What do I do if I've got a red internet light?

If your internet connection stops working and you notice you have a red internet light there are a few quick things you can do to try and fix it before you need further support from us

Try a full reboot of your router by switching it off and removing the power supply. Then plug it all back in and switch your router back on.

If you still have a red internet light, try a factory reset of your router (this will reset any changes you've made to the settings on your box, and would mean they need to be set up again). You can do a factory reset by following the instructions from the related links below.

If you still experience a red internet light on the box, make sure you have a solid green DSL or Broadband light.

If this is solid green and your internet light is still red, call us on 0800 230 0202.

If your DSL or Broadband light is flashing or unlit follow the instructions from the related links below.

View our interactive guide to get more support setting up and going wireless

Check out our O₂ Guru TV video below:

Help Videos

How to understand the lights on a wireless box on O2 Home Broadband