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  • Question

    Will I be able to take BT Infinity with me if I move home?

    • Answer
    • If you’re moving to an area that has fibre, you should be able to re-order BT Infinity at your new address. You can find out if it’s available in your area at www.bt.com/infinity.

      If the new service hasn’t reached your new area yet, the availability checker will tell you what other BT Broadband products are available, and what speed you can expect.

      Please call us on 0800 800 150 to stop your BT Infinity service where you live now and agree an installation date for BT Infinity at your new home.

      You should take your Hub with you, but leave the Openreach fibre modem for the people who move in. The engineer will bring a new Openreach fibre modem as part of the installation at your new home.


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    • View Answer at http://bt.custhelp.com/app/answers/detail/a_id/13737
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