HomeHelpHub Forum
Sort by Solutions found 17, No of pages 1
  • What is the ACTIVE mode in STEADYSHOT?

  • When SteadyShot is set to Active, the field of view becomes narrower.

  • I cannot adjust the focus manually.

    • If it is difficult to adjust the focus manually, try using [Peaking] to make it easier.

      Select [MENU] --> [Camera/Mic] --> (Shooting Assist icon) --> [Peaking] --> color of the enhanced outline.

      • The selected color will not be recorded on the image.
      • The enhanced outlines may not appear in a dark location.

    • View More: Sony I cannot adjust the focus manually.
    •  
    •  
  • What are the differences among each SteadyShot mode?

    • The description of each setting is as follows.
      *Only [On] or [Off] can be selected as a SteadyShot mode for photos.

      [Active]

      This is the default and recommended setting for this camcorder. It compensates rotating vibration as well as horizontal/vertical vibration which can be compensated in [Standard]. This mode is recommended when you are under conditions more susceptible to vibration such as while walking.This mode does not work while recording in [Smth Slw REC]. Also, the angle of view will be narrower than that of the [Standard] mode.

      [Standard]

      The lens itself slides in the horizontal/vertical direction to compensate the position of the optical axis. This mode is suitable for wide-angle images and the relatively stable conditions such as when shooting while standing. Intelligent Auto mode is canceled automatically.

      [Off]

      This mode does not use SteadyShot. This setting is recommended to shoot natural movies. Intelligent Auto mode is canceled automatically.


    • View More: Sony What are the differences among each SteadyShot mode?
    •  
    •  
  • Can I use the flash with the lens hood attached to the camcorder?

  • Is the progressive recording available?

    • Yes, it is.

      Yes, the frame rate can be set to [50p].

      When the frame rate is set to [50p], the photo recording function and the Smile Shutter function do not work while recording movies. They work in the movie recording standby mode.


    • View More: Sony Is the progressive recording available?
    •  
    •  
  • The noise of the wind is recorded.

    • The camcorder is equipped with the function to reduce the noise of the wind.

      If it's still annoing, reduce it more by selecting [MENU] --> [Camera/Mic] --> (Microphone icon) --> [Wind Noise Reduct.] --> [On].


    • View More: Sony The noise of the wind is recorded.
    •  
    •  
  • Is there a function to manually adjust the audio level when recording?

    • No, there is no manual adjustment function.

      However, you can select two levels in the microphone setting.

      Set it as follows.

      1. Select [MENU] [gt] [Show others].
      2. Select [AUDIO REC SET] (under the [SHOOTING SET] category).
      3. Select [MICREF LEVEL].
      4. MICREF LEVEL options are displayed.

      Select the desired option.

      • NORMAL: Records various surround sounds, converting them into the appropriate level.
      • LOW: Records surround sounds faithfully. This option is not suitable for recording conversations.

      [LOW] is recommended when you want to record exciting sound of a parade, fireworks, or concert. [NORMAL] is recommended when recording normal scenes such as conversations.

      No, there is no manual adjustment function.

      However, you can select two levels in the microphone setting.

      Please set it as follows.

      • Touch [MENU] [gt] [Show others].
      • Touch [AUDIO REC SET] under the [SHOOTING SET] category.
      • Touch [MICREF LEVEL].
      • MICREF LEVEL options are displayed.

      Select the desired option.

      • NORMAL: Records various surround sounds, converting them into the appropriate level.
      • LOW: Records surround sounds faithfully. This option is not suitable for recording conversations.

      [LOW] is recommended when you want to record exciting sound of a parade, fireworks, or concert. [NORMAL] is recommended when recording normal scenes such as conversations.

      No, there is no manual adjustment function.

      However, you can select two levels in the microphone setting.

      Set it as follows.

      1. 1. Select [MENU] --> [Camera/Mic] --> (Microphone icon) --> [Micref Level].
      2. 2. Microphone reference level options are displayed.

      Select the desired option.

      • Normal: Records various ambient sounds, converting them into the appropriate level.
      • Low: Records ambient sounds faithfully.

      This option is not suitable for recording conversations.

      • [Low] is recommended when you want to record exciting sound of a parade, fireworks, or concert.
      • [Normal] is recommended when recording normal scenes such as conversations.

