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  • Question

    Common questions about your telephone master socket

    • Answer
    • Why do I have an extra plate in my master socket?

      The plate's been added so your telephone extension sockets will work with a fibre telephone service delivered over the fibre connection to your home.

      What does 'Copper' and 'Fibre' refer to on my master socket?

      There's a small switch under a sliding cover on your master socket. The switch should be clicked towards Copper if your telephone service is provided on your copper line.

      It should be clicked towards Fibre if your telephone extension sockets work with a fibre telephone service.

      Why do I need my Openreach fibre modem to be connected to my master socket?

      It will allow the telephone extension sockets in your home to work with a fibre telephone service delivered over the fibre connection to your home.


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    • View Answer at http://bt.custhelp.com/app/answers/detail/a_id/36855
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