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    Connecting your Apple device to your Sky wireless router

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    • Whether you're setting up a new iPhone, iPad, or MacBook, connecting to your Sky Broadband should be quick and easy. This guide walks you through the process step by step, explains common issues, and offers practical fixes tailored for Sky customers using Apple devices.

      🛠 What You’ll Need

      An Apple device (iPhone, iPad, MacBook, etc.)
      A working Sky wireless router (Sky Hub or Sky Max Hub)
      Your Wi-Fi network name (SSID) and password — printed on the back or bottom of your Sky router

      📶 Step-by-Step: Connecting via Wi-Fi

      For iPhone or iPad:

      Open the Settings app
      Tap Wi-Fi and ensure it’s switched on
      Select your Sky network name (SSID)
      Enter the Wi-Fi password exactly as printed
      Tap Join

      For MacBook:

      Click the Wi-Fi icon in the top-right corner
      Select your Sky network
      Enter the password and click Join

      🔄 If You’re Having Trouble Connecting

      Try these fixes if your Apple device won’t connect:

      Forget and Reconnect: Go to Wi-Fi settings, forget the network, restart your device, and reconnect
      Check Your Password: Confirm it matches the label on your router
      Restart Your Router: Unplug for 30 seconds, then plug back in
      Reset WPS (Sky Max Hub): Hold the WPS button for 40 seconds to reset pairing

      🔐 Security Settings and Compatibility

      Sky routers use WPA2 or WPA3. If your Apple device struggles with WPA3:

      Log into your router at 192.168.0.1
      Check the Wi-Fi security mode
      Switch to WPA2 or WPA2/WPA3 mixed mode if needed

      📱 Sharing Wi-Fi Across Apple Devices

      Use Apple’s Wi-Fi Password Sharing:

      Ensure both devices are signed into iCloud
      Keep Bluetooth and Wi-Fi enabled
      Bring the devices close together
      Tap Share Password when prompted

      🧒 Broadband Shield and Parental Controls

      If websites or apps won’t load:

      Open the My Sky app or visit sky.com
      Go to Broadband Shield settings
      Adjust the age rating or disable the shield

      🧪 Testing Your Connection

      Open Safari and visit a website
      Try streaming a video
      Use the Speedtest by Ookla app

      🧑‍💻 Advanced Tips for Tech-Savvy Users

      Access Router Settings:

      Go to 192.168.0.1 in a browser
      Log in with the credentials on your router
      Change SSID, password, or view connected devices

      Use Ethernet for MacBooks: Connect directly for faster speeds if you have an adapter

      🆘 When to Contact Sky Support

      Visit Sky Help
      Use the My Sky app to run diagnostics
      Call Sky or use live chat for router issues

      ✅ Summary Checklist

      TaskCompleted?
      Found your Sky SSID and password☐
      Connected via Wi-Fi settings☐
      Restarted device if needed☐
      Reset WPS (Sky Max Hub only)☐
      Checked Broadband Shield settings☐
      Tested connection☐
      Sources:
      Sky Help: Connect Devices
      Sky Community: Apple Wi-Fi Issues
      Sky Max Hub WPS Reset Fix

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    • This article was generated for general information only and does not constitute legal or any other form of advice.
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