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  • Question

    Has your Sky Broadband service been activated?

    • Answer
    • The easiest way to check when your Sky Broadband line will be activated is by using our onlineOrder Tracking service.

       

      On the My Sky homepage, enter your Sky iD username and password in the Sign in with your Sky iD section. If you don't have a Sky iD, you can create one by selecting Sign up now.

       

      Once you've signed in, look for the My Account section in the top navigation bar. Choose theOrder Tracking link on the left of the page to see the status of your order, including your Sky Broadband line activation date, if it's available. 

       

      If you're already a Sky TV customer and you're waiting for a Sky Broadband order to be completed, you can also access Order Tracking using your Sky remote control. Pressinteractive on your Sky remote control and select Sky Active, then choose My Account & Help. Here, you can view your statements, track your orders and manage your account via your TV.

       

      If you provided us with your mobile or landline telephone number and gave us permission to call you when you ordered Sky Broadband, we may send you a text message to let you know when your line's been activated.

       

      Please note that your line activation date may not be the same day as when the engineer visits to install Sky TV, or the day your Sky Broadband router arrives in the post.


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    • View Answer at http://www.sky.com/helpcentre/broadband/set-up/has-service-been-activated/
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