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  • Motorola XOOM Wi-Fi - Transfer files to/from my computer

    • Windows XP/Vista

      1.  Plug the USB cable into your Motorola XOOM Wi-Fi and then plug the USB cable into the PC.
      2. The first time the device is connected to the computer the PC will load up the drivers.   If you receive any dialogue boxes to install drivers, click yes to continue.  (If your device is not being recognized you may need to update your drivers on your PC) Click Here to visit the Motorola Driver Page.
      3. Once the drivers have been loaded.  The PC will recognize the Motorola XOOM Wi-Fidevice as a portable media player.  You can click on the  My Computer  icon.  Click on the Motorola XOOM Wi-Fi  portable media player.
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      4. The device storage hard drive will display,  double click on the Device Storage hard drive to view the files and folders stored on the device.
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      5. You can copy files and folder between your PC and Motorola XOOM Wi-Fi tablet. 



      Windows 7

      1. Plug the USB cable into the Motorola XOOM Wi-Fi Tablet and then into the PC.
      2. When you plug in the tablet for the first time,  the PC will ask to install drivers, click ok to continue.   Once the drivers are installed, the device will show up as a Motorola XOOM Wi-Fi Media Player.  The Autoplay feature in Windows 7 will present the Motorola XOOM Wi-Fi device with options.  (If your device is not being recognized you may need to update your drivers on your PC) Click Here to visit the Motorola Driver Page.
      3. Click on the  Open Device to View Files as depicted below.
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      4. Click on the  Device Storage  drive to display the folders of the Motorola XOOM Wi-Fi harddrive.
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      5. Click on files and  Drag & Drop  them to the Motorola XOOM Wi-Fi  and PC.
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      MAC

      1. You will need to download and install the Mac File Transfer tool at http://www.android.com/filetransfer
      2.  From the applications folder click on the  Android File Transfer application.
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      3. Ensure your Motorola XOOM Wi-Fi device is powered up and connect it to the USB cable and then connect to the MAC PC. The Android File Transfer tool will recognize the Motorola XOOM Wi-Fi is connected and it will pop up the file folder.
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      4. You can now drag and drop files to and from the Motorola XOOM Wi-Fi to your Mac.


      If you are unable to connect to USB.  Click Here to visit the Motorola USB Troubleshooter.


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  • Motorola XOOM Wi-Fi - Charging

    • CHARGE YOUR TABLET

      Caution: Use only the charger that came with your tablet or the Motorola XOOM Wi-Fi dock to charge your tablet.The USB port is used for data transfer only, NOT for charging.

      Insert the charger into the charger port at the bottom end of the tablet. Plug the other end of the charger to an electrical outlet.

      Image

      When the device is powered off and the battery is charging, the charging indicator lights white until 100%, and turns green when it is 100% charged.   

      When the device is powered on and the battery is charging, the charge status can be viewed from the lock screen when the display is locked and from the charge icon when the display is unlocked.


      Caution: Please read the battery use and safety text found in the important legal and safety information packaged with your device.

      Note: The battery is only removable by a trained service technician.


    • View More: Motorola Motorola XOOM Wi-Fi - Charging
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  • Motorola XOOM Wi-Fi - Web/Browser

    • To launch your browser:

      Tap on the Browser icon on your homescreen.

      Your tablet uses the mobile network (over the air) or a Wi-Fi connection to automatically access the Web.
      Note: Your service provider may charge to surf the Web or download data.

      Note: If you can’t connect to the internet (excluding WiFi connection), contact your service provider to check your service/data plan.

       

      Zoom & magnify

      In most web-pages,

      • To zoom in on a large page, use two fingers on touchscreen to pinch together.
      • To zoom out, spread two fingers apart on the screen,
      • Some webpages have screens already formatted for mobile phones and will not respond to multi-touch features to zoom in/out.

      Select links

      When you tap a link, your phone outlines it and goes to that page. If you tap and hold the link, your phone
      shows options, like Open, Open in new tab, Save link, Copy link URL or Select text   


      Tabbed browsing
      You can open several web pages in the same window to multiply your web surfing fun. Touch Menu Image> New tab to open a new web page tab. To access a web page, just touch its tab. Touch X on a tab to close the tab.


      Browser options

      Touch Menu Image to see browser options:

       New tab Open a new tab in the same browser window
       New incognito
      tab
       Open a new blank tab in the browser window to prevent
      anyone from seeing other tabs.
       Find on pageEnter & search for a term on the displayed web page.
       Share pageShare the page URL via a Bluetooth® connection or
      Gmail™ message.
       Page info View the page URL.
       Downloads 
      SettingsView & change browser settings: General, Privacy & Security,
      Advanced, and Labs.

      Quick control

      Swipe thumb from left or right edge to access quick controls.Quick controls allows you to quickly access settings, add new tab, view Bookmarks and History, URL entry, navigate to previous page.


      Quick Controls can be activated from your browser:

      1. From your browser touch settings
      2. Touch Labs
      3. Touch Quick control


      Enable/disable automatic Google sign-in

      To enable/disable automatic Google sign-in, Touch Menu Image to see browser options, touchSettingsPrivacy & Security > automatic Google sign-in. Touch and select the Google account you wish to automatically sign in with or touch Don't sign in automatically.


      Change default settings to view full web sites instead of mobile view

      • In the browser address bar type "about:debug" without quotes.
      • Click the browser's settings button in the upper right.
      • Click settings.
      • Click Debug.
      • Click UAString and select Desktop, then back out to the browser.

      Sites that you visit will now think you are a desktop. Change it back to Android for the normal experience.

