Home / Product Selection / Internet / Wireless / Why can’t I connect to my Wi-Fi? I’ve done it before.
- Question
Why can’t I connect to my Wi-Fi? I’ve done it before.
- Answer
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- First, unplug your wireless box. Wait 30 seconds. Then plug it back in and wait for it to restart fully. (You’d be surprised how often this works).
- If you still can’t connect, try to connect from another computer or wireless gadget (like a smart phone, games console or O2 Joggler). If it works, you’ll know the problem is with your equipment, not the connection or wireless box.
- Check to make sure the computer or wireless gadget you’re trying to use has Wi-Fi switched on.
- If you’ve changed the username and password for your O2 wireless box, changing them back to the original settings might help.
- Try changing the wireless channel (see the link below).
View our interactive guide to get more support setting up and going wireless
- First, unplug your wireless box. Wait 30 seconds. Then plug it back in and wait for it to restart fully. (You’d be surprised how often this works).
- View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=201,E=0000000003153675279,K=8216,Sxi=2,T=guruCase,VARSET_COBJID=24033,Problem=Obj(24033)
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