Home / Product Selection / Internet / Set Up / I cannot get the BT Broadband CD-ROM to work - what should I do?
  • Question

    I cannot get the BT Broadband CD-ROM to work - what should I do?

    • Answer

    • Your BT Broadband CD-ROM will not start automatically in all computers.

      If you are using a PC:

      1. Wait 30 seconds
      2. Click on ‘My Computer’ in the Windows Start menu
      3. Click the CD icon
      4. In the list of files, double-click ‘setup’

      If you are using a Mac: double-click the ‘BT Home Hub’ desktop icon

      If your CD still doesn’t work, try using another CD to check if your CD drive is working. If your CD drive works okay but the BT Total Broadband CD still doesn’t run, please call the technical helpdesk on 0800 111 4567. Lines are open 24 hours a day, 7 days a week.


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    • View Answer at http://bt.custhelp.com/app/answers/detail/a_id/622/c/346,407,408
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