      Click here to learn more


    • View More: Motorola Motorola XOOM Wi-Fi - Web/Browser
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  • Motorola XOOM Wi-Fi - Customize your homescreen

    • Follow the steps listed below to change the home screen wallpaper.

      To change the wallpaper:

      1. While on the Home screen, touch +
      2. Touch wallpapers  
               
      • Touch Live wallpapers to use preset richer, animated, interactive backgrounds.    
      • Touch Gallery to use a picture that you have captured using the camera or copied to your phone. When using a Gallery photo, you will be able to crop out the portion of the picture you selected by adjusting the location or size of the box that appears. When complete, touch OK to set gallery image as wallpaper
      • Touch Wallpapers to use the preset wallpapers that came with the device.

       

      Add Widgets or other customization

      • To add widgets, shortcuts, wallpaper and other customization, touch the plus + symbol in the top right hand corner of the screen and touch Widgets.
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        Drag the widget, shortcut, or other item to the home screen panel you want.

       

      Remove a shortcut or widget from your homescreen

      To remove a shortcut or widget, from the home screen touch and hold the item  you want to remove and once it is highlighted drag it to the trash can in the top right releasing it when it turns red.


    • View More: Motorola Motorola XOOM Wi-Fi - Customize your homescreen
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  • Motorola XOOM Wi-Fi - Deleting files

    • Delete files using your computer:

      1. Connect your device to a computer using a data cable. (It is recommended to connect directly to the computer, not through a hub). If your device is not being recognized by your computer, you may need to update your computer's USB drivers HERE.

        Note: microSD Card Slot not active. A future software upgrade will enable this device support up to microSD cards up to 32GB.
      2. Use your computer interface to delete files stored on your device.

        Windows PC

        Apple/MAC

        • Open Computer or My Computer

        • Your device should appear
          under Portable Devices (If your device is not being recognized you may need to update your drivers)
           Click here      
        • Select your device and select Device Storage.
        • For photos & videos select
          DCIM > Camera

        • For Music select Music or any other folder which contains music files

        • For any other files you wish to transfer, select the folder which contains the files to move to your computer.
        • Note: You can organize, rename and delete folders from your windows machine while the device is connected

        • Download and install the Android File Transfer app fromwww.android.com/ filetransfer, then connect your Motorola XOOM Wi-Fi using USB. The app will then allow you to
          access and transfer media back and forth.

         


      Delete files using third party application

      While we do not endorse or guarantee these solutions, or provide support for them, some owners have reported success using a 3rd party Android Application like "Astro file manager".  You can search the Android Market for 3rd party applications that are available that will enable you to view and delete files from your Motorola XOOM Wi-Fi.

      To delete files using Astro,

      1. Launch Astro from the apps menu
      2. Navigate to the file you wish to delete
      3. Long press the file that you want to delete and touch "Edit" from the popup menu
      4. Touch "Delete" from the 2nd popup

      Click here for information on how to uninstall applications.


    • View More: Motorola Motorola XOOM Wi-Fi - Deleting files
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  • Motorola XOOM Wi-Fi - Using Music

    • Follow the steps listed below to set up and use the music player.


      What music transfer tools do I need?
      To put music on your computer and then load it on your phone, you need:

      • A Microsoft® Windows® PC or Apple® Macintosh®
      • A USB data cable.

      What music file formats can I play?
      Your tablet can play many types of files: AAC, AMR, MP3, WAV, AAC+,
      MIDI, and OGG Vorbis. Click here to learn more. 

      Note: Your tablet does not support any DRM protected files.

      Click here for information on using WMA files.

       

      What headphones can I use?
      Your tablet has a 3.5mm headset jack for wired stereo listening. You can go wireless with Bluetooth® stereo headphones or speakers.


      Transferring Music using a USB cable

      1. Connect your device to a computer using a data cable. (It is recommended to connect directly to the computer, not through a hub). If your device is not being recognized by your computer, you may need to update your computer's USB drivers HERE.

        Note: microSD Card Slot not active. A future software upgrade will enable this device support up to microSD cards up to 32GB.
      2. Use your computer interface to transfer music files to your device.

        Windows PC

        Apple/MAC

        • Open Computer or My Computer

        • Your device should appear
          under Portable Devices (If your device is not being recognized you may need to update your drivers)
           Click here      
        • Select your device and select Device Storage.
        • For photos & videos select
          DCIM > Camera

        • For Music select Music or any other folder which contains music files

        • For any other files you wish to transfer, select the folder which contains the files to move to your computer.
        • Note: You can organize, rename and delete folders from your windows machine while the device is connected

        • Download and install the Android File Transfer app fromwww.android.com/ filetransfer, then connect your Motorola XOOM Wi-Fi using USB. The app will then allow you to
          access and transfer media back and forth.

         


      Access and play music

      1. From the home screen, touch Apps
      2. Touch Music
      3. To change view, at the top left corner of the screen touch New and recentAlbums, Artists, Songs, Playlist or Genres.           
      4. Touch the list heading to see your music grouped your way—like by Albums, by Artists, or Songs. To play, open a group and touch a song.


      Playlists


      To add a song to a playlist, touch + Add to playlist. Choose an existing playlist, or touch New playlist to create a new playlist.
      To edit, delete and rename a playlist, touch and hold the playlist.

       


      Delete music files

      Click here for information on how to delete files from your Motorola XOOM Wi-Fi.


    • View More: Motorola Motorola XOOM Wi-Fi - Using Music
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  • Motorola XOOM Wi-Fi - Adding contacts

    • You can add contacts on your phone and synchronize them with the contacts in your Google Account, Microsoft Exchange ActiveSync account, or other accounts that support syncing contacts.

