Email problems: error code 0x800CCC0D or 0x800CCC0F - Cannot locate server / Connection dropped

If your computer cannot connect to the email server, or you lose connection, you'll receive an error message with one of the following error codes:

• 0x800CCC0D  CANT_FIND_HOST  Cannot locate server
• 0x800CCC0F  CONNECTION_DROPPED  Connection closed

If you get either of these errors, you can use out Email Troubleshooting Wizard to try and resolve these problems:

Alternatively you can carry out the following checks to help resolve the problem. First check that the problem is not a temporary fault affecting BT's mail servers. To do this you should visit the BT Broadband Service Status page using the link below:

 Check online for broadband service problems in your area 
 Call our broadband service status line on Freephone 0800 169 0199

If there are no reported problems on the Service Status pages, you will need to check that your email settings are correct:

 Read an introduction to setting up email

Once you have done this, you should check the settings of any anti-virus or firewall software on your computer (Norton Anti-Virus, Zone Alarm or similar).

You need to configure your firewall/anti-virus software to allow access to the following files:

• For Outlook Express: Msimn.exe
• For Outlook: Outlook.exe

If this problem continues, please refer to the supplier of your anti-virus or firewall software.

Further information

If you're having other problems with your emails or your're receiving error messages, please use the links below for further information about error messages and how to resolve them: