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    What is 'My BT?' Where's Your Account?

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    • What Is My BT? Where’s Your Account?

      A simple guide for BT customers to find and use their My BT account.

      My BT is your personal online account with BT. Use it to view bills, manage broadband and mobile services, set parental controls, and get help — on the web or in the My BT app.

      What Is My BT

      My BT is a secure online account for BT customers that gathers your services in one place. From here you can check bills, track usage, manage products, and access BT extras such as antivirus and cloud backup.

      Check bills and payments — view current and past bills, set up direct debit, and track payments.
      Monitor usage — see broadband data and mobile usage to avoid surprises.
      Manage products — change broadband settings, upgrade packages, and manage TV and landline.
      Access extras — BT Virus Protect, BT Cloud, and BT Wi‑Fi are available from your account.

      Where’s Your Account

      Your BT account is available at the official My BT login page. You can also reach My BT via the BT homepage by choosing “My BT” in the site header.

      Log in (web)
      Visit the My BT login page and enter your BT ID (usually your email) and password to sign in.
      Sign up
      If you don’t have a BT ID, choose “Sign up” and use your account number and email to register.
      My BT app
      Download the My BT app for iOS or Android to manage your account on mobile.

      How to View Your Bill

      After signing in, open the Billing area to view your latest bill, past invoices, one-off charges, and payment history. You can download or print your bill as a PDF.

      Tip: Turn on billing email alerts so you know when a new bill is ready.

      How to Change Your Details

      To update email, phone number, or address, sign in, open Your details, change the information you need, and save. You can also change your password and security settings here.

      Manage Broadband, Mobile, TV, and Landline

      From the Your products area you can check speeds, restart your hub, update Wi‑Fi passwords, view mobile usage, upgrade plans, and manage TV subscriptions and landline options.

      Parental Controls and Security

      BT includes parental controls, time limits, and security tools like BT Virus Protect. These can be activated from the security or parental controls section inside My BT.

      Track Orders and Appointments

      Orders for new services and engineer visits are tracked through your account. Open Track your order to see delivery and appointment times and check status updates by email.

      Getting Help

      My BT provides in-account help including live chat, help articles, the BT Community forum, and contact details in the Help section of your account or on bt.com/help.

      Common Questions

      Forgot login details? Use “Forgot your login details?” on the login page to reset your password with your email or account number.
      Multiple BT IDs? Each BT account should have one BT ID; separate accounts require separate sign-ins.
      Is it secure? BT uses encryption and secure methods; enable two-step verification for extra protection.

      Sources

      Official BT pages: My BT login; About My BT.


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