      1. From the home screen, touch Apps > Contacts
      2. Touch the + icon, touch New contact.
      3. If you have more than one account with contacts, touch the account to which you want to add the contact.
      4. Enter the contact’s name.
      5. Touch a category of contact information, such as phone numbers and email addresses, to enter that kind of information about your contact.
      6. Touch Add another field to add additional PhoneEmailIMAddressNickname information
      7. Touch the Picture Frame icon to select a picture to display next to the name in your lists of contacts and in other applications.
      8. When you’re finished, touch Done

       

      CLICK HERE for an FAQ on importing / exporting CSV contacts into  Gmail
       

      You can also check out our contact transfer site for more detailed instructions.


    • View More: Motorola Motorola XOOM Wi-Fi - Adding contacts
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  • Motorola XOOM Wi-Fi - Making a video call using Google talk

    • To make video call from your Motorola XOOM Wi-Fi using Google talk, just follow the steps below or view how to video below.  

      1. From the home screen, touch Apps
      2. Touch  Talk
      3. In your chat list, select the contact you'd like to call
      4. In the chat window, click the camera icon to make a video call.

      Note: Tablet contacts are not automatically loaded as Google Talk contacts.  You will need to add contacts to Google Talk separately. You will need to send a chat invitation to the person you wish to Video chat with. To send a chat invitation, tap the + icon locate at the top right corner of Google talk screen, enter the person's email addres and tap Send invitation. 


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  • Motorola XOOM Wi-Fi - Transfer Contacts from Another Phone

    • You can export your Outlook Contacts as a Comma Separated Values (.csv) file and then import your contacts into your Gmail account. Here's how:

      Tip: Customers that are using an Exchange server, should not have to proceed with the steps below. Once the server settings are entered Outlook contacts and email should automatically be transferred to your device. Contact your IT Administrator for more information.

      You can also check out our contact transfer site for more detailed instructions.

      Copy Contacts from your Old Phone to Microsoft Outlook

      Copy contacts from your non ANDROID Motorola phone to Microsoft Outlook using Motorola Phone Tools:

      1. Click here to make sure your non ANDROID Motorola phone is compatible with MPT.
      2. In Microsoft Outlook, create a subfolder under 'Contacts' called 'Mobile Phone' .
      3. Launch Motorola Phone Tools (MPT).
      4. Click Phonebook. You will see a two-pane contacts view, with the PC contacts displayed on the left side and mobile phone memory contacts displayed on the right.
      5. From the PC Contacts pane, select the 'Mobile Phone' folder from the drop-down menu.
      6. From the Phone Contacts pane, highlight the contacts you wish to copy and click the 'Phone to PC' icon in the middle of the two panes.
      7. After a few seconds you should see these same contact names in red under PC Contacts pane.
      8. Click on Apply Changes to save these new contacts to your PC.
      9. Select File > Exit to close the Phonebook Manager.
      10. Exit MPT and disconnected your old phone.
      11. Copy contacts from your Windows Mobile phone such as Motorola Q series Phone to Outlook:


      Copy contacts from your Windows Mobile Phone to Microsoft Outlook using Windows Mobile Tools:

      In order to use the methods below you will need either Active Sync (Windows 2000, XP) or Windows Mobile Device Center (Microsoft Vista). These programs provide users of Microsoft Windows a way to transport documents, calendars, contact lists and email between their desktop computer and a mobile device. CLICK HERE to download.

      1. Connect your phone to the PC via the USB cable
      2. Once your phone is a window will appear. Click Next to continue
      3. Select Contacts and click Next
      4. You will be prompted with the option of Allowing Wireless Connections. Click Next after you have made your selection.
      5. Active Sync will save the settings, and begin to synchronize
      6. Once synchronization is complete your phone contacts will now be synchronized between your phone and Outlook

      Copy contacts from your Non Motorola phone to Microsoft Outlook:

      Please contact your service provider or the manufacturer of your phone for information on how to transfer your contacts to Microsoft Outlook


      Export Outlook Contacts and Upload to your Gmail Account

      You can export your Outlook Contacts as a Comma Separated Values (.csv) file and then import your contacts into your Gmail account.

      Step 1: Create .csv file:

      1. In Outlook, on the File menu, click Import and Export
      2. Click Export to a file, and then click Next
      3. Click Comma Separated Values (Windows), and then click Next
      4. In the folder list, click the Contacts folder, and then click Next
      5. Browse to the folder where you want to save the contacts as a .csv file
      6. Type a name for the exported file, and then click OK
      7. Click Next
      8. Click Finish

      Step 2: Import Contacts into Google Gmail:

      1. Log on to Gmail, and then click Contacts at the top of the page
      2. The Contacts list opens in a new window
      3. Click Import Contacts
      4. Click Browse, and then navigate to the .csv file that you created in the "Export Outlook Contacts" section of this article
      5. Select the file, and then click Import Contacts
      6. After your contacts are imported, a dialog box appears and displays the total number of contacts imported

      Step 3: Import to your phone:

      1. From the home screen, touch Apps
      2. Touch Settings
      3. Touch Accounts & sync
      4. Check Auto-Sync
      5. Your phone will now sync and transfer your contacts from Gmail to your phone

      Notes:

      • Outlook Contacts without an e-mail address are not imported.
      • Outlook distribution lists are not imported. Gmail does not support distribution lists.
      • If an Outlook Contact that matches an existing Gmail contact is imported, your Outlook Contact information replaces the Gmail contact.
      • Your contact and email information is automatically backed up to the Gmail server. 

