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  • Windows: How to Get HP Solution Center

    • What is HP Solution Center?
      HP Solution Center is the main software program that you use to control and maintain your All-in-One printer. The program is part of the Full Feature software and driver package, and cannot be downloaded separately . HP Solution Center acts as a central point of access for tasks such as scanning, printing, and copying, and also provides access to the following features:
      • Product settings (such as scan and print settings)
      • Product help and troubleshooting
      • Links to shopping and supplies
      • Other HP software programs (such as photo-editing software)
      Click the plus sign () for more information.
      When you perform a standard installation of the Full Feature HP software, HP Solution Center installs automatically. However, it does not install with a Basic driver installation or a plug-and-play installation. Also, you might have excluded the program if you performed a custom or minimum type of installation.
      Check whether HP Solution Center displays in the list of installed programs:
      • Windows XP: Click Start , click All Programs , and then click the HP folder.
      • Windows Vista and Windows 7: Click the Windows icon ( ), click All Programs , and then click the HP folder.
      • If HP Solution Center appears in the list of HP programs, click it to open the program. If it opens successfully, you do not need to continue with the instructions in this document.
      • If HP Solution Center does not appear in the list of programs, click your operating system and then follow the steps to install the software.
      Use one of the following options to install HP Solution Center.
      It might be possible to add HP Solution Center from the product CD. Use this option only if the following conditions are true:
      • You originally installed the software with the product CD, not a download.
      • You omitted software component(s) during the installation.
      • You did not download more current software from the HP Web site after you first installed the product.
      If your situation meets these conditions, continue with the following steps to add the software from the product CD:
      1. Turn the product on.
      2. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
        If the installer does not start automatically, click Start , click My Computer , and then double-click the CD drive.
      3. Click the option to install more software.
      4. Select the HP Solution Center component.
      5. Follow the on-screen instructions to complete the installation process.
      HP offers the most current software available for your product as a free download. HP Solution Center is part of the Full Feature Software and Drivers download package, and cannot be downloaded separately . Follow these steps to check whether this option is available for your product, download it, and then reinstall the software and drivers.
      1. Turn the product on.
      2. Disconnect any USB cable from both the product and the computer.
      3. Open a new window to browse to the Get Software and Drivers page:
        Right-click this link, Get Software and Drivers , and then click Open in New Window .
      4. If prompted, type your product number, and then click Next . You might also need to click your model in a list of similar products.
      5. Select your operating system, and then click Next .
      6. Click the Plus sign ( ) next to Driver , and then click the Full Feature Software and Drivers option.
        NOTE:A Full Feature driver is not available for some products.
      7. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
      8. Click Download .
      9. If the File Download Security Warning window displays, click Save , and then browse to the location on your computer where you want to save the file.
      10. Click Save . The software downloads to your computer.
        Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
      11. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .
        NOTE:If you closed the Download Complete window, browse to the folder where you saved the .exe file, and then click it.
      12. You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
      13. When the Install Wizard starts, follow the on-screen instructions to install the software.
        Important : HP suggests that you select the Typical (Recommended) type of installation when the installer prompts you. This ensures that HP Solution Center installs. If you choose a Minimum type of installation, read the description of each software component carefully to avoid unintended loss of product functionality.
      Use one of the following options to install HP Solution Center.
      It might be possible to add HP Solution Center from the product CD. Use this option only if the following conditions are true:
      • You originally installed the software with the product CD, not a download.
      • You omitted software component(s) during the installation.
      • You did not download more current software from the HP Web site after you first installed the product.
      If your situation meets these conditions, continue with the following steps to add the software from the product CD:
      1. Turn the product on.
      2. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
        If the installer does not start automatically, click the Windows icon ( ), click Computer , and then double-click the CD drive.
        NOTE:If the User Account Control screen opens, click Allow to continue.
      3. Click the option to install more software.
      4. Select the HP Solution Center component.
      5. Follow the on-screen instructions to complete the installation process.
      HP offers the most current software available for your product as a free download. HP Solution Center is part of the Full Feature Software and Drivers download package, and cannot be downloaded separately . Follow these steps to check whether this option is available for your product, download it, and then reinstall the software and drivers.
      1. Turn the product on.
      2. Disconnect any USB cable from both the product and the computer.
      3. Open a new window to browse to the Get Software and Drivers page:
        Right-click this link, Get Software and Drivers , and then click Open in New Window .
      4. If prompted, type your product number, and then click Next . You might also need to click your model in a list of similar products.
      5. Select your operating system, and then click Next .
      6. Click the Plus sign ( ) next to Driver , and then click the Full Feature Software and Drivers option.
        NOTE:A Full Feature driver is not available for some products.
      7. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
      8. Click Download .
      9. Click Save , and then browse to the location on your computer where you want to save the file.
      10. Click Save . The software downloads to your computer.
        Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
      11. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .
        NOTE:If you closed the Download Complete window, browse to the folder where you saved the .exe file, and then click it.
      12. You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
      13. When the Install Wizard starts, follow the on-screen instructions to install the software.
        Important : HP suggests that you select the Recommended type of installation when the installer prompts you. This ensures that HP Solution Center installs. If you choose aCustom type of installation, read the description of each software component carefully to avoid unintended loss of product functionality.
      Use one of the following options to install HP Solution Center.
      It might be possible to add HP Solution Center from the product CD. Use this option only if the following conditions are true:
      • You originally installed the software with the product CD, not a download.
      • You omitted software component(s) during the installation.
      • You did not download more current software from the HP Web site after you first installed the product.
      If your situation meets these conditions, continue with the following steps to add the software from the product CD:
      1. Turn the product on.
      2. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
        If the installer does not start automatically, click the Windows icon ( ), click Computer , and then double-click the CD drive.
        NOTE:If the User Account Control screen opens, click Allow to continue.
      3. Click the option to install more software.
      4. Select the HP Solution Center component.
      5. Follow the on-screen instructions to complete the installation process.
      HP offers the most current software available for your product as a free download. HP Solution Center is part of the Full Feature Software and Drivers download package, and cannot be downloaded separately . Follow these steps to check whether this option is available for your product, download it, and then reinstall the software and drivers.
      1. Turn the product on.
      2. Disconnect any USB cable from both the product and the computer.
      3. Open a new window to browse to the Get Software and Drivers page:
        Right-click this link, Get Software and Drivers , and then click Open in New Window .
      4. If prompted, type your product number, and then click Next . You might also need to click your model in a list of similar products.
      5. Select your operating system, and then click Next .
      6. Click the Plus sign ( ) next to Driver , and then click the Full Feature Software and Drivers option.
        NOTE:A Full Feature driver is not available for some products.
      7. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
      8. Click Download .
      9. Click Save , and then browse to the location on your computer where you want to save the file.
      10. Click Save . The software downloads to your computer.
        Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
      11. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .
        NOTE:If you closed the Download Complete window, browse to the folder where you saved the .exe file, and then click it.
      12. You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
      13. When the Install Wizard starts, follow the on-screen instructions to install the software.
        Important : HP suggests that you select the Recommended type of installation when the installer prompts you. This ensures that HP Solution Center installs. If you choose aCustom type of installation, read the description of each software component carefully to avoid unintended loss of product functionality.
    • View More: HP Windows: How to Get HP Solution Center
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  • Installing the Printer Software for a Wireless Network Connection (Using an Access Point) using Windows XP

    • Follow these steps for the Windows XP operating system.
      IMPORTANT: You must follow these steps in the order presented .
      Step one: Gather the required network setup items
      You must have the following items before you install the HP product on the wireless network:
      Don't worry if you do not have all of the required items yet! The HP Network Diagnostic Utility can help you gather some of these items ( ).
      •    Network name: The network name is the SSID
      •    WEP key or WPA security passphrase
      • A computer that is connected to the wireless network
      • Internet access: HP recommends broadband Internet access such as cable or DSL
      • Your wireless-capable HP product: Place it close to the computer during the installation procedure
      • A USB cable (used only during installation). Do not connect the cable now
       If you have difficulty gathering your network information, try the HP Network Diagnostic Utility to retrieve your network name and password. 

      Follow these steps to download and run the Network Diagnostic Utility, and then locate your network login information.

      1. Click the following link to go to the Network Diagnostic Utility download page.
        Link to toolFile size
           HP Network Diagnostic Utility2.6M
      2. Read the requirements and description, click the Download button, and then click Save to save the utility to your computer.
      3. Browse to the location where you saved the utility, and then double-click the HPHNDU.exe file to run it. If you get a firewall security alert, click Unblock, Accept, Continue, Yes, Allow, or Permit.
      4. When the Welcome window displays, click Show Advanced Tools , and then click Retrieve WPA/WEP Key . A window opens that displays SSID, encryption, and wireless password information for your network.
      5. Click the Show Wireless Password button to display the actual network password.
      Step two: Prepare for installation
      1. Make sure the HP product, access point, and computer are all turned on, and that the computer is connected to the wireless network.
      2. Exit all applications running on your computer.
      3. Disconnect any USB or Ethernet cable that is connected to the HP product.
      4. If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before continuing.
      Step three: Decide whether to install with the product CD or download the software
      Don’t worry if you don’t have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:
      CDDownload
      For a new product:CD installation is a quick and easy method.If you do not have a CD, you can download the software you need.
      For an older product:CD installation might not work if you are installing the product on a computer running a newer operating system that released AFTER the HP product released.

      For example, Windows Vista released in 2007. If HP manufactured your product prior to that year, the CD that came with the product might not work correctly on a computer running Vista.      		Downloading the software provides the best results for your older product. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

      Downloading is the recommended method if your computer operating system released after the HP product released.
      About the software:The software on the CD is current to the date of the product release.The software you can download from the HP Web site is most current software available for your product. HP often updates software and drivers AFTER the product and CD release to the market.
      Step four: Install the product software
      To install the product on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the product wirelessly over the same network.
       IMPORTANT : If you get any firewall messages during installation, click unblock , accept ,continue , yes , allow , or permit , or the installation will fail.
      1. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
        If the installer does not start automatically, follow these steps to start it:
        Click Start , click My Computer , and then double-click the CD drive.
      2. Follow the on-screen instructions to start the installation.
        If prompted to choose the type of installation, review the following information:
        Recommended typeCustom type
        Recommended , Full , or EasyCustom , Express , or Advanced
        For full use of all your product features : This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product. 

        HP designed this type of installation to work for most users.        		A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons: 

        • The computer is low on hard disk space.
        • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)
        The Recommended type of installation allows you to take advantage of all your product features.
      3. In the Connection Type window that displays, select the Wireless network connection (802.11). type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)
      4. Click Next .
        NOTE:The installer determines if the computer is connected to a network.
      5. In the Printer Network Connection window that displays, select No (or not sure), my printer is not yet wirelessly connected to my network. Help me to setup the wireless network connection for my printer .
      6. The installer will prompt you to temporarily connect your USB cable in order to configure your wireless network. Connect the USB cable to proceed.
      7. The installer will prompt you to retrieve your network settings from the router. In theNetwork Setup window that displays, select Yes, access the router .
      8. Confirm and connect to the network using the detected settings.
      9. Follow the on-screen instructions to complete the installation.
      Step-by-step instructions follow, but you can also watch a video preview of downloading the software and installing the product on the network.
      Follow these steps to download the software, and then install it.
      Watch the following video for a demonstration of downloading the software, and then installing the product on a wireless network.
      NOTE:This video is for demonstration purposes only. The product and software in the video might differ from your product and available software.
      If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.”
      Step one: Download the software
      Many products have more than one driver option on the downloads page. Choices might include a Basic type, and Full Feature type. If both options are available, the following information might help you decide which driver to download.
      Basic typeFull Feature type 

      (Strongly Recommended)
      HP does not recommend installing the basic driver unless you have one of the following reasons:

      • You plan to use the All-in-One for printing only.
      • You plan to scan with Microsoft WIA drivers, Twain drivers, or third party scanning software.


      The basic driver is smaller and downloads more quickly. However, it does not provide the software needed by most users to copy and fax from the computer, and to use all the scanning features of the product.      		For full use of all your product features: This driver provides complete product functionality for printing, scanning, copying, and faxing.

      HP also includes valuable software to help you get the most out of your product. The software varies by product , but here are some examples:

      • HP Solution Center : This important tool allows you to control settings for printing, copying, and scanning. It also helps you with product maintenance, troubleshooting, software updates, and links to buy supplies.
      • Searchable help filestailored to your product
      • Image-editing software


      NOTE: During the Full Feature installation process, you can choose a custom installation, where you select the specific software items that you want to install.
      Follow these steps to download the software and driver for your product.
      1. Disconnect the USB cable from both the product and the computer (if you already connected it).
      2. Turn the product on.
      3. Open a new window to browse to the Get Software and Drivers page:
        Right-click this link, Get Software and Drivers , and then click Open in New Window .
      4. If prompted, type your product number, and then click Next . You might also need to click your model in a list of similar products.
      5. Select your operating system, and then click Next .
      6. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download. If you need help deciding, see the information in the previous table.
      7. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
      8. Click Download . This option allows you to install the software at any time after the download completes.
      9. Click Save , and then browse to the location on your computer where you want to save the file.
      10. Click Save . The software downloads to your computer.
        Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
      Step two: Install the software
      Follow these steps to install the downloaded software.
      1. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .
        NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
      2. You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
      3. When the Install Wizard starts, follow the on-screen instructions to install the software.
        During a Full Feature installation, you choose what type of installation you want. The following information might help you decide which installation type to use.
        Typical (Recommended)Minimum
        For full use of all your product features : This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product. 

        This type of installation is designed to work for most users.        		A minimum type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. 

        Use this type of installation only if the computer is low on hard disk space or you attempted a recommended type of installation and received errors. (Try to fix any errors before starting a minimum installation.)

        CAUTION:To avoid unintended loss of product functionality, read the description of each software component carefully during the installation process.
        HP recommends the Typical (Recommended) type of installation to get the most out of your product.
      4. In the Connection Type window that displays, select the Wireless network connection (802.11). type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)
      5. Click Next .
        NOTE:The installer determines if the computer is connected to a network.
      6. In the Printer Network Connection window that displays, select No (or not sure), my printer is not yet wirelessly connected to my network. Help me to setup the wireless network connection for my printer .
      7. The installer will prompt you to temporarily connect your USB cable in order to configure your wireless network. Connect the USB cable to proceed.
      8. The installer will prompt you to retrieve your network settings from the router. In theNetwork Setup window that displays, select Yes, access the router , and then clickNext .
      9. Confirm and connect to the network using the detected settings.
      10. Follow the on-screen instructions to complete the installation.
      HP's Wireless Printing Center
      Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
      HP Consumer Forums
      See what other customers are saying at the HP forums .
    • View More: HP Installing the Printer Software for a Wireless Network Connection (Using an Access Point) using Windows XP
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  • Installing the Printer Software for a Wireless Network Connection (Using an Access Point) using Windows Vista

    • Follow these steps for the Windows Vista operating system.
      IMPORTANT: You must follow these steps in the order presented .
      Step one: Gather the required network setup items
      You must have the following items before you install the HP product on the wireless network:
      Don't worry if you do not have all of the required items yet! The HP Network Diagnostic Utility can help you gather some of these items ( ).
      •    Network name: The network name is the SSID
      •    WEP key or WPA security passphrase
      • A computer that is connected to the wireless network
      • Internet access: HP recommends broadband Internet access such as cable or DSL
      • Your wireless-capable HP product: Place it close to the computer during the installation procedure
      • A USB cable (used only during installation). Do not connect the cable now
       If you have difficulty gathering your network information, try the HP Network Diagnostic Utility to retrieve your network name and password. 

      Follow these steps to download and run the Network Diagnostic Utility, and then locate your network login information.

      1. Click the following link to go to the Network Diagnostic Utility download page.
        Link to toolFile size
           HP Network Diagnostic Utility2.6M
      2. Read the requirements and description, click the Download button, and then click Save to save the utility to your computer.
      3. Browse to the location where you saved the utility, and then double-click the HPHNDU.exe file to run it. If you get a firewall security alert, click Unblock, Accept, Continue, Yes, Allow, or Permit.
      4. When the Welcome window displays, click Show Advanced Tools , and then click Retrieve WPA/WEP Key . A window opens that displays SSID, encryption, and wireless password information for your network.
      5. Click the Show Wireless Password button to display the actual network password.
      Step two: Prepare for installation
      1. Make sure the HP product, access point, and computer are all turned on, and that the computer is connected to the wireless network.
      2. Exit all applications running on your computer.
      3. Disconnect any USB or Ethernet cable that is connected to the HP product.
      4. If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before continuing.
      Step three: Decide whether to install with the product CD or download the software
      Don’t worry if you don’t have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:
      CDDownload
      For a new product:CD installation is a quick and easy method.If you do not have a CD, you can download the software you need.
      For an older product:CD installation might not work if you are installing the product on a computer running a newer operating system that released AFTER the HP product released.

