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  • Question

    Web pages seem very slow to load

    • Answer
    • Web pages may load slowly for any one of several reasons, such as on-demand players taking up resources on your computer, or incorrect settings on your router. To fix the problem, try one or all of the steps below.

      Step 1: Close any on-demand players

      Some on-demand players, such as BBC iPlayer, Sky Anytime and 4oD (the Channel 4 on-demand service) can cause slowness online. These players have a peer-to-peer element that may reduce connection speeds and the quality of your overall online experience. They are designed to start automatically when you start your computer.

      To check if this is the cause of your problem, you will need to disable temporarily any on-demand players that are running on your computer. If your connection improves once they're disabled, then it's likely that the player is the cause of the problem.

      To disable any on-demand players that are running on your computer, take the following steps:

      1. Hold down the Ctrl and Alt keys on your keyboard, and then press the Delete key.
      2. Select the Processes tab.
      3. Look for KHost.exe in the list of processes.
        Note: If this is not listed, there are no on-demand players running. Do not end any other processes.
      4. Select KHost.exe and then click End Process.
      5. Click Yes to confirm and then close the Task Manager.

      If your connection improves once the on-demand player is disabled, then it's likely that the player is the cause of the problem.

      Note: When you start the on-demand player or restart your computer, the KHost.exe process will begin again. To avoid slowness issues, you will need to disable the on-demand player again using the steps above. For a more permanent solution to this problem, please contact the provider of your on-demand player.

      Step 2: Set the MTU size to 1432 bytes

      The MTU (Maximum Transfer Unit) setting for the TalkTalk network is 1432 bytes. If the MTU size on your modem or router is not set to this, you may experience problems. To change the MTU setting on your modem or router, please follow the steps for your modem or router below:
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    • View Answer at http://help.talktalk.co.uk/app/answers/detail/a_id/1399
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