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  • Question

    When to set up your O2 Home Broadband connection

    • Answer

    • This is how long it should take to get you up and running:

      • Broadband only: 6-10 working days
      • Broadband and Home Phone: 10 working days. But if you’re having a new line installed, it could actually be bit quicker than this. 

        Note: a working day is Monday to Friday, and not on a public holiday

       

      We'll send you a text message and email when it's done. If you’re taking home phone from us too, everything will go live on the same day.


      You'll probably be raring to go by then. So as soon as the message comes through, you can insert the set up CD, follow the instructions and connect your O2 wireless box.


      The O2 Home Broadband Pack will probably arrive before your line is activated. When it turns up, check that we've included everything.


      Please don't try and connect your O2 wireless box before your get our message to say the line's been activated.
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    • View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=495,E=0000000003153592779,K=5650,Sxi=2,T=guruCase,VARSET_COBJID=23956,Problem=Obj(23956)
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