      For example, Windows Vista released in 2007. If HP manufactured your product prior to that year, the CD that came with the product might not work correctly on a computer running Vista.      		Downloading the software provides the best results for your older product. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

      Downloading is the recommended method if your computer operating system released after the HP product released.
      About the software:The software on the CD is current to the date of the product release.The software you can download from the HP Web site is most current software available for your product. HP often updates software and drivers AFTER the product and CD release to the market.
      Step four: Install the product software
      To install the product on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the product wirelessly over the same network.
       IMPORTANT : If you get any firewall messages during installation, click unblock , accept ,continue , unblock , yes , allow , or permit , or the installation will fail.
      1. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
        If the installer does not start automatically, follow these steps to start it:
        Click the Windows icon ( ), click Computer , and then double-click the CD drive.
        NOTE:If the User Account Control screen opens, click Allow to continue.
      2. Follow the on-screen instructions to start the installation.
        If prompted to choose the type of installation, review the following information:
        Recommended typeCustom type
        Recommended , Full , or EasyCustom , Express , or Advanced
        For full use of all your product features : This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product. 

        HP designed this type of installation to work for most users.        		A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons: 

        • The computer is low on hard disk space.
        • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)
        The Recommended type of installation allows you to take advantage of all your product features.
        NOTE:The installer determines the computer's network configuration.
      3. In the Printer Network Connection window that displays, select No (or not sure), my printer is not yet wirelessly connected to my network. Help me to setup the wireless network connection for my printer .
      4. The installer will prompt you to temporarily connect your USB cable in order to configure your wireless network. Connect the USB cable to proceed.
      5. The installer will prompt you to retrieve your network settings from the router. In theNetwork Setup window that displays, select Yes, access the router , and then clickNext .
      6. Confirm and connect to the network using the detected settings.
      7. Follow the on-screen instructions to complete the installation.
      Follow these steps to download the software, and then install it.
      Step one: Download the software
      Many products have more than one driver option on the downloads page. Choices might include a Basic type, and Full Feature type. If both options are available, the following information might help you decide which driver to download.
      Basic typeFull Feature type 

      (Strongly Recommended)
      HP does not recommend installing the basic driver unless you have one of the following reasons:

      • You plan to use the All-in-One for printing only.
      • You plan to scan with Microsoft WIA drivers, Twain drivers, or third party scanning software.


      The basic driver is smaller and downloads more quickly. However, it does not provide the software needed by most users to copy and fax from the computer, and to use all the scanning features of the product.      		For full use of all your product features: This driver provides complete product functionality for printing, scanning, copying, and faxing.

      HP also includes valuable software to help you get the most out of your product. The software varies by product , but here are some examples:

      • HP Solution Center : This important tool allows you to control settings for printing, copying, and scanning. It also helps you with product maintenance, troubleshooting, software updates, and links to buy supplies.
      • Searchable help filestailored to your product
      • Image-editing software


      NOTE: During the Full Feature installation process, you can choose a custom installation, where you select the specific software items that you want to install.
      Follow these steps to download the software and driver for your product.
      1. Disconnect the USB cable from both the product and the computer (if you already connected it).
      2. Turn the product on.
      3. Open a new window to browse to the Get Software and Drivers page:
        Right-click this link, Get Software and Drivers , and then click Open in New Window .
      4. If prompted, type your product number, and then click Next . You might also need to click your model in a list of similar products.
      5. Select your operating system, and then click Next .
      6. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download. If you need help deciding, see the information in the previous table.
      7. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
      8. Click Download . This option allows you to install the software at any time after the download completes.
      9. Click Save , and then browse to the location on your computer where you want to save the file.
      10. Click Save . The software downloads to your computer.
        Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
      Step two: Install the software
      Follow these steps to install the downloaded software.
      1. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .
        NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
      2. You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
      3. When the Install Wizard starts, follow the on-screen instructions to install the software.
        During a Full Feature installation, you choose what type of installation you want. The following information might help you decide which installation type to use.
        Typical (Recommended)Minimum
        For full use of all your product features : This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product. 

        This type of installation is designed to work for most users.        		A minimum type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. 

        Use this type of installation only if the computer is low on hard disk space or you attempted a recommended type of installation and received errors. (Try to fix any errors before starting a minimum installation.)

        CAUTION:To avoid unintended loss of product functionality, read the description of each software component carefully during the installation process.
        HP recommends the Typical (Recommended) type of installation to get the most out of your product.
      4. In the Connection Type window that displays, select the Wireless network connection (802.11). type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)
      5. Click Next .
        NOTE:The installer determines if the computer is connected to a network.
      6. In the Printer Network Connection window that displays, select No (or not sure), my printer is not yet wirelessly connected to my network. Help me to setup the wireless network connection for my printer .
      7. The installer will prompt you to temporarily connect your USB cable in order to configure your wireless network. Connect the USB cable to proceed.
      8. The installer will prompt you to retrieve your network settings from the router. In theNetwork Setup window that displays, select Yes, access the router , and then clickNext .
      9. Confirm and connect to the network using the detected settings.
      10. Follow the on-screen instructions to complete the installation.
      HP's Wireless Printing Center
      Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
      HP Consumer Forums
      See what other customers are saying at the HP forums .
    • View More: HP Installing the Printer Software for a Wireless Network Connection (Using an Access Point) using Windows Vista
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  • Installing the Printer Software for a Wireless Network Connection (Using an Access Point) using Windows 7

    • Follow these steps for the Windows 7 operating system.
      IMPORTANT: You must follow these steps in the order presented .
      Step one: Gather the required network setup items
      You must have the following items before you install the HP product on the wireless network:
      Don't worry if you do not have all of the required items yet! The HP Network Diagnostic Utility can help you gather some of these items ( ).
      •    Network name: The network name is the SSID
      •    WEP key or WPA security passphrase
      • A computer that is connected to the wireless network
      • Internet access: HP recommends broadband Internet access such as cable or DSL
      • Your wireless-capable HP product: Place it close to the computer during the installation procedure
      • A USB cable (used only during installation). Do not connect the cable now
      • Administrator privileges or password
       If you have difficulty gathering your network information, try the HP Network Diagnostic Utility to retrieve your network name and password. 

      Follow these steps to download and run the Network Diagnostic Utility, and then locate your network login information.

      1. Click the following link to go to the Network Diagnostic Utility download page.
        Link to toolFile size
           HP Network Diagnostic Utility2.6M
      2. Read the requirements and description, click the Download button, and then click Save to save the utility to your computer.
      3. Browse to the location where you saved the utility, and then double-click the HPHNDU.exe file to run it. If you get a firewall security alert, click Unblock, Accept, Continue, Yes, Allow, or Permit.
      4. When the Welcome window displays, click Show Advanced Tools , and then click Retrieve WPA/WEP Key . A window opens that displays SSID, encryption, and wireless password information for your network.
      5. Click the Show Wireless Password button to display the actual network password.
      Step two: Prepare for installation
      1. Make sure the HP product, access point, and computer are all turned on, and that the computer is connected to the wireless network.
      2. Exit all applications running on your computer.
      3. Disconnect any USB or Ethernet cable that is connected to the HP product.
      4. If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before continuing.
      Step three: Decide whether to install with the product CD or download the software
      Don’t worry if you don’t have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:
      CDDownload
      For a new product:CD installation is a quick and easy method.If you do not have a CD, you can download the software you need.
      For an older product:CD installation might not work if you are installing the product on a computer running a newer operating system that released AFTER the HP product released.

      For example, Windows Vista released in 2007. If HP manufactured your product prior to that year, the CD that came with the product might not work correctly on a computer running Vista.      		Downloading the software provides the best results for your older product.Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

      Downloading is the recommended method if your computer operating system released after the HP product released.
      About the software:The software on the CD is current to the date of the product release.The software you can download from the HP Web site is most current software available for your product. HP often updates software and drivers AFTER the product and CD release to the market.
      Step four: Install the product software
      To install the product on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the product wirelessly over the same network.
       IMPORTANT : If you get any firewall messages during installation, click unblock , accept ,continue , unblock , yes , allow , or permit , or the installation will fail.
      1. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
        If the installer does not start automatically, follow these steps to start it:
        Click the Windows icon ( ), click Computer , and then double-click the CD drive.
        NOTE:If the User Account Control screen opens, click Allow to continue.
      2. Follow the on-screen instructions to start the installation.
        If prompted to choose the type of installation, review the following information:
        Recommended typeCustom type
        Recommended , Full , or EasyCustom , Express , or Advanced
        For full use of all your product features : This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product. 

        HP designed this type of installation to work for most users.        		A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons: 

        • The computer is low on hard disk space.
        • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)
        The Recommended type of installation allows you to take advantage of all your product features.
        NOTE:The installer determines the computer's network configuration.
      3. In the Printer Network Connection window that displays, select No (or not sure), my printer is not yet wirelessly connected to my network. Help me to setup the wireless network connection for my printer .
      4. The installer will prompt you to temporarily connect your USB cable in order to configure your wireless network. Connect the USB cable to proceed.
      5. The installer will prompt you to retrieve your network settings from the router. In theNetwork Setup window that displays, select Yes, access the router , and then clickNext .
      6. Confirm and connect to the network using the detected settings.
      7. Follow the on-screen instructions to complete the installation.
      Follow these steps to download the software, and then install it.
      Step one: Download the software
      Many products have more than one driver option on the downloads page. Choices might include a Basic type, and Full Feature type. If both options are available, the following information might help you decide which driver to download.
      Basic typeFull Feature type 

      (Strongly Recommended)
      HP does not recommend installing the basic driver unless you have one of the following reasons:

      • You plan to use the All-in-One for printing only.
      • You plan to scan with Microsoft WIA drivers, Twain drivers, or third party scanning software.


      The basic driver is smaller and downloads more quickly. However, it does not provide the software needed by most users to copy and fax from the computer, and to use all the scanning features of the product.      		For full use of all your product features: This driver provides complete product functionality for printing, scanning, copying, and faxing.

      HP also includes valuable software to help you get the most out of your product. The software varies by product , but here are some examples:

      • HP Solution Center : This important tool allows you to control settings for printing, copying, and scanning. It also helps you with product maintenance, troubleshooting, software updates, and links to buy supplies.
      • Searchable help filestailored to your product
      • Image-editing software


      NOTE: During the Full Feature installation process, you can choose a custom installation, where you select the specific software items that you want to install.
      Follow these steps to download the software and driver for your product.
      1. Disconnect the USB cable from both the product and the computer (if you already connected it).
      2. Turn the product on.
      3. Open a new window to browse to the Get Software and Drivers page:
        Right-click this link, Get Software and Drivers , and then click Open in New Window .
      4. If prompted, type your product number, and then click Next . You might also need to click your model in a list of similar products.
      5. Select your operating system, and then click Next .
      6. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download. If you need help deciding, see the information in the previous table.
      7. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
      8. Click Download . This option allows you to install the software at any time after the download completes.
      9. Click Save , and then browse to the location on your computer where you want to save the file.
      10. Click Save . The software downloads to your computer.
        Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
      Step two: Install the software
      Follow these steps to install the downloaded software.
      1. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .
        NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
      2. You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
      3. When the Install Wizard starts, follow the on-screen instructions to install the software.
        During a Full Feature installation, you choose what type of installation you want. The following information might help you decide which installation type to use.
        Typical (Recommended)Minimum
        For full use of all your product features : This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product. 

        This type of installation is designed to work for most users.        		A minimum type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. 

        Use this type of installation only if the computer is low on hard disk space or you attempted a recommended type of installation and received errors. (Try to fix any errors before starting a minimum installation.)

        CAUTION:To avoid unintended loss of product functionality, read the description of each software component carefully during the installation process.
        HP recommends the Typical (Recommended) type of installation to get the most out of your product.
      4. In the Connection Type window that displays, select the Wireless network connection (802.11). type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)
      5. Click Next .
        NOTE:The installer determines if the computer is connected to a network.
      6. In the Printer Network Connection window that displays, select No (or not sure), my printer is not yet wirelessly connected to my network. Help me to setup the wireless network connection for my printer .
      7. The installer will prompt you to temporarily connect your USB cable in order to configure your wireless network. Connect the USB cable to proceed.
      8. The installer will prompt you to retrieve your network settings from the router. In theNetwork Setup window that displays, select Yes, access the router , and then clickNext .
      9. Confirm and connect to the network using the detected settings.
      10. Follow the on-screen instructions to complete the installation.
      HP's Wireless Printing Center
      Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
      HP Consumer Forums
      See what other customers are saying at the HP forums .
    • View More: HP Installing the Printer Software for a Wireless Network Connection (Using an Access Point) using Windows 7
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    •  

  • Installing the Printer Software for a Wireless Network Connection (Using an Access Point) using Mac OS X

    • Follow these steps to install your HP product on a wireless network.
       Important : Before you can install the product, your wireless network must already be set up. To set up your network, follow the instructions that came with your particular access point. You must also have the following information about the network:
      • Network name : The network name is the SSID (Service Set Identifier).
      • Password : WEP key or WPA passphrase


      To gather this information, you can ask the person who originally set up your network, see the documentation that came with the access point, or contact the manufacturer. HP cannot set up or change the network SSID, WEP key, or WPA passphrase.
       Important : Set up the HP hardware before installing the software. If you have not already done so, find the hardware setup document for your product before starting the following steps.
      • If you have not already installed your product, follow the steps in 'Option one: Wireless installation'.
      • If you want to change an existing connection type to a wireless network connection, follow the instructions in 'Option two: Change an existing USB or wired (Ethernet) connection to a wireless connection'.
      NOTE: If your product connects to a computer running Mac OS X 10.6 (Snow Leopard) or OS X 10.7 (Lion), do not install HP software supported in Mac OS X 10.4 or 10.5. Older software is not compatible with Snow Leopard or Lion.
      If you have not previously installed the software, follow these steps to install your product on a wireless network.
       Important : You must follow these steps in the order presented .
      Step one: Prepare for installation
      1. Make sure that you have the following requirements before you begin:
        • Network name: The network name is the SSID (Service Set Identifier).
        • WEP key or WPA security passphrase
        • A computer that is connected to the wireless network.
        • Internet access. HP recommends broadband Internet access such as cable or DSL.
        • Your wireless-capable HP product. Place it close to the computer during the installation procedure.
        • A USB cable (used only during installation).
        • Administrator privileges or password
      2. Make sure the product, access point, and computer are all on, and that the computer is connecting to the wireless network.
      3. Connect the USB Cable to the rear port of the HP product and to any USB port on the computer.
      4. Exit all applications running on your computer.
      Step two: Decide whether to install with the product CD or download the software
      Don’t worry if you don’t have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:
      CDDownload
      For a new product:CD installation is a quick and easy method.If you do not have a CD, you can download the software you need.
      For an older product:CD installation might not work if you are installing the product on a computer running a newer operating system that released AFTER the HP product released.Downloading the software provides the best results for your older product. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