    • View More: Sony Is there a function to manually adjust the audio level when recording?
    •  
    •  
  • Images are displayed upside down on the LCD screen.

    • The display switch may have problems.

      Turn off the camcorder, remove the battery or the AC adaptor/charger, attach it again about 1 minute later, and turn on the camcorder.

      If the problem persists even if you try the above, the camcorder may need to be repaired.

      The display switch may have problems.

      Turn off the camcorder, remove the battery or the AC adaptor/charger, attach it again about 1 minute later, and turn on the camcorder.

      When the symptom is not improved even if you try the above, the camcorder may need to be repaired.


    • View More: Sony Images are displayed upside down on the LCD screen.
    •  
    •  
  • It is sometimes difficult to focus automatically.

    • In the following cases, it may be difficult to focus automatically.

      • Objects moving at high speed
      • Objects too close to the camcorder
      • Objects with low contrast such as sky, sandy beach or lawn
      • Image with constant change such as waves or water falls
      • Image under the dark environment such as night view, illuminations or fireworks
      • Distinctive light sources such as the sun or lamp
      • Images with both things of far and closeIt is recommended to focus manually using a tripod, etc.

      If the problem persists even if you try the above, the camcorder may need to be repaired.

      In the following cases, it may be difficult to focus automatically.

      • Objects moving at high speed
      • Objects too close to the camcorder
      • Objects with low contrast such as sky, sandy beach or lawn
      • Image with constant change such as waves or water falls
      • Image under the dark environment such as night view, illuminations or fireworks
      • Distinctive light sources such as the sun or lamp
      • Images with both things of far and closeIt is recommended to focus manually using a tripod, etc.

      * If the lens is dirty, wipe away any dirt with a soft cloth.When the symptom is not improved even if you try the above, the camcorder may need to be repaired.

      In the following cases, it may be difficult to focus automatically.

      • Objects moving at high speed
      • Objects too close to the camcorder
      • Objects with low contrast such as sky, sandy beach or lawn
      • Image with constant change such as waves or water falls
      • Image under the dark environment such as night view, illuminations or fireworks
      • Distinctive light sources such as the sun or lamp
      • Images with both things of far and closeIt is recommended to focus manually using a tripod, etc.

      When the symptom is not improved even if you try the above, the camcorder may need to be repaired.


    • View More: Sony It is sometimes difficult to focus automatically.
    •  
    •  
  • Can I shoot still images with the date inserted?

  • The Smile Shutter function does not work.

    • [Smile Shutter] does not work for the following situations:

      • When [Face Detection] is set to [Off]
      • When recording movies with frame rate set to [50i]/[FX] or [50p]/[PS]
      • When frame rate is set to [25p] in the movie mode
      • When recording using [Smth Slw REC] (Smooth slow rec), [Golf Shot], [NightShot], or digital zoom.
      • While images are being written in recording media

      Smile may not be detected depending on the detection sensitivity. Adjust the sensitivity by selecting [MENU] --> [Camera/Mic] --> (Face icon) --> [Smile Sensitivity].

      If you touch a face of a specific person, the camcorder shows a double-lined white frame on it and tracks the person. To cancel, touch the cancel button shown with "X" at the right side of the screen. (The frame color of the target for the smile detection is orange.)

      [Smile Shutter] does not work for the following situations:

      • When [Face Detection] is set to [Off]
      • When recording movies with frame rate set to [50i]/[FX] or [50p]/[PS]
      • When frame rate is set to [25p] in the movie mode
      • When recording using [Smth Slw REC] (Smooth slow rec), [Golf Shot], or digital zoom.
      • While images are being written in recording media

      Smile may not be detected depending on the detection sensitivity. Adjust the sensitivity by selecting [MENU] --> [Camera/Mic] --> (Face icon) --> [Smile Sensitivity].


      If you touch a face of a specific person, the camcorder shows a double-lined white frame on it and tracks the person. To cancel, touch the cancel button shown with "X" at the right side of the screen. (The frame color of the target for the smile detection is orange.)