    • View More: Motorola Motorola XOOM Wi-Fi - Transfer Contacts from Another Phone
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  • Motorola XOOM Wi-Fi - HDMI

    • You can snap photos and capture videos, then sit back and enjoy them on your home HDTV flat screen. Your tablet’s HDMI port lets you connect it to other HDMI devices. Image

      Note: Motorola XOOM Wi-Fi offers video playback in 1080p HD but the display is optimized for 720p.  Output in 720p via HDMI

       

      HDCP via HDMI

      Does the Motorola XOOM Wi-Fi support HDCP via HDMI?

      HDCP allows you to share HD videos to televisions. The Motorola XOOM Wi-Fi will not support this feature at launch. A future software upgrade will enable this device to support HDCP via HDMI.

       

      HDMI Mirror mode
      When using HDMI, the bottom 80 pixels of the display where the navigation keys and notification menu are displayed is not projected on the external display.  This is done by design and is not a defect with either the device or the external display.


    • View More: Motorola Motorola XOOM Wi-Fi - HDMI
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  • Eee Pad Transformer TF101 - Could TF101 be charged via USB?

  • Eee Pad Transformer TF101 - Cannot connect to the external monitor

    • Solution

      1. Please check if the Eee PC works normally.

      2. Please check if the external monitor works normally. (Please contact the monitor manufacturer)

      3. Connect the external monitor before booting up Eee PC

      4. Press Fn+F8 to toggle between LCD display and the external monitor

      5. Please check the cord connection between Eee PC and the monitor. (Use another cord for a try)

      6. Please reinstall Graphics Driver and ACPI driver

      7. Using the support DVD or hard disk partition (requires a recovery partition) to restore the system for a try.

      8. If it is a hardware related problem, please contact the local service center.


    • View More: Asus Eee Pad Transformer TF101 - Cannot connect to the external monitor
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  • Cleaning a LCD panel

    • What can I use to clean my LCD screen?

      To keep a LCD panel clean, use a soft cotton cloth to remove dust and normal dirt. In case you need to remove bigger stains, try with a moist soft cotton cloth instead. As cleaning solution, use distilled water or mix 50 % water and 50 % normal white vinegar.

      PRECAUTION

      • Make sure to power off the LCD panel before cleaning.
      • Avoid putting pressure on the panel, do not scrub or rub. Just push the cloth no more than to keep contact with the surface. Uneven or high pressure may damage the panel.
      • Avoid the use of strong detergents as acetone, ethyl alcohol or ammonia that may damage the LCD panel.
      • Avoid using clothes with ragged edges, or paper as these could scratch the panel.
      • Do not spray liquid directly onto the panel, but spray the cleaning solution onto a cloth instead. Take care that liquids do not leak into the housing of the LCD panel.

    • View More: Acer Cleaning a LCD panel
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  • About iPad batteries

    • Paying attention to just a few common sense pointers will pay off with a longer battery lifespan and battery life for your iPad. The most important thing is to keep your iPad out of the sun or a hot car (including not leaving it locked up in the boot during summer). Heat will degrade your battery’s performance the most.

      Your iPad works best from 32° to 95°F

      iPad Temperate Zone. Your iPad is designed to work in conditions ranging from 32° to 95° F. That’s 0° to 35° C for the metrically inclined. But keeping your iPad as near room temperature as possible (72° F or 22° C) is ideal.

      Some Terms You Need to Understand

      “Battery life” means the time your iPad will run before it must be recharged. “Battery lifespan” means the total amount of time your battery will last before it may need to be replaced. Battery lifespan is based on the number of charge/discharge cycles your battery is capable of to retain more than 80% of its original capacity.

      Update to the Latest Software

      Always make sure your iPad has the latest software. Apple engineers may find new ways to optimise battery performance. Using iTunes 9.1 or later, you can update your iPad with the latest software. Connect your iPad to your computer, then select iPad in the Source List. In the Summary pane, click “Check for Updates” to see if there’s a new version of the iPad software available. Click Update to install the latest version.

      Optimise Your Settings

      There are a number of iPad settings you can adjust to minimise power consumption and extend battery life, including screen brightness. These tips may help extend your battery life.