      Downloading is the recommended method if your computer operating system released after the HP product released.
      About the software:The software on the CD is current to the date of the product release.The software that you can download from the HP Web site is the most current software available for your product. HP often updates software and drivers AFTER the product and CD release to the market.
      Step three: Install the software
      Choose one of the following methods to install the product software.
      NOTE:If you partitioned your hard drive, you must install the driver on the same partition as the operating system.
      You will experience the best performance and functionality if you download the latest HP software from Apple Software Updates . Follow these steps to update the software.
       Important : To successfully update the HP software and driver, the HP product must be turned on and connected to the Mac with a USB or network connection, or there must be an existing printer queue for your product.
      1. Click the Apple menu ( ), and then click Software Update . Software Update checks for available updates.
      2. In the Software Update window, select the software you want to install, and then click Install .
        NOTE: Install all available updates for best performance and functionality.
      3. When prompted, enter your administrator account name and password.
      4. After the software updates complete, restart the computer (if required).
      1. Click this link, Get Software and Drivers .
      2. If prompted, type your product number, and then click Next . You might also need to click your model in a list of similar products.
      3. Select your operating system, and then click Next .
      4. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download. If you need help deciding, see the information in the previous table.
      5. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
      6. Click the option that you want to download.
        A page displays with more information about that option and the specific items that it includes.
        NOTE:HP recommends the Full Feature type of download, if available, to take advantage of all your product features.
      7. Click Download . If your browser opens a new dialog box, you might also need to click Save or Save File .
        The file downloads to your computer.
        Figure 2: Example of downloaded file
        Example of downloaded file
      8. Double-click the icon above the file name. The computer extracts the files and displays a disk image file icon above the product name.
        Figure 3: Example of disk image file
        Example of disk image file
      9. Double-click the disk image file.
      10. Double-click the HP Installer icon.
        The HP Installer program opens.
      11. When prompted, select your HP product, and then click OK .
      12. Follow the on-screen instructions to complete the installation.
      1. Insert the Macintosh product CD into the CD drive of the computer.
      2. Double-click the HP software disc icon that displays under the Macintosh HD icon.
      3. Double-click the HP Installer icon.
        The HP Installer program opens.
      4. When prompted, select your HP product, and then click OK .
      5. Follow the on-screen instructions to complete the installation.
      Choose one of the following methods to change an existing connection type to a wireless connection.
      Follow these steps to change the connection type with Bonjour.
      NOTE:The product software or the in-OS driver must be installed, and the product must be connected to the wireless network to change the connection type with Bonjour.
      1. Click the Apple menu ( ), and then click System Preferences . The System Preferences window opens.
      2. Click Print & Fax in Mac OS X 10.6 and earlier, or click Print & Scan in OS X 10.7.
      3. In the Printers section, click the name of your product, and then click the Minus Sign ( ) to remove it.
      4. Click the Plus Sign ( ).
      5. Select your product from the list of Bonjour devices, and then click Add .
      Follow these steps to change the connection type with the HP Device Manager.
      NOTE:If you use the OS X 10.7 (Lion) operating system, use the method to change the connection type with Bonjour.
      1. Open HP Device Manager.
        Figure 4: HP Device Manager icon
        HP Device Manager icon
      2. From the Information and Settings drop-down menu, click Setup Assistant .
        The HP Setup Assistant window opens.
      3. Follow the on-screen instructions to change your connection type to an existing wireless network.
      HP's Wireless Printing Center
      Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
      HP Consumer Forums
      See what other customers are saying at the HP forums .
    • View More: HP Installing the Printer Software for a Wireless Network Connection (Using an Access Point) using Mac OS X
    •  
    •  

  • Installing the Printer Software in Windows 7 for a USB Cable Connection

    • Introduction
      This document explains how to install the print drivers and other software for your HP product. Please read this if you plan to use a USB cable to connect your product to a computer that has a Windows 7 operating system.
      Figure 1: USB cable
      USB cable
      CAUTION: Do NOT connect the USB cable now. Wait until the on-screen instructions prompt you to connect it. HP recommends using a USB cable that is less than 3 m (10 ft) long.
      A print driver is a software program that allows the computer to run the product. HP offers a variety of print drivers and software on the product CD and the HP Web site. The available choices vary by product.
      NOTE:If you are trying to resolve a particular issue or error message, reinstalling a driver might not resolve the issue. Unless you know that reinstalling is the correct solution, search for help documents that pertain to your specific issue or error message.
      Should I install with the product CD, download the software, or use the Windows 7 driver?
      Don’t worry if you don’t have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:
      CDDownload
      For a new product:CD installation is a quick and easy method.If you do not have a CD, you can download the software you need.
      For an older product:CD installation might not work if you are installing the product on a computer running a newer operating system that released AFTER the HP product released.

      For example, Windows 7 released in 2009. If HP manufactured your product prior to that year, the CD that came with the product might not work correctly on a computer running Windows 7.      		Downloading the software provides the best results for your older product. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

      Downloading is the recommended method if your computer operating system released after the HP product released.
      About the software:The software on the CD is current to the date of the product release.The software you can download from the HP Web site is most current software available for your product. HP often updates software and drivers AFTER the product and CD release to the market.
      Click your preferred installation method:
      Follow these steps to download the software, and then install it.
      Step one: Download the software
      Watch the following video for information about the differences between a full driver and a basic driver.
      If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
      Many products have more than one driver option on the downloads page. Choices might include aBasic type, and Full Feature type. If both options are available, the following information might help you decide which driver to download.
      Basic typeFull Feature type
      For basic printing: This driver runs the basic print functions of your product only. 

      If you have an All-in-One, the basic driver does not provide the software needed for most users to copy or fax from the computer, or to use all the scanning features of the All-in-One.

      For quick download: The file size is smaller than the Full Feature driver, so it is faster to download and install.      		For enhanced printing and full functionality: HP includes valuable software to help you get the most from your product. If you have an All-in-One, this driver provides complete product functionality for printing, scanning, copying, and faxing.

      The software varies by product , but here are some examples:

      • Searchable help files tailored to your product
      • Image-editing software
      • HP Solution Center: This important tool helps you establish settings for printing. It also helps you with product maintenance, troubleshooting, software updates, and links to buy supplies.


      NOTE: During the Full Feature installation process, you can choose a custom installation, where you select the specific software items that you want to install.
      HP recommends the Full Feature type of download, if available, to ensure the best support your product.
      Follow these steps to download the product software and save it to your computer.
      1. Disconnect the USB cable from both the product and the computer (if you already connected it).
      2. Turn the product on.
      3. Open a new window to browse to the Get Software and Drivers page:
        Right-click this link, Get Software and Drivers , and then click Open in New Window .
      4. If prompted, type your product number, and then click Next . You might also need to click your model in a list of similar products.
      5. Select your operating system, and then click Next .
      6. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download. If you need help deciding, see the information in the previous table.
      7. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
      8. Click Download .
      9. If the File Download Security Warning window displays, click Save , and then browse to the location on your computer where you want to save the file.
      10. Click Save . The software downloads to your computer.
        Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
      Step two: Install the software
      Follow these steps to install the downloaded software and driver.
      1. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .
        NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
      2. You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
      3. When the Install Wizard starts, follow the on-screen instructions to install the software.
        For a Full Feature installation, you choose what type of installation you want. The following information might help you decide which installation type to use.
        RecommendedCustom
        For full use of all your product features : This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product. 

        This installation type is designed to work for most users.        		A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. 

        Use this type of installation only if the computer is low on hard disk space or you attempted a recommended type of installation and received errors. (Try to fix any errors before starting a custom installation.)

        CAUTION:To avoid unintended loss of product functionality, read the description of each software component carefully during the installation process.
        The Recommended type of installation allows you to get the most out of your product.
      During the installation, you select what type of installation you want. The installation type names vary depending on your product. The following information might help you decide which installation type to use.
      Recommended typeCustom type
      Recommended , Full , or EasyCustom , Express , or Advanced
      For full use of all your product features : This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product. 

      This type of installation works for most users.      		A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons: 

      • The computer is low on hard disk space.
      • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)
      The Recommended type of installation allows you to take advantage of all your product features.
      Follow these steps to install the software with the product CD.
      1. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to open.
        If the installer does not start automatically, click the Windows icon ( ), click Computer , and then double-click the CD drive.
        NOTE:If the User Account Control screen opens, click Allow to continue.
      2. Follow the on-screen instructions to install the software.
        IMPORTANT: The installer might ask if you want to check online for the latest installation updates for your product. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.
      For your product, Windows 7 comes with basic driver built into the operating system (in-OS driver).
      With this basic driver, the buttons on the product do not function and some of the advanced product features are not available. However, using the workaround procedures in this document, you can still print from a software program. You can also import and view images on a memory card, if your product has a memory card slot.
      When you connect the product to the computer, Windows 7 detects the hardware and automatically installs the correct driver. A notification lets you know when installation begins and when it is complete. You do not have to download any software or insert the product CD.
      Follow these steps to install the basic driver in Windows 7.
      1. Turn the product on.
      2. Connect the Universal Serial Bus (USB) cable to the product and to the computer.
      3. A Your devices are ready to use window might display on the screen. If the window displays and does not close automatically, close the window.
      Your basic Windows 7 driver is now installed. Some functions might not be available, but you can use the following workaround procedures instead.
      The basic driver in Windows 7 is sufficient for printing from a software program, scanning documents, faxing documents, and importing and viewing images on a memory card.
      Use these steps to print from a software program.
      1. Open the document to be printed in the software application in which it was created.
      2. Click File , and then click Print .
      Video of printing from a software program
      Watch the following video for a demonstration of printing from a software program with Windows 7 operating system.
      If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
      Use one of the following methods to scan a document.
      1. Click the Windows ( ) icon.
      2. Click All Programs .
      3. Click Windows Fax and Scan .
      4. Click New Scan , and then click Scan .
      Video of scanning with Windows Fax and Scanning
      The following video demonstrates how to scan with Windows Fax and Scan in Windows 7.
      If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
      1. Click the Windows ( ) icon, click All Programs , and then clickAccessories .
      2. Click Paint ( ).
      3. Click the drop-down arrow in the upper-left corner, and then click From Scanner or Camera .
      4. Make sure the correct device is selected, click OK , and then click Scan .
      Video of scanning with Paint
      The following video demonstrates how to scan with Paint in Windows 7.
      If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
      Although you cannot fax a document directly from your computer, you can still fax a printed document from the product.
      1. Print the document you want to fax.
      2. Place the printout on the flat surface or feeder slot in the same way you would for scanning or copying a document.
      3. Fax the paper version of the document by using the faxing buttons on the control panel of the All-in-One.
      If your product has a memory card slot, follow these steps to access images on a memory card.
      1. Insert the memory card into the appropriate memory card slot on the product.
        NOTE:If the memory card is already inserted, remove it, and then reinsert it.
      2. On the Autoplay window that opens, click Import Pictures , View Pictures , orOpen folder to view files .
      3. Follow the on-screen instructions.
      Video of importing and viewing images on a memory card
      The following video demonstrates how to import and view images on a memory card in Windows 7.
      If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
      If you experience an error during installation, try these general installation troubleshooting steps (c02251801) (in English).
    • View More: HP Installing the Printer Software in Windows 7 for a USB Cable Connection
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  • Installing the Printer Software in Windows XP for a USB Cable Connection

    • Introduction
      This document explains how to install the print drivers and other software for your HP product. Please read this if you plan to use a USB cable to connect your product to a computer that has a Windows XP operating system.
      Figure 1: USB cable
      USB cable
      CAUTION:Do NOT connect the USB cable now. Wait until the on-screen instructions prompt you to connect it. HP recommends using a USB cable that is less than 3 m (10 ft) long.
      A print driver is a software program that allows the computer to run the product. HP offers a variety of print drivers and software on the product CD and the HP Web site. The available choices vary by product.
      NOTE:If you are trying to resolve a particular issue or error message, reinstalling a driver might not resolve the issue. Unless you know that reinstalling is the correct solution, search for help documents that pertain to your specific issue or error message.
      Advanced Users : If you don't need installation instructions and want to download a driver, you can click the following link now to go to the downloads page: Select Software and Drivers .
      Should I install with the product CD or download the software?
      Don’t worry if you don’t have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:
      CDDownload
      For a new product:CD installation is a quick and easy method.If you do not have a CD, you can download the software you need.
      For an older product:CD installation might not work if you are installing the product on a computer running a newer operating system that released AFTER the HP product released.Downloading the software provides the best results for your older product. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

      Downloading is the recommended method if your computer operating system released after the HP product released.
      About the software:The software on the CD is current to the date of the product release.The software that you can download from the HP Web site is the most current software available for your product. HP often updates software and drivers AFTER the product and CD release to the market.
      Click the plus sign () for more information.
      Step-by-step instructions follow, but you can also watch a video preview of the entire download and install process.
      Video of downloading and installing the software from the HP Web site
      The following video demonstrates how to download and install the software in Windows XP.
      If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
      Step one: Download the software
      Many products have more than one driver option on the downloads page. Choices might include aBasic type, and Full Feature type. If both options are available, the following information might help you decide which driver to download.
      Basic typeFull Feature type
      For basic printing: This driver runs the basic print functions of your product only. 

      If you have an All-in-One, the basic driver does not provide the software needed for most users to copy or fax from the computer, or to use all the scanning features of the All-in-One.

      For quick download: The file size is smaller than the Full Feature driver, so it is faster to download and install.      		For enhanced printing and full functionality: HP includes valuable software to help you get the most from your product. If you have an All-in-One, this driver provides complete product functionality for printing, scanning, copying, and faxing.

      The software varies by product , but here are some examples:

      • Searchable help files tailored to your product
      • Image-editing software
      • HP Solution Center: This important tool helps you establish settings for printing. It also helps you with product maintenance, troubleshooting, software updates, and links to buy supplies.


      NOTE: During the Full Feature installation process, you can choose a custom installation, where you select the specific software items that you want to install.
      HP recommends the Full Feature type of download, if available, to ensure the best support your product.
      Follow these steps to download the product software and save it to your computer.
      1. Disconnect the USB cable from both the product and the computer (if you already connected it).
      2. Turn the product on.
      3. Open a new window to browse to the Get Software and Drivers page:
        Right-click this link, Get Software and Drivers , and then click Open in New Window .
      4. If prompted, type your product number, and then click Next . You might also need to click your model in a list of similar products.
      5. Select your operating system, and then click Next .
      6. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download. If you need help deciding, see the information in the previous table.
      7. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
      8. Click Download .
      9. If the File Download Security Warning window displays, click Save , and then browse to the location on your computer where you want to save the file.
      10. Click Save . The software downloads to your computer.
        Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
      Step two: Install the software
      Follow these steps to install the downloaded software.
      1. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .
        NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
      2. You can accept the default place to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
      3. When the Install Wizard starts, follow the on-screen instructions to install the software.
        NOTE:If you have previously installed the software and are changing the connection type from USB to Ethernet, click Add a device when the Uninstall the software or Add a device window opens.
        For a Full Feature installation, you choose what type of installation you want. The following information might help you decide which installation type to use.
        Typical (Recommended)Minimum
        For full use of all your product features : HP includes valuable software to help you get the most out of your product. 

        HP designed this installation type to work for most users.        		A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons: 

        • The computer is low on hard disk space.
        • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)
        The Recommended type of installation allows you to get the most out of your product.
      During the installation, you choose what type of installation you want. The installation type names vary depending on your product. The following information might help you decide which installation type to use.
      Recommended typeCustom type
      Recommended , Full , or EasyCustom , Express , or Advanced
      For full use of all your product features : This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product. 

      This type of installation is designed to work for most users.      		A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons: 

      • The computer is low on hard disk space.
      • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)
      The Recommended type of installation allows you to take advantage of all your product features.
      Follow these steps to install the software with the product CD.
      1. Make sure the product is turned on.
      2. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
        If the installer does not start automatically, click Start , click My Computer , and then double-click the CD drive.
      3. Follow the on-screen instructions to install the software.
        IMPORTANT: The installer might ask if you want to check online for the latest installation updates for your product. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.
      If you experience an error during installation, try these general installation troubleshooting steps (c02251801) (in English).
    • View More: HP Installing the Printer Software in Windows XP for a USB Cable Connection
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  • Installing the Printer Software in Windows Vista for a USB Cable Connection

    • Introduction
      This document explains how to install the print drivers and other software for your HP product. Please read this if you plan to use a USB cable to connect your product to a computer that has a Windows Vista operating system.
      Figure 1: USB Cable
      USB cable
      CAUTION: Do NOT connect the USB cable now. Wait until the on-screen instructions prompt you to connect it. HP recommends using a USB cable that is less than 3 m (10 ft) long.
      A print driver is a software program that allows the computer to run the product. HP offers a variety of print drivers and software on the product CD and the HP Web site. The available choices vary by product.
      NOTE:If you are trying to resolve a particular issue or error message, reinstalling a driver might not resolve the issue. Unless you know that reinstalling is the correct solution, search for help documents that pertain to your specific issue or error message.
      If you prefer not to use the cleaning, updating, and troubleshooting utilities from HP Solution Center, a driver might already be available on your computer. You can access this driver by plugging the USB cable into a powered USB port on your computer.
      Advanced Users : If you don't need installation instructions and want to download a driver, you can click the following link now to go to the downloads page: Select Software and Drivers .
      Should I install with the product CD or download the software?
      Don’t worry if you don’t have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:
      CDDownload
      For a new product:CD installation is a quick and easy method.If you do not have a CD, you can download the software you need.
      For an older product:CD installation might not work if you are installing the product on a computer running a newer operating system that released AFTER the HP product released.Downloading the software provides the best results for your older product. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

      Downloading is the recommended method if your computer operating system released after the HP product released.
      About the software:The software on the CD is current to the date of the product release.The software that you can download from the HP Web site is the most current software available for your product. HP often updates software and drivers AFTER the product and CD release to the market.
      Click the plus sign () for more information.
      Step-by-step instructions follow, but you can also watch a video preview of the entire download and install process.
      Video of downloading and installing the software from the HP Web site
      The following video demonstrates how to download and install the software in Windows Vista.
      NOTE:This video is for demonstration purposes only. The product and software in the video might differ from your product and available software.
      If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
      Step one: Download the software
      Many products have more than one driver option on the downloads page. Choices might include aBasic type, and Full Feature type. If both options are available, the following information might help you decide which driver to download.
      Basic typeFull Feature type
      For basic printing: This driver runs the basic print functions of your product only. 

