Home / Product Selection / Internet / Email / Why can't I reset my password?
  • Question

    Why can't I reset my password?

    • Answer

    • If you have tried resetting your BT Yahoo / Email password (for example because you've forgotten it), but it didn't work:

      1. Please check that you have entered the security information exactly as you entered it the first time; for example, did you enter your mother's maiden name as 'jones' or 'Jones'?


      2. You may have attempted to enter the information more than three times. For security reasons, your session is terminated after three failed attempts. If so, please contact us.


      3. Your account may have been suspended due to credit card details having expired or (if you are on pay-as-you-go) because you have not connected for 90 days. If so, please contact us.

      Reset your password online Try resetting your password again


    •  
    • View Answer at http://bt.custhelp.com/app/answers/detail/a_id/6372/c/346,412,416
    •  
    •  
    • Not the answer you were looking for?
    •  
    • Click a problem area below for more Internet solutions
    •  
    •  
    •  
    • Not sure where to start, try searching our site
    •  
    •  
ad_holder