Home / Product Selection / Internet / Wireless / Why can’t I connect to my Wi-Fi? I’ve done it before.
  • Question

    Why can’t I connect to my Wi-Fi? I’ve done it before.

    • Answer
      1. First, unplug your wireless box. Wait 30 seconds. Then plug it back in and wait for it to restart fully. (You’d be surprised how often this works).
      2. If you still can’t connect, try to connect from another computer or wireless gadget (like a smart phone, games console or O2 Joggler). If it works, you’ll know the problem is with your equipment, not the connection or wireless box. 
      3. Check to make sure the computer or wireless gadget you’re trying to use has Wi-Fi switched on.
      4. If you’ve changed the username and password for your O2 wireless box, changing them back to the original settings might help.
      5. Try changing the wireless channel (see the link below).

       

      View our interactive guide to get more support setting up and going wireless

       


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    • View Answer at http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=201,E=0000000003153675279,K=8216,Sxi=2,T=guruCase,VARSET_COBJID=24033,Problem=Obj(24033)
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