      If you have an All-in-One, the basic driver does not provide the software needed for most users to copy or fax from the computer, or to use all the scanning features of the All-in-One.

      For quick download: The file size is smaller than the Full Feature driver, so it is faster to download and install.      		For enhanced printing and full functionality: HP includes valuable software to help you get the most from your product. If you have an All-in-One, this driver provides complete product functionality for printing, scanning, copying, and faxing.

      The software varies by product , but here are some examples:

      • Searchable help files tailored to your product
      • Image-editing software
      • HP Solution Center: This important tool helps you establish settings for printing. It also helps you with product maintenance, troubleshooting, software updates, and links to buy supplies.


      NOTE: During the Full Feature installation process, you can choose a custom installation, where you select the specific software items that you want to install.
      HP recommends the Full Feature type of download, if available, to ensure the best support your product.
      Follow these steps to download the product software and save it to your computer.
      1. Disconnect the USB cable from both the product and the computer (if you already connected it).
      2. Turn the product on.
      3. Open a new window to browse to the Get Software and Drivers page:
        Right-click this link, Get Software and Drivers , and then click Open in New Window .
      4. If prompted, type your product number, and then click Next . You might also need to click your model in a list of similar products.
      5. Select your operating system, and then click Next .
      6. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download. If you need help deciding, see the information in the previous table.
      7. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
      8. Click Download .
      9. If the File Download Security Warning window displays, click Save , and then browse to the location on your computer where you want to save the file.
      10. Click Save . The software downloads to your computer.
        Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
      Step two: Install the software
      Follow these steps to install the downloaded software.
      1. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .
        NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
      2. You can accept the default place to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
      3. When the Install Wizard starts, follow the on-screen instructions to install the software.
        NOTE:If you have previously installed the software and are changing the connection type from USB to Ethernet, click Add a device when the Uninstall the software or Add a device window opens.
        For a Full Feature installation, you choose what type of installation you want. The following information might help you decide which installation type to use.
        Typical (Recommended)Minimum
        For full use of all your product features : HP includes valuable software to help you get the most out of your product. 

        HP designed this installation type to work for most users.        		A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons: 

        • The computer is low on hard disk space.
        • You attempted a recommended type of installation and received errors. (If errors occur during the recommended installation, fix them before trying a custom installation.)
        The Recommended type of installation allows you to get the most out of your product.
      During the installation, you choose what type of installation you want. The installation type names vary depending on your product. The following information might help you decide which installation type to use.
      Recommended typeCustom type
      Recommended , Full , or EasyCustom , Express , or Advanced
      For full use of all your product features : This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product. 

      This type of installation is designed to work for most users.      		A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. 

      Use this type of installation only if the computer is low on hard disk space or you attempted a recommended type of installation and received errors. (Try to fix any errors before starting a custom installation.)

      CAUTION:To avoid unintended loss of product functionality, read the description of each software component carefully during the installation process.
      The Recommended type of installation allows you to take advantage of all your product features.
      Follow these steps to install the software with the product CD.
      1. Turn the product on.
      2. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
        If the installer does not start automatically, click the Windows icon ( ), click Computer , and then double-click the CD drive.
        NOTE:If the User Account Control screen opens, click Allow to continue.
      3. Follow the on-screen instructions to install the software.
        IMPORTANT: The installer might ask if you want to check online for the latest installation updates for your product. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.
      If you experience an error during installation, try these general installation troubleshooting steps (c02251801) (in English).
    • View More: HP Installing the Printer Software in Windows Vista for a USB Cable Connection
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    •  

  • OS X 10.7 Lion: Installing and Using the Printer with Lion

    • Introduction
      With the release of OS X 10.7 Lion, HP is providing updated print drivers and software. These updates are available through Apple Software Updates in Mac OS X.
      Depending on the product functionality, one or more of the following HP software components might be included in the HP driver update:
      • HP print driver
      • HP fax driver
      • HP Utility
      • HP scan driver
        NOTE:Scan support for many HP All-in-Ones is included with the HP software available through Apple Software Updates. To scan, use Preview , Image Capture or the Scanicon from the print driver queue.
      After the public release of Lion, HP is releasing updated full HP software packages for many models on the HP Software and Drivers page. These software packages will include the HP installer with network setup and HP Scan 3. The schedule delay allows time for full testing and quality assurance from HP against the final OS X 10.7 release.
       Important : Older HP software might not be compatible with OS X 10.7 Lion. After installing OS X 10.7, you might receive an 'Unsupported Operating System ' message if you install previous Mac OS X 10.3, 10.4, 10.5, or 10.6 software, either from an original product CD or from HP Web downloads. This is expected behavior because the software is designed for operating systems previous to OS X 10.7. See the following sections for information on using your product with OS X 10.7.
      Figure 1: Unsupported Operating System message
      Image: Unsupported Operating System message
      Installing and using the printer with Lion
      You will experience the best performance and functionality if you download the latest HP software fromApple Software Updates . Follow these steps to update the software.
       Important : To successfully update the HP software and driver, the HP product must be turned on and connected to the Mac with a USB or network connection, or there must be an existing printer queue for your product.
      1. Click the Apple menu ( ), and then click Software Update . Software Update checks for available updates.
      2. In the Software Update window, select the software you want to install, and then click Install .
        NOTE: Install all available updates for best performance and functionality.
      3. When prompted, enter your administrator account name and password.
      4. After the software updates complete, restart the computer (if required).
      Frequently asked questions (FAQs)
      Following is a list of frequently asked questions related to your HP product and the OS X 10.7 Lion update.
      If you are upgrading from Mac OS X 10.6 Snow Leopard to OS X 10.7 Lion, your HP software should continue to work. However, the Lion update process does not automatically check Apple Software Updates for the latest HP software and drivers.
      After you install Lion, follow these steps to update your HP software.
       Important : To successfully update the HP software and driver, your HP product must be turned on and connected to the Mac with a USB or network connection, or there must be an existing printer queue for your product.
      1. Click the Apple menu ( ), and then click Software Update . Software Update checks for available updates.
      2. In the Software Update window, select the software you want to install, and then clickInstall .
        NOTE: Install all available updates for best performance and functionality.
      3. When prompted, enter your administrator account name and password.
      4. After the software updates complete, restart the computer (if required).
      5. Connect the HP product to the computer with the USB cable or through your Ethernet (wired) or wireless network, depending on your connection type. Your previous printer queues are updated with the latest HP drivers.
        NOTE:Wireless printers must be connected to the network first.
      The in-box HP software CD for previous Mac OS X versions for many current HP products is not compatible with OS X 10.7 Lion. You might receive an 'Unsupported Operating System ' message if you try to install OS X 10.3, 10.4, 10.5, or 10.6 software, either from the software CD or from HP Web downloads, on a Mac running OS X 10.7 Lion. This is expected behavior because the software is designed for operating systems previous to OS X 10.7.
      You will experience the best performance and functionality if you download the latest HP software from Apple Software Updates . Follow these steps to add or create a new printer queue.
      1. Press the Power button ( ) to turn on the HP product.
      2. Connect the HP product to the computer with the USB cable or through your Ethernet (wired) or wireless network, depending on your connection type.
        NOTE:Wireless printers must be connected to the network first. Add your HP product to your wireless network from the product control panel. Apple Software Update does not provide an installer flow through the setup and install process.
      3. Click the Apple menu ( ), and then click System Preferences . The System Preferences window opens.
      4. Click Print & Scan . The Print & Scan window opens.
      5. Click Add Printer , and then click the name of your HP product.
      6. The HP product name displays at the bottom of the pane and in the Print Using box. A 'The selected printer software is available from Apple. Click Add to download and add this printer ' message should display.
      7. Click Add to start the download and setup, and to automatically create the HP printer queue.
        NOTE:If your product supports scanning, you can use the Preview or the Image Capture application to scan.
      The in-box HP software CD for previous Mac OS X versions for many current HP products is not compatible with OS X 10.7 Lion. You might receive an 'Unsupported Operating System ' message if you try to install OS X 10.3, 10.4, 10.5, or 10.6 software, either from the software CD or from HP Web downloads, on a Mac running OS X 10.7 Lion. This is expected behavior because the software is designed for operating systems previous to OS X 10.7.
      You will experience the best performance and functionality if you download the latest HP software from Apple Software Updates . Follow these steps to add or create a new printer queue.
      1. Press the Power button ( ) to turn on the HP product.
      2. Connect the HP product to your Ethernet (wired) or wireless network.
      3. Click the Apple menu ( ), and then click System Preferences . The System Preferences window opens.
      4. Click Print & Scan . The Print & Scan window opens.
      5. Click Add Printer , and then click the name of your HP product.
      6. The HP product name displays at the bottom of the pane and in the Print Using box. A 'The selected printer software is available from Apple. Click Add to download and add this printer ' message should display.
      7. Click Add to start the download and setup, and to automatically create the HP printer queue.
        NOTE:If your product supports scanning, you can use the Preview or the Image Capture application to scan.
      If your product supported OS X 10.6 Snow Leopard, it should continue to support OS X 10.7 Lion. Click this link, HP Products with Print Drivers Supported in OS X 10.7 Lion and Mac OS X 10.6 Snow Leopard (c01664444) for a list of HP products that support Lion.
    • View More: HP OS X 10.7 Lion: Installing and Using the Printer with Lion
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  • Macintosh: Installing the Product Software in Mac OS X 10.6 and OS X 10.7 for a USB Connection

    • Introduction
      This document contains instructions on how to install your HP print driver and software in Mac OS X 10.6 (Snow Leopard) and OS X 10.7 (Lion) for a USB cable connection. A print driver is a software program that allows the computer to run the product. HP offers a variety of print drivers and software on the product CD, the HP Web site, and on Apple Software Updates. The available software varies by product.
      CAUTION:Do not reinstall HP software that supports earlier versions of Mac OS X. Older software is not compatible with Snow Leopard or Lion.
      Many HP drivers are already built into the Mac operating system, and you can use those drivers by adding the product to the print queue. You can also install the drivers with Apple Software Update. The full HP software package, including the HP print driver, HP Utility, HP Scan software, and the HP fax driver (if applicable), is available in Mac OS X.
      NOTE:If you are trying to resolve a particular issue or error message, reinstalling a driver might not resolve the issue. Unless you know that reinstalling is the correct solution, search for help documents that pertain to your specific issue or error message.
      Follow these steps to install the HP software in Mac OS X 10.6 for a USB connection.
      Step one: Prepare for installation
      1. Make sure the product and the computer are turned on.
      2. Connect the USB cable to the rear port of the HP product and to any USB port on the computer.
      3. Exit any open programs on the computer.
      Figure 1: USB Cable
      USB cable
      CAUTION:HP recommends using a USB cable that is less than 3 m (10 ft) long.
      Step two: Decide whether to install with the product CD or download the software
      Don’t worry if you don’t have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:
      CDDownload
      For a new product:CD installation is a quick and easy method.If you do not have a CD, you can download the software you need.
      For an older product:CD installation might not work if you are installing the product on a computer running a newer operating system that released AFTER the HP product released.Downloading the software provides the best results for your older product. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

      Downloading is the recommended method if your computer operating system released after the HP product released.
      About the software:The software on the CD is current to the date of the product release.The software that you can download from the HP Web site is the most current software available for your product. HP often updates software and drivers AFTER the product and CD release to the market.
      Step three: Install the software
       Important : Before you install the software, check to see if your product is already in the print queue. If your product is in the print queue, follow these steps to remove the product. 

      1. Open System Preferences , and then click Print & Fax .
      2. If your product is in the Printers list, click the “–” minus sign to delete the product.
      To install the product software, follow the steps for the method that you want to use (CD or download).
      NOTE:If you partitioned your hard drive, you must install the driver on the same partition as the operating system.
      Method one: Install the software with the software CD
      1. Insert the Macintosh product CD into the CD drive of the computer. The HP Installerprogram opens.
        NOTE:If the installer does not open automatically, double-click the CD icon on the desktop to open the installer.
      2. When prompted, select your HP product, and then click OK .
      3. Follow the on-screen instructions to complete the installation.
      Method two: Download and install the software from the HP Web site
      1. Open a new window to browse to the Select Software and Drivers page:
        1. Right-click this link, Select Software and Drivers , and then click Open in New Window .
        2. If prompted, type your product number. You might also need to click it in a list of similar products.
        3. Click your operating system.
          The Select Software and Drivers page opens.
      2. Click the option that you want to download.
        A page displays with more information about that option and the specific items that it includes.
        NOTE:HP recommends the Full Feature type of download, if available, to take advantage of all your product features. This download includes the HP print driver, HP Utility, HP Scan software, and if applicable for your product, the HP fax driver.
      3. Click Download only . If your browser opens a new dialog box, you might also need to click Save or Save File .
        The file downloads to your computer and the HP Software window opens automatically.
        Figure 2: HP Software window
      4. Double-click the HP Installer icon. The Welcome to the HP Installer window displays.
        Figure 3: HP Installer icon
      5. When prompted, select your HP product, and then click OK .
      6. Follow the on-screen instructions to complete the installation.
      HP provides updated print drivers and software for Lion through Apple Software Updates . Depending on the product functionality, HP print driver, HP Utility, HP Scan driver, and the HP fax driver (if applicable) might be included in the HP driver update.
      NOTE:Scan support for many HP products is included with the HP software available through Apple Software Updates. To scan, use Preview , Image Capture or the Scan icon from the print driver queue.
      Full updated HP software packages for many HP products will be available on the HP Software and Drivers page after the Lion release. These software packages include the HP installer with network setup and HP Scan 3. The delayed release allows time for full testing and quality assurance from HP against the final OS X 10.7 release.
      Follow these steps to install the HP software in OS X 10.7 for a USB connection.
      Step one: Prepare for installation
      1. Make sure that the HP product and the computer are turned on.
      2. Exit any open programs on the computer.
      3. Obtain a USB cable, but do not connect the cable now. If you previously connected a USB cable, disconnect it from the computer and the product now.
      Figure 4: USB cable
      Image: USB cable
      CAUTION:HP recommends using a USB cable that is less than 3 m (10 ft) long.
       Important : If your product was previously installed and it is already in the print queue, follow these steps to remove it before installing the software.
      1. Open System Preferences , and then click Print & Scan .
      2. If your product is in the Printers list, click the Minus button ( ) to delete the product.
      Step two: Decide whether to install with the product CD or download the software
      Don’t worry if you don’t have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:
      CDDownload
      For a new product:CD installation is a quick and easy method.If you do not have a CD, you can download the software you need.
      For an older product:CD installation might not work if you are installing the product on a computer running a newer operating system that released AFTER the HP product released.Downloading the software provides the best results for your older product. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

      Downloading is the recommended method if your computer operating system released after the HP product released.
      About the software:The software on the CD is current to the date of the product release.The software that you can download from the HP Web site is the most current software available for your product. HP often updates software and drivers AFTER the product and CD release to the market.
      Step three: Connect the USB cable
      Connect the USB cable to the product and to any USB port on the computer. The computer detects the product, and then prompts you to download the HP software with Apple Software Updates (recommended).
      You can follow the on-screen instructions to complete the installation, or you can decline this installation method and continue to the next step to install the software with the product CD or from the HP Software & Driver Download page.
      Step four: Install the software
      Choose one of the following methods to install the HP software.
      NOTE:If you partitioned your hard drive, you must install the driver on the same partition as the operating system.
       Important : If the product CD is not supported in OS X 10.7, download the latest HP software from Apple Software Updates .
      1. Insert the Macintosh product CD into the CD drive of the computer. The HP Installerprogram opens.
        NOTE:If the installer does not open automatically, double-click the CD icon on the desktop to open the installer.
      2. When prompted, select your HP product, and then click OK .
      3. Follow the on-screen instructions to complete the installation.
       Important : If the software is not available on the HP Software and Drivers Web site, download the latest HP software from Apple Software Updates .
      1. Open a new window to browse to the Select Software and Drivers page:
        1. Right-click this link, Select Software and Drivers , and then click Open in New Window .
        2. If prompted, type your product number. You might also need to click it in a list of similar products.
        3. Click your operating system.
          The Select Software and Drivers page opens.
      2. Click the option that you want to download.
        A page displays with more information about that option and the specific items that it includes.
        NOTE:HP recommends the Full Feature type of download, if available, to take advantage of all your product features. This download includes the HP print driver, HP Utility, HP Scan software, and if applicable for your product, the HP fax driver.
      3. Click Download only . If your browser opens a new dialog box, you might also need to click Save or Save File .
        The file downloads to your computer and the HP Software window opens automatically.
        Figure 5: HP Software window
      4. Double-click the HP Installer icon. The Welcome to the HP Installer window displays.
        Figure 6: HP Installer icon
      5. When prompted, select your HP product, and then click OK .
      6. Follow the on-screen instructions to complete the installation.
      You will experience the best performance and functionality if you download the latest HP software from Apple Software Updates . Follow these steps to update the software.
       Important : To successfully update the HP software and driver, the HP product must be turned on and connected to the Mac with a USB or network connection, or there must be an existing printer queue for your product.
      1. Click the Apple menu ( ), and then click Software Update . Software Update checks for available updates.
      2. In the Software Update window, select the software you want to install, and then clickInstall .
        NOTE: Install all available updates for best performance and functionality.
      3. When prompted, enter your administrator account name and password.
      4. After the software updates complete, restart the computer (if required).
    • View More: HP Macintosh: Installing the Product Software in Mac OS X 10.6 and OS X 10.7 for a USB Connection
    •  
    •  

  • USB Printer Installation Troubleshooting Windows XP

    • Windows XP

      IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

      Solution one: Clear your computer and reinstall the HP software

      Often, it helps to clean up a few files, reboot your computer, and try installing the HP software again. Follow these steps.