      • Adjust brightness: Managing the screen brightness is the best way to extend iPad battery life. By default, your iPad has Auto-Brightness turned On. Auto-Brightness adjusts iPad screen brightness based on ambient lighting conditions; lowering brightness in low light conditions helps to extend battery life. You can adjust brightness yourself; go to Settings > Brightness & Wallpaper and drag the slider to the left to lower the default screen brightness.
      • Manage the use of downloaded applications: Use of certain applications, such as games that prevent the screen from dimming or shutting off or applications that use location services, can reduce battery life.
      • Turn off Wi-Fi: If you know you’re not going to be using Wi-Fi, you can turn it off to save power. Go to Settings > Wi-Fi and set Wi-Fi to Off. Note that if you have iPad with Wi-Fi + 3G and use it to browse the web, battery life may be improved by using Wi-Fi instead of mobile data networks.
      • Turn off 3G (Wi-Fi + 3G model): Using 3G mobile networks when you’re out of range of Wi-Fi connectivity allows you to stay in touch but may also decrease battery life, especially in areas with limited 3G coverage. To disable 3G, from the Home screen choose Settings > Cellular and set Cellular Data to Off. Note: You will no longer be able to send or receive data via a mobile data network.
      • Use Airplane Mode (Wi-Fi + 3G model) in low- or no-coverage areas: Because your iPad always tries to maintain a connection with a Wi-Fi network or 3G data network (Wi-Fi + 3G model), it may use more power in low- or no-coverage areas. Turning on Airplane Mode can increase battery life in these situations. To turn on Airplane Mode, go to Settings and set Airplane Mode to On.
      • Minimise use of location services: Applications that actively use location services, such as Maps, may reduce battery life. To disable location services, go to Settings > General > Location Services or use location services only when needed.
      • Turn off push notifications: Some applications from the App Store use the Apple Push Notification service to alert you of new data. Applications that rely extensively on push notifications (such as instant messaging applications) may decrease battery life. To disable push notifications, go to Settings > Notifications and set Notifications to Off. Note that this does not prevent new data from being received when the application is opened. Also, the Notifications setting will not be visible if you do not have any applications installed that support push notifications.
      • Fetch new data less frequently: Applications such as Mail can be set to fetch data wirelessly at specific intervals. The more frequently email or other data is fetched, the quicker your battery may drain. To fetch new data manually, from the Home screen choose Settings > Mail, Contacts, Calendars > Fetch New Data and tap Manually. To increase the fetch interval, go to Settings > Mail, Contacts, Calendars > Fetch New Data and tap Hourly. Note that this is a global setting and applies to all applications that do not support push services.
      • Turn off push mail: If you have a push mail account such as Yahoo!, MobileMe, or Microsoft Exchange, turn off push when you don’t need it. Go to Settings > Mail, Contacts, Calendars > Fetch New Data and set Push to Off. Messages sent to your push email accounts will now be received on your phone based on the global Fetch setting rather than as they arrive. If the global Fetch setting is set to Manually, you will not be able to locate your iPad using the MobileMe Find My iPad feature.
      • Auto-check fewer email accounts: You can save power by checking fewer email accounts. This can be accomplished by turning off an email account or by deleting it. To turn off an account, go to Settings > Mail, Contacts, Calendars, choose an email account, and set Account to Off. To remove an account, go to Settings > Mail, Contacts, Calendars, choose an email account, and tap Delete Account.

      Lock Your iPad

      It may seem obvious, but you should lock your iPad when you aren’t using it. To lock iPad, press the Sleep/Wake button. You can also set the Auto-Lock interval so your iPad will turn off more quickly after a period of inactivity. To set Auto-Lock, go to Settings > General > Auto-Lock and set the interval to a short time, such as 1 minute.

      Use Your iPad Regularly

      For proper reporting of the battery’s state of charge, be sure to go through at least one charge cycle per month (charging the battery to 100% and then completely running it down).

      1. All battery claims depend on network configuration and many other factors; actual results will vary. Rechargeable batteries have a limited number of charge cycles and may eventually need to be replaced by an Apple service provider.
      2. Testing conducted by Apple in March 2010 using preproduction iPad units and software performing each of the following tasks: video playback, audio playback, and Internet browsing using Wi-Fi and 3G. Battery life depends on device settings, usage and many other factors. Battery tests are conducted using specific iPad units; actual results may vary.
      3. Charge cycles vary by use, environment, settings, configuration and many other factors.

    • View More: Apple About iPad batteries
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  • Apple ID Support

    • An Apple ID lets you personalize your Apple experience. Once you've created an Apple ID, you'll use it to access Apple resources where it's helpful to identify yourself. From Apple Discussions to iTunes to the Apple Online Store and everything in between, Apple ID is your passport to the extended Apple experience.

      Review Apple ID frequently asked questions

      Do you have questions about your Apple ID? We have answers.

      Recover Apple ID name or password

      Did you forget your Apple ID name or password? Start here.

      Change Apple ID name or password

      Do you already know your Apple ID name or password, but want to change one or both?

      Manage account information using My Apple ID

      Do you need to update your email, mailing address, or other account information?

      "This Apple ID has been disabled for security reasons"

      Are you seeing this message when signing in with your Apple ID? Try these steps.  You may need to reset your password

    • View More: Apple Apple ID Support
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  • iOS: Using FaceTime

    • Summary

      With FaceTime, you can participate in video calls with another iPhone 4, iPad 2, iPod touch (4th generation), or a FaceTime for Mac user over a Wi-Fi network connection. This article outlines how you can get in touch with other FaceTime users.

      Note: FaceTime may not be available in all countries or regions.

      Products Affected

      iPad 2, Mac OS X 10.6.6, iPhone 4, iPod touch (4th generation)

      What information do I need to call someone using FaceTime?

      To call someone using FaceTime, you need their phone number or email address. Which one you use is determined by the device you are calling:

      • When calling an iPhone 4: Use the phone number of the person you are calling.
      • When calling an iPad 2, iPod touch, or FaceTime for Mac user: Use the email address designated for FaceTime of the person you are calling.

      On iPad 2, iPod touch, and FaceTime for Mac, you need to add a person as a contact using the FaceTime or Contacts app before you can call them.

      How do I make a FaceTime call?

      You can make a FaceTime call in multiple ways, depending on your device:

      iPhone 4: You can place a FaceTime call using the following apps:

      • Phone: While on a phone call, you can tap the FaceTime icon to invite the other party to a FaceTime call.
      • Contacts: Tap the FaceTime icon to place a FaceTime call to the contact you are viewing.

      iPad 2, iPod touch (4th generation), and FaceTime for Mac: You can place a FaceTime call using the following apps:

      • FaceTime: Place a FaceTime call using your contacts list.
      • Contacts: Tap the FaceTime icon to place a FaceTime call to the contact you are viewing.

      Note: There is no FaceTime app on iPhone 4. Use the Phone app instead.

      For additional information on setting up and using FaceTime, see the User Guide for your device or FaceTime for Mac: About HD video calling.

