How do I set up O2 Broadband?

Yes, but don't start until after we've connected your line. We'll send you a text and  email when everything's ready.

The easiest way to get going with broadband is to use your installation CD. If you're having trouble with it, or you prefer to do the job manually, this is what you do.

Broadband filters

Plug in your broadband filters first. They're the small boxes that look like telephone adapters.

1. If a telephone's plugged into your telephone socket, unplug it.
2. Plug a broadband filter into the socket.
3. Plug your telephone into the phone socket on the broadband filter.
4. Add a filter to anything else that's connected to your landline: other telephones, fax machines, Sky boxes – the lot. Anything that's plugged into a phone socket needs a filter.
   

O2 wireless box

Connect your O2 wireless box next.

1. Plug one end of the grey DSL cable into the socket marked ADSL modem on the broadband filter.
2. Plug the other end of the grey cable into the grey socket marked DSL on your O2 wireless box.
3. Plug the Ethernet cable (the cable with the yellow ends) into the yellow socket marked 1 on your O2 wireless box.
4. Plug the other end of the Ethernet cable into your PC or laptop. There's usually only one place where it fits.
5. Connect the wire for the power supply to the O2 wireless box. The power socket's just by the aerial.
6. Plug the power supply into your wall socket and switch on.
7. If you have the Pro Router , all the lights on the front of the O2 wireless box will come on as green. On other routers, they all show green apart from one – the Wireless light, which is amber.
8. If the lights show any other colour, check the troubleshooting links below.
9. When all the lights are on, you can get onto the internet by opening your browser.
10. If your wireless PC or laptop has no Ethernet port, check the link below about setting up wirelessly without the O2 broadband setup CD. If your PC or laptop isn’t wireless and has no Ethernet port, you'll have to buy a USB Ethernet or wireless adapter.
11. If you chose a static IP , your Internet light will stay red until you put your static IP details into the box. See the link below for instructions on setting up a static IP.

Check out our O₂ Guru TV video below:

Help Videos

How to set up an O2 Wireless Box