How do I set up O2 Home Broadband on my Mac?

If you’ve got Mac OS 10.4 or higher, just pop in our setup CD and follow the instructions. It’ll help you get your wireless going too. Just make sure you’ve switched on AirPort. And when it asks for a password, you need the one for your Mac.

If you don’t have 10.4 or higher, or if the CD doesn’t work, here’s what you need to do. (It’ll help if you’re near a landline socket.)

Step 1: Plug in your broadband filters

1. Unplug everything that’s plugged into your landline (phones, fax machines, answering machine).
2. Plug a broadband filter into every phone socket you use.
3. Plug all your other equipment into the broadband filters. (Use slot marked ‘phone’.)

Step 2: Plug in your O2 wireless box

1. Plug one end of the grey DSL cable into the ‘ADSL modem’ slot on your broadband filter.
2. Plug the other end into your wireless box. (Use the grey DSL socket.)
3. Plug the yellow Ethernet cable into your wireless box. (Use socket ‘1’.)
4. Plug your wireless box’s power cable in.
5. Switch it on.

Step 3: Connect your Mac

1. Make sure your Mac is off.
2. Plug the yellow Ethernet cable from your wireless box into the Ethernet socket on your Mac. 
3. Make sure your wireless box is on. 
4. When the lights marked ‘Power’, ‘Broadband/DSL’ and ‘Internet’ go green, switch on your Mac.

That’s it. When your Mac starts up, it’ll connect to the internet automatically. To test it, just try to open any website in an internet browser (like Safari).

Problems?

1. Make sure your landline and broadband line have been activated. If you haven’t had a text or email from us saying it’s ready, you’ll have to wait until we do and try again. (It normally takes us a couple of weeks to activate your broadband from the time you order it.)
2. Check if the ‘Broadband/DSL’ and ‘Internet’ lights on your wireless box are green. .
3. Check that AppleTalk is switched on, on your Mac:

1. 'Go to the Apple menu’.
2. 'Choose ‘System preferences’.
3. 'Choose ‘Network.
4. 'Choose ‘Built-in Ethernet’ from the ‘Show’ menu. 
5. 'Under ‘TC/IP’, choose ‘Using DHCP’. 
6. 'Under AppleTalk, click ‘Make AppleTalk Active’.
7. 'Look for the ‘Configure’ dropdown menu, under Ethernet.
8. 'Choose ‘Automatically’. 
9. 'Click ‘Apply now’.

View our interactive guide to get more support setting up and going wireless

And if you’re still stuck, call 0800 230 0202 free from any landline (drop the first ‘0’ to call us free from your O2 mobile).

Check out our O₂ Guru TV video below:

Help Videos

How to connect to O2 Home Broadband when using a Mac