      Additional Information

      Troubleshooting FaceTime calls

      If you're unable to activate or make FaceTime calls, try turning FaceTime off and on again using the following:

      • iPhone: Settings > Phone
      • iPad 2 and iPod touch (4th generation): Settings > FaceTime
      • FaceTime for Mac: FaceTime > Preferences

      If you can't place a FaceTime call to a particular contact, try the following:

      • Verify that you have the correct phone number or email address.
      • Use the correct method of contacting the person. If you are calling:
        • An iPhone 4 user: Use the phone number
        • An iPad 2, iPod touch, or FaceTime for Mac user: Use the email address
      • Check that each person has an active Wi-Fi connection.
      • Verify that the date and time are set correctly on your iOS device or Mac.
      • The Apple ID you are using to register FaceTime on iPad 2, iPod touch, or FaceTime for Mac must be an email address.
        • If your Apple ID is not an email address, you can change it on appleid.apple.com. This article provides instructions on how to change the Apple ID.
      • When calling someone using their email address, they must verify that email address for use with FaceTime and be signed in to their Apple ID account. They can verify they are signed in using:
        • iPad 2 and iPod touch (4th generation): Settings > FaceTime
        • FaceTime for Mac: FaceTime > Preferences
        • Note: If verification is pending, follow the instructions in the email that was sent to that email address to complete verification.

    • View More: Apple iOS: Using FaceTime
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  • Getting Started with Blackberry Playbook Initial SetUp

    • When a BlackBerry® PlayBook™ tablet is first started there is an initial setup wizard to complete before the device can be fully used.  To start, swipe the screen to move past the welcome page.  The first step is to connect to a Wi-Fi network.


      The BlackBerry PlayBook tablet will list any available networks.  Select a network to connect to.  If the connection is secure, there will be a prompt for a user name and password to access the network.

      Please note: To complete the setup wizard a Wi-Fi connection must be established here.  If a connection is being made to a public Wi-Fi hot spot, there may be a captive portal in place that requires authentication to obtain full access.  See KB26582 for steps on how to authenticate with captive portal hot spots. Once a connection is made, swipe to continue to the next screen.


      Select the date and time then swipe to continue.

      The next screen is the BlackBerry® ID Legal Agreement.  In the drop-down list select the appropriate country, read the agreement, tap I Agree and then swipe to continue.  On the next screen there is a prompt for BlackBerry ID credentials.


      If an account already exists, simply enter the credentials here.  If a new account is needed, one can be registered by clicking Create BlackBerry ID.  For more information on BlackBerry® ID please see article KB23716.

      A mandatory system software upgrade will now be downloaded and installed on the BlackBerry PlayBook tablet.  This step cannot be skipped.  To prevent issues with the update it is recommended that the tablet be connected to a power source, such as a USB port or wall charger, during this process.

      Following this, an option to pair a BlackBerry® Smartphone using BlackBerry® Bridge will appear.  This is optional and can be skipped if desired.

      The next screen provides access to tutorials on how to use the BlackBerry PlayBook tablet. 

      The final screen of the wizard presents the opportunity to configure additional optional items, such as Wi-Fi connectivity, BlackBerry Bridge and BlackBerry Desktop Software.  Tap Done to complete the wizard and start using the device.


    • View More: Blackberry Getting Started with Blackberry Playbook Initial SetUp
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  • What is video chat for the blackberry playbook?

    • The Video Chat application provides seamless video and voice calling features between BlackBerry® PlayBook™ owners over a Wi-Fi® connection. Leverage both front and rear cameras to share moments with picture-in-picture capabilities, manage users and view recently missed calls.

      To add a contact to Video Chat, please complete the following steps:

      1. Touch the Video Chat icon on the BlackBerry PlayBook
      2. Touch the New Contact button
      3. Enter the BlackBerry® ID of the contact to be added
      4. Enter a Display Name for the contact being added
      5. Touch the Add Picture button to add a picture for the contact
      6. To complete the wizard, touch one of the following
        1. If you have finished adding contacts, click the Done button in the top left corner
        2. To add another contact click the Add Another Contact button in the top right corner
        3. To call the contact immediately with video, click the Video icon to the right of the BlackBerry ID Username
        4. To call the contact immediately with audio only, click the Audio icon to the right of the Video icon


    • View More: Blackberry What is video chat for the blackberry playbook?
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  • Blackberry Playbook - How Do I Interactive Guide

  • Blackberry Playbook - Personalising your tablet

    • Personalising your tablet

      Watch the video

      There are many ways you can personalise your BlackBerry® PlayBook™ tablet. In addition to the personalisation suggestions listed here, the Options menu provides many additional settings you can use to customise your PlayBook tablet.

      Set the date and time on the home screen

      In the status bar, tap the Settings icon > Date and Time.

      To set up a custom clock, on the home screen, tap the Clock application.

      Change the keyboard type

      In the status bar, tap the Settings icon > Keyboard. Tap a keyboard type.

      Change the language

      In the status bar, tap the Settings icon > Language. Tap a language.

      Set a password

      In the status bar, tap the Settings icon > Security > Password > Change Password. Set theEnable Password switch to On. Complete the fields.

      Move an app

      Touch and hold an icon. When it starts to blink, drag the icon in any direction.

      Run applications in the background

      On the home screen, in the status bar, tap  > General. In the Application Behaviour drop-down list, select Showcase.


