Can I still use an existing non-BT Yahoo! email account when I connect via BT Yahoo!?

Yes.

For example, if you have your own email domain or an email address with your previous Internet Service Provider, you can still configure Outlook Express (or other email program) to send and receive emails using that account.

However, it's important to configure your non-BT Yahoo! account settings correctly, because - as part of the fight against spam emails - we're introducing SMTP authentication. Even if you've been able to send and receive emails on your non-BT Yahoo! account without difficulty so far, you'll need to configure your program's settings.

What you need to do

1. Configure your non-BT Yahoo! account as follows: 
   
   
   1. From the 'Tools' menu in Outlook Express, choose 'Accounts' and select the 'Mail' tab
   2. Double-click on the non-BT Yahoo! account you wish to configure
   3. Select the 'Servers' tab
   4. Place a tick in the "My server requires authentication" check box and click on the Settings button next to it.
   5. Select the 'Log on using' option and enter your BT Yahoo! Mail account username and password. Check the 'Remember password' option, but leave 'Log on using secure authentication' blank. Click OK, and OK again, followed by Close.

   You'll need to make these changes on all non-BT Yahoo! email accounts you wish to access using your email program via your BT Yahoo! connection.

   You'll also need to repeat these steps on any other computer you may use to check your non-BT Yahoo! email account.

2. Check that your normal BT Yahoo! email address (ending in "@btinternet.com" or "@btopenworld.com") is correctly configured in your email program. This will ensure you'll receive any future communication from us which may affect your email service.