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  • Question

    How can I test my broadband speed?

    • Answer
    • Here you can use our speed-tester to test your broadband speed. We'll then tell you how to understand the test results, and how to make simple changes to make sure you get the fastest speed possible.

      First things first...

      If you're not a BT Broadband customer: check what speed you could get with BT. 
      If you're new to BT Broadband: read this important information on what to expect in the first few days of broadband.

      How does broadband work?

      Ever wondered about broadband speed - or why you have faster or slower broadband than someone else you know?

      Learn how broadband is delivered to your home

      Broadband to your home
      Learn how broadband gets to your home and what affects your speed.

      Learn how your broadband speed is affected in your home

      Broadband at home
      Find out what changes you can make at home to improve your broadband speed.

      Ready to run the test?

      Follow the steps below to start the speed test, and we'll give you personalised help with the results.

       

      Step 1

      Step 2

      Step 3

       

      Step 1: Before you start the speed test

      Test from your home

      Test from your home
      Make sure you're connected to your home broadband service - otherwise it won't work.

      Connect using wires

      Connect using wires
      Connecting via Wi-Fi can suffer from wireless interference that reduces your speed. For the most accurate results, your computer should be connected to your Hub or router using an Ethernet cable. More information on connecting using an Ethernet cable.

      Disconnect other devices

      Disconnect other devices
      Close all other programs and internet browsers running on your computer and stop any active downloads. Make sure no other devices or people use the broadband connection during the speed test.

      Choose your type of broadband connection

      Choose your type of broadband connection
      So we can give you the best advice, please tell us how you're connecting. Click on the picture or wording which best describes your connection.

      BT Broadband ADSL broadband such as BT Total Broadband

      My BT Home Hub, router or modem is connected to a broadband filter plugged into a telephone socket or extension.

      BT Infinity Fibre based broadband such as BT Infinity

      My BT Home Hub, router or modem is plugged in to an Openreach modem using an Ethernet cable.


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    • View Answer at http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346
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