      Step one: Clear your computer and run the Disk Cleanup utility

      1. Make sure that you have let the setup program complete by clicking Continue in the setup screens (if you don't see any HP software setup screens, then it's already done).

      2. Unplug the USB cable from the product.

      3. Reboot your computer.

      4. Run the Disk Cleanup utility:

        1. Click Start (XP_Start_icn), click All Programs, click Accessories, click System Tools, and then click Disk Cleanup.

        2. After the Disk Cleanup utility analyzes the hard drive, a report with a list of options appears on the computer. Click the appropriate check boxes to remove unwanted files from the computer, and then click OK.

        3. Click Yes on the confirmation screen that appears on the computer.

      Step two: Reinstall the HP software

      Use one of the following methods to reinstall the HP software.

      Method one: Download and install the software from the HP Web site

      1. Disconnect the USB cable from both the product and the computer (if you already connected it).

      2. Turn the product on.

      3. Right-click this link: Get Software and Drivers, and then click Open in new window.

      4. Type your product number, and then click Next. You might also need to click your model in a list of similar products.

      5. Click Software & Driver Downloads.

      6. Select your operating system, and then click Next.

      7. Click the Plus sign (EC_PlusSign_icn) next to Driver, and then click the driver that you want to download.

      8. Read through the minimum system requirements and additional instructions. You can also click View directions (HPCC_QuestionMark_icn) for complete download instructions.

      9. This option allows you to install the software at any time after the download completes.

      10. Click Save, and then browse to the location on your computer where you want to save the file.

      11. Click Save. The software downloads to your computer.

      Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.

      Method two: Use the software CD

      Follow these steps to install the software with the product CD.

      1. Insert the printer CD into the CD drive of the computer, and then wait a few sections for the software installer to open. If the installer does not start automatically, click Start (XP_Start_icn), click My Computer, and then double-click the CD drive.

      2. Follow the on-screen instructions to install the software.

      IMPORTANT: The installer might as if you want to check online for the latest installation updates for your product. For the best installation results, HP recommends that you click Yes to let the installer check for updates and download them for you.

      • If these steps resolved the issue, you do not need to continue troubleshooting.

      • If the issue persists, continue to the next solution.  

      Solution two: Disable startup software and reinstall the HP software

      If you were unable to successfully install your HP product, you might need to disable startup software temporarily. Windows allows many programs and processes to run immediately upon startup. These programs might be preventing you from installing the HP Software.

      These directions explain how to disable these programs and processes temporarily while installing the HP product, and then how to re-enable the startup software again.

      Step one: Disable startup software

      1. Click Start (XP_Start_icn), and then click Run.

      2. Type msconfig in the Run dialog box, and then click OK. The System Configuration Utility dialog box opens.

        • If Normal Startup is currently selected, follow these steps:

          1. Select Selective Startup, and then clear the Load Startup Items check box.

          2. Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.

          3. Click Disable All.

        • If Selective Startup is currently selected, follow these steps:

          1. Click the Startup tab.

          2. Make a list of the items that are selected. You will need this list to reset your computer startup items later.

          3. Click the General tab.

          4. Clear the Load StartupItems check box.

          5. Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.

          6. Make a list of the items that are selected. You will need this list to rest your computer startup items later.

          7. Click Disable All.

      3. Click Apply.

      4. Click OK. A new window displays. Click Restart to continue.

      5. Upon restarting your computer, the System Configuration Utility window displays. Select the Don't show this message... check box, and then clickOK.

      Step two: Reinstall the HP software

      Use one of the following methods to reinstall the HP software.

      Method one: Download and install the software from the HP Web site.

      1. Disconnect the USB cable from both the product and the computer (if you already connected it).

      2. Turn the product on.

      3. Right-click this link: Get Software and Drivers, and then click Open in new window.

      4. Type your product number, and then click Next. You might also need to click your model in a list of similar products.

      5. Click Software & Driver Downloads.

      6. Select your operating system, and then click Next.

      7. Click the Plus sign (EC_PlusSign_icn) next to Driver, and then click the driver that you want to download.

      8. Read through the minimum system requirements and additional instructions. You can also click View directions (HPCC_QuestionMark_icn) for complete download instructions.

      9. This option allows you to install the software at any time after the download completes.

      10. Click Save, and then browse to the location on your computer where you want to save the file.

      11. Click Save. The software downloads to your computer.

      Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.

      Method two: Use the software CD

      Follow these steps to install the software with the product CD.

      1. Insert the printer CD into the CD drive of the computer, and then wait a few sections for the software installer to open. If the installer does not start automatically, click Start (XP_Start_icn), click My Computer, and then double-click the CD drive.

      2. Follow the on-screen instructions to install the software.

      IMPORTANT: The installer might as if you want to check online for the latest installation updates for your product. For the best installation results, HP recommends that you click Yes to let the installer check for updates and download them for you.

      Step three: Enable startup software

      IMPORTANT: Follow these steps to re-enable your startup software. If you skip this step, your computer might not function the way that you expect.

      1. Click Start (XP_Start_icn), and then click Run.

      2. Type msconfig in the Run dialog box, and then click OK. The System Configuration Utility dialog box opens.

        • If you followed the instructions to disable a Normal Startupconfiguration (or if you want to return to that configuration), selectNormal Startup.

        • If you want to customize the programs that run at startup, follow these instructions for a Selective Startup:

          1. Click the Startup tab.

          2. Select every item that is on your list of selected items for theStartup tab.

          3. Click the Services tab.

          4. Select the Hide All Microsoft Services check box at the bottom of the screen.

          5. Select every item that is on your list of selected items for theServices tab.

      3.  Click Apply.

      4. Click OK. a new window displays.

      5. Click Restart to continue.

      • If these steps resolved the issue, you do not need to continue troubleshooting.

      • If the issue persists, select the outcome from the following options for more information.

      The HP printer installation was successful, but the printer does not work.

      If the printer installed successfully, but the printer isn't working as expected, we have a solution for you.

      HP has designed automated utilities (tools) to diagnose and resolve common printing, network, and scanning issues. Select from the following options to download and run the utility for your printer problem.

      PDU_icn

      HP Print Diagnostic Utility. HP recommends that you download and install the Print Diagnostic Utility any time you need to troubleshoot a printing problem.

      Download the Print Diagnostic Utility

      SDU_icn

      HP Scan Diagnostic Utility. HP recommends that you download and install the Scan Diagnostic Utility any time you need to troubleshoot a scanning problem.

      Download the Scan Diagnostic Utility

      HDU_icn

      HP Hardware Diagnostic Utility. Hardware problems can prevent printing, scanning, or copying. HP recommends that you download and install the Hardware Diagnostic Utility any time you need to troubleshoot a hardware problem.

      Download the Hardware Diagnostic Utility
    • View More: HP USB Printer Installation Troubleshooting Windows XP
    •  
    •  

  • USB Printer Installation Troubleshooting Windows Vista

    • Windows Vista

      IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

      Solution one: Clear your computer and reinstall the HP software

      Often, it helps to install Windows update, reboot your computer, and try installing the HP software again. Follow these steps.

      Step one: Clear your computer and run Windows Update

      1. Make sure that you have let the setup program complete by clicking Continue in the setup screens (if you don't see any HP software setup screens, then it's already done).

      2. Unplug the USB cable from the product.

      3. Reboot your computer.

      4. Run Windows Update:

        1. Click the Windows icon (Windows_icn), and then click Control Panel.

        2.  In the Security area, click Check for updates.

        3. On the Windows Update screen, click Check for updates.

        4. Accept all updates, or at least critical updates.

      5. Reboot your computer. (You might be prompted to do this.)

      Step two: Reinstall the HP software

      Use one of the following methods to reinstall the HP software.

      Method one: Download and install the software from the HP Web site.

      1. Disconnect the USB cable from both the product and the computer (if you already connected it).

      2. Turn the product on.

      3. Right-click this link: Get Software and Drivers, and then click Open in new window.

      4. Type your product number, and then click Next. You might also need to click your model in a list of similar products.

      5. Click Software & Driver Downloads.

      6. Select your operating system, and then click Next.

      7. Click the Plus sign (EC_PlusSign_icn) next to Driver, and then click the driver that you want to download.

      8. Read through the minimum system requirements and additional instructions. You can also click View directions (HPCC_QuestionMark_icn) for complete download instructions.

      9. This option allows you to install the software at any time after the download completes.

      10. Click Save, and then browse to the location on your computer where you want to save the file.

      11. Click Save. The software downloads to your computer.

      Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.

      Method two: Use the software CD

      Follow these steps to install the software with the product CD.

      1. Load the CD into the CD drive, and then close the drive. If the CD is already in the CD drive, open and then close the CD drive. The software installer starts automatically. 
        If the install Wizard does not start automatically, click the Windows icon (Windows_icn), click My Computer, and then double-click the CD drive.

      2. Follow the on-screen instructions to install the software.

      IMPORTANT:The installer might ask if you want to check online for the latest installation updates for your product. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.

      • If these steps resolved the issue, you do not need to continue troubleshooting.

      • If the issue persists, continue to the next solution.  

      Solution two: Disable startup software and reinstall the HP software

      If you were unable to successfully install your HP product, you might need to disable startup software temporarily. Windows allows many programs and processes to run immediately upon startup. These programs might be preventing you from installing the HP Software.

      These directions explain how to disable these programs and processes temporarily while installing the HP product, and then how to re-enable the startup software again.

      Step one: Disable startup software

      1. Click the Windows icon (Windows_icn).

      2. Type msconfig in the Start search box, and then press Enter. TheMSconfig window opens. If the User Account Control window opens with the message, Windows needs your permission to continue, click Continue to close the window.

        • If Normal Startup is currently selected, follow these steps:

          1. Select Selective Startup, and then clear the Load Startup Items check box.

          2. Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.

          3. Click Disable All.

        • If Selective Startup is currently selected, follow these steps:

          1. Click the Startup tab.

          2. Make a list of the items that are selected. You will need this list to reset your computer startup items later.

          3. Click the General tab.

          4. Clear the Load StartupItems check box.

          5. Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.

          6. Make a list of the items that are selected. You will need this list to rest your computer startup items later.

          7. Click Disable All.

      3. Click Apply.

      4. Click OK. A new window displays. Click Restart to continue.

      5. Upon restarting your computer, the System Configuration Utility window displays. Select the Don't show this message... check box, and then clickOK.

      Step two: Reinstall the HP software

      Use one of the following methods to reinstall the HP software.

      Method one: Download and install the software from the HP Web site.

      1. Disconnect the USB cable from both the product and the computer (if you already connected it).

      2. Turn the product on.

      3. Right-click this link: Get Software and Drivers, and then click Open in new window.

      4. Type your product number, and then click Next. You might also need to click your model in a list of similar products.

      5. Click Software & Driver Downloads.

      6. Select your operating system, and then click Next.

      7. Click the Plus sign (EC_PlusSign_icn) next to Driver, and then click the driver that you want to download.

      8. Read through the minimum system requirements and additional instructions. You can also click View directions (HPCC_QuestionMark_icn) for complete download instructions.

      9. This option allows you to install the software at any time after the download completes.

      10. Click Save, and then browse to the location on your computer where you want to save the file.

      11. Click Save. The software downloads to your computer.

      Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.

      Method two: Use the software CD

      Follow these steps to install the software with the product CD.

      1. Load the CD into the CD drive, and then close the drive. If the CD is already in the CD drive, open and then close the CD drive. The software installer starts automatically. 
        If the install Wizard does not start automatically, click the Windows icon (Windows_icn), click My Computer, and then double-click the CD drive.

      2. Follow the on-screen instructions to install the software.

      IMPORTANT:The installer might ask if you want to check online for the latest installation updates for your product. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.

      Step three: Enable startup software

      IMPORTANT: Follow these steps to re-enable your startup software. If you skip this step, your computer might not function the way that you expect.

      1. Click the Windows icon (Windows_icn).

      2. Type msconfig in the Start search box, and then press Enter. TheMSConfig window opens.

        • If you followed the instructions to disable a Normal Startupconfiguration (or if you want to return to that configuration), selectNormal Startup.

        • If you want to customize the programs that run at startup, follow these instructions for a Selective Startup:

          1. Click the Startup tab.

          2. Select every item that is on your list of selected items for theStartup tab.

          3. Click the Services tab.

          4. Select the Hide All Microsoft Services check box at the bottom of the screen.

          5. Select every item that is on your list of selected items for theServices tab.

      3.  Click Apply.

      4. Click OK. a new window displays.

      5. Click Restart to continue.

      • If these steps resolved the issue, you do not need to continue troubleshooting.

      • If the issue persists, select the outcome from the following options for more information.

      The HP printer installation was successful, but the printer does not work.

      If the printer installed successfully, but the printer isn't working as expected, we have a solution for you.

      HP has designed automated utilities (tools) to diagnose and resolve common printing, network, and scanning issues. Select from the following options to download and run the utility for your printer problem.

      PDU_icn

      HP Print Diagnostic Utility. HP recommends that you download and install the Print Diagnostic Utility any time you need to troubleshoot a printing problem.

      Download the Print Diagnostic Utility

      SDU_icn

      HP Scan Diagnostic Utility. HP recommends that you download and install the Scan Diagnostic Utility any time you need to troubleshoot a scanning problem.

      Download the Scan Diagnostic Utility

      HDU_icn

      HP Hardware Diagnostic Utility. Hardware problems can prevent printing, scanning, or copying. HP recommends that you download and install the Hardware Diagnostic Utility any time you need to troubleshoot a hardware problem.

      Download the Hardware Diagnostic Utility

      The HP printer installation was not successful.

      If the HP printer installation was not successful even after performing the previous steps, go to HP Customer Care for more information.
    • View More: HP USB Printer Installation Troubleshooting Windows Vista
    •  
    •  

  • USB Printer Installation Troubleshooting Windows 7

    • Windows 7

      IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

      Solution one: Clear your computer, run Windows Update, and reinstall the HP software

      Often, it helps to install Windows update, reboot your computer, and try installing the HP software again. Follow these steps.

      Step one: Clear your computer and run Windows Update

      1. Make sure that you have let the setup program complete by clicking Continue in the setup screens (if you don't see any HP software setup screens, then it's already done).