    • View More: Blackberry Blackberry Playbook - Personalising your tablet
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  • MOTOROLA XOOM Getting Started Guide

    • Your tablet
      MOTOROLA XOOM™ leads a revolution in mobile computing. XOOM features the latest 
      tablet-optimised Google™ mobile innovations, including Google Maps™ with 3D interaction, 
      access to over three million Google eBooks™ and Google Talk™ with video and voice chat. 
      Combine these with a stunning HD touchscreen and super-fast connectivity, and you get the 
      tablet for the next generation—and the one after that.
      This guide will get you up and running and give you a quick overview of some of the main 
      features of your new MOTOROLA XOOM. But it doesn't stop there—see “Want more?” for 
      help, accessories and more.
      Note: The microSD card slot is not active. A future software upgrade will enable this device to 
      support microSD cards up to 32GB.

    • View More: Motorola MOTOROLA XOOM Getting Started Guide
    •  
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  • Acer Iconia Tab A500 - How to Synchronize With Acer Sync

  • Acer Iconia Tab W500 - How to use Device Control

  • Samsung Galaxy Tab - How to setup your device

  • Samsung Galaxy Tab - Galaxy Tab accessories

  • Samsung Galaxy Tab - Polaris Desktop on the Galaxy Tab

  • Samsung Galaxy Tab - Samsung Hub

  • MOTOROLA XOOM How To Video: Using Your Tablet

  • MOTOROLA XOOM How To Video: Using The Keypad

  • MOTOROLA XOOM How To Video:Taking And Editing Pictures

  • MOTOROLA XOOM How To Video:Creating Google Documents

  • MOTOROLA XOOM How To Video: Using Your Calendar

  • Asus UK Twitter Page

  • Samsung UK Twitter Page

  • Blackberry Twitter Page

  • Blackberry Blog

    • About

      Welcome to Inside BlackBerry® Help Blog, Research In Motion’s BlackBerry smartphone support blog and the newest edition to the Inside BlackBerry blog family!

      You’ve probably seen us (or our work) around in spaces such as the BlackBerry Support Community Forums@BlackBerryHelp on Twitter, and the Official BlackBerry® Channel on YouTube™. We’ve loved being engaged with the community through these channels (and will continue to do so!) and hope we have helped many of you out along way.

      Through this support blog we feel we can add a little extra to the community by sharing knowledge and tips… before you even have to ask!

      What this blog is about

      We’ve assembled some of our best technical support experts to provide tips and tricks, go in depth on features and show you how it all works.

      But we know this blog isn’t just about us and our perspectives – it’s about YOU and what you need to know to get the most out of your BlackBerry smartphone. Be sure to join in the conversation and get connected with the great information being shared online!

      What this blog isn’t about

      We’re excited to continue to contribute to the conversation, but that said, this isn’t the place to discuss topics like unreleased products, financial and forward-looking statements, service outages or carrier matters. Besides, these are matters where our topic experts aren’t, well, the experts.

      Let us know what’s working and what’s not. See our Comments Policy, and you can also suggest a topicyou’d like to see discussed.


    • View More: Blackberry Blackberry Blog
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  • Blackberry Facebook Page

    • Research In Motion (the makers of BlackBerry) is a leading designer, manufacturer and marketer of innovative wireless solutions for the worldwide mobile communications market.
    • View More: Blackberry Blackberry Facebook Page
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  • Acer Facebook Page

  • Samsung UK Facebook Page

  • Asus UK Facebook Page

    • Welcome to the Official ASUS Facebook page. Stay up to date with the latest news and announcements surrounding ASUS and its products. As always, we’d love to hear from you, so feel free to leave a message on our wall.
    • View More: Asus Asus UK Facebook Page
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  • Motorola Facebook Page

