I've forgotten my BT Yahoo! username or password

The password reset didn't work

If you've tried resetting your password, but it didn't work, it may be because:

• You haven't entered the security information exactly as you entered it the first time. For example, did you enter your mother's maiden name as 'jones' or 'Jones'?
• You've tried to enter the information more than three times. For security reasons, your session is terminated after three failed attempts. If this happens, please call us on the contact numbers below.
• Your account may have been suspended due to credit card details having expired or (if you are on pay-as-you-go) because you've not connected for 90 days. If so, please call us on the contact numbers below.
• The new password you chose contained invalid characters or was not allowed (please check above for guidance on the format of your password).

Forgotten username

Your username for logging into the BT Yahoo! portal and reading emails is your full email address, including the @btinternet.com or @btopenworld.com part. If you've forgotten it, please call us:

 If you're a BT Broadband customer, call our broadband helpline on 0800 111 4567 (open 24 hours a day, 365 days a year) 
 If you are a dial-up customer, please call us on 0800 633 5335 (open 8am to midnight, 365 days a year)

Forgotten security question

In order to reset your password you will need to know the answers to some security questions such as your post code, date of birth and the security question you chose when the email address was set up. If you cannot remember your security question please contact us using the telephone numbers above, where an advisor will help you reset your password and ensure your security details are up to date.

I've logged in to the BT Yahoo! portal once, but it says I have to log in again to retrieve my email

Even if you already logged in to the BT Yahoo! portal, for your own security we may ask you to verify your password when you log in to different services, such as email or to access your account details.

Further information

 Speed up your email sign in 
 I've forgotten my username or password for a different BT service