      2. Unplug the USB cable from the product.

      3. Reboot your computer.

      4. Run Windows Update:

        1. Click the Windows icon (Windows_icn), and then type Windows Update in the Search programs and files box.

        2. In the Security area, click Check for updates.

        3. On the Windows Update screen, click Check for updates.

        4. Accept all updates, or at least critical updates.

      5. Reboot your computer. (You might be prompted to do this.)

      Step two: Reinstall the HP software

      Use one of the following methods to reinstall the HP software.

      Method one: Download and install the software from the HP Web site

      1. Disconnect the USB cable from both the product and the computer (if you already connected it).

      2. Turn the product on.

      3. Right-click this link: Get Software and Drivers, and then click Open in new window.

      4. Type your product number, and then click Next. You might also need to click your model in a list of similar products.

      5. Click Software & Driver Downloads.

      6. Select your operating system, and then click Next.

      7. Click the Plus sign (EC_PlusSign_icn) next to Driver, and then click the driver that you want to download.

      8. Read through the minimum system requirements and additional instructions. You can also click View directions (HPCC_QuestionMark_icn) for complete download instructions.

      9. This option allows you to install the software at any time after the download completes.

      10. Click Save, and then browse to the location on your computer where you want to save the file.

      11. Click Save. The software downloads to your computer.

      Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.

      Method two: Use the software CD

      Follow these steps to install the software with the product CD.

      1. Load the CD into the CD drive, and then close the drive. If the CD is already in the CD drive, open and then close the CD drive. The software installer starts automatically. 
        If the install Wizard does not start automatically, click the Windows icon (Windows_icn), click My Computer, and then double-click the CD drive.

      2. Follow the on-screen instructions to install the software.

      IMPORTANT:The installer might ask if you want to check online for the latest installation updates for your product. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.

      • If these steps resolved the issue, you do not need to continue troubleshooting.

      • If the issue persists, continue to the next solution.  

      Solution two: Disable startup software and reinstall the HP software

      If you were unable to successfully install your HP product, you might need to disable startup software temporarily. Windows allows many programs and processes to run immediately upon startup. These programs might be preventing you from installing the HP Software.

      These directions explain how to disable these programs and processes temporarily while installing the HP product, and then how to re-enable the startup software again.

      Step one: Disable startup software

      1. Click the Windows icon (Windows_icn).

      2. Type msconfig in the Search programs and files box, and then pressEnter. The MSconfig window opens. If the User Account Control window opens with the message, Windows needs your permission to continue, click Continue to close the window.

        • If Normal Startup is currently selected, follow these steps:

          1. Select Selective Startup, and then clear the Load Startup Items check box.

          2. Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.

          3. Click Disable All.

        • If Selective Startup is currently selected, follow these steps:

          1. Click the Startup tab.

          2. Make a list of the items that are selected. You will need this list to reset your computer startup items later.

          3. Click the General tab.

          4. Clear the Load StartupItems check box.

          5. Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.

          6. Make a list of the items that are selected. You will need this list to rest your computer startup items later.

          7. Click Disable All.

      3. Click Apply.

      4. Click OK. A new window displays. Click Restart to continue.

      5. Upon restarting your computer, the System Configuration Utility window displays. Select the Don't show this message... check box, and then clickOK.

      Step two: Reinstall the HP software

      Use one of the following methods to reinstall the HP software.

      Method one: Download and install the software from the HP Web site

      1. Disconnect the USB cable from both the product and the computer (if you already connected it).

      2. Turn the product on.

      3. Right-click this link: Get Software and Drivers, and then click Open in new window.

      4. Type your product number, and then click Next. You might also need to click your model in a list of similar products.

      5. Click Software & Driver Downloads.

      6. Select your operating system, and then click Next.

      7. Click the Plus sign (EC_PlusSign_icn) next to Driver, and then click the driver that you want to download.

      8. Read through the minimum system requirements and additional instructions. You can also click View directions (HPCC_QuestionMark_icn) for complete download instructions.

      9. This option allows you to install the software at any time after the download completes.

      10. Click Save, and then browse to the location on your computer where you want to save the file.

      11. Click Save. The software downloads to your computer.

      Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.

      Method two: Use the software CD

      Follow these steps to install the software with the product CD.

      1. Load the CD into the CD drive, and then close the drive. If the CD is already in the CD drive, open and then close the CD drive. The software installer starts automatically. 
        If the install Wizard does not start automatically, click the Windows icon (Windows_icn), click My Computer, and then double-click the CD drive.

      2. Follow the on-screen instructions to install the software.

      IMPORTANT:The installer might ask if you want to check online for the latest installation updates for your product. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.

      Step three: Enable startup software

      IMPORTANT: Follow these steps to re-enable your startup software. If you skip this step, your computer might not function the way that you expect.

      1. Click the Windows icon (Windows_icn).

      2. Type msconfig in the Search programs and files box, and then pressEnter. The MSConfig window opens.

        • If you followed the instructions to disable a Normal Startupconfiguration (or if you want to return to that configuration), selectNormal Startup.

        • If you want to customize the programs that run at startup, follow these instructions for a Selective Startup:

          1. Click the Startup tab.

          2. Select every item that is on your list of selected items for theStartup tab.

          3. Click the Services tab.

          4. Select the Hide All Microsoft Services check box at the bottom of the screen.

          5. Select every item that is on your list of selected items for theServices tab.

      3.  Click Apply.

      4. Click OK. a new window displays.

      5. Click Restart to continue.

      • If these steps resolved the issue, you do not need to continue troubleshooting.

      • If the issue persists, select the outcome from the following options for more information.

      The HP printer installation was successful, but the printer does not work.

      If the printer installed successfully, but the printer isn't working as expected, we have a solution for you.

      HP has designed automated utilities (tools) to diagnose and resolve common printing, network, and scanning issues. Select from the following options to download and run the utility for your printer problem.

      PDU_icn

      HP Print Diagnostic Utility. HP recommends that you download and install the Print Diagnostic Utility any time you need to troubleshoot a printing problem.

      Download the Print Diagnostic Utility

      SDU_icn

      HP Scan Diagnostic Utility. HP recommends that you download and install the Scan Diagnostic Utility any time you need to troubleshoot a scanning problem.

      Download the Scan Diagnostic Utility

      HDU_icn

      HP Hardware Diagnostic Utility. Hardware problems can prevent printing, scanning, or copying. HP recommends that you download and install the Hardware Diagnostic Utility any time you need to troubleshoot a hardware problem.

      Download the Hardware Diagnostic Utility

      The HP printer installation was not successful.

      If the HP printer installation was not successful even after performing the previous steps, go to HP Customer Care for more information.
    • View More: HP USB Printer Installation Troubleshooting Windows 7
    •  
    •  

  • Wired (Ethernet) Network Printer Installation Troubleshooting Windows XP

    • Windows XP

      Solution one: Restart all network devices, add the product to the network, and reinstall the HP software

      Follow these steps to restart all network devices, add the HP product to the network, and then reinstall the HP software.

      Step one: Let the setup program complete and reboot all network devices

      Often, it helps to reboot your computer and try again from the beginning. Follow these steps.

      1. Make sure that you have let the setup program complete by clicking Continue in the setup screens (if you don't see any HP software setup screens, then it's already done).

      2. Reboot your computer.

      3. Turn the product and the network router off, and then turn them on again.

      4. Verify that your network router is on and functioning.

      5. Make sure you can view an Internet Web page from a Web browser on your computer.

      Step two: Plug in the Ethernet cable and print a network test report to verify that the product is on the network

      1. Plug the Ethernet cable into the product and ensure that the other end is plugged into a live network port.

        • If your product has a control panel display, follow these steps:

          1. On the product control panel, press the Setup button (Setup_icn).

          2. Press the Down Arrow button (DownArrow_icn) to select Network, and then press OK.

          3. Press the Down Arrow button (DownArrow_icn) to select Network Test orNetwork Configuration Page, and then press OK.

          4. Follow any troubleshooting steps for issues identified on the report.

      2. If the report shows a valid IP address for the product, it means that the product is on the network. Continue to the next step in this document to check the communication.

      3. If the report does not show a valid IP address for the product (for example, 0.0.0.0 or 169.254.xxx.xxx) it means that the product is not on the network. Follow these steps:

        1. Ensure that the Ethernet cable is plugged into a live port.

        2. Try using a different Ethernet cable.

        3. Print a report again and review the results.

        4. If the report shows a valid IP address, continue to the next step.

      Step three: Check the communication between the product and the computer

      Let's make sure that your computer and the product are on the same network and that they can communicate.

      1. In a Web browser (such as Internet Explorer), open an Internet Web page to verify that you can access the network.

      2. In the Web browser, type the product IP address in the address bar and pressEnter. For example, type http://192.168.0.1. The product's internal home page displays.

      • If you can access the product's internal home page, continue to the next step to reinstall the HP software.

      • If you cannot access the product's internal home page, verify that the product and the computer are on the same network.

      Step four: Reinstall the HP software

      Use one of the following methods to reinstall the HP software.

      Method one: Download and install the software from the HP Web site.

      1. Disconnect the USB cable from both the product and the computer (if you already connected it).

      2. Turn the product on.

      3. Right-click this link: Get Software and Drivers, and then click Open in new window.

      4. Type your product number, and then click Next. You might also need to click your model in a list of similar products.

      5. Click Software & Driver Downloads.

      6. Select your operating system, and then click Next.

      7. Click the Plus sign (EC_PlusSign_icn) next to Driver, and then click the driver that you want to download.

      8. Read through the minimum system requirements and additional instructions. You can also click View directions (HPCC_QuestionMark_icn) for complete download instructions.

      9. This option allows you to install the software at any time after the download completes.

      10. Click Save, and then browse to the location on your computer where you want to save the file.

      11. Click Save. The software downloads to your computer.

      Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.

      Method two: Use the software CD

      Follow these steps to install the software with the product CD.

      1. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to open. 
        If the installer does not start automatically, click the Start (XP_Start_icn), clickMy Computer, and then double-click the CD drive.

      2. Follow the on-screen instructions to install the software.

      IMPORTANT:The installer might ask if you want to check online for the latest installation updates for your product. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.

      • If these steps resolved the issue, you do not need to continue troubleshooting.

      • If the issue persists, continue to the next solution.  

      Solution two: Disable startup services, disable the firewall, and reinstall the HP software

      If you were unable to install your HP product successfully, you may need to disable startup services and/or your firewall temporarily. Windows allows many programs and processes to run immediately upon startup. These programs and your firewall may be preventing you from installing the HP software. These directions explain how to disable these programs and processes while installing the HP software.

      Step one: Disable startup software

      1. Click Start (XP_Start_icn), and then click Run.

      2. Type msconfig in the Run dialog box, and then click OK. The System Configuration Utility dialog box opens.

        • If Normal Startup is currently selected, follow these steps:

          1. Select Selective Startup, and then clear the Load Startup Items check box.

          2. Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.

          3. Click Disable All.

        • If Selective Startup is currently selected, follow these steps:

          1. Click the Startup tab.

          2. Make a list of the items that are selected. You will need this list to reset your computer startup items later.

          3. Click the General tab.

          4. Clear the Load StartupItems check box.

          5. Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.

          6. Make a list of the items that are selected. You will need this list to rest your computer startup items later.

          7. Click Disable All.

      3. Click Apply.

      4. Click OK. A new window displays. Click Restart to continue.

      5. Upon restarting your computer, the System Configuration Utility window displays. Select the Don't show this message... check box, and then clickOK.

      Step two: Disable or configure the firewall on your computer

      Follow these steps to disable firewalls, or configure the firewall to allow a connection with the HP product.

      Option one: Temporarily disable firewalls

      1. Disconnect the Ethernet cable from the router, modem, or gateway.NOTE: If you are unsure where the router, modem, or gateway is for the networked product, consult your system administrator.

      2. On the Windows taskbar, click Start (XP_Start_icn), and then click Control Panel. The Control Panel opens in a new window.

      3. Double-click Security Center (XP Security Center_icn). Windows Security Center opens in a new window.

      4. Click Windows Firewall (Windows_Firewall_icn). The Windows Firewall Settingsdialog box opens.

      5. From the General tab, select Off(not recommended) (XP Firewall Off_icn), and then click OK.

      Option two: Configure the firewall to allow a connection with the HP product

      1. To find out which firewall is installed on the computer, look for the firewall icon in the notification area in the lower-right corner of the computer. Make a note of the firewall name.

      2.  XP_Systems_Tray

      3. When you have identified the firewall installed on your computer, contact the manufacturer of the firewall for specific instructions on configuring the settings. Then, return to this document to continue troubleshooting.

      4. If you were unable to find specific steps for your firewall, continue to the next step.

      5. Click Start (XP_Start_icn), and then click Run. Type C:\Program Files\HP\Digital Imaging\Bin in the Open box, and then clickOK. The Bin folder opens.

      6. Make a note of or copy the file path for each of the following programs. The file paths will look similar to this example:C:\windows\system32\hpzipm12.exe.

        • hpoews01.exe

        • hpofxm08.exe

        • hposid01.exe

        • hpqkygrp.exe

        • hpqste08.exe

        • hpqtra08.exe

        • hposfx08.exe

        • If the HP software installed on the computer is version 10.0 or newer, find the hpiscnapp.exe file.

        • If the HP software installed on the computer is version 9.0 or older, find the hpqscnvw.exe file.

      7. Open the C:\windows\system32 directory, and then locate and make a note of or copy the file path for each of the following programs:

        • hpzwiz01.exe

        • hpznui01.exe

      8. Open the firewall software, and then make sure that each of the programs displays in the list of trusted or allowed programs. If any of the programs do not appear in the list of trusted or allowed programs, add the missing programs to the list manually. 
        NOTE: The name of the list might vary, depending on the firewall program.

      9. If the firewall software has different trust levels or requires specific permission for a program to access the Internet, make sure that you allow each of the HP programs to access the Internet freely.

      10. Click OK or Save to save the changes to the trusted or allowed program list.

      11. Follow these steps to unblock the internet ports by creating new rules in the firewall software. NOTE: Each rule opens one port, so create a rule for each port.

      12. The HP software uses the following ports. Each port name consists of a protocol (either UDP or TCP), a number, and a connection type (either inbound or outbound). Your computer's firewall uses each piece of this information in creating the rule to open the port.

        • UDP 427 inbound

        • UDP 427 outbound

        • UDP 161 outbound

        • UDP 139 outbound

        • TCP 139 outbound

        • TCP 9220 outbound

        • TCP 9500 outbound

        • TCP 9290 outbound

          1. Open the network or rules section of the firewall software.

          2. Create a new rule with a descriptive name. For example, unblock UDP 137 inbound for unblocking the UDP 137 inbound port.

            •  If prompted to select the type of rule, select All IP Addresses.

            • If prompted to select the type of IP address, select IPv4 and IPv6.

          3. When you have created each rule, click OK or Save to apply the changes

      13. When you have disabled or configured the firewall, restart your computer.

      Step three: Reinstall the HP software

      Use one of the following methods to reinstall the HP software.

      Method one: Download and install the software from the HP Web site.

      1. Disconnect the USB cable from both the product and the computer (if you already connected it).

      2. Turn the product on.

      3. Right-click this link: Get Software and Drivers, and then click Open in new window.

      4. Type your product number, and then click Next. You might also need to click your model in a list of similar products.

      5. Click Software & Driver Downloads.

      6. Select your operating system, and then click Next.

      7. Click the Plus sign (EC_PlusSign_icn) next to Driver, and then click the driver that you want to download.

      8. Read through the minimum system requirements and additional instructions. You can also click View directions (HPCC_QuestionMark_icn) for complete download instructions.

      9. This option allows you to install the software at any time after the download completes.

      10. Click Save, and then browse to the location on your computer where you want to save the file.

      11. Click Save. The software downloads to your computer.

      Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.

      Method two: Use the software CD

      Follow these steps to install the software with the product CD.

      1. Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to open. 
        If the installer does not start automatically, click the Start (XP_Start_icn), clickMy Computer, and then double-click the CD drive.

      2. Follow the on-screen instructions to install the software.

      IMPORTANT:The installer might ask if you want to check online for the latest installation updates for your product. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.

      Step four: Enable the startup service

      IMPORTANT: Follow these steps to re-enable your startup software. If you skip this step, your computer might not function the way that you expect.

      1. Click Start (XP_Start_icn), and then click Run.

      2. Type msconfig in the Run dialog box, and then click OK. The System Configuration Utility dialog box opens.

        • If you followed the instructions to disable a Normal Startupconfiguration (or if you want to return to that configuration), selectNormal Startup.

