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    Set up a wireless connection

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    • Simple, step-by-step instructions for SKY customers to get WiFi working at home, improve coverage and troubleshoot common problems.

      What you’ll need

      Your SKY Hub — router supplied by SKY (Sky Broadband Hub, Sky Q Hub, Sky Max, or Gigafast+).
      Cables — power cable and the broadband cable included in the box.
      Master phone socket — a working wall socket; use the master socket where possible.
      WiFi details — WiFi name (SSID) and password printed on the hub.

      Step 1: Set up your SKY Hub

      Most SKY hubs follow the same physical setup. Identify your model and use the cables from the box.

      Plug the broadband cable into the DSL/ADSL/ONT port on the back of the hub and the other end into your master phone socket.
      Plug in power and switch the hub on. Wait for the power and internet lights to turn solid green; this can take a few minutes.
      Note: new SKY activations may only become active on the scheduled activation date, often around midnight.

      Step 2: Connect your devices to WiFi

      After the hub is online, connect phones, laptops, smart TVs and consoles using the printed WiFi name and password.

      Find WiFi details — look at the back or base of the hub for the SSID and password.
      Choose 2.4GHz or 5GHz — 2.4GHz has longer range; 5GHz is faster but shorter range.
      Connect a device — open WiFi settings on your device, select the SKY network and enter the password exactly (case-sensitive).

      Smart devices and SKY equipment also use the same network settings; check their network menus to join WiFi.

      Step 3: Improve your WiFi signal

      Signal strength depends on hub position, building materials and interference. Small changes often help a lot.

      Position the hub — place it in the open, off the floor and away from large metal objects and microwaves.
      Keep space — leave around 30cm of free space so the hub can breathe and radiate signal evenly.
      Consider boosters — SKY sells boosters and pods to extend coverage into weak rooms.
      Booster placement — plug a booster midway between your hub and the weak-signal area and follow the pairing instructions supplied with the device.

      Troubleshooting

      These quick checks solve most common problems.

      Cannot connect — check the password, restart your device and the hub, and try the alternate band (2.4GHz/5GHz).
      Slow speeds — move closer to the hub, disconnect idle devices, or use an Ethernet cable for games and streaming.
      Hub lights — amber means starting up, red indicates a fault, and no lights usually means a power issue.
      Resetting — hold the reset button on the hub for 10 seconds to restore factory defaults; this removes custom settings.

      Advanced setup (optional)

      If you're comfortable with router settings you can customise your network by logging into the hub admin page.

      Open a browser — go to http://192.168.0.1 to reach the hub admin page.
      Login — use the admin username and password printed on the hub to sign in.
      Options — change WiFi name and password, enable parental controls and review connected devices.
      Warning: changing advanced settings can affect connectivity. Only change settings you understand.

      FAQs

      2.4GHz vs 5GHz — 2.4GHz: better range; 5GHz: faster speeds and lower interference at shorter range.
      Using your own router — SKY recommends using the supplied hub for full compatibility and support.
      Need help — if problems persist contact SKY support via their help pages listed below.

      Summary

      Plug the hub in, connect devices with the printed WiFi details, position the hub carefully and use boosters if needed. Try the troubleshooting steps if anything goes wrong.

      Tip: For the most stable connections use Ethernet for consoles and streaming devices where practical.

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    • This article was generated for general information only and does not constitute legal or any other form of advice.
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