  • Apple Support Contact Details

  • Motorola Customer Support telephone number

  • Asus Hotline Telephone Number

    • Hotline Information

      LocationPhone NumberOpen Hour
      AsiaAustralia1300-2787-88 09:00-18:00 Mon. ~ Fri.
      New Zealand0800-278-788 09:00-18:00 Mon. ~ Fri.
      Japan0800-123-2787(free)09:00~18:00 Mon.~ Fri. ; 9:00~17:00 Sat.
      047-390-5630 (charge)09:00~18:00 Mon.~ Fri. ; 9:00~17:00 Sat.
      Korea+82-2-1566-686809:30-17:00 Mon. ~ Fri.
      Thailand+66-2-401-171709:00-18:00 Mon. ~ Fri.
      001-800-852-5201
      Singapore+65 6622176611:00-19:00 Mon. ~ Fri.
      +65-6720-3835(Check Repair Detail Status Only)11:00-19:00 Mon. ~ Fri. ; 11:00-13:00 Sat.
      Malaysia+60-3-6279-507710:00-19:00 Mon. ~ Fri.
      PhilippineToll Free:18001441057309:00-17:00 Mon. ~ Fri.
      Local No:+632 636 8504
      India1800-2090-36509:00-18:00 Mon.~ Sat.
      India(WL/NW)
      Indonesia+6221 612 282509:30-17:00 Mon. ~ Fri.
      Vietnam1900 55 55 8108:00-17:30 Mon.~ Sat. / break time: 12:00 ~ 13:30
      Taiwanclick here
      Chinaclick here
      Hong Kong852-35824770 10:00-19:00 Mon.~ Sat.
      Middle East + AfricaSaudi Arabia800-121-278709:00-18:00 Sat. ~ Wed.
      UAE+971-4-2958941  09:00-18:00 Sun. ~ Thu.
      Turkey+90-216-524-300009:00-18:00 Mon. ~ Fri.
      South Africa 0861 27877208:00-17:00 Mon. ~ Fri.
      Balkan CountriesRomania0040-213310067
      0040-213310068
      0040-213310069
      09:30-18:00 Mon. ~ Fri.
      Bosnia Herzegovina00387-3377316309:00-17:00 Mon. ~ Fri.
      Bulgaria00359-7001441109:30-18:30 Mon. ~ Fri.
      Croatia00385-1640111109:00-17:00 Mon. ~ Fri.
      Estonia00372-667179609:00-18:00 Mon. ~ Fri.
      Latvia3716740883809:00-18:00 Mon. ~ Fri.
      Lithuania-Kaunas00370-3732900009:00-18:00 Mon. ~ Fri. (Sat 10:00-15:00 only reception)
      Lithuania-Vilnius00370-52210116009:00-18:00 Mon. ~ Fri.
      Montenegro00382-2060825109:00-17:00 Mon. ~ Fri.
      Serbia00381-11207067709:00-17:00 Mon. ~ Fri.
      Slovenia00368-59045400
      00368-59045401
      08:00-16:00 Mon. ~ Fri.
      EuropeCyprus800 9536309:00 - 13:00 ; 14:00 - 18:00 Mon. ~ Fri.
      France0033-17094940009:00-18:00 Mon. ~ Fri.
      Germany0049-180501092009:00-18:00 Mon. ~ Fri.
      0049-1805010923 (component support)10:00-17:00 Mon. ~ Fri.
      0049-2102959911 (Fax)09:00-18:00 Mon. ~ Fri.
      Hungary0036-1505456109:00-17:30 Mon. ~ Fri.
      Italy199 400 089 (Asus Italia)
      0039-0800122791 (Asus Telecom)
      0039-022023101 (Asus Commerciale)
      0039-09416785411 (Asus Point)
      0039-09416785511 (Asus Retail)
      09:00 - 13:00 ; 14:00 - 18:00 Mon. ~ Fri.
      Greece00800 4414204409:00 - 13:00 ; 14:00 - 18:00 Mon. ~ Fri.
      Austria0043-82024051309:00-18:00 Mon. ~ Fri.
      Netherlands / Luxembourg 0031-591-57029009:00-17:00 Mon. ~ Fri.
      Belgium0032-7815023109:00-17:00 Mon. ~ Fri.
      Norway0047-2316-268209:00-17:00 Mon. ~ Fri.
      Sweden0046-85876940709:00-17:00 Mon. ~ Fri.
      Finland00358-96937969010:00-18:00 Mon. ~ Fri.
      Denmark0045-3832294309:00-17:00 Mon. ~ Fri.
      Poland0048-22571804008:30-17:30 Mon. ~ Fri.
      Spain0034-90288968809:00-18:00 Mon. ~ Fri.
      Portugal00351-70750031009:00-18:30 Mon. ~ Fri.
      Slovak Republic00421-23216262108:00-17:00 Mon. ~ Fri.
      Czech Republic00420-59676688808:00-17:00 Mon. ~ Fri.
      Switzerland-German0041-84811101009:00-18:00 Mon. ~ Fri.
      Switzerland-French0041-84811101409:00-18:00 Mon. ~ Fri.
      Switzerland-Italian0041-84811101209:00-18:00 Mon. ~ Fri.
      United Kingdom0044-870120834009:00-17:00 Mon. ~ Fri.
      UK(Ireland)0035-3189071991809:00-17:00 Mon. ~ Fri.
      Russia008-800-100-ASUS09:00-18:00 Mon. ~ Fri.(except Nat.Hol.)
      Ukraine0038-044-545772709:00-18:00 Mon. ~ Fri.(except Nat.Hol.)
      AmericaCanadaclick here
      USA


    • View More: Asus Asus Hotline Telephone Number
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  • Samsung Contact Telephone Number

    • To assist our customer support team, please have your model number, serial number and date of purchase ready when calling.


      UNITED KINGDOM
      Samsung mobile: 0845 MSAMSUNG (67267864)
      Monday - Saturday: 9am - 6pm
      Sunday: CLOSED

      All other Samsung products: 0330 SAMSUNG (7267864)
      Monday - Saturday: 9am - 6pm
      Sunday: CLOSED

      Samsung memory cards: 00 800 8010 8011
      Monday - Friday: 8am - 4pm
      Saturday - Sunday: CLOSED

    • View More: Samsung Samsung Contact Telephone Number
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  • Acer Support Telephone Number

    • Service and Support

      To report a fault with your Acer product, please use the following numbers:
      Opening hours: Monday - Friday; 9.00am - 6.00pm (excl. Bank Holidays).

      If calling from UK :
       •  0871 760 1000*
      If calling from Southern Ireland :
       •  0818 202 210
      If you require assistance with a server product. Please Call
       •  0871 760 1006*

      If you need technical support please access our online support section. 

      Calls may be recorded for training purposes. Please have your Acer product serial number or current Case reference number (ending with letter "n") to ensure calls are dealt with efficiently.
      * Calls Cost 10p per minute from BT Landline. Calls from mobiles and other networks may cost more.


      Technical Support

      For Technical Support, or for customers with products outside of the warranty period, please call
      0906 706 8000 (Mon-Fri 8.30am - 6pm)
      Calls to this line are charged at 50 pence per minute. Calls from a mobile may vary.
      Please note that all Acer products purchased from PC World, Dixons or Curry's are supported via the store from which the product was purchased.

      Repair Centre:
      Infoteam International Services (Acer repairs)
      Unit M Eagle Road
      Plympton Devon
      UK PL7 5JY

      Authorised Service Centres:
      Malta Klikk Computer Store
      B´kara By Pass B´kara (near Mater Dei Hospital)

      Isle of Man Waltons Digital World
      The Milesone Peel Road Isle of Man IM1 5ED

      As an alternative: The product registration number. This number will be enough to identify you and your product. To get this number, click here


    • View More: Acer Acer Support Telephone Number
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