pick a task…

From this menu select Set Up.

This will open the Speedtouch Easy Setup Wizard.

Click Next to start the wizard.

The next screen will detail the settings for the broadband connection. The default service will setup the router correctly for you to access your broadband.

Click the Next button to accept these settings.

Enter your username and your password in the relevant areas.

Then click the Next button.

This will open the next screen detailing the settings you have entered that will be stored by the router.

Review the details, if you find anything is incorrect click the back button and correct the information.
The key elements to ensure are correct are the VPI/VCI, the connection type and that your username is correct.

Once you are happy with the contents click the Start button.
The setup wizard will now write those settings to the routers memory.

Once this action has been completed the following screen will be displayed.

Click Finish to complete the wizard.

You should now be able to connect to the Internet.

It's been brought to our attention that our Livebox set-up CD (version 1.4 or 1.5) isn't compatible with the most recent version of Adobe Flash Player. If you've installed Flash version 9, it's likely that buttons on the CD don't work correctly on your computer. We're currently working on a solution; however in the meantime we've provided a couple of options below, which will allow you to connect your Livebox to the Internet using the CD, or via a manual process.

using the CD

• insert the Livebox installation CD into your computer - the CD will load
• hover your mouse pointer over the Install Livebox for the first time button - the pointer will turn to a hand
• click once on Install Livebox for the first time

• the button will become highlighted, however nothing will happen - don't worry!
• move your mouse pointer down into the area just below the button you've just clicked (as below)
• the pointer will change to an arrow

• click once to move to the next screen

You'll need to repeat the above process for all buttons on the Livebox CD, i.e.

• click to highlight
• hover down
• click again

Please note: it's important that you don't click more than once on a button. If you do, and the steps above don't work, you may need to remove the CD, and start again.

manual process

If you experience problems with the suggestion above, we recommend that you set up your Livebox manually. You'll find more help in the article below:

how to manually install your Livebox

uninstall Flash Player 9 as a temporary measure 

If you prefer, you can uninstall Flash Player 9, then re-install once you've completed Livebox installation. You can do this following the instructions below:

• click Start
• click Control Panel
• click Add or Remove Programs (or Programs and Features if you're using Vista)
• click on Adobe Flash Player 9 Active X
• click Change/ Remove
• try loading the Livebox installation CD again

 If you encounter problems uninstalling Flash Player, you'll find more instructions here.

If the CD doesn't automatically run you'll need to manually open the software on the CD.

• click Start

• click Computer

• locate the Orange icon listed under the heading of 'Devices with removable storage' 
• double-click on the Orange icon, which should launch the installation

If installation doesn't start follow the instructions below:

• right-click on the Orange icon

• left-click on Open
• choose the equipment you want to run the installation for:
  • USB modem -  OrangeBroadband.exe

• Livebox - Setup
• Orange Wireless Router (Siemens) - Setup

• Windows will prompt that 'An unidentified program wants access to your computer' - select Allow
• the CD will load and an installation window will now appear, you can continue with installation

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