Why am I having problems receiving emails?

Have you selected an incompatible log-in method or server type?

If you're still having problems follow the steps below for your email program.

Microsoft Outlook 2002 and 2003

1. From the Tools menu, choose "Accounts"
2. Select the "Mail" tab
3. Select your BT Yahoo! Mail account and click "Properties"
4. Click on the "Servers" tab
5. Check the box next to "My Server Requires Authentication"
6. Click "OK"

Microsoft Outlook 98 and 2000

1. Open the "Tools" menu, and click on the "Services" tab
2. Select your BT Yahoo! Mail account and click "Properties"
3. Click the "Servers" tab, and ensure "Log on using Secure Password Authentication" is notselected
4. Click the "Advanced" tab, and ensure that you have not selected "This Server Requires a Secure Connection (SSL)" under the Incoming (POP3) or Outgoing (SMTP) Port settings

Microsoft Outlook Express

1. Click "Tools," and select "Accounts"
2. Click the "Mail" tab, and choose "Properties"
3. On the "Servers" tab, ensure that you have not checked "Log on Using Secure Password Authentication" in the Incoming Mail Server section
4. Make sure you have selected "My Server Requires Authentication" in the Outgoing Mail Server area
5. Check that "POP3" is listed in the Incoming Mail Server field
6. On the "Advanced" tab, ensure that you have not selected "This Server Requires a Secure Connection (SSL)" under the Incoming (POP3) or Outgoing (SMTP) Port settings

Microsoft Outlook Express for Mac

1. Once you're in the Outlook Express email program, click the Tools menu and select "Accounts"
2. Click the "Edit" tab
3. Toward the bottom of the Account Settings window, click the "Click here for advanced sending options" button
4. Check the box next to "SMTP Server Requires Authentication"
5. Click "OK"

Incredimail

1. From the Tools menu, choose "Accounts"
2. Select your Yahoo! account and click the "Properties" button
3. Click on the "Servers" tab
4. Under Outgoing Mail Server, check the box next to "My Server Requires Authentication".
5. Click "OK", then "Close" on the Mail Accounts window

Eudora Pro 5.1 or higher

1. Click on the "Tools" menu, and select "Personalities"
2. Right-click on the Persona for your BT Yahoo! Mail account, and select "Modify"
3. Click on "Incoming Mail." Ensure that "POP3" is selected under the Configuration heading and that "Passwords" is selected under Authentication Style

Netscape 7.x

1. Open the "Edit" menu select "Preferences"
2. In the Category field, click the "+" next to "Mail and Newsgroups," and then click "Mail Servers"
3. Click "Edit" and ensure "POP3" is listed beside Server Type

Netscape 6.2

1. Open the "Edit" menu select "Preferences"
2. In the Category field, click the "+" next to "Mail and Newsgroups," and then click "Mail Servers"
3. Click "Edit" and ensure "POP3" is listed beside Server Type

Netscape Communicator 4.5

1. Open the "Edit" menu and select "Preferences"
2. In the Category field, click the "+" next to "Mail and Newsgroups," and then click "Mail Servers"
3. Select your BT Yahoo! Mail account and ensure "Never" is selected under the Use Secure Socket Layer heading
4. Click "Edit" and ensure "POP3" is listed beside Server Type

Netscape Communicator 4.05

1. Open the "Edit" menu, and select "Preferences"
2. In the Category field, click the "+" next to "Mail and Groups," and then click "Mail Server"
3. Ensure "POP3" is selected under the Server Type heading