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  • Question

    Have you tried a different wireless channel?

    • Answer

    • Using the same wireless channel as your neighbours can slow your connection or cause it to drop. Try changing the channel your router uses to fix this problem.


      How to change the channel of your router

       
      1. First connect your computer to your Sky wireless router using the yellow Ethernet cable.
      2. Open your web browser, type 192.168.0.1 in the address bar and press Enter.
      3. In the login box, enter the username admin and the password sky.
      4. Select Wireless Settings from the menu.
      5. You'll see a list of numbers in the Channel drop-down menu. Change it to a different channel number. The recommended channels are 1, 6 or 11.
      6. Click Apply when you've chosen one.
      7. Try each of the three numbers to see which gives you the best signal. The best option for you will depend on which channels your neighbours are using.
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    • View Answer at http://www.sky.com/helpcentre/broadband/speed-and-connection-problems/connection-drops-change-wireless-channel/index.html
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