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  • Question

    Why can't I open attachments using Outlook Express 6?

    • Answer

    • Outlook Express 6 contains a virus protection function which, when enabled, will stop you opening attachments or saving them to disk. To disable this function so you can open attachments, follow these steps: 

      • Click on the Tools menu option in Outlook Express
      • Select the Options item from the menu
      • Click on the Security tab
      • Under the virus protection section of the screen, you will see the option entitled: "Do not allow attachments that could be saved or opened that could potentially be a virus". Untick the box to change the settings.
      • Click Apply followed by OK
      You will now be able to open attachments to your emails. 

      Don't forget to change the settings back if you wish to re-enable this security option. 

      Microsoft support information on Outlook Express
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    • View Answer at http://bt.custhelp.com/app/answers/detail/a_id/1163/c/346,412,418
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