BT Infinity has reached my area, but the line checker says I can’t get it?

Within an exchange area there will be some customers who can't get BT Infinity. There are several reasons why this could be the case:

• Your phone line may be connected directly to the telephone exchange and not to a local street cabinet.
• Your line may be too far from the local street cabinet to have a stable BT Infinity service.
• Your local street cabinet may not be suitable for fibre optic cables.
• We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
• The fibre service hasn't reached your area yet.
• Your home may not be suitable for fibre optic cables.
• Your landlord may not have agreed to the fibre infrastructure being provided in your building (for example if you live in a flat).

So, even though you may be within an enabled exchange area, it's possible that your particular line may not be able to have BT Infinity yet.

Our availability checker at www.bt.com/infinity has the latest detail about what speed your line can provide.