      [Smile Shutter] does not work for the following situations:

      • When [Face Detection] is set to [Off]
      • When recording movies with frame rate set to [50i]/[FX] or [50p]/[PS]
      • When recording using [Smth Slw REC] (Smooth slow rec), [Golf Shot], or digital zoom.
      • While images are being written in recording media

      Smile may not be detected depending on the detection sensitivity. Adjust the sensitivity by selecting [MENU] --> [Camera/Mic] --> (Face icon) --> [Smile Sensitivity].

      If you touch a face of a specific person, the camcorder shows a double-lined white frame on it and tracks the person. To cancel, touch the cancel button shown with "X" at the right side of the screen. (The frame color of the target for the smile detection is orange.)


    • View More: Sony The Smile Shutter function does not work.
    •  
    •  
  • I cannot capture photos during movie recording.

    • When the Frame Rate is set to [50p] or [25p], you cannot capture photos or use the smile shutter function during movie recording.

      When set to [50p], these operations are possible if the camcorder is in the standby mode.

      When set to [25p], these operations are not possble in the movie mode including the standby mode.

      When the Frame Rate is set to [50p], you cannot capture photos or use the smile shutter function during movie recording.

      These operations are possible if the camcorder is in the standby mode.


    • View More: Sony I cannot capture photos during movie recording.
    •  
    •  
  • No image is displayed in the LCD screen when recording.

    • The brightness setting of the LCD screen may not be proper. Adjust the brightness setting of the LCD screen.

      When recording outside, it may be difficult to see the image if the LCD screen is exposed to the sunlight.

      Block the sunlight to check the image.If the problem persists even if you try the above, the camcorder may need to be repaired.

      Check the setting of the camcorder.

      If your camcorder is equipped with the viewfinder, is an image displayed in the viewfinder?

      If the viewfinder is pulled out, the image may not be displayed in the LCD screen. Check if an image is displayed by retracting the viewfinder.

      Is the brightness setting of the LCD screen proper?

      Adjust the brightness setting of the LCD screen. When recording outside, it may be difficult to see the image if the LCD screen is exposed to the sunlight.

      Block the sunlight to check the image.If the problem persists even if you try the above, the camcorder may need to be repaired.


    • View More: Sony No image is displayed in the LCD screen when recording.
    •  
    •  
    • We recommend the use of the default setting, [ACTIVE] mode for normal recording.

      [STANDARD] mode is suitable for recording wide-angle movies, comparing with [ACTIVE] mode. Therefore the movies may become a little unnatural when recorded at telephoto side.

      [OFF] is recommended when the camera is free from vibration such as on a tripod.

      We recommend the use of the default setting, [Active] mode, for normal recording such as while walking.

      [Standard] mode is suitable for recording wide-angle movies, comparing with [Active] mode.

      To shoot natural movies, [Off] is recommended when the camera is free from vibration such as on a tripod.


    • View More: Sony Which SteadyShot mode is recommended for recording movies?
    •  
    •  
  • Hazy round spots sometimes appear in a recorded image especially when using the flash. Why does it happen?

    • If there are dust particles floating in the air, they are illuminated by the strong light of the flash, and sometimes appear in a recorded image as round spots. This symptom may generally occur when shooting with the flash, and it is not a malfunction.

      How this symptom occurs

      spot1
      spot2

      If this occurs, please shoot without using the flash.

      * If ambient light is not enough, such as when shooting indoors, please increase the ISO sensitivity. Also, please use a tripod or hold the camera steady to prevent camera-shake.

      Sample image

      Dust illuminated by the flash
      spot3

      If there are dust particles floating in the air, they are illuminated by the strong light of the flash, and sometimes appear in a recorded image as round spots.

      This symptom may generally occur when shooting with the flash, and it is not a malfunction.

      How this symptom occurs

      If this occurs, please shoot without using the flash.

      Sample image


    • View More: Sony Hazy round spots sometimes appear in a recorded image especially when using the flash. Why does it happen?
    •  
    •  
  • Sony Camcorder Support Telephone Number


    • Phone Support

      For post sale product support, you can call us on :

      0844 8466 555Our call centres are open : 
      Mon-Fri: 9am to 5pm

      4p per minute from a standard BT line, charges from other networks may vary. 

      To buy Sony Products, call 0845 6000 124 


    • View More: Sony Sony Camcorder Support Telephone Number
    •  
    •  
ad_holder

 

1