        • If you want to customize the programs that run at startup, follow these instructions for a Selective Startup:

          1. Click the Startup tab.

          2. Select every item that is on your list of selected items for theStartup tab.

          3. Click the Services tab.

          4. Select the Hide All Microsoft Services check box at the bottom of the screen.

          5. Select every item that is on your list of selected items for theServices tab.

      3. Click Apply.

      4. Click OK. a new window displays.

      5. Click Restart to continue.

      Step five: Enable your firewall software

      1. Right-click the firewall icon on the task bar (near the date and time on the computer), and click Start or Enable. If there is no start option, open the firewall software and select the option to start or enable it. The firewall icon may change to show that it is enabled.

      2. If the firewall was disabled during the installation of the product software, it might be blocking HP programs or ports that are required for scanning. If pop-up screens requesting access to the network appear when you attempt to scan, click Yes to permit access.

      • If these steps resolved the issue, you do not need to continue troubleshooting.

      • If the issue persists, select the outcome from the following options for more information.

      The HP printer installation was successful, but the printer does not work.

      If the printer installed successfully, but the printer isn't working as expected, we have a solution for you. HP has designed automated utilities (tools) to diagnose and resolve common printing, network, and scanning issues. Select from the following options to download and run the utility for your printer problem.

      NDU_icn

      HP Network Diagnostic Utility. If you are unable to set your HP product up over your wired (Ethernet) or wireless network, try the HP Network Diagnostic Utility. It can help identify and fix common problems when installing or using HP printers on your home network.

      Download the Network Diagnostic Utility

      SDU_icn

      HP Scan Diagnostic Utility. HP recommends that you download and install the Scan Diagnostic Utility any time you need to troubleshoot a scanning problem.

      Download the Scan Diagnostic Utility

      HDU_icn

      HP Hardware Diagnostic Utility. Hardware problems can prevent printing, scanning, or copying. HP recommends that you download and install the Hardware Diagnostic Utility any time you need to troubleshoot a hardware problem.

      Download the Hardware Diagnostic Utility

      PDU_icn

      HP Print Diagnostic Utility.HP recommends that you download and install the Print Diagnostic Utility any time you need to troubleshoot a printing problem.

       Download the Print Diagnostic Utility
    • View More: HP Wired (Ethernet) Network Printer Installation Troubleshooting Windows XP
    •  
    •  

  • Wired (Ethernet) Network Printer Installation Troubleshooting

    • Windows Vista

      Solution one: Restart all network devices, add the product to the network, and reinstall the HP software

      Often it helps to reboot your computer and try again from the beginning. Follow these steps.

      Step one: Let the setup program complete and reboot all network devices

      1. Make sure that you have let the setup program complete by clicking Continue in the setup screens (if you don't see any HP software setup screens, then it's already done).

      2. Click the Windows icon (Windows_icn), and then click Control Panel.

      3. In the Security area, click Checkfor updates.

      4. On the Windows Update screen, click Check for updates.

      5. Accept all updates, or at least all critical updates.

      6. When prompted, reboot your computer.

      7. Turn the product and the network router off, and then turn them on again.

      8. Verify that your network router is on and functioning.

      9. Make sure you can view an Internet Web page from a Web browser on your computer.

      Step two: Plug in the Ethernet cable and print a network test report to verify that the product is on the network

      1. Plug the Ethernet cable into the product and ensure that the other end is plugged into a live network port.

        • If your product has a control panel display, follow these steps:

          1. On the product control panel, press the Setup button (Setup_icn).

          2. Press the Down Arrow button (DownArrow_icn) to select Network, and then pressOK.

          3. Press the Down Arrow button (DownArrow_icn) to select Network Test orNetwork Configuration Page, and then press OK.

          4. Follow any troubleshooting steps for issues identified on the report.

      2. If the report shows a valid IP address for the product, it means that the product is on the network. Continue to the next step in this document to check the communication.

      3. If the report does not show a valid IP address for the product (for example, 0.0.0.0 or 169.254.xxx.xxx) it means that the product is not on the network. Follow these steps:

        1. Ensure that the Ethernet cable is plugged into a live port.

        2. Try using a different Ethernet cable.

        3. Print a report again and review the results.

        4. If the report shows a valid IP address, continue to the next step.

      Step three: Check the communication between the product and the computer

      Let's make sure that your computer and the product are on the same network and that they can communicate.

      1. In a Web browser (such as Internet Explorer), open an Internet Web page to verify that you can access the network.

      2. In a Web browser, type the product IP address in the address bar and press Enter. For example, type http://192.168.0.1. The product's internal home page displays.

      • If you can access the product's internal home page, continue to the next step to reinstall the HP software.

      • If you cannot access the product's internal home page, verify that the product and the computer are on the same network.

      Step four: Reinstall the HP software

      Use one of the following methods to reinstall the HP software.

      Method one: Download and install the software from the HP Web site.

      1. Disconnect the USB cable from both the product and the computer (if you already connected it).

      2. Turn the product on.

      3. Right-click this link: Get Software and Drivers, and then click Open in new window.

      4. Type your product number, and then click Next. You might also need to click your model in a list of similar products.

      5. Click Software & Driver Downloads.

      6. Select your operating system, and then click Next.

      7. Click the Plus sign (EC_PlusSign_icn) next to Driver, and then click the driver that you want to download.

      8. Read through the minimum system requirements and additional instructions. You can also click View directions (HPCC_QuestionMark_icn) for complete download instructions.

      9. This option allows you to install the software at any time after the download completes.

      10. Click Save, and then browse to the location on your computer where you want to save the file.

      11. Click Save. The software downloads to your computer.

      Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.

      Method two: Use the software CD

      Follow these steps to install the software with the product CD.

      1. Load the CD into the CD drive, and then close the drive. If the CD is already in the CD drive, open and then close the CD drive. The software installer starts automatically. 
        If the install Wizard does not start automatically, click the Windows icon (Windows_icn), click My Computer, and then double-click the CD drive.

      2. Follow the on-screen instructions to install the software.

      IMPORTANT:The installer might ask if you want to check online for the latest installation updates for your product. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.

      • If these steps resolved the issue, you do not need to continue troubleshooting.

      • If the issue persists, continue to the next solution.  

      Solution two: Disable startup services, disable the firewall, and reinstall the HP software

      If you were unable to install your HP product successfully, you may need to disable startup services and/or your firewall temporarily. Windows allows many programs and processes to run immediately upon startup. These programs and your firewall may be preventing you from installing the HP software. These directions explain how to disable these programs and processes while installing the HP software.

      Step one: Disable startup software

      1. Click the Windows icon (Windows_icn).

      2. Type msconfig in the Start search box, and then press Enter. TheMSconfig window opens. If the User Account Control window opens with the message, Windows needs your permission to continue, click Continue to close the window.

        • If Normal Startup is currently selected, follow these steps:

          1. Select Selective Startup, and then clear the Load Startup Items check box.

          2. Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.

          3. Click Disable All.

        • If Selective Startup is currently selected, follow these steps:

          1. Click the Startup tab.

          2. Make a list of the items that are selected. You will need this list to reset your computer startup items later.

          3. Click the General tab.

          4. Clear the Load StartupItems check box.

          5. Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.

          6. Make a list of the items that are selected. You will need this list to rest your computer startup items later.

          7. Click Disable All.

      3. Click Apply.

      4. Click OK. A new window displays. Click Restart to continue.

      5. Upon restarting your computer, the System Configuration Utility window displays. Select the Don't show this message... check box, and then clickOK.

      Step two: Disable or configure the firewall on your computer

      Follow these steps to disable firewalls, or configure the firewall to allow a connection with the HP product.

      Option one: Temporarily disable firewalls

      1. Disconnect the Ethernet cable from the router, modem, or gateway.NOTE: If you are unsure where the router, modem, or gateway is for the networked product, consult your system administrator.

      2. Click the Windows icon (Windows_icn), and then click Control Panel. TheControl Panel opens in a new window.

      3. Double-click Security Center (XP Security Center_icn). Windows Security Center opens in a new window.

      4. Click Windows Firewall (Windows_Firewall_icn). The Windows Firewall Settingsdialog box opens.

      5. From the General tab, select Off(not recommended) (XP Firewall Off_icn), and then click OK.

      Option two: Configure the firewall to allow a connection with the HP product

      1. To find out which firewall is installed on the computer, look for the firewall icon in the notification area in the lower-right corner of the computer. Make a note of the firewall name.

      2.  Vista_Systems_Tray

      3. When you have identified the firewall installed on your computer, contact the manufacturer of the firewall for specific instructions on configuring the settings. Then, return to this document to continue troubleshooting.

      4. If you were unable to find specific steps for your firewall, continue to the next step.

      5. Click the Windows icon (Windows_icn), type C:\Program Files\HP\Digital Imaging\Bin in the Start search box, and then press Enter.

      6. Make a note of or copy the file path for each of the following programs. The file paths will look similar to this example:C:\windows\system32\hpzipm12.exe.

        • hpoews01.exe

        • hpofxm08.exe

        • hposid01.exe

        • hpqkygrp.exe

        • hpqste08.exe

        • hpqtra08.exe

        • hposfx08.exe

        • If the HP software installed on the computer is version 10.0 or newer, find the hpiscnapp.exe file.

        • If the HP software installed on the computer is version 9.0 or older, find the hpqscnvw.exe file.

      7. Open the C:\windows\system32 directory, and then locate and make a note of or copy the file path for each of the following programs:

        • hpzwiz01.exe

        • hpznui01.exe

      8. Open the firewall software, and then make sure that each of the programs displays in the list of trusted or allowed programs. If any of the programs do not appear in the list of trusted or allowed programs, add the missing programs to the list manually. 
        NOTE: The name of the list might vary, depending on the firewall program.

      9. If the firewall software has different trust levels or requires specific permission for a program to access the Internet, make sure that you allow each of the HP programs to access the Internet freely.

      10. Click OK or Save to save the changes to the trusted or allowed program list.

      11. Follow these steps to unblock the internet ports by creating new rules in the firewall software. NOTE: Each rule opens one port, so create a rule for each port.

      12. The HP software uses the following ports. Each port name consists of a protocol (either UDP or TCP), a number, and a connection type (either inbound or outbound). Your computer's firewall uses each piece of this information in creating the rule to open the port.

        • UDP 427 inbound

        • UDP 427 outbound

        • UDP 161 outbound

        • UDP 139 outbound

        • TCP 139 outbound

        • TCP 9220 outbound

        • TCP 9500 outbound

        • TCP 9290 outbound

          1. Open the network or rules section of the firewall software.

          2. Create a new rule with a descriptive name. For example, unblock UDP 137 inbound for unblocking the UDP 137 inbound port.

            •  If prompted to select the type of rule, select All IP Addresses.

            • If prompted to select the type of IP address, select IPv4 and IPv6.

          3. When you have created each rule, click OK or Save to apply the changes

      13. When you have disabled or configured the firewall, restart your computer.

      Step three: Reinstall the HP software

      Use one of the following methods to reinstall the HP software.

      Method one: Download and install the software from the HP Web site.

      1. Disconnect the USB cable from both the product and the computer (if you already connected it).

      2. Turn the product on.

      3. Right-click this link: Get Software and Drivers, and then click Open in new window.

      4. Type your product number, and then click Next. You might also need to click your model in a list of similar products.

      5. Click Software & Driver Downloads.

      6. Select your operating system, and then click Next.

      7. Click the Plus sign (EC_PlusSign_icn) next to Driver, and then click the driver that you want to download.

      8. Read through the minimum system requirements and additional instructions. You can also click View directions (HPCC_QuestionMark_icn) for complete download instructions.

      9. This option allows you to install the software at any time after the download completes.

      10. Click Save, and then browse to the location on your computer where you want to save the file.

      11. Click Save. The software downloads to your computer.

      Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.

      Method two: Use the software CD

      Follow these steps to install the software with the product CD.

      1. Load the CD into the CD drive, and then close the drive. If the CD is already in the CD drive, open and then close the CD drive. The software installer starts automatically. 
        If the install Wizard does not start automatically, click the Windows icon (Windows_icn), click My Computer, and then double-click the CD drive.

      2. Follow the on-screen instructions to install the software.

      IMPORTANT:The installer might ask if you want to check online for the latest installation updates for your product. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.

      Step four: Enable startup software

      IMPORTANT: Follow these steps to re-enable your startup software. If you skip this step, your computer might not function the way that you expect.

      1. Click the Windows icon (Windows_icn).

      2. Type msconfig in the Start search box, and then press Enter. TheMSConfig window opens.

        • If you followed the instructions to disable a Normal Startupconfiguration (or if you want to return to that configuration), selectNormal Startup.

        • If you want to customize the programs that run at startup, follow these instructions for a Selective Startup:

          1. Click the Startup tab.

          2. Select every item that is on your list of selected items for theStartup tab.

          3. Click the Services tab.

          4. Select the Hide All Microsoft Services check box at the bottom of the screen.

          5. Select every item that is on your list of selected items for theServices tab.

      3.  Click Apply.

      4. Click OK. a new window displays.

      5. Click Restart to continue.

      Step five: Enable your firewall software

      1. Right-click the firewall icon on the task bar (near the date and time on the computer), and click Start or Enable. If there is no start option, open the firewall software and select the option to start or enable it. The firewall icon may change to show that it is enabled.

      2. If the firewall was disabled during the installation of the product software, it might be blocking HP programs or ports that are required for scanning. If pop-up screens requesting access to the network appear when you attempt to scan, click Yes to permit access. 

      • If these steps resolved the issue, you do not need to continue troubleshooting.

      • If the issue persists, select the outcome from the following options for more information.

      The HP printer installation was successful, but the printer does not work.

      If the printer installed successfully, but the printer isn't working as expected, we have a solution for you. HP has designed automated utilities (tools) to diagnose and resolve common printing, network, and scanning issues. Select from the following options to download and run the utility for your printer problem.

      NDU_icn

      HP Network Diagnostic Utility. If you are unable to set your HP product up over your wired (Ethernet) or wireless network, try the HP Network Diagnostic Utility. It can help identify and fix common problems when installing or using HP printers on your home network.

      Download the Network Diagnostic Utility

      SDU_icn

      HP Scan Diagnostic Utility. HP recommends that you download and install the Scan Diagnostic Utility any time you need to troubleshoot a scanning problem.

      Download the Scan Diagnostic Utility

      HDU_icn

      HP Hardware Diagnostic Utility. Hardware problems can prevent printing, scanning, or copying. HP recommends that you download and install the Hardware Diagnostic Utility any time you need to troubleshoot a hardware problem.

      Download the Hardware Diagnostic Utility

      PDU_icn

      HP Print Diagnostic Utility.HP recommends that you download and install the Print Diagnostic Utility any time you need to troubleshoot a printing problem.

       Download the Print Diagnostic Utility
    • View More: HP Wired (Ethernet) Network Printer Installation Troubleshooting
    •  
    •  

  • Wired (Ethernet) Network Printer Installation Troubleshooting

    • Windows 7

      Solution one: Restart all network devices, add the product to the network, and reinstall the HP software

      Often it helps to reboot your computer and try again from the beginning. Follow these steps.

      Step one: Let the setup program complete and reboot all network devices

      1. Make sure that you have let the setup program complete by clicking Continue in the setup screens (if you don't see any HP software setup screens, then it's already done).

      2. Click the Windows icon (Windows_icn), and then type Windows update in the Search programs and files box.

      3. In the Security area, click Check for updates.

      4. On the Windows Update screen, click Check for updates.

      5. Accept all updates, or at least all critical updates.

      6. When prompted, reboot your computer.

      7. Turn the product and the network router off, and then turn them on again.

      8. Verify that your network router is on and functioning.

      9. Make sure you can view an Internet Web page from a Web browser on your computer.

      Step two: Plug in the Ethernet cable and print a network test report to verify that the product is on the network

      1. Plug the Ethernet cable into the product and ensure that the other end is plugged into a live network port.

        • If your product has a control panel display, follow these steps:

          1. On the product control panel, press the Setup button (Setup_icn).

          2. Press the Down Arrow button (DownArrow_icn) to select Network, and then press OK.

          3. Press the Down Arrow button (DownArrow_icn) to select Network Test orNetwork Configuration Page, and then press OK.

          4. Follow any troubleshooting steps for issues identified on the report.

      2. If the report shows a valid IP address for the product, it means that the product is on the network. Continue to the next step in this document to check the communication.

      3. If the report does not show a valid IP address for the product (for example, 0.0.0.0 or 169.254.xxx.xxx) it means that the product is not on the network. Follow these steps:

        1. Ensure that the Ethernet cable is plugged into a live port.

        2. Try using a different Ethernet cable.

        3. Print a report again and review the results.

        4. If the report shows a valid IP address, continue to the next step.

      Step three: Check the communication between the product and the computer

      Let's make sure that your computer and the product are on the same network and that they can communicate.

      1. In a Web browser (such as Internet Explorer), open an Internet Web page to verify that you can access the network.

      2. In a Web browser, type the product IP address in the address bar and press Enter. For example, type http://192.168.0.1. The product's internal home page displays.

      • If you can access the product's internal home page, continue to the next step to reinstall the HP software.

      • If you cannot access the product's internal home page, verify that the product and the computer are on the same network.

      Step four: Reinstall the HP software

      Use one of the following methods to reinstall the HP software.

      Method one: Download and install the software from the HP Web site.

      1. Disconnect the USB cable from both the product and the computer (if you already connected it).

      2. Turn the product on.

      3. Right-click this link: Get Software and Drivers, and then click Open in new window.

      4. Type your product number, and then click Next. You might also need to click your model in a list of similar products.

      5. Click Software & Driver Downloads.

      6. Select your operating system, and then click Next.

      7. Click the Plus sign (EC_PlusSign_icn) next to Driver, and then click the driver that you want to download.

      8. Read through the minimum system requirements and additional instructions. You can also click View directions (HPCC_QuestionMark_icn) for complete download instructions.

      9. This option allows you to install the software at any time after the download completes.

      10. Click Save, and then browse to the location on your computer where you want to save the file.

      11. Click Save. The software downloads to your computer.

      Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.

      Method two: Use the software CD

      Follow these steps to install the software with the product CD.

      1. Load the CD into the CD drive, and then close the drive. If the CD is already in the CD drive, open and then close the CD drive. The software installer starts automatically. 
        If the install Wizard does not start automatically, click the Windows icon (Windows_icn), click Computer, and then double-click the CD drive.

      2. Follow the on-screen instructions to install the software.

      IMPORTANT:The installer might ask if you want to check online for the latest installation updates for your product. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.

      • If these steps resolved the issue, you do not need to continue troubleshooting.

      • If the issue persists, continue to the next solution.  

      Solution two: Disable startup services, disable the firewall, and reinstall the HP software

      If you were unable to install your HP product successfully, you may need to disable startup services and/or your firewall temporarily. Windows allows many programs and processes to run immediately upon startup. These programs and your firewall may be preventing you from installing the HP software. These directions explain how to disable these programs and processes while installing the HP software.

      Step one: Disable startup software

      1. Click the Windows icon (Windows_icn).

      2. Type msconfig in the Search programs and files box, and then pressEnter. The System Configuration Utility window opens. NOTE: If the User Account Control window opens with the message, Windows needs your permission to continue, click Continue to close the window.

        • If Normal Startup is currently selected, follow these steps:

          1. Select Selective Startup, and then clear the Load Startup Items check box.

          2. Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.

          3. Click Disable All.

        • If Selective Startup is currently selected, follow these steps:

          1. Click the Startup tab.

          2. Make a list of the items that are selected. You will need this list to reset your computer startup items later.

          3. Click the General tab.

          4. Clear the Load StartupItems check box.

          5. Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.

          6. Make a list of the items that are selected. You will need this list to rest your computer startup items later.

          7. Click Disable All.

      3. Click Apply.

      4. Click OK. A new window displays. Click Restart to continue.

      5. Upon restarting your computer, the System Configuration Utility window displays. Select the Don't show this message... check box, and then clickOK.

      Step two: Disable or configure the firewall on your computer

      Follow these steps to disable firewalls, or configure the firewall to allow a connection with the HP product.

      Option one: Temporarily disable firewalls

      1. Disconnect the Ethernet cable from the router, modem, or gateway.NOTE: If you are unsure where the router, modem, or gateway is for the networked product, consult your system administrator.

      2. Click the Windows icon (Windows_icn), and then click Control Panel. TheControl Panel opens in a new window.

      3. Double-click Security Center (XP Security Center_icn). Windows Security Center opens in a new window.

      4. Click Windows Firewall (Windows_Firewall_icn). The Windows Firewall Settingsdialog box opens.

      5. From the General tab, select Off(not recommended) (XP Firewall Off_icn), and then click OK.

      Option two: Configure the firewall to allow a connection with the HP product

      1. To find out which firewall is installed on the computer, look for the firewall icon in the notification area in the lower-right corner of the computer. Make a note of the firewall name.

      2.  Win7_Systems_Tray

      3. When you have identified the firewall installed on your computer, contact the manufacturer of the firewall for specific instructions on configuring the settings. Then, return to this document to continue troubleshooting.

      4. If you were unable to find specific steps for your firewall, continue to the next step.

      5. Click the Windows icon (Windows_icn), type C:\Program Files\HP\Digital Imaging\Bin in the Search programs and files box, and then press Enter.

      6. Make a note of or copy the file path for each of the following programs. The file paths will look similar to this example:C:\windows\system32\hpzipm12.exe.

        • hpoews01.exe

        • hpofxm08.exe

        • hposid01.exe

        • hpqkygrp.exe

        • hpqste08.exe

        • hpqtra08.exe

        • hposfx08.exe

        • If the HP software installed on the computer is version 10.0 or newer, find the hpiscnapp.exe file.

        • If the HP software installed on the computer is version 9.0 or older, find the hpqscnvw.exe file.

      7. Open the C:\windows\system32 directory, and then locate and make a note of or copy the file path for each of the following programs:

        • hpzwiz01.exe

        • hpznui01.exe

      8. Open the firewall software, and then make sure that each of the programs displays in the list of trusted or allowed programs. If any of the programs do not appear in the list of trusted or allowed programs, add the missing programs to the list manually. 
        NOTE: The name of the list might vary, depending on the firewall program.

      9. If the firewall software has different trust levels or requires specific permission for a program to access the Internet, make sure that you allow each of the HP programs to access the Internet freely.

      10. Click OK or Save to save the changes to the trusted or allowed program list.

      11. Follow these steps to unblock the internet ports by creating new rules in the firewall software. NOTE: Each rule opens one port, so create a rule for each port.

      12. The HP software uses the following ports. Each port name consists of a protocol (either UDP or TCP), a number, and a connection type (either inbound or outbound). Your computer's firewall uses each piece of this information in creating the rule to open the port.

        • UDP 427 inbound

        • UDP 427 outbound

        • UDP 161 outbound

        • UDP 139 outbound

        • TCP 139 outbound

        • TCP 9220 outbound

        • TCP 9500 outbound

        • TCP 9290 outbound

          1. Open the network or rules section of the firewall software.

          2. Create a new rule with a descriptive name. For example, unblock UDP 137 inbound for unblocking the UDP 137 inbound port.

            •  If prompted to select the type of rule, select All IP Addresses.

            • If prompted to select the type of IP address, select IPv4 and IPv6.

          3. When you have created each rule, click OK or Save to apply the changes

      13. When you have disabled or configured the firewall, restart your computer.

      Step three: Reinstall the HP software

      Use one of the following methods to reinstall the HP software.

      Method one: Download and install the software from the HP Web site.

      1. Disconnect the USB cable from both the product and the computer (if you already connected it).

      2. Turn the product on.

      3. Right-click this link: Get Software and Drivers, and then click Open in new window.

      4. Type your product number, and then click Next. You might also need to click your model in a list of similar products.

      5. Click Software & Driver Downloads.

      6. Select your operating system, and then click Next.

      7. Click the Plus sign (EC_PlusSign_icn) next to Driver, and then click the driver that you want to download.

      8. Read through the minimum system requirements and additional instructions. You can also click View directions (HPCC_QuestionMark_icn) for complete download instructions.

      9. This option allows you to install the software at any time after the download completes.

      10. Click Save, and then browse to the location on your computer where you want to save the file.

      11. Click Save. The software downloads to your computer.

      Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.

      Method two: Use the software CD

      Follow these steps to install the software with the product CD.

      1. Load the CD into the CD drive, and then close the drive. If the CD is already in the CD drive, open and then close the CD drive. The software installer starts automatically. 
        If the install Wizard does not start automatically, click the Windows icon (Windows_icn), click Computer, and then double-click the CD drive.

      2. Follow the on-screen instructions to install the software.

      IMPORTANT:The installer might ask if you want to check online for the latest installation updates for your product. For the best installation results, HP recommends that you click “Yes” to let the installer check for updates and download them for you.

      Step four: Enable startup software

      IMPORTANT: Follow these steps to re-enable your startup software. If you skip this step, your computer might not function the way that you expect.

      1. Click the Windows icon (Windows_icn).

      2. Type msconfig in the Search programs and files box, and then pressEnter. The System Configuration Utility window opens.

        • If you followed the instructions to disable a Normal Startupconfiguration (or if you want to return to that configuration), selectNormal Startup.

        • If you want to customize the programs that run at startup, follow these instructions for a Selective Startup:

          1. Click the Startup tab.

          2. Select every item that is on your list of selected items for theStartup tab.

          3. Click the Services tab.

          4. Select the Hide All Microsoft Services check box at the bottom of the screen.

          5. Select every item that is on your list of selected items for theServices tab.

      3.  Click Apply.

      4. Click OK. a new window displays.

      5. Click Restart to continue.

      Step five: Enable your firewall software

      1. Right-click the firewall icon on the task bar (near the date and time on the computer), and click Start or Enable. If there is no start option, open the firewall software and select the option to start or enable it. The firewall icon may change to show that it is enabled.

      2. If the firewall was disabled during the installation of the product software, it might be blocking HP programs or ports that are required for scanning. If pop-up screens requesting access to the network appear when you attempt to scan, click Yes to permit access. 

      • If these steps resolved the issue, you do not need to continue troubleshooting.

      • If the issue persists, select the outcome from the following options for more information.

      The HP printer installation was successful, but the printer does not work.

      If the printer installed successfully, but the printer isn't working as expected, we have a solution for you. HP has designed automated utilities (tools) to diagnose and resolve common printing, network, and scanning issues. Select from the following options to download and run the utility for your printer problem.

      NDU_icn

      HP Network Diagnostic Utility. If you are unable to set your HP product up over your wired (Ethernet) or wireless network, try the HP Network Diagnostic Utility. It can help identify and fix common problems when installing or using HP printers on your home network.

      Download the Network Diagnostic Utility

      SDU_icn

      HP Scan Diagnostic Utility. HP recommends that you download and install the Scan Diagnostic Utility any time you need to troubleshoot a scanning problem.

      Download the Scan Diagnostic Utility

      HDU_icn

      HP Hardware Diagnostic Utility. Hardware problems can prevent printing, scanning, or copying. HP recommends that you download and install the Hardware Diagnostic Utility any time you need to troubleshoot a hardware problem.

      Download the Hardware Diagnostic Utility

      PDU_icn

      HP Print Diagnostic Utility.HP recommends that you download and install the Print Diagnostic Utility any time you need to troubleshoot a printing problem.

       Download the Print Diagnostic Utility

      The HP printer installation was not successful.

      If the HP printer installation was not successful even after performing the previous steps, go to HP Customer Care for more information.
    • View More: HP Wired (Ethernet) Network Printer Installation Troubleshooting
    •  
    •  

  • Wireless Printer Installation Troubleshooting

    • Step one: Print a test page

      If you have problems setting up your printer, the first thing to do is print a Network Configuration page and Wireless Network Test report (if the printer has a wireless network connection) from the printer control panel. Consult your manual for instructions.

      This information will allow you to troubleshoot the installation. Also, have your wireless router's network name (SSID) and, if your wireless network uses either WEP or WPA security, the wireless password.

      Step two: Determine if your printer is connected to your wireless router

      Refer to the Network Configuration page or Wireless Network Test report and check the following:

      • Does the Wireless Network Test report indicate trouble? Follow the recommendations on the report to resolve them.

      • Do the reports indicate that the printer is connected to your wireless router, and not to a neighbor's? The network name the printer is connected to will be shown on the both the Network Configuration page and Wireless Network Test report.

      • Compare the printer's IP address to the gateway IP address. They should have a similar format (for example, the gateway IP address might be 192.168.0.1 and the printer IP address 192.168.0.5). If the printer has an IP address similar to 169.254.XXX.XXX or 0.0.0.0, it probably is not connected to your wireless network.

      • If you're using a wireless connection, see if the wireless indicator lamp is illuminated.Also, the Wireless Network Test report will indicate if the printer's wireless radio is off. Can you turn on the wireless radio from the control panel of the printer (if the radio is off)? Are there any error messages on the printer or unexpected blinking lights. Consult your manual to determine what to expect.

      • On some printers, the Network Configuration page will list all wireless networks detected in your area. Is your network listed among those found? Does it have good signal strength?

      • Are there several networks on your same channel or using channels close to your channel? You should use a channel at least 5 channels away from the closest used channel. Consider changing your wireless router's channel. We recommend 1 or 11.

        • If your printer is connected to your wireless router, continue to the next step.

        • If your printer is not connected to your wireless router, follow these steps:

          • Look for firmware updates for your specific printer on HP's web site: Get Software and Drivers

          • If your Internet Service Provider (ISP) owns your router, unplug the Internet cable that runs between the router and the wall.

            1. Cycle power to your printer: turn the printer off using the on/off button. Remove the power cord from the back of the printer, wait 30 seconds and then reconnect the cord. Consult your manual for specifics.

            2. Restart the wireless router by removing the power cord to the router, waiting 30 seconds, then reconnecting the power cord.

            3. Restart your computer.

            4. Connect the printer to the router.

            5. Give your printer a static IP address. For instructions on assigning a static IP address, see the DISCOVER MORE section on this page, and go to HP's Wireless Printing Center.

      Step three: If your printer is connected to your wireless router, but you cannot print (and/or scan)

      1. Download and run HP's Network Diagnostic Utility. See the TROUBLSHOOTING TOOLSsection on this page for a link to the utility.

      2. Make sure your operating system is current. (In Windows, use Windows Update. For Mac OS, use Software Update.)

      3. Make sure that your computer is free from viruses, malware, etc.

      4. Make sure your computer is not connected through a VPN (Virtual Private Network). You cannot access devices on your wireless network while connected to a VPN.

      5. Disable your operating system's firewall and your security system's firewall and re-test. 
        If this fixes the problem, open ports in the firewall. See the firewall manufacturer for more information.

      6. Download and install the latest software for your specific printer and operating system from Get Software and Drivers. 
        It is important that you download the software specific to your HP printer model. The software shipped on your CD may have been updated since it was created. If you are reinstalling or uninstalling, use the HP Uninstall software to remove previous software installations or partial installations first.

      7. Look for software updates for your specific software while you are the Software and Driver web site.

      If the printer installed successfully, but the printer isn't working as expected, we have a solution for you. HP has designed automated utilities (tools) to diagnose and resolve common printing, network, and scanning issues. Select from the following options to download and run the utility for your printer problem.

      NDU_icn

      HP Network Diagnostic Utility. If you are unable to set your HP product up over your wired (Ethernet) or wireless network, try the HP Network Diagnostic Utility. It can help identify and fix common problems when installing or using HP printers on your home network.

      Download the Network Diagnostic Utility

      SDU_icn

      HP Scan Diagnostic Utility. HP recommends that you download and install the Scan Diagnostic Utility any time you need to troubleshoot a scanning problem.

      Download the Scan Diagnostic Utility

      HDU_icn

      HP Hardware Diagnostic Utility. Hardware problems can prevent printing, scanning, or copying. HP recommends that you download and install the Hardware Diagnostic Utility any time you need to troubleshoot a hardware problem.

      Download the Hardware Diagnostic Utility

      PDU_icn

      HP Print Diagnostic Utility.HP recommends that you download and install the Print Diagnostic Utility any time you need to troubleshoot a printing problem.

       Download the Print Diagnostic Utility
    • View More: HP Wireless Printer Installation Troubleshooting
    •  
    •  

  • Install an HP Printer in a Wireless Network Using an Access Point in Windows 7

  • Uninstalling HP Printer Drivers in Windows XP

  • Install the HP Printer in a Wireless Network Using an Access Point in Windows XP

  • HP Twitter Page

    • HP Support Forum

      HP Support Forum

      @hpsupportforum World Wide
      A customer to customer product support community. The views expressed are contributions from community members and do not necessarily reflect the views of HP.
    • View More: HP